Millie23 | April 2, 2014 | Princess Cruises | Crown Princess
This was the first time we had sailed on a Princess Cruises ship. First impressions were good, the suite was lovely and the perks were good ie: free laundry, free mini bar on arrival, canapes every night, jacuzzi, power shower, breakfast in Sabatini’s and more.
Our luggage arrived and both suitcases were damaged, one with a tear in it and the other with a leg missing, we did try the Reception desk to see if they could get the missing leg replaced but they informed us that their in-house handyman was unable to fix it. The cases were only 1 year old and no offer or recompense. We were unsure whether it would have been the cruise staff or the Southampton baggage staff who had damaged the cases. We have been on several cruises and never had a problem before.
The staff throughout the ship were attentive and helpful and nothing was too much trouble for them, always smiling.
The food in the Botecelli Restaurant was only average and some nights it was difficult to make a selection because the dishes were truly awful. For the first time in my life I sent a meal back to the chef. Avoid the “Deep Fried Sushi”.
We tried the Crown Grill Restaurant after being recommended and again, found it was OK but not excellent. We tried Sabatini’s for dinner on embarkation night and this was OK, perhaps slightly better.
Sabatini’s for breakfast was lovely, the staff were great and this became an oasis for us every morning – I’d happily pay to have breakfast in here. The chef makes a beautiful omlette.
Drinks were very expensive, 1 can of Boddington’s and 1 single G&T cost $14.85 and this was ?10 in GBP.
We don’t do the shows but Adagio Bar, Deck 16 was excellent with a very good singer/pianist and sometimes a Jazz Band (from the ships orchestra) was excellent. The staff in here were welcoming and professional and helpful. The bar staff: Dusan, Karyn and Nigel were great.
The Atrium always had some entertainment, and in particular a duo who sang brilliantly.
We did use the shuttle buses a few times. These were a bit chaotic for the return from Rome and it was hard to get back on a bus. They stopped in different areas so if you could not get on a bus after queuing and you were left at the front of the next queue, the next bus stopped further down and those at the back of the queue were then the “front” and you became the back of the queue again!! This was frustrating.
We did enjoy the holiday and felt relaxed when we returned. In comparison, we have been on P&O and Royal Caribbean and I think Princess fits somewhere in between.
The upgrade to a suite made our holiday a bit more special and I would recommend this if you get the option, however try to avoid the Cozumel suite as this was very noisy. We thought we had the most beautiful cabin we had ever had but it was the noisiest. We heard people walking about on Deck 15 at all hours and footsteps in heels sounds “very loud” at 2 / 3 am in the morning. We also had an intermittent noise in the cabin/above the cabin that we could not trace. This meant it was hard to get to sleep in the first place, only to we woken up in the middle of the night by people on Deck 15 – never again!!
We have mixed feeling about the Crown Princess, thankfully the staff helped make it a nice holiday.
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