Very poor Embarkation
Mark Sargison | June 10, 2019 | P&O Cruises | Britannia
Very poor Embarkation, not getting on the ship until 2200 with muster drill at 2230. Delay due to mechanical problem on Britannia but Captain Wesley Dunlop did not acknowledge this, instead very unprofessionally blaming the delay on the bank holiday traffic and Take That concert in Southampton. Nearly 4 hours we where made to queue in the docks area because they couldn’t cope with the sheer volume of traffic. No consideration given to people waiting who where elderly or disabled or like in my case had children in the car. Also same problem when virtually everyone wanted to get of at Guernsey when the ship was tendered of shore. Why they cant run this like the disembarkation when people are given a slot time, instead of been made to wait 2 hour indoors at the theatre. Rest of the cruise was the usual high standards I would expect from P&O. One area of focus needs to be more entertainment in the afternoon’s in the form of a band or show in the theatre. Poor compensation in my opinion for what we where made to go through and a full missed day of our holiday due to the delay.
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