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One 2 One Service

When you book your cruise with us, you can do so in confidence that you will be looked after by one of our experienced Sales Consultants; providing you with all the information and support you need, ensuring a streamlined booking process, along with our usual award-winning service. This consultant will become your very own ‘One2One dedicated cruise professional’.

Bolsover Cruise Club is the pioneer in offering this personalised one to one service. In this day and age few organisations can deliver effectively at every interaction first class personal service and we recognise customer service sets us apart from the competition to effectively build loyalty which is paramount to our business. Our staff are here to distribute their knowledge and experience, vital to delivering a truly personal service to our customers. Your ‘One2One dedicated cruise professional’ has been trained in all aspects of cruising and will ensure first-class exceptional service. As your relationship with them grows their overall aim is to understand your wants and needs and to always find the best solution for them. From your first point of enquiry, all the way through to your cruise, they will be your personal contact, always on hand to answer your queries and ensure your cruise suits you perfectly.

We go the extra mile for you

At Bolsover Cruise Club our renowned exceptional service is at the heart of everything we do, which is why we have been awarded the unbeaten title of ‘Top UK Independent Agent’ for an astounding 31 years in succession by leading cruise lines. Unlike other high street Travel Agents we are a recognised cruise specialist and our unrivalled relationships with leading cruise operators allow us to gain value for money and additional benefits exclusively for our Cruise Club members. We pride ourselves on the fact that the majority of our bookings come from repeat customers and personal recommendations. It’s no wonder we are recognised within the UK cruise industry as the No.1 cruise specialist.

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