With our current visit to the Great Yorkshire Show, we thought what better time than now to talk about why our clients choose us. We are more than just a cruise agent, we are experts in cruising. That might seem a little arrogant but be assured it is simply confidence. As the Number 1 UK Independent Agent for P&O Cruises and Princess Cruises for 26 consecutive years and now the Number 1 Independent Agent for Celebrity Cruises, we know a thing or two about cruising but it’s more than just our knowledge that sets us apart. Many clients that first come to us are completely unaware of the service that we can provide. We are unlike many agents with dedicated departments for sales, admin, customer services etc. At Bolsover Cruise Club from the first time you speak with us to the moment you step foot on board your chosen ship, you will have one point of contact throughout. You will be looked after by one of our experiences Sales Consultants, providing you with all the information and support you need and ensuring that a streamlined booking process takes place. Bolsover Cruise Club provide a dedicated One2One service meaning you can always rely on your queries being taken care of by the same person throughout your booking journey without having to explain your question or query over and over again to different people. This is an award winning service that we pride ourselves on and when you book with us, you can do so in the confidence that you will be looked after like never before.
Customer service is not just important in our line of work, it’s imperative but there are many different styles of customer service and many differing opinions on how it should be delivered. Bolsover Cruise Club are pioneers in offering a personalised One2One service. It is rare that you will find an organisation able to deliver a first class service at every interaction but we pride ourselves on doing just that. Our expert Sales Consultants are experts because they are put through a rigorous training schedule before they are ready to take care of our clients. We ensure we cover every angle and are fully knowledgeable about every cruise line that we deal with. Not only can we answer your questions, we will do so in a timely manner and if at any point you find a question to which we do not know the answer, we will find out for you straight away. Our staff are here to distribute their knowledge and experience, which is vital to achieving a truly personal service to our customers.
Our overall aim is to establish your wants, needs, likes, dislikes and preferences to therefore be able to find the best cruise for you. Our One2One service allows us to do just that. By dealing with the same point of contact throughout your enquiry and booking process we are able to develop an understanding. We can gain a greater feel and perspective of what you are looking for from your holiday and in doing so can provide the best advice possible for choosing your perfect holiday. Our state of the art computer system means that we know your calling before we even pick up the phone and can immediately see it’s you. You’ll be greeted with a personal welcome or if you prefer you can even visit our state of the art, UK first, designated Cruise Bureau to see us in person to discuss your holiday. To read all about our fantastic industry first Cruise Bureau click here.
The phrase “going the extra mile” is used too often in the modern day world, which is why I’ll choose to go about it in a different way. Customer service is not just about going the extra mile to us; it’s about everything we do and is at the heart of our entire business. It’s for this reason that we have achieved so many awards over the years. Unlike other high street Travel Agents we do not mix our focuses on differing types of holiday, we are a cruise specialist and our unrivalled relationship and association with cruise operators allows us to provide exceptional value for money and additional benefits to our Cruise Club members. We pride ourselves on the fact that the majority of our bookings come from repeat customers and personal recommendations. It’s no wonder we are recognised within the UK cruise industry as the No.1 Cruise Specialist.
For more information on why you should book with Bolsover Cruise Club click here and you can also be assured of booking security and confidence as we are fully financially protected which means your money is always 100% safe, see more here.