Obvious reduction in staff in the Cinnamaon and Saffron restaurant’s caused several reports of meals lasting 2 and 3 hrs. Waiters where rushed off their feet and now have to take wine orders and on some occasions were expected to take other people to tables in a different area.
Card room has been taken over by an arcade which 95% of time was empty. Only place to play was on outer edge of glass house.
Suggest using the Dixon area , where only 3 photo folding units were used so place 10 four seater tables with board games ,puzzles and places to play cards as massive area free
Disappointed that only time you now get loyalty discount(10%) is AFTER you have spent you on board allowance whereas before ya got it off every
Excellent housekeeping service was provided to us when a water leak happened in the bathroom and we were moved to an upgraded room, the team really pulled out all stops to make things perfect for us, to which I complimented them on