Not 5 Star, Not Modern, Not Luxurious
Philip Higgins | March 13, 2014 | Celebrity Cruises | Celebrity Infinity
This was an 11 night immersive wine cruise departing from Harwich, U.K. This was our first Celebrity experience and one which we would not like to repeat. The pre-cruise dealing on Celebrity Cruises website was awful with many of the website menus hidden or difficult to access.
We booked a Concierge class balcony room on deck 8 with the Celebrity Select dining option. On embarking we were told that the staterooms were not available for another hour as they were still being cleaned! When we were finally allowed in we discovered it was not clean and there were no hand towels. The towels we eventually got were old and frayed. No slippers and no nightly chocolates on the pillow! – oh I forgot we did get an oreo biscuit one evening! The shower curtain, yes curtain, don’t be fooled by the photo of an enclosure as shown on the website, was filthy, the carpets dusty. The appearance of the rest of this ship was shabby at best. Stains on seats in the Trellis Restaurant, crockery glaze cracked, table surfaces and elevator buttons tacky to touch.
The ship felt very overcrowded with all the public area seating occupied during sea days it was overwhelming. All the sun-loungers were occupied from early morning. The food in the Trellis Restaurant was mediocre at best being served warm on cold plates. All the crew appeared to work hard but there just weren’t enough of them.
On the plus side the speciality restaurants were excellent especially Qsine and the Martini Bar a real gem. The Shows and entertainment was some of the best we have ever seen and the ports of call and excursions very good.
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