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magicmichael

Cunard Shareholder Benefit Changes

18 posts in this topic

Does anyone know why Cunard/P&O/Carnival etc. have changed their Shareholder Benefit Procedure?  As usual I emailed a .pdf of my shareholder account to them and received the following.  I am amazed that, in an age where electronic communication has become the norm, Carnival has taken the retrograde step of not allowing attached documents in emails and is insisting on the use of the old-fashioned technology of fax or even the Royal Mail.

 

magicmichael

 

**************************THIS IS AN AUTOMATED RESPONSE******************************
 
If your email contains an attachment or an embedded image/screenshot then
please see the below.  If your email does not contain an attachment or an
embedded image/screenshot then we will process your application and will
endeavour to get back to you within 5 working days.  Emails are dealt with
in strict order or receipt and once actioned we will respond to you
confirming the status of your shareholder application.
 
Please be advised that we are unable to accept any emails that contain
attachments or embedded images/screenshots of your proof of Shareholding as
part of compliance with our legal guidelines.  Please be aware that any
emails we receive with an email attachment or an embedded image/screenshot
will be deleted.  Regrettably we are also unable to respond to these
emails.
 
If you wish to apply for your Shareholder benefit via email, you will need
to confirm your booking reference and quote your share certificate number
together with your full name and address the shares are registered to.
 
If you would like to apply for your shareholder benefits with an attachment
please do this either by letter or by fax using the details below:
 
Fax:
02380 657 360
 
Address:
Shareholder Benefits Team
Carnival House
100 Harbour Parade
Southampton
SO15 1ST
 
We thank you for your co-operation with this matter and look forward to
hearing from you in the future.
 
Many Thanks
 
Shareholder Benefit Team

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Does anyone know why Cunard/P&O/Carnival etc. have changed their Shareholder Benefit Procedure?  As usual I emailed a .pdf of my shareholder account to them and received the following.  I am amazed that, in an age where electronic communication has become the norm, Carnival has taken the retrograde step of not allowing attached documents in emails and is insisting on the use of the old-fashioned technology of fax or even the Royal Mail.

 

magicmichael

 

**************************THIS IS AN AUTOMATED RESPONSE******************************
 
If your email contains an attachment or an embedded image/screenshot then
please see the below.  If your email does not contain an attachment or an
embedded image/screenshot then we will process your application and will
endeavour to get back to you within 5 working days.  Emails are dealt with
in strict order or receipt and once actioned we will respond to you
confirming the status of your shareholder application.
 
Please be advised that we are unable to accept any emails that contain
attachments or embedded images/screenshots of your proof of Shareholding as
part of compliance with our legal guidelines.  Please be aware that any
emails we receive with an email attachment or an embedded image/screenshot
will be deleted.  Regrettably we are also unable to respond to these
emails.
 
If you wish to apply for your Shareholder benefit via email, you will need
to confirm your booking reference and quote your share certificate number
together with your full name and address the shares are registered to.
 
If you would like to apply for your shareholder benefits with an attachment
please do this either by letter or by fax using the details below:
 
Fax:
02380 657 360
 
Address:
Shareholder Benefits Team
Carnival House
100 Harbour Parade
Southampton
SO15 1ST
 
We thank you for your co-operation with this matter and look forward to
hearing from you in the future.
 
Many Thanks
 
Shareholder Benefit Team

 

 

Good morning Michael and welcome to the Forum.

 

I think the highlighted line in the Cunard response says a lot...

 

'Please be advised that we are unable to accept any emails that contain

attachments or embedded images/screenshots of your proof of Shareholding as
part of compliance with our legal guidelines"
 
Having said that may I draw your attention to...
 
 
...which basically states...
 
"To apply your shareholder benefits to your booking please forward the following items to us via fax or post (address below):

Your name

  • Booking reference
  • Ship
  • Sailing date
  • Proof of ownership of Carnival Corporation or Carnival plc shares (for example, photocopy of shareholder proxy card, shares certificate or a current brokerage or nominee statement). (if your shares are held within a nominee account you can also provide a letter or ask your bank/broker to email shareholderbenefits@carnivalukgroup.com (no attachments of any kind including screen shots or images within the body of the email, can be sent to this email address for legal compliance) direct quoting your name, number of Carnival shares held and a current date). For your own security it is most important that any brokerage account/client numbers are blocked out together with any information not relating to Carnival shares before sending this information.

If a Carnival share certificate is held proof of shares will not be required".

 

Now for me personally I have no problem because I am covered by that final sentence...

"If a Carnival share certificate is held proof of shares will not be required"

I have a preference for holding all my own share portfolio certificates though not under the bed. wink.png wink.png

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The Fax method really is just as easy as the email system used to be, that is as long as your printer faxes.

Just fax the details one used to email.

If you use a popular on line broker like Hargreaves Lansdown in the UK, then you can just log in on line and download your latest statement, showing the date your name and your required allowance to claim. Carnival do ask that you delete the  account number prior to faxing.

I prefer this method then keeping paper documents at home.

 

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The Fax method really is just as easy as the email system used to be, that is as long as your printer faxes.

Just fax the details one used to email.

If you use a popular on line broker like Hargreaves Lansdown in the UK, then you can just log in on line and download your latest statement, showing the date your name and your required allowance to claim. Carnival do ask that you delete the  account number prior to faxing.

I prefer this method then keeping paper documents at home.

 

All well and good Pennbank.

 

But how much do you pay for the services of Hargreaves Lansdown?

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All well and good Pennbank.

 

But how much do you pay for the services of Hargreaves Lansdown?

 

All well and good Pennbank.

 

But how much do you pay for the services of Hargreaves Lansdown?

I don't pay anything Dickie, Surprised you are worrying about paying for a service though !

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I don't pay anything Dickie, Surprised you are worrying about paying for a service though !

 

Somebody pays Lansdown Hargreaves.

 

They certainly entertained their clients well when I had my Bath hotel.

 

laugh.png laugh.png

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Somebody pays Lansdown Hargreaves.

 

They certainly entertained their clients well when I had my Bath hotel.

 

laugh.png laugh.png

Another thread going to get removed by admin !!!!!

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That was my reason for the link..I thought it might save going over old ground again.

But seems some can't help but use the rake when given the opportunity..sad.png

Some people seem to like going round in circleswink.png

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I do whatever they want whenever they want as long as I get my OBC. I always leave plenty of time if an email and attachment is not accepted, then send an up to date account printout by post if required. It's not a big deal.

 

RayO

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That was my reason for the link..I thought it might save going over old ground again.

But seems some can't help but use the rake when given the opportunity..sad.png

 

I agree Terminator and it was very good of you to find the link.

 

Sadly that thread did go on for some 6 pages and I judged that my limited time is better utilised passing on updated advice. Hence I added the link direct to Cunard...

 

https://ask.cunard.com/help/cunard/before-you-sail/apply_shareholder?rating=5#rater

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I don't pay anything Dickie, Surprised you are worrying about paying for a service though !

 

 

Somebody pays Lansdown Hargreaves.

 

They certainly entertained their clients well when I had my Bath hotel.

 

laugh.png laugh.png

 

 

Another thread going to get removed by admin !!!!!

 

Good morning pennbank.

 

In reverse order then I don't see any cause for Admin to pull this thread. No one has broken any rules and the debate seems quite civilised to me. Unless of course...

 

As you are no doubt aware being a keen SR watcher, I'm never averse to paying for a service: but only where I cannot perform that service myself. 

 

I do all my trading myself using the Saga Share Dealing Service which is an offshoot of Barclays.

 

Some years ago I had occasion to see the charges Lansdowne Hargreaves make when a naval commander friend of mine tragically died. His widow asked me to assist in sorting out his financial affairs.

 

He used that company and had a six figure sum under their control.

 

While the funds certainly made money I was horrified at the costs involved.

 

Quite frankly, regularly reading the financial pages of reputable newspapers over the years has served me well.

 

PS. I see the Carnival dividend hit my bank account this morning. As they say at Tesco: every little helps. wink.png wink.png

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My comment was basically "why are they being so retrograde" after having embraced email?

I can download an up to date statement from HL, but then I have to print it out and post it as I don't have a fax modem.

Faxing is so yesterday.

 

M.

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My comment was basically "why are they being so retrograde" after having embraced email?

I can download an up to date statement from HL, but then I have to print it out and post it as I don't have a fax modem.

Faxing is so yesterday.

 

M.

viruses

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