Western Med, August 2nd

P&O Cruises | Aurora Reviews

By Christine and Geoff Ball on 27 August 2019
Overall
Service
Condition
Cleaniness
Comfort

Generally, the cruise was lovely, weather and sea conditions ideal. However, over the past 13 years that we have cruised with P & O we have noticed that every time there seems to be something, albeit, quite small that has changed and not for the better. In isolation these things seem trivial but added together are found to be quite irritating. No flowers in the cabin, no turn down service on the first night. Bed chocolates missing at least twice, Bath mat missing at least twice. Although the cabin stewardess did an excellent job and the cabin was spotless, it was very obvious that her and her colleagues were very overworked.

Food and service in the restaurant, although, still good, was not as good as previous cruises, and again I suspect this is because of staff cutbacks.

Embarkation and disembarkation were very good and efficient as usual.

Ports were also very good, even the tender was fine, not too long to wait.

The evening entertainment was generally excellent, as was the day time talks. However it was very disappointing to learn that the last show, Astonishing, was cancelled for health and safety reasons but surely there could have been something put on in it’s place, even if it was a repeat of one of the earlier shows.

Please P & O, take on board that not everyone likes larger ships. The Aurora and Arcadia are ideal for us, and, I suspect, many other people feel the same. I feel you will lose a lot of loyal customers, ourselves included if the trend towards larger ships continues.


By Christine and Geoff Ball on 27 August 2019

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