Update to my previous review of Celebrity Silhouette Cruise – Sail Date 13 October 2019
Anna | November 23, 2019 | Celebrity Cruises | Celebrity Silhouette
I have already reviewed this ship and cruise but this updates the information I gave.
I completed the cruise questionnaire after the trip. As the score was not what Celebrity was looking for I sent an email to explain why.
I did not ask for compensation but suggested a few extra loyalty point would be welcomed.
I received a telephone call at 18.00 one evening from, I think , an employee in the USA. Although not very convenient I gave her some time so she could update her report to her management team.
I was told extra Captain’s Club points are never granted but she would like to offer me something. It transpired the offer was $45 OBC on the next Celebrity cruise. How generous (NOT). It was a total waste of my time and I would never again bother to spend time commenting directly with Celebrity.
Indeed I think it is unlikely that we will book with Celebrity again but certainly never on an overcrowded and scruffy ship from Southampton.
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