Alison Atkins | January 8, 2018 | Fred Olsen Cruise Lines | Balmoral
We had a cruise from Kula Lumpar to Tokyo flying out from Heathrow. When we reached the ship it was to find that the entire contents of my suitcase of my case was soaking wet (not just damp) The ships reception staff were excellent, and within a few minutes had arranged for all my clothes, and another ladies who had the same problem, were taken to the laundry. Every item was hand washed and dried for us and returned within 24 hours, even my evening dresses and jacket. This was done at no cost to us. I can not express my gratitude for the way this was handled.
the food was excellent throughout the cruise.
We took the option of the 3 night extension in Tokyo and again this was excellent. The travel guide was very informative and very helpful. Overall an excellent cruise. Very good value for money.
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