Brian Le Vesconte | October 12, 2017 | Royal Caribbean International | Explorer of the Seas
From the first day when our cabin (one of several) flooded the cruise was disappointing . We lost the entire first day of our cruise until eventually in the evening they agreed to move us to another cabin.
While they were arranging another cabin for us we went to have some food and on our return imagine our alarm and indeed consternation when we found our a large dryer in operation with our cabin door wedged open, no one in attendance and our belonging including our passports and money accessible to anyone passing our cabin. RCCL have an awful lot to learn about customer service and the safety and security of their property.
When we moved into our new cabin we found that the bathroom basin was blocked. In quick time a plumber attended and cleared the blockage and to prove the level of their service 24hrs later two more plumbers turned up to clear the same blockage.
On another occasion someone inadvertently took, from the security conveyor, a package containing two pairs of trousers which my wife had purchased . The Security Supervisor took full details and assured us that it would be recorded at Guest Relations who, in turn, would telephone us when they turned up.Four times we visited Guest Relations and each time they said they had no trace of the package but would enter it in the relevant register. No one ever did. On our last day when we again went to Guest Relations and were again told that they had no record of our loss we asked that they at least check the lost property cupboard where they found the missing trousers.
It was apparent that a lot of the service staff were new and untrained. One young lady serving the desserts on day three looked decidedly queasy and when I enquired she said she felt ill because she had never been on a ship before. In another instance a waiter was observed teaching an obviously new recruit how to make a cup of tea for a passenger.
Much has been made of the major refit “Explorer” has undergone. What a pity they didn’t finish it before bringing the ship back into service.
One bright point though was the Cruise Director. He was wonderful, full of vitality and ideas and took part personally in may of the
activities on board.
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