Our 17th cruise with P&O (we generally book suites ) but probably our last .Told that check in “improved” to match that of Britannia ?.Outside cruise terminal people shivering with their luggage on the pavements . Chaos when we arrived. No priority disembarkation anymore, given time of 8.45am, joined massive immoveable queues from every deck and had to wait like sardines for around 30 minutes as “large amount of luggage was still being removed from ship” We never had a problem locating our luggage in the past but this time it took ages to find it as there was clearly a problem.However as seasoned travellers we always “expect the unexpected ” when travelling. On the first night we suffered loud bangs and crashes of metal in our midship suite every few minutes.The floor lifted up and the furniture bounced off the floor with the impact. It was eventually diagnosed as “flexing” The metal floor was lifting up with the motion of the ship.It was truly horrendous.All the weights from the Gym were required under the furniture to stop the floor lifting. .We had to live with these in the centre of the suite for 23 nights. We were told it could not be repaired at sea, but they then announced they wanted to repair it on the Sunday the last day of the cruise.We refused to have the carpets and floor up and the cabin disrupted with workmen all day as we had had to put up with it and all the hassle involved. The evening dinners were of poor quality and seemed to comprise a lot of the time of leftovers being recycled again and again as something else We never once saw the Maitre d’ walking around the restaurant as used to be normal practice. The Marco Pierre White Celebration Christmas dinner we were served on second sitting was truly dreadful. .One very thick slice of chewy turkey thrown on the plate with a dollop of cranberry sauce, two hard unedible sprouts, 2 boiled potatoes which had missed being roasted and one soggy sausage and a few rounds of carrot A strange pasty of wet soggy pastry containing some dark turkey meat inside..The food was cold on a hot plate. Would love to see Marco Pierre White eating that for his Christmas dinner .LIke many of the passengers we gave up on the restaurant most evenings and went to the buffet. The breakfasts were good and as suite passengers we enjoyed our breakfasts in the Ocean Grill ( a new touch of Cunard, nice to have a concession when payng top whack) and the lunches OK. but the famous currys are not of the same standard anymore The Sindhu was very good and worth the extra ?15.00 per head. The afternoon tea has been reduced to the bare minimum but probably a good thing.The entertainment was OK nothing special for Christmas The 10.30pm syndicate quiz has been demoted (sidelined) from the Crows Nest to the cold anodyne Ocean room and the Bridge lessons on the return were moved to an unsuitable venue where there was difficulty in hearing the lecturer and seeing the visual aids.Instead of the watercolour class being morning and afternoon as it always has been it was condensed into two morning lessons and began at 9.15. (too early) until 12 noon where on one occasion there was only one pupil .. Thankfully we were on board with friends both old and new and had a jolly time with excellent like minded company. Sadly, P&O, we no longer feel we get what we paid for.