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Cruisers

Avalon Waterways River Cruises

2 posts in this topic

I booked a river cruise last June, for a cruise this April, to take advantage of a £600 early booking discount. Last week I received from Avalon Waterways a 2014 brochure and a flyer offering a discount of £1000 on my cruise. I telephoned the sales office at Avalon to ask for the additional discount but have been refused. The sales staff member could not give any reason for this refusal other than that I had already had a discount! Has anyone had this sort of dispute with Avalon or any operator?

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Hi  I sympathise with your dilemma but you don't have a legal reason for a further discount.  This happens all the time in the cruise industry and the retail world in general.  If you thought it was a fair price at the time of booking it still is although a few passengers will have paid less.  My advice is to forgot the problem and don't let this incident mar your cruise.  It's happened to me the in past and so I usually now book much closer to departure paying a lower fare but on the downside I have much less say on the cruise ship, itinerary and time of sailing - so it's case of some areas you win others you lose.

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