a superb cruise with only ne fault.
Neil Hamilton | August 8, 2013 | P&O Cruises | Ventura
this was an excellent cruise in every way bar one !
having paid ?289-00 per person for a flight upgrade ad finding that after 5 attempts to use the seat booking service only to be told finally that the service had finshed, because of my very limited mobility i was advised to explain the need for extra legroom to the check in staff at Manchester which i did and they were very helpful. they also assured me that they had recorded my needs for the return journey and i would be dealt with accordingly. i had already recorded my need for airport assistance with the tour operator and this had been understood by P.+.O. and I had recieved confirmation from them.
Imagine my disappointment when on board Venture we were told to attend a meeting where seat allocation would take place.
i went, as i thought, just to confirm what I clearly understood had been previously agreed. no such thing!!! The member of staff dealing with these matters was, to be polite, totally uninterested. she had no information whatsover about my needs, i use a mobility scooter and a pair of crutches and was informed by her that I was not listed for airport assistance, assistance from the ship or extra leg room seating. Her attitude was extremely dismissive and at one point said “Oh I see you use crutches” having been holding them in my hands for a number of minutes whilst talking to her and being seated on a mobility scooter.
Having been treated in such a rude and disgusting manner I will not be fly cruising with P.+ O. ever again, i will still cruise with them but only on sailings from Southampton my fly cruising in future will be with another cruise operator as i am not prpared tobe treatd i such a disgusting manner.
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