Room for improvement

P&O Cruises | Arcadia

By Pamela Walkden on 29 August 2017
Overall
Service
Condition
Cleaniness
Comfort

We sailed to the Mediterranean on Arcadia 6th August 2017. I had read some poor reports about Arcadia i.e leaks all over the ship, decorating going on, nasty smells e.t.c. I have to say that none of this affected me. I saw one bucket collecting water from the ceiling in the Rising Sun pub and that was it. The ship itself is not brand new and sparkling or ultra modern. I expect some of this might be addressed in her upcoming refit. However, I think she is a lovely ship, very comfortable and friendly and I think she has a lovely atmosphere about her. The theatre is in my opinion the best of the P&O ships I have been on, a great size with comfortable seats. We had a suite B066 which was very good, lots of space, well laid out and a fantastic big balcony. The service was very good. Our cabin steward was excellent and made sure we wanted for nothing as did our butler Edward who was very attentive and helpful the whole time. The daytime activities are very much the same as always, various talks, quizzes etc – we did take part in the battle of the sexes quiz and that was a great laugh. The main problem for us is the main dining room experience. We have felt that the quality of the food has been deteriorating for a few years and after this cruise we are in no doubt. We found the whole experience noisy and cramped. The choice of food is not as good as it used to be and the quality even worse ranging from steak so tough that you couldn’t actually cut it to basic stuff like vegetables not cooked properly. One day the whole veg portion of the dish consisted of 1 small florette or broccoli, I know people always say “well you ask for more” but you shouldn’t have to. Another day it was 1 roast potato. Very poor. Also the waiters seem so rushed, they have always been busy but this was something else, the waiter almost threw the cutlery on the table on one occasion and we got the occasional grunt but never a smile. Needless to say we stopped dining in the MDR and either ate the select dining venues Sindhu and The Ocean Grill, both were very good. P&O really need to up their game and stop this constant cost cutting everywhere. Embarkation was smooth as always and we used the self help to disembark which is good also and suits us. The itinerary was good. We didn’t use the excursions and we prefer to make our own arrangements. All in all the cruise was ok. I do feel the standards are slipping more and more with each cruise hence we are going to try other types of holiday for a few years.

By Pamela Walkden on 29 August 2017

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