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Never again with MSC
By Carol Laffan on 11 April 2016
MSC Cruises | MSC Orchestra Reviews

My number one piece of advice if you are thinking of booking MSC is DONT . We have cruised about 20+ times previously so know what to expect .It helped to be experienced cruisers and know what we were doing ,but there is so little information in English . We never went to a Safety Drill ,no health declaration as you got on . No attention given to hand hygiene . Our Grand Voyage felt...


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If you are English do NOT use MSC
By Eric Stowe on 06 January 2016
MSC Cruises | MSC Orchestra Reviews

Appalling customer service, bad management, no one speaks English as first language. The food was same, same, same and cold/warm at best. The “entertainment” was dire apart from one guy who played to no one in the wine bar, Diego was his name. The Buffet was dreadful. They got nearly everything wrong and I am sending 3 page list of complaints to MSC. An example of breakfast service, salmon served last, cornflakes served at same...


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Fantastic Cruise
By Adrian Swindells on 25 February 2015
MSC Cruises | MSC Orchestra Reviews

Great staff. Really excellent ship with most facilities you would need. Food was ok but I’ve had better on other cruise lines. Cabin very roomy. Entertainment was ok but more geared to Italian people. The staff more than made up for any shortcomings. MSC could do a lot better with its information available before you join the cruise. Would I cruise with MSC again? Definitely.


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Some good, some bad
By Anne Agar on 08 February 2015
MSC Cruises | MSC Orchestra Reviews

The good part, marvellous in fact, were the shore excursions and local guides who took us to incredibly interesting places, giving us fascinating facts about the history and culture. We learnt a lot. Good also was our cabin and balcony; also the food at the self-service restaurant. The bad part were several aspects of the ship we did not like. Dawn had informed us that the majority of the passengers would be Italian. We were,...


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MSC Five star ship and service
By Jill Taylor on 24 January 2015
MSC Cruises | MSC Orchestra Reviews

Read quite a lot of reviews mostly negative regarding MSC Cruises, especially as we this was a last minute booking felt very apprehensive of what to expect…. All our concerns just melted away because this company is so professional and caring from the moment you stepped aboard to the disembarkation back to the airport. Quality of service, great friendly atmosphere, nice cabins, varied selection of food and spotlessly clean…..as for the shows, the entertainment was...


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The Blck Sea cruise that wasn’t!
By Norm on 10 October 2014
MSC Cruises | MSC Orchestra Reviews

I had booked this Black Sea cruise 12 months previously mainly for the Black Sea itinerary and although the Ukrainian ports were cancelled before we went the Rumanian and Bulgarian ones were looked forward to as they were new to us. We had an early flight to Venice out of Manchester on Jet2.com and was in Venice by 1030.As my wife needed her wheelchair due to a knee complaint we were off the plane last...


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