Customer Testimonials

At Bolsover Cruise Club our renowned exceptional customer service is at the heart of everything we do. Here you can read what some of our customers have to say about the service we provide.

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Ship and River cruises

Since 1990 I have always used Bolsover Cruise Club to book about 30 cruises by now, and am still doing so. They are efficient and friendly and always know all the options. The discounts they offer are usually good and better than a credit against some future cruise you may not want.
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By John Barrat on 16 October 2017
Bolsover

The best cruise company ever. We have been booking now for many years. Not once have we had a bad experience all staff very helpful. Carry on the good work.
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By June Bloomer on 16 October 2017
Brilliant Team

What a superb team at Bolsover Cruise Club, everyone and everything is excellent, nothing is too much trouble for the team, even the slightest things get sorted or the questions (often quite unusual) that travellers ask get quickly answered. The team are always so very courteous helpful and very cheerful- well done to all
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By John on 16 October 2017
Excellent service

We hadn’t used Bolsover for several years as we changed address. We recently got back in touch and were so happy with the service we received. They were so obliging and couldn’t do enough for us. We couldn’t have had a better service elsewhere. We will certainly be using them again.
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By Mrs Carolyn Nealon on 11 October 2017
Brilliant Bolsover

Super efficient and friendly service. Stacey is first rate.

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By Mrs A Adamson on 09 October 2017
Well done Bolsover Cruise Club

Good evening, just need to say that we have booked several cruise holidays with Bolsover Cruise Club including our current one and have always been pleased with their service we will be using them always in the future.

Thank you Bolsover Cruise Club you do a good job

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By Mr & Mrs Cooper on 09 October 2017
First class service

Have booked with Bolsover Cruise Club for many years and their service is first class.
Impressed with their personal attention, and if you have a problem (as we have had ) they could not be more helpful and professional.
A pleasant place to visit..all staff so friendly..and a lovely cup of coffee!
Five stars all round.
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By Judith Moffatt on 05 October 2017
Praise to Bolsover

Usual friendly efficient service. Nothing seems too much trouble.
Bolsover and all the staff deserve praise indeed and are worthy of any awards bestowed upon them
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By Mr and Mrs Doug,as Parfitt on 03 October 2017
Problem free with Bolsover Cruise Club

Bolsover Cruise Club are always there for you. They are very polite, and nothing is too much trouble. They answer all your questions, without rushing you or making you feel as if you may be wasting their time. All the ladies I have spoken to by phone, have been pleasant and helpful at all times.
Thank you Bolsover
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By Mrs. Hazel Hemmings on 02 October 2017
The Best Cruise Club Ever

I cannot praise Bolsover Cruise Club enough, what really really great people we deal with over the phone. I have never known people so helpful and nothing is too much trouble even little things they will help you with, so thank you once again on behalf of myself and husband you are the best.
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By Pauline Davies on 02 October 2017
Happy customer

I’ve used Bolsover lots times over the years, they are always so helpful and really look after me. Thank you all.

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By Barbara Airlie on 28 September 2017
Big thank you

Best agent to book with, so helpful and friendly.
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By Rose leat on 28 September 2017
Cruise Adonia

We have had 1st class service from Amber at Bolsover Cruise Club for our forthcoming cruise. Nothing is too much trouble for any of the consultants . As I am not confident with a computer it has not been too much trouble to get assistance and to have documents sent by post. We will always use Bolsover Cruise Club with confidence whenever we are booking a cruise.
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By Mo Herrington on 25 September 2017
Bolsover fantastic cruise bookings

Just to say we have used Bolsover to handle our cruise bookings over the past 12 years, and we have always found them to be excellent in sorting our accommodation, getting us good value for money, in giving us helpful hints and useful information, Bolsover operatives always return phone calls when promised, and send our tickets/luggage labels promptly, they are cheerful and a pleasure to talk to. …
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By Steve Baldwin on 25 September 2017
They know the Bow from the stern!

Brilliant service from Bolsover our previous travel agent when we asked for an outside cabin at the Bow end of the ship tried to book us a cabin at the stern, I had to explain that the Bow end is the “pointy ” end ! Four days later she rang to say that she had forgotten to book our flight from Gatwick, I explained that we were going on a cruise from Southampton and as we live in Chatham we did not…

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By Michael Topliss on 25 September 2017
Outstanding

Like always the service we received when booking and afterwards was second to none
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By edward lightfoot on 15 September 2017
Booking cruises with Bolsover.

We have booked cruises with Bolsover Cruise Club a number of times and the service has always been excellent. The staff are always friendly and very easy to deal with. They make the booking process very simple and the follow up service is super. We shall continue to use them in the future and can recommend them.
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By Clive Roberts on 12 September 2017
Holiday

I would like to thank Bolsover for all their attention to every detail on our holiday . Nothing seems too much trouble for them and any problems are sorted out immediately. Special thanks to Lisa Kennedy who helped with problems that we have had previously and on this one.

Once again thank you.
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By Rosemary Bodsworth on 11 September 2017
Happy cruise holidays

We were given your Cruise Club details many years ago and have always received excellent service and advice. We like the offer of having 1 to 1 service with one of your team and Lorraine has always helped us with our requirments.
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By Mrs Margaret Ratcliffe on 11 September 2017
Only use the best

Here we go again yet another cruise . booked and organised by Bolsover Cruise club .The great thing is that thay are excellent ,you know that if you have a book with bolsover everything will be hunky-dory. It doesn’t really matter all the operatives .all seem to be equally as efficient and helpful . We have learnt to rely on them .we don’t even feel it’s necessary to look round for anybody else to…
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By Ian mccreary on 05 September 2017
Bolsover is the best

We have now been booking with Bolsover for over 10 years and cannot fault their service. The staff are so professional and helpful and always take the time to make sure you are happy with all aspects of the booking. We wouldn’t book elsewhere.
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By Patricia Martin on 29 August 2017
Booking cruise on Azura (2 -9 Sept)- La Rochelle to St. Peter Port

Pam Simpson has handled my booking and her service has been excellent. On occasion I spoke to other members of the team who were equally helpful. I have dealt with Bolsover from time to time over a period of many years and have always found the service to be first class.

Your staff go out of their way to deal with all the questions and arrangements in a very efficient and friendly manner.

Hopefull…
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By Diana Cotton on 29 August 2017
Exceptional Service

This is our first cruise and the staff at Bolsover Cruise Club helped us to book the cruise that best suited our needs.
They have supported us with all the requirements such as tickets/luggage labels/parking/etc.
They even sent a birthday card, as they knew the cruise was to celebrate a significant birthday.
This is exceptionally good service.
My great thanks to Mandy Maddison
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By Sue Darnbrook on 29 August 2017
Service of Bolsover Cruise Club

I have cruised about 17 times all booked through Bolsover. On my first cruise I spoke with two agents. Both agreed to find some options and would ring back in 30 mins. Bolsover did, still waiting to hear from the other!!! Get a first class service from pleasant staff who are very helpful and will assist with any problems, I recommend them without any reservations.
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By George Dawson on 29 August 2017
Very reliable company

We’ve always used Bolsover Cruise Club and always been satisfied
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By David Northage on 29 August 2017
Wonderful Travel Agency

We have already booked another cruise through Bolsover for next year. Always extremely helpful their knowledge of the ships is great. Would recommend their services to everyone
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By Christine Cooke on 29 August 2017
Regent Seven Seas (and others) Cruising

Friendly efficient service of Lorraine Senior, given with patience, is now what we’ve come to expect. Lorraine and Bolsover, are very much deserving of our recommendation.
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By Paul Loweth on 23 August 2017
You're Slipping

We’ve used Bolsover to book our cruises for many years as we’ve always found them to be friendly, efficient and satisfactory. Normally I would have rated them as excellent, but this time there has been our first glitch in that we received neither luggage labels nor details of the dress code for the cruise we are going on in four days time. When I approached Bolsover about this they passed the blam…
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By Billy Walton on 22 August 2017
Professional cruise company

As usual Bolsover Cruise Club have come up trumps, swapping a cruise booked for October for sooner, as we felt we needed a short break. They are always very helpful on the phone, nothing is to much trouble, plus the added bonus of cruise booklet, then e-tickets and luggage labels printed for you.
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By Mrs Ann Northover on 21 August 2017
Nothing is too much trouble

We have always had very good service and advise when phoning Bolsover Cruise Club. Recently we learnt that the cruise we had previously booked had been reduced by £1,700 and Leigh tried everything to get a reduction for us but everything offered by P&O was not acceptable. She was absolutely estatic for us when P&O honoured the reduction after a letter from us. What we really like is having a perso…

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By Mrs Jayne Camp on 21 August 2017
Excellent service

We always book our cruises via Bolsover Cruise Club. The staff are helpful and friendly and we are never disappointed with the excellent service they provide. Thank you Davena for sorting out our latest trip.
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By Sally Midgley on 18 August 2017
Years of service

Probably well over thirty years of excellent service has been received from Bolsover Cruise Club for my late husband and myself. There has been Janet, Rachel and now for many years the wonderful Natasha. All the administration staff when they need to contact us are always so good, giving plenty of time with utmost courtesy. I have recommended Bolsover to so many people over the years and they have…
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By Margaret Bonthrone on 14 August 2017
The very best service anyone could provide

Always received the very best service from Bolsover Cruise Club staff, who are polite and efficient.
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By Barbara Hopcroft on 14 August 2017
Simply the best

Not sure how many cruises Bolsover Cruise Club have booked for us, but it does not matter who you speak to everyone gives a first class service. Would not go anywhere else now. You deserve all the praise customers give you.
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By Roslyn Jane Parish on 14 August 2017
Cruise four with Bolsover Cruise Club

First class service as usual. Communication cannot be faulted. Even in this internet age, I cannot see myself by passing your excellent customer service. Face to face booking and a familiar voice on the phone, brilliant
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By Kevin Lound on 08 August 2017
Always reliable

We have been booking through Bolsover Cruise Club for many years now and have always found the staff delightful to deal with and very efficient. Can’t praise them highly enough.
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By Viv Knaggs on 07 August 2017
Cruising with Bolsover Cruise Club

Bolsover Cruise Club have been looking after my cruise bookings with P & O for many years.

I really appreciate the personal touch always having the same person at the agency looking after me who knows exactly what I need. If they are not available I also get very good service from another member of staff, and if I ring and they are busy they will always ring me back.
I recommend them to anyone I m…
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By Margaret Bell on 07 August 2017
Only good things to say about Bolsover Cruise Club.

We have only ever booked two cruises, one last year and one we are about to go on to celebrate a landmark birthday, both bookings were made with Bolsover Cruise Club. Our experience has been a very positive and pleasant one. On both occasions we have dealt with Daisy Bartram, who has looked after our needs and answered any questions or concerns we had extremely well, also a reliable point of conta…
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By Mr & Mrs Houghton on 03 August 2017
Thank You Again

Once again have booked with Bolsover Cruise Club I am 100% satisfied with all their involvement and help in booking my Cruise. I have tried others but have not experienced the quick – helpful – prompt response.
They have all my (and my friends) details to hand so we do not have to repeat ourselves every year, in other words they do the work and we just turn up at the Cruise Terminal – what more co…
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By Elsie on 31 July 2017
Great Service

You always give the most excellent and helpful service. Well Done
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By Enid Horton on 28 July 2017
Cruising with Bolsover Cruise Club

My wife and I were recommending years ago to arrange our cruises with Bolsover. We have never been disappointed. Good discounts, good advice and knowledgeable staff.
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By PJ.Bond on 27 July 2017
Outstanding Service

We have always received outstanding service from Bolsover Cruise Club and would never use another company.
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By Caroline Beach on 24 July 2017
Happy cruiser.

Always great service from Bolsover Cruise Club.
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By Edi on 24 July 2017
Bolsover Cruise Club

I was lucky enough to find Bolsover cruise Club many years ago and have to say it was an inspired choice to rely on them to organise my cruise holidays.
In all my wife and I must be getting close to having enjoyed a dozen cruises with them.
Their attention to detail is unsurpassed. Their employees are well informed and their willingness to ensure customer satisfaction has no peers.
A remarkable co…
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By Malcolm and Kim Aylott on 10 July 2017
Great service

As always Bolsover continue to provide an extremely competitive efficient and very friendly service.
We have no reservations in recommending them!
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By margaret dixon on 03 July 2017
Fantastic Service

Having been recommended Bolsover Cruise Club by friends we booked our second cruise through them. Poppy Outram was the lady who dealt with our booking and she was highly professional, knew her job, was friendly and the service she gave us was outstanding, we have since booked six cruises through her and would never consider going elsewhere. Thank you Poppy and Bolsover for such an excellent servic…
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By Pam and Joe Logan on 03 July 2017
"Bolsovercruiseclub for peace of mind

The service you give is second to none. Nothing is too much trouble and as we are two ” wrinklies” we really appreciate all you do.
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By Eileen Kenmir on 03 July 2017
First Class Service

This cruise is the first time we booked via Bolsover Cruise Club, others we had booked direct with P&O thinking that would give the best service and deal. It was a conversation with dining companions on our last cruise that pointed us towards Bolsover, as they are almost neighbours we thought we would try them out
From the very first phone call we were impressed with the quality of the service, fr…
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By Gordon Simmons on 19 June 2017
Past cruise

We have not been on cruise for rew years but wouldnt consider going to any other then Bolsovercruise club
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By jannine sykes on 19 June 2017
Fantastic agent

Not yet completed our cruise but wanted to say how outstanding Poppy was with dealing with my request and making me feel 100% comfortable to complete my booking with herself let’s just hope the cruise lives up to Poppy’s standards.
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By Steven Dunnington on 19 June 2017
Excellent service

We booked through Bolsover after recommendations from other cruisers . We would definitely use them again , friendly and helpful. We thought we had booked a restricted view cabin at a good price but had actually booked an unrestricted view!
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By Julie Liddicoat on 19 June 2017
Sincere Thanks

Having used Bolsover for ‘many’ years, it has grown into without doubt the finest cruise company available in I am sure a pressured business. It has continued with it’s very personal service. Everything is undertaken with excellent efficiency and should there be any problems this is dealt with immediately with no delay. I appreciate this testimony is with regard to the whole company, however I mus…
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By George & Barbara Bacon on 16 June 2017
Great Service

The time you appreciate how excellent the service BOLSOVER gives is when you have a problem. Recently after an accident forced me to cancel a paid for cruise, Bolsover stepped in, quickly gave me documentation to settle my Insurance claim, and gave advice which really helped.
I have been a Bolsover customer for many years, and have always valued their personal service.
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By Roland Dotchin on 16 June 2017
First Cruise Agent

We have been using Bolsover Cruise Club since the early 1980″s and have been on over 50 cruises arranged by them.

The staff are very knowledgeable, the paperwork superb without us ever having found an error. They give very good advice and their prices are competitive.

We particularly want to mention Leigh Thorne who has been exceptionally helpful and prompt in responding to our queries.

We can hig…
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By Peter & Lois German (London) on 14 June 2017
Simply the best

Have competed 14 cruises all booked through Bolsover. All ready booked next one again with Bolsover, l would not book a cruise unless it’s with Bolsover. If you are interested ask for Chloe she is absolutely terrific, knowledge second to none.
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By David Cheese on 12 June 2017
How to get the cruise and cabin you want

As my title says ”How to get what you want ” is to go and visit the people at Bolsover Cruise Club. We called in at the cruise club and our sales consultant was a charming young lady by the name of Leigh Doyle. She helped us through the booking of the cruise we go on in a weeks time.We got the cabin we requested and all the other bits too. This year we were looking for a river cruise for next year…
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By IAN MANNING on 05 June 2017
Super service

Ever attentive and polite
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By sandra fisher on 05 June 2017
First class service

We would like thank the staff at Bolsover cruise for for there first class attention with regards to our booking. We could not have wished for better. We have recommended you to a friend and agree with us likewise. We look forward to our holiday,and thank you once again
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By M and S Woollam on 05 June 2017
Every cruise made enjoyable

We have always used your service and every time we have booked each member of your staff treat us as people, not a number or another call, and this makes us feel that right from that first call we know we will be looked after. You always let us know of any news and any changes, special offers and the paperwork is put together bearing us in mind, many many thanks to all of you. Keep up the service …
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By Robert Walker on 02 June 2017
The Lees

We wouldn’t look anywhere else than Bolsover Cruise Club when looking for a cruise. When you find such good service, you stay with it.
Jamie always looks after us with her friendly expertise, making us feel so comfortable. We know with confidence that we couldn’t have better.
Thank You.
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By Mrs Margaret Lee. on 02 June 2017
Arcadia 7/6/2017

You are great to deal with, very helpful, nothing too much trouble, will book again.
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By D griggs on 31 May 2017
The Best.

Amazing service brom Bolsover, they cover everything you need to know about cruising without having to ask. Tickets and all the notices arrived in plenty of time, so I am all set for my holiday. Thank you for all your correspondence, I will certainly book my next cruise with Bolsover Cruise Club.
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By Beryl Simon on 30 May 2017
Exceptional Service

My wife and I just wanted to say that we have, yet again, experienced the most professional, expert and personal service from Adele at Bolsover Cruise Club. Nothing is ever too much trouble and the advice we have received over the years has been very valuable.

Thank you very much and we look forward to continued bookings in the future.
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By Brian and Jan Euesden on 15 May 2017
Superb Service

We have been with Bolsover Cruise club for over 10 years and they have never let us down, I cannot think of a better way to book a cruise. Thanks Nathan for your friendly, professional help/
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By Dennis & Brenda Green on 15 May 2017
Excellent, friendly service and very knowledgeable

I always use Bolsover Cruises for all my journeys around the world. Excellent, friendly service and very knowledgeable in all matters. Always ready to listen and helpful at all times.
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By MRS KATHERINE WING on 15 May 2017
Relying on Bolsover

We took the plunge and booked a world cruise. We once again relied on Daisey at Bolsover thanks for making it easy to book and finding us a great deal. Can’t wait just need tips from world cruisers how best to manage a world cruise
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By Isabella Moore on 03 November 2016
Travel agents dont get better than Bolsover!

Bolsover travel takes all the stress out of travel. Service is Par Excellence…a market leader and benchmark for the Industry! Impressed by their consistent efficiency!
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By Adrian Bailey on 03 November 2016
Lisa Kennedy - 5* service

I would just like to register my thanks to Lisa Kennedy and Bolsover. I book with confidence, knowing that Lisa understands what I am looking for when booking a family holiday. Any questions and queries are dealt with in a personal and at the same time very professional manner. I really feel that Lisa strives to get the best for me and has just managed to resolve a situation with P&O quickly a…
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By Sally Wingham on 21 October 2016
Bolsover cruise club

Have used bolsover cruise club for many years,they are very professional in everyway, curtious, and will always find you the best deal.
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By Malcolm Dean on 14 October 2016
Cruising in general

Within the next few days l will be going on my 13th cruise, they have all been done through Bolsover cruise club.personally l would not book with a different cruise line because the service they offer will not be bettered. They appear to have all the answers to any questions. I always ask for Chloe, however if she is not available she as not failed to ring me back. Ifyou have any concerns regards…
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By David Cheese on 07 October 2016
Service

I have always found the staff very pleasant even though on the telephone you are a stranger. Another thing I like phoning Bolsover, if all the lines are busy, you hang up and a few minutes later they call you back. I wish my local doctor’s surgery had the same system instead of having you hang on and tell you are ‘ninth in the queue’.
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By Mr on 26 September 2016
Testimonial.

An excellent company to book your holiday with,very satisfied with everything they have done for me.
Thank you Bolsover Cruise Club.
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By Dennis Cassidy on 17 September 2016
Q Vicoria

Great service takes all the stress out of booking a cruise would not go anywhere else thankyou.
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By Valerie on 17 September 2016
A long time now

We first used Bolsover CRuise CLub when they were a small company in the centre of Bolsover and we have been so satisfied with the service we have received over the years that we would never think of going anywhere else. We have had four different consultants over the years and we currently talk to Rose who could not be more helpful and pleasant.
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By David bowers on 16 September 2016
Excellent Service By our Cruise Agent Emily

Thank you Bolsover for making my holiday booking so easy .
We always book with Emily , who is very informative about the P & O cruise ships when
Choosing our cabin . Excellent customer service .
I recommend Bolsover to all my friends
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By Sue Walker on 14 September 2016
Ms

This was our first cruise and we had our elderly parents with us and Mum in a wheelchair. Bolsover Cruises made the whole process from booking to asking lots of questions about P and O Cruises and life on board ship and just about everything else? We were forever ringing up to find out information and they were always polite helpful and totally professional. On behalf of us all I would like to tha…
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By Jill Howey on 14 September 2016
Sophie

I can not praise Sophie cruise consultant enough she gave all assistance available
an asset to any company
Carole Frayne
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By carole Frayne on 14 September 2016
Booking is easy with BCC

Thank you Bolsover Cruise Club, yet another worry-free booking with your highly competent, informative and friendly team. It’s good to talk to you. Speak soon.
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By Caryl Aldous on 07 September 2016
Reliable and friendly

We have been booking through bolsover for around 10 years now – we have been happy with holidays and prices on offer and when there has been a query nothing is too much trouble – thank you Bolsover – we are going away on friday and are confident we wil have another lovely holiday
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By lesley brine on 05 September 2016
Excellent Service

We have used Bolsover many times and have been very happy with service ,it is good to have a dedicated agent who knows all about the cruise you have booked .
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By Ann Northover on 04 September 2016
Great company

Excellent service takes all the stress out of booking cruises highly recommend Bolsover Cruise Club efficient helpful friendly servive
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By Mrs J L Morrish on 28 August 2016
The no problem agency

We have booked on numerous occasions and been totally satisfied with the service we have received. Hope we have the oportunity to book several more.
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By Harry Myles on 26 August 2016
Customer service

Always a five star service.
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By Mike gibbens on 22 August 2016
Friendly Group

Always very friendly & happy to help. Have used them for a number of years & have no complaints.
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By Charles Burton on 14 August 2016
Bolsover Magic

As a relatively regular cruiser ( 1or 2 a year) we have often used the services of Bolsover Cruise Club

Whichever member of staff has taken our initial enquirer has been unfailingly polite friendly, knowledgeable and professional.

Where Bolsover scores most highly is with their administration and paperwork which is always excellent and faultless.

We have found this is not always the case with some…
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By Doug Boynton on 31 July 2016
Brilliant

We have used Bolsover Cruise club since 2009 and have cruised most years since, sometimes more than once a year and we have used two different cruise lines and we have always found Bolsiver staff very helpful no matter which member of staff we have dealt with.
I can highly recommend them and wouldn’t consider using anyone else to book/sort out our cruise breaks.
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By Gail on 24 July 2016
Mrs

We have had perfect attention, and kept up to date as time went on. Nothing was to much for them they always keep us up to date
We’ve received everything we need really looking forward to our short holiday
A
Thank you Ann 2300
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By Ann Pumford on 22 July 2016
50th Birthday holiday

As usual the service provided by Bolsover was second to none, nothing is too much trouble. The staff are always polite and helpful.
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By Alison Woolley on 14 July 2016
Viking Cruise booked through Bolsover

I always book my cruises through Bolsover. The staff are always knowledgable, polite & extremely helpful. One week before departure I encountered a serious family problem. I called Bolsover & they discussed the situation with Viking & insurance company & called me within two hours with answers to all my questions. Great service & great people.mirador
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By Ron Davis on 13 July 2016
service

A first class service,as always.Thank you once again for everything.
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By Graham Naylor on 09 July 2016
Excellent Cruise Club

I’d just like to thank the girls at Bolsover, excellent customer service
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By James Holliday on 06 July 2016
Simply the Best

Bolsover Cruise Club are the on travel agent I would book a cruise with.I have booked more than 10 cruises with them and have always received first class service from Bolsover Cruise Club.160
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By David Northage on 03 July 2016
Best Cruise Club

Have booked through Bolsover for quite a few years now and wouldn’t think of going anywhere else to book a cruise. The staff are always so professional, friendly and efficient at their job. It is a big commitment booking a cruise and I have every confidence in Bolsover Cruise Club. Thank you for years of hard work and effort in helping us along the way.
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By Margaret A. Borland on 28 June 2016
First booking using BCC

Really impressed with level of expertise and service, further more the BCC agent followed up by providing valuable information regarding our forthcoming holiday. Many thanks BCC ?
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By JK on 28 June 2016
5* Customer Focus

We have booked several cruises now all through Bolsover and we wouldn’t think of using anyone else. We feel we get personal service and honest options if we have any questions. If the person we require is not available at the time they always ring back when they say. Any queries we have are always answered honestly and always willing to help and support you.
Would definitely recommend recommend t…
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By Barry Kendall on 14 June 2016
Yippee to cruising

We have used Bolsover many times and have always received five star service. The staff make sure we have no worries from start to finish.

Thank you
Lainy???
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By Lainy on 12 June 2016
Fantastic

Just to say thank you ever so much for being so professional and at the same time friendly to the point that we found your services brilliant. Every time we want to book a holiday you are our first choice as we know we shall be look after and advise very well. Thank you very much for everything
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By Nadine pageaud-jehan on 11 June 2016
Excellency service

I always recommend Bolsover to people as all the years I have used them they have never failed in giving an excellent and friendly service. Their advice is always knowledgeable and welcome.
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By Moira Andrews on 11 June 2016
bolsover ,the Best

Theres only one word to describe Bolsover travel agents and that is superb.every Agent or advisor is courteous and helpful above and beyond any other travel company I have used. P&O customer Services could learn a lot from your approach they are way down the list
of helpful .My last two cruises have been arranged by Daisy Bartram and she is marvellous and that seems to be the standard set by Bolso…
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By stuart green on 10 June 2016
Great service

Thank you for the great service we received from you on booking our cruise on the Balmoral. We can thoroughly recommend your company to anyone looking for advise or booking a cruise.
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By Kathleen Anderson on 04 June 2016
easy

We found the whole booking easy. Nice people to do business with.
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By Mick on 02 June 2016
customer service

I was recommended to book with Bolsover and have ever since, always found their customer service brilliant friendly experienced and knowlegable staff. I have also been upto their offices which are lovely worth the trip. so about to go away next week on Queen Victoria then already booked for next june! happy days. thank you Bolsover cruise.
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By mrs maria walton on 02 June 2016
Booking experience

Thank you, Bolsover Cruise Club…..yet again. Excellent, seamless service.
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By Jane Summerfield on 30 May 2016
First Class Service.

I was given the phone number of Bolsover Cruise Club several years ago, & 3 years ago decided to give cruising a go. The first person I spoke to at Bolsover Cruise Club was Kay Lancashire, she was so knowledgeable & very helpful, always able to answer the questions of this “cruise-virgin”! 4 cruises down & soon to be 5, Kay is still my “go-to girl”. Over the years she has worked out what I like or…
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By Maureen Pollex on 30 May 2016
Bolsover so efficient

We have used the cruise club on every cruise. We have booked another one today.
The service was excellent a promised call back was at an agreed time and done for 2 cabins in a few minutes.
We recommend it to all. Usful tip on parking and spend on board save us money and discount readily available.
We have never had a hitch or problem.

Thank you.
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By DAVID BROOKING on 29 May 2016
Where else ?

I enjoyed my first Bolsover cruise in 2011, and have booked 5 since, each with this very friendly and efficient company. With their level of customer service and care for the individual, why would i go any where else.
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By Steve Hampton on 23 May 2016
You will not get better service!

We are regular cruisers, and use many different provider. But the service we get from Bolsover really is second to none. The staff are always so helpful, and nothing is ever to much trouble to arrange or sort out.
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By David and Joy on 19 May 2016
on our way

we love booking with Bolsover cruise`s everyone is no nice and you can take your when choosing your cruise there is no pressure.

keep up the good work ladies.
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By victoria salvati on 09 May 2016
Once again through Bolsover Cruise Club

This is the 9th cruise we’ve booked through Bolsover Cruise Club.We find them very professional and helpful and wouldn’t book with anybody else
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By David northage on 09 May 2016
Service

Thank you Jess for all the help you have given me when booking this cruise, one of several cruises we have booked with you. You manage to get us prices better than the cruise lines themselves are offering. Thank for your patience answering all my queries
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By Anne Beagley on 04 May 2016
Happy Holidays

Just to say how very pleased we have been with our service from all representatives from ‘Bolsover Cruise Club. Their attitude to customers in our case has been very, very, satisfactory and efficient. Every one we spoke to was, helpful, informative, and if they
were not sure they quickly consulted others on the subject and were back to us with the answer very quick.

We have no hesitation in recomm…
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By Brian 7 Patricia Sadler on 04 May 2016
Best travel agent

I have been with Bolsover cruise agent for Menny years and have found them to be the best on customer service they may not alway be the cheapest but will do all the can to match the price Louise March is a wonderful lady and will bend over backwards to do anything to make all the arrangement for you every when I have been stressed she is not only a good travel agent but someone I can call a friend…
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By Jacqueline Fry on 04 May 2016
Great Staff

Thanks to all the Bolsover Staff, always helpful, positive, & will always call back, never pushy, Just a pity P & O were not as good!!
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By patricia on 01 May 2016
E tickets

we were disappointed that our tickets did not have us as Baltic members and would therefore have to wait for 2hrs plus to board as we travel by private taxi luckily I have just purchased a new printer so downloaded one which showed us as Baltic. P&O or yourselves should see this in on the tickets now as Mayflower terminal is not as good as it was and the staff will not believe you if you tell them…
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By Moyra Challenger on 28 April 2016
Bolsover Cruise Club

Bolsover did a 1st class job all round all we asked for was seen to at once with no questions Thank you
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By Mr P B Lawson on 28 April 2016
First Class@Top of the Class

My wife and I have been using the services of Bolsover Cruise Club for many years and have always found their services at every level as good as it gets. Thank you for giving us a feeling of confidence that everything is in order.
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By Edward Chambers on 23 April 2016
Cruise Club

Excellent service without any problems. Always available if in any doubts or questions. Will continue to use in future and pass on our recommendation to your service to friends and family.
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By John Simons on 23 April 2016
Excellent booking service

Brilliant service from Jay. Booked our 2017 cruise. Us and our friends on a back to back. Our entire family, 7 cabins (2 needing 4 berths for our daughter’s family) on the first cruise; our friends family, 2 cabins on the second cruise. Even coped with our family “shuffling” occupancy between booking our cabin (priority booking) and booking theirs (not high priority!) Was a pleasure to speak with …
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By Carol Pigott on 15 April 2016
Excellent service

My sister and I have been booking with Bolsover for many years and would not book our cruises with anybody else. Excellent friendly service by all. A special thanks to Fiona who is always friendly and helpful nothing ever to much trouble. Well done Bolsover. ?
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By Linda McKay on 10 April 2016
Customer Service

As always with Bolsover, excellent customer service.
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By Linda Adcock on 10 April 2016
Thank you Bolsover

I enjoyed my cruise very much, Bolsover do a lot for me with my booking, they are very helpful, would not book with any other cruise company. l have been with them for years.
Yours, Brenda Ash
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By Brenda Ash on 07 April 2016
Bolsover Cruise Club

The staff in the booking office at Bolsover Cruise Club are absolutely fantastic. They are professional and polite and nothing is too much for them.
My husband and I have dealt with them for a number of years and would have no hesitation in highly recommending the Service to anyone.
Thank you for everything you do for your customers.

Kind Regards

Jeff and Ann Crewe
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By Jeff and Ann Crewe on 07 April 2016
Bolsover Magic

I’d like to thank everyone at Bolsover Cruise Club for helping my wife & I to have the most amazing holiday on board P&O Azura. This was the best two weeks of our lives, and was made possible by all the help we received, not only in getting the best deal, but in advice about our ports of call, flights, transfers etc etc. I definately reccomend the Cruise club & hope to be booking with them again…
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By Kevin Gascoigne on 04 April 2016
bolsover

you are the best and you have all nice voices.

peggy and ian
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By ian robinson on 02 April 2016
Rating 5* with no hesitation

Extremely impressed with the Company, the professionalism of the staff with ALL aspects, e.g. enquiries, booking, support and post
cruise. Have recommended many times both at home or whilst onboard.
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By BENNETT on 01 April 2016
Membersip of Bolsover Cruise Club

An absolute must for the avid Cruiser. We have booked many cruise with Bolsover over the last 10 years and received a full A1 service from the team at Chesterfield who always give us a personal representative who takes over all aspects of our bookings and keep us fully informed of all aspects until the day of the cruise. Even when we have booked our next cruise with P&O whilst on a cruise, Bols…
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By James Morrell on 01 April 2016
Miss

Ii am always impressed by thw politeness and how helpful your sraff are. Nothing is a bother. Unfortunately I think this may be my last cruise as my health is deteriorating– hopefully I am wrong!!Thanks to everyone. Audrey.
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By AAudrey Hodgson on 01 April 2016
Bolsover CC

I’d been content with loafing about in the sun at the same hotel in Lanzarote for years. The Guv’ner kept on about trying a cruise, no chance says me. We met a very friendly couple (she) that had been involved in the holiday/travel business. This lady says that if we wanted to experience a cruise the best and easiest way was to book through Bolsover. Well, a special birthday arrived for Memsahib, …
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By Jen & Mick on 01 April 2016
A Great Organisation!

I have been with Bolsover for over 4 years and during that time they have assisted me with 4 cruise holidays. On every occasion the service provided has been both personal and excellent. Nothing is too much trouble and the assignment of a personal staff member to see the booking to its fruition is rare nowadays.
I would recommend them to everyone.
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By Michael Lewis on 05 March 2016
Bolsover team

The whole of the bolsover team were excellent and really help me through all the booking. There were lots that i couldn’t do as only got tablet not computer or printer and it was all done for us. Would definitely get in touch with you should we book another cruise. Thank you all for being so helpful and patient with us two oldies!
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By Patricia armstrong on 28 February 2016
SHIP BRITANNIA

Ship was very good in general we had problems getting sunbeds because people were reserving them with towels which is against the cruise policy. This policy was not enforced by the crew. Also passengers were not abiding by the dress code walking through eating places in swimwear and getting in restaurants in shorts and flip flops these rules were not enforced. This lowering of standards is not acc…
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By RAY HELLIWELL on 17 February 2016
First class

Excellent service from the moment you pick up your phone. I love the fact that they know who’s calling by the telephone number. Makes you feel special. Always on hand to help and offer advice. This is ou 7th cruise but only second booked with Bolsover on recommendation from other cruisers. We will always ring them first for our future cruises.
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By Anne hudson on 13 February 2016
Excellent service

This is the first time I have booked with Bolsover Travel. I am very impressed with the way my booking was handled and also the follow up communications since I booked. I feel this company cares about my whole holiday experience and not just taking my money.
The young lady who booked my holiday, Lauren Straw was extremely helpful and also friendly. I would have no hesitation in using Bolosver agai…
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By NICOLA WILLIAMS on 13 February 2016
Great customer service

Booked our cruise for the first time through Bolsover Cruise Club.
We found them very good in answering any queries we had and the information on the cruise , visas and other important questions was quickly answered. Their prices were competitive and the service excellent. Would use them again.
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By Malcolm winter on 07 February 2016
Fantastic Service

What can I say about Bolsover Cruise Club that probably hasn’t been said many times before. We are about to embark on our 3rd cruise which were all booked through Bolsover. Nothing is too much trouble when you phone them. As they have your contact details stored you are greeted by your name which is a rare quality. They know everything there is to know about cruising as the staff have all been…
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By Richard & Tracey Cull on 05 February 2016
fab cruise club

Always super he!pful &friend!y, we always recommed you to friends who are thinking of cruising
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By patricia on 02 February 2016
Cruises

I was told about Bolsover Cruise Club whilst on a Cruise so I decided that when I booked my next Cruise I would enquire with them.
I found that it was so easy to deal with Bolsover and so quick and and in my opinion more efficient than any others I had used in the past.
When ever I have had any reason to call Bolsover my enquiry has been answered immediately and efficiently.
Kind Regards

Cliff …
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By Cliff Gledhill on 01 February 2016
THE ONE AND ONLY

Since another passenger on my first cruise told me about Bolsover Cruise Club I have never used another cruise agent and never would. They are so on the ball with all aspects of the booking that you don’t have to worry about anything. Their knowledge and advice is second to none, unfailingly friendly and helpful whatever your query and always have the answer.

I can’t recommend them enough. …
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By Colette Yellowlees on 01 February 2016
Bolsover' service

Excellent response and service on all occasions from Bolsover. Pleasant and efficient staff.
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By Major Tony Manging on 30 January 2016
Happy Cruiser

I would just like to thank Fiona at Bolesover Cruise Club, for her help in making booking our forth coming cruise on the Azura to the Caribbean on 6th February 2016. Fiona helped me transfer our cruise from 2015 due to the fact I had a heart operation to February 2016 on the Azura. It was easy to do and Fiona took all the worry out of it for me. I would just like to say a big thank you to Fiona…
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By Yvonne Balkham on 30 January 2016
Caribbean cruise

Just returned from our latest cruise of the Caribbean . Sailing on the ship Azura . It was the best cruise we have had . Enjoyed the selection of islands , also the care of all the crew . We have travelled on the Ventura on all our other cruises but the last twice we were very unhappy with how their standards had dropped . Next year we are hoping to go on a back to back cruise with our favourite c…
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By Sheila Knight on 27 January 2016
Balmoral

We have just returned from a cruise on Balmoral to the Canary Islands. We were fortunate that apart from a rough crossing of the Bay of Biscay the weather in our ports of call proved to be good -plenty of sunshine. However, we were very disappointed in finding that like P & O cruises standards have dropped. There was no shuttle buses but were told taxis were available outside the port gate as …
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By Rita Frazer on 24 January 2016
Excellent Service

Every one we have spoken to at Bolsover were very pleasant and helpful. We had all our inquiries sorted in no time.
Great service, please keep it up.

Regards
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By Kabirdin Lakhani on 14 January 2016
Service Provided

Recently booked a cruise using Bolsover Cruise Club during which I cant compliment the staff enough. In actual fact I had already booked a cruise for later on this year with another cruise booking company and very disappointed with the service and wish I was aware of Bolsover prior to making this booking. Will make Bolsover my first port of call in the future
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By Harry Flanagan on 09 January 2016
Satisfaction

I have been using Bolsover for quite a few years and unlike some companies who after gaining your trust put you in the bin until you wish to give them more custom Bolsover staff are always available and ready to help.
If there is a deal to be had they are ready an willing to let you know about it.
I thoroughly appreciate their efforts in helping my wife and myself to sort out our holidays over the…
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By David leek on 09 January 2016
Service

This is the best Travel Agent around for cruises. We have been booking with Bolsover for 20 years, and the service has always been brilliant.
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By PETER TAYLOR on 04 January 2016
Simply the Very Best - Bolsover Cruise Club

My review is not about a cruise but about my Agent. I have booked several cruises with Bolsover Cruise Club over the years, but over the last three years have used them to book longer world cruises. The service is outstanding and I run out of superlatives to describe it. Over the years, the experience has taught be that I can trust absolutely the advice I am given, the efficiency of the bookin…
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By Angela Mukhopadhyay on 03 January 2016
Mr.Waddington

You are just superb in all that you do and we know that we can rely on you 10%!!
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By Mr.J. on 01 January 2016
Professional cruise handling

My wife and I are fairly regular cruisers and we have asked Bolsover to arrange every one we have been on. This they have done professionally and courteously on every occasion. Not only are they good at their job, they also manage to get really good prices. When we see cruises advertised that we like the look of, we call Bolsover first, and they seem always to be able to match or beat any other p…
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By Michael Bell on 28 December 2015
Bolsover Cruise Club Service

I have booked several cruises with Bolsover and the service is simply excellent throughout the process of our booking.
The staff are very friendly and professional at all times, and it is no surprise that Bolsover Cruise Club have consistently won awards year after year. I would not hesitate to deal with this company in the future.

Kind regards
Keith Mitchinson
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By Keith Mitchinson on 25 December 2015
Cruise addicts

Love to visit Bolsover Cruise shop always treated as friends not just clients, they seem to know your individual needs and meet them, you feel so comfortable , as they are so knowledgeable and are able to deal with any concerns or queries you have,.you leave in excited anticipation of the forthcoming holiday.
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By Georgia Ilett on 18 December 2015
"THANK YOU!!

Thank you for the opportunity to rate your service. We have booked our wonderful cruise holidays through Bolsover Cruise Club for many years now. Your service has always been exemplary! The proverbial ƒ??Cherry on the Icing of the Cake’ must be the professional positivity with which you ALL deal with after booking queries…all inspire confidence and reassurance, nothing is too much trouble, I tr…
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By Geraldine Pick on 14 December 2015
Raymond

Excellent first class service I would recommend Bolsover Cru??se Travel to everyone. Always there to answer any queries etc . The cruise operators do an excellent job and take the stress out of any problems that might arise. I will only have your company to plan any future cruises we may take. Thankyou so much for your kind e.mail in wishing us a lovely time on our forthcoming cruise on Ventura w…
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By Mr Mrs j hodkin on 13 December 2015
Leigh

Thank you for giving me the opportunity to write a review .
My wife and I have been cruising for many years and since I retired 4 years ago we cruise at least 2or 3 times a year.
We made some friends on a cruise 4 years ago and they recommended Bolsover to us,so for our next cruise I rang to give you a try.Luckilyfor us Leigh answered the phone,she was then Leigh Thorne before she got married.With…
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By Robert Paul Williams on 13 December 2015
Simply the best

If you want customer service then Bolsover can not be beaten, nothing it too much trouble. We have booked with Bolsover for a few years now, but never fail to be amazed at the customer service. Many companies just want your sale then forget about you. I have found that who ever I speak to, its the same level of service if I am booking or making an inquiry. I can not speak highly enough about them.…
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By Sue Nettleship on 12 December 2015
A big thankyou

A big thank you to bolsover cruise club for great service and a friendly manner we have booked several cruises with you a can recommend you to anyone that are thinking of booking a cruise a huge thankyou to poppy merry Christmas to you all and a happy and prosperous new year x
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By Melanie Henderson on 10 December 2015
ORIANA 21 Nov -5 Dec

Hi Staff AT Bolsover

The ship was clean and tidy throughout ,the crew all around the ship were very curtious and nothing was to much trouble .Roll on the 2nd of January.

M A Barlow.
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By M A Barlow on 09 December 2015
Several Cruises

The service afforded me has always been excellent. All of the staff to whom I have spoken have been very courteous and well trained.
Please keep up the good work.
I will speak to you again next year ,

Yours, Ray Packard.
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By Mr Ray Packard on 08 December 2015
1st class service

I thought the team at Bolsover were just great helped me get just what I wanted . I was very impressed the way they suggested other alternatives. nice mannor from the consultant who talked to me on the phone.. I will certainly book my next cruise with you

Many thanks for all your help

Norma Handley
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By Norma Handley on 28 November 2015
Service

The service which I have received from Sophie has been excellent . She has coped very well during very trying times. Nothing phased her. Calm cool and collected. Excellent service. She knows exactly what my requirements are before I even say. Very well done. Bolsover have a very valuable member of staff.
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By Susan Allen on 27 November 2015
Pre-cruise arrangements

Excellent pre-cruise arrangements with Bolsover Cruise Club. No question was too much trouble.
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By Mr Gerry Potter on 26 November 2015
Handling of cruise booking by Bolsover

Cruise Club. First class service as many times in the past. I have recommended you to other cruisers friends and will continue to do so.
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By David Buckley on 24 November 2015
5 Star

I have always had very good service from Bolsover Cruise Club. Nothing is too much trouble, and they are very quick in answering the phone, which is a big plus for me. There is no waiting and listening to music!!
If I call with a problem or a question it is answered very quickly. The Staff are excellent.
Thank you.
Cynthia Simmonds
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By Cynthia Simmonds on 23 November 2015
Fantastic

We can’t thank Bolsover Cruise club for all your help and advice on booking our cruise on board the Regal Princess. Nothing is ever too much trouble and all the cruise consultants are provesional.
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By Christine Probert on 21 November 2015
Arcadia

Arcadia
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By Wendy jones on 19 November 2015
Bold over Cruise Club

Helpful, courteous staff, excellent service from start to end. Thank you
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By Brenda Ashwood on 10 November 2015
Verde/Canaries Cruise

Excellent Service
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By Merv Stretton on 05 November 2015
customer service

hello using your service
for several years excellent service all the time
second to none thank you elizabeth bradley
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By elizabeth bradley on 04 November 2015
Service

I have been booking my cruises with Bolsover since late 1980’s and have always had excellent service, firstly with Janet then Rachael and now for a few years with Vanessa. She has been especially caring since my husband passed away, always trying to find suitable cruises for my present tastes. I haven’t rated my cruise yet as it is only starting this next week but I know tht it will be up to the…
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By Margaret Bonthrone on 03 November 2015
Superb Service

We have used Bolsover cruise club for many years, The service is always first class, and Kay,who looks after us is excellent, but all the staff are friendly, helpful and informative.
When we had a family tragedy and had to cancel two cruises, they could not have been more sympathetic and sorted out our bookings
efficiently and speedily, which really helped with our stress.
We hope to cruise many …
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By Judith Moffatt on 02 November 2015
Bolsover cruise club

I have used other travel agents over the years but since using holdover I wouldn’t go elsewhere all the staff are so helpful and friendly
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By Maureen Jones on 27 October 2015
Bolsover Cruise Club

Excellent efficient service. Always very knowledgeable about the different cruises on offer. This is our 5th cruise booked through Bolsover and will hopefully not be the last.
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By Lyn Baker on 27 October 2015
Cunard Cruise

Thank you Bolsover for once again arranging our cruise in your usual efficient and faultless manner. We have received the tickets and labels and now look forward to the cruise next week. I certainly consider the help and service you provide has never been bettered by any other company I have dealt with. Well done to all!
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By Gordon Heatley on 27 October 2015
Praise

Having used Bolsover Cruise Club for our cruise bookings and it is quite a few! I can only give them full marks for their courtesy and helpful service
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By Mr c a lovell on 26 October 2015
plessent

Booking our cruise with bolsover for the first time was a very happy time talking to well informed staff on cruising and the ships.

All the people we talked to answered all our concerns and put our minds at rest, wonderfull.

We have been informed of any changes with our cruise because we have had two upgrades and we are delighted with bolsover and all your staff thank you. WILL BE BOOKING AGAIN.…
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By christopher gallis on 24 October 2015
club of the century

WE HAVE USED BOLSOVER CRUISE CLUB SEVERAL TIMES AND I WOULD NOT BOOK WITH ANYONE ELSE,
FROM BEGINNING TO END BOLSOVER ARE WITH YOU ALL THE WAY. UPDATING YOU ON THINGS YOU SHOULD KNOW.
ANSWERING ANY QUERIES YOU MAY HAVE. SENDING ALL THE RELEVANT PAPER WORK NEEDED TOGETHER WITH LUGGAGE LABELS.
AND TO FINISH IT ALL THEY SEND YOU A LOVELY E MAIL WISHING YOU BON VOYAGE AND HAVE A LOVELY CRUISE. YOU HO…
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By JEAN DAVIDGE on 24 October 2015
Jazz cruise

Thank you Bolsover once again for the immaculate, priceless, friendly and personal care that your staff has taken while arranging our latest holiday.

We are about to embark for our flight to NY and Jazz Cruise on QM2. Confident that the good old team of Bolsover and Cunard have organised another great break for us. Thank you, sincerely, Val and John
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By John Watts on 23 October 2015
Brilliant

I have been using Bolsover for about fifteen years and always found all off their staff knowlagerble, helpful and keep you informed of any development concerning your holiday. I did try another company a few years ago but never again.
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By Ray Russell on 23 October 2015
Canary Islands Cruise on the Azura

October 2015 – An excellent cruise around the Canary Islands on the Azura cruise ship. Visiting interesting and exciting ports with lots of interesting cities and sites to visit. It is first class service on the ship, as always, with a brilliant entertainment programme and team throughout. There are many excursions to choose from. We can highly recommend sailing with Azura and booking your cru…
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By Judith Nortcliffe on 19 October 2015
THANK YOU

The wife and I would like to thank Bolsover Cruise Club for all the help and understanding on Friday 16th of October 2015 and being able to rebook another cruise at a later date

THANK YOU

A M & S
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By Alan M Moorley on 18 October 2015
Sailing on Ventura

Enjoyed our cruise on Ventura sailing from Southampton on 27th September this was our 5th cruise booked through Bolsover Cruise Club the service we have had as been excellent very helpful staff no matter what your query,.so good we book any cruise with them in September 2016.
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By Margaret Hooper on 18 October 2015
Excellent bolsover

Looking forward to going on Britannia next week mixed reviews Bolsover have arranged everything for us as usual excellent service always will let you know about cruise when we comeback
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By Mrs Pauline Davies on 16 October 2015
Superb service sets us up for the Oriana

Once again Bolsover (Hannah) have excelled in their service levels. Such smooth and efficient administration set the right tone for our favourite cruise ship, Oriana. A beautiful ship, lovely weather, and friendly Canaries – what more could we ask for.
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By Geoffrey Bullock on 14 October 2015
bolsover cruise club

We were recommended Bolsover Cruise Club by friends who had used them many times.
We cant thank them enough.
As we were going on a cruise for the first time we were reliant on the Club`s advice and everyone we dealt with at Bolsover were very friendly and helpful.
We have already recommended Bolsover Cruise Club to family and friends and we have only been back a week.
If you have never been on …
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By david hutchings on 13 October 2015
Excellent service

We sailed from Southampton to Venice on Arcadia starting 20th September. The ship and all its crew were excellent. Nothing was too much trouble for them. The meals were excellent especially the deserts. My husband and I had a wonderful time and made some new friends . A great cruise
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By Mrs Susan Youngson on 11 October 2015
Excellent service

We booked our cruise starting on the 20th Sept on Arcadia from Southampton to Venice with Bolsover cruise club. The service was excellent. No problems at all and we shall book with them if we decide to take another cruise.
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By Mrs Susan Youngson on 11 October 2015
Azura cruise

The overall service in book and since has been very good. We will use your service again.
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By davdi rawlings on 10 October 2015
Azura cruise

The service is excellent, I have used Bolsover several times and tried other cruise clubs but keep coming back. The staff are always friendly and courteous and ring back when they say they will! Excellent .
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By Barbara Airlie on 09 October 2015
Great Cruise

The two girls at Bolsover Fiona and Ruby were of great help and nothing was too much trouble, We will continue to book our cruises with Bolsover.
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By Anthony Clements on 09 October 2015
Top cruise company.

We love to book with Bolsover cruise club because we know we are going to get a 5 star service, they are with you all the way, they care about you enjoying your holiday and go out of their way to help, we booked with another company last year and what a mistake that was, hence we have now booked another2 cruises with Bolsover, keep up the good work.
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By Mrs R Wojciechowdki on 30 August 2015
Bolsover Review

My wife and I have booked quite a few cruises with Bolsover and we have never had anything but excellent service from all your consultants.
WE will continue booking with Bolsover and to date have a Cunard cruise booked for April/May 2016
R.Rayner
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By R.Rayner on 29 August 2015
booking with bolsover

your staff at bolsover are exellent and helped us to move from cruise booked for june to the same cruise in september which was easy and painless. i will comment on the P & O cruise on my return
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By graham ward on 26 August 2015
Excellent service

First time of booking with bolsover cruises ( been on 17 cruises) spoke to Sophie and nothing to much trouble for her phoned back when she said she would. She came across as enthusiastic and was not pushy which I like allowing us to make up our own minds.
Also said she would keep us advised of any cruises that we may like.
We decided to go ahead with the booking. Sophie said she would deal with …
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By Barbara phillips on 26 August 2015
Mr

yes we have had some very excellent cruises with your cruise club and are doing our best to keep the the ships afloat and join them whenever possible,due to age etc

yours sincerely.
Mr.T.&.R.Kent.
Mr.A.& Mrs.J.…
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By Thomas Kent on 26 August 2015
Just Perfect

Great service very friendly staff.Fantastic customer service.
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By helen maxwell on 25 August 2015
Trouble Free

I have found the staff at Bolsover Cruises professional and friendly in dealing with ones requirements making ones booking and cruise trouble free. Nothing is too much trouble for them to do for you and will definitely book with them again.
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By Neville Read on 23 August 2015
second to none !

Looking forward to our cruise on Brittannia and can honestly say that Bolsover Cruise Club is second to none — for service and follow up — would recommend them anywhere — looking forward to booking with them next year
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By raymond haresign on 22 August 2015
Cruise Arcadia

As always you attention to detail and help has been wonderful. (Second Cruise this year)
Thank you
Jean Plant
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By Jean Plant on 19 August 2015
Mr

Booked many times with Bolsover and as usual the service has been great. Thank you Layla and everyone there Pete B
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By Peter Brennand on 09 August 2015
first class

we have always had first class service and very friendly staff.
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By lynda fincham on 07 August 2015
A good experience!

We have used Bolsover Travel quite a few ttimes over the years and have nothing but praise for their service. Whether we book at their offices or over the phone the experience is always good .Their expertise is second to none and nothing is too much trouble for them. We highly recommend them and have pointed several friends in their direction!
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By John and Jean Ruddy on 07 August 2015
Brilliant service

Fantastic , patient staff who spend so much time helping us with all enquiries.
Thank you?
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By Sheila Gorringe on 03 August 2015
Care & Attention

This will be the fourth time we have booked with Bolsover Cruise Club, being fairly new to cruising. We have found all the advisers very helpful and courteous and nothing is too much trouble. Whatever queries you have (even small ones) they are very patient and kind. We have also had complete confidence in them. Thank you all.
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By Ann & David Kennedy on 02 August 2015
Excellent Customer Service

This was the first time that we have booked through Bolsover ,
and with the efficient , polite, friendly, and helpful staff, I am sure it will not be the last.

Thanks to Olivia who helped with a cabin change for us,
and the extra booking of friends so they are close to us ,
nothing seems to be to much trouble for her.

I would certainly recommend Bolsover to friends and family.

Many thanks.
John &…
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By Margaret-ann Ellmers on 02 August 2015
testimonial

thank you for your email Bolsover in every aspect of help you provide its unique nothing is to much problem our next cruise welalways use Bolsover I even give your cards to any passengers and point out the service you provide kind regards to all eric carr
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By eric w carr on 27 July 2015
Cruise Advisor Customer Service

i have recently had several conversations with Lauren (cruise adviser) her patience and professionalism is to be commended. I have used Bolsover on many occasions to book cruises and have had no hesitation in recommending their service to other people, their customer service is exceptional and on this occasion Lauren exceeded expectations and certainly went the extra mile. Thank you Bolsover.
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By Linda Hamilton on 22 July 2015
Fred Olsen Cruise

I always book with Bolsover Cruise Club and always cruise with Fred Olsen as I like th smaller ships an dthe fantastic crew and staff onboard. I have always booked with Bolsover Cruise Club as I like the fact thye are very professional and always polite and I do everything over the phone. I would and have recommeded Bolsover Cruise Club to book cruises
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By Sharon Hill on 20 July 2015
1st cruise booked by Bolsover Travel

I would just like to say how pleased we have been with the service we have received from you. We are so looking forward to our cruise on Queen Victoria next week-end, and being able to take our six year old granddaughter with us for free (many thanks to Cunard). We hope this will be the start of many more cruise holidays, booked through Bolsover. We hope to be able to accept an upgrade from Cun…
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By Barbara Boswell on 18 July 2015
Cruises with Bolsover

I am soon to go on my second cruise with Bolsover. It is refreshing to use a company whose after sales service is so attentive. All the staff are friendly, helpful and you never have to wait long to speak to a real person. So lovely when so many companies seem to have understaffed call centres. I would highly recommend using Bolsover.
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By Fiona on 18 July 2015
donna and staff

having to travel alone for the first time in many years I have nothing but praise for donna and staff at Bolsover nothing was easy, but put me at ease and assisted in any way to help, and I look forward to booking again shortly .
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By christine a scholes on 12 July 2015
Thank you Fiona

Many thanks to Fiona for all your support carried out in an extremely professional way, which enabled us to have a truly outstanding cruise on Queen Victoria. It is very much appreciated.
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By Kathleen Hartley on 12 July 2015
Recent cruise to Iceland

As usual excellent service from Bolsover Cruise Club. (These trips to Dobbies garden centre are getting to be expensive)
Joking aside, Very enjoyeable cruise such a diversity of scenery and and a totally different way of living to ours. One or two minor
niggles but nothing worth mentioning, other than it is the first time we have used freedom dining. Great for meeting differnt people each si…
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By Terence Ellison on 11 July 2015
Thanks Lucy

Well looked after by Lucy, booking process straight forward, kept informed of port changes and best of all got an upgrade from inside to large window outside! Would not hesitate in recommending.
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By Stephen on 05 July 2015
service

I have to be honest and say that the service I have had over the years
has been very good I would not change my cruise club for any offer.
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By JOHN CAIN on 05 July 2015
Thanks Kay

Kay Lancashire never fails me, she is so helpful with all my many queries both before and after booking!
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By Tracey Wretham on 13 June 2015
Amazing service

This is the 1st time we have booked with Bolsover Cruise Club and I have to say we were so impressed from the start. We have yet to go on our cruise but have been so impressed with everything, we have booked another one for next year already and 10 of our friends are joining us! Thanks to all the team at Bolsover but a special mention goes to Megan Bramley who has been fantastic with her knowled…
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By SUSIE SWEENEY on 29 May 2015
P&O 's Britannia

We wanted to cruise on their new ship, having been with P&0 many times before. The crew were all friendly and efficient. The Horizon Restaurant on deck 16 is well planned and the food is very good. Our cabin was smaller than we had experienced before but the balcony was well located. The stage in the theatre is extra wide. The use of LED was very impressive on the stage, as was the costumes and…
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By Anne Agar on 25 May 2015
Thank you Bolsover!

I have recently booked 2 cruises through Bolsover and have to say that throughout both of the transactions I have always bean dealt with courteously and efficiently by whoever has answered the ‘phone. My special thanks to Dawn Macintyre with whom I have had he most contact: she is always cheerful, extremely efficient and makes my dealings with the company a pleasure. Thank you.
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By Val Crane on 24 May 2015
Booking with Bolsover

I received a very easy and informative experience booking my cruise for the first time with Bolsover. Laura was very helpful and when I rang back the next day to say my friends would like to book as well, they were rang back and we were linked together in the hope we could be seated together at mealtimes. Instead of being put on hold I was also given a call back which is rare in this day and age.…
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By Hilary Westlake on 23 May 2015
Britannia Cruise 30.5.2015

I have received the same fantastic service that I have been receiving for the past 7 years,
Please continue with the same 5 star service .
Thank you very much to all who have helped and advised me .
Yours sincerely Mr R Packard.
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By Mr R Packard on 23 May 2015
The Best

After a personal reccommendation from a friend we have used the club for years. We will continue as their service prices and efficiency are superb.
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By DAVID BROOKING on 23 May 2015
Great relaxing holiday.

We have had several cruises on ‘independence of the Seas’. This time it will be ‘Explorer of the Seas’. I am sure we will have vas good a time on ‘explorer of the Seas’. Looking forward to it immensely.
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By Vera Mangold on 19 May 2015
Staff member. Emilia Fox

I am writing to you to let you know how well Emilia looked after me as a case handler. I started looking for a cruise 4 months ago and have emailed and spoken with Emilia on numerous occasions asking for re- pricing for different options, and never did anything I asked of her seem too much trouble. She emailed me back in a timely manner and called to speak to me personally if possible. I would ce…
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By Mrs Kruszewski on 18 May 2015
my booking

i booked my cruise through Kay Lancashire at Bolsover Cruise Club. Kay has been informative, helpful, available, efficient, knowledgeable and caring. She has helped me to organise things throughout the booking and has ensured the cruise will meet all of our needs as a family. I would highly recommend Bolsover Cruise Club and truly feel that Kay is an asset to her team. Thank you
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By Nicola Dykes on 16 May 2015
Booking

We would like to say that it was excellent service when booking our forthcoming cruise.

Well done It is nice to see that you take pride in keeping your customers happy
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By Margaret harvell on 15 May 2015
Excellent service

I would like to say how pleased I have been with the service I have received from Bolsover Cruise Club. The staff are extremely helpful and nothing is too much trouble. I would certainly book with them again.
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By Sue Clayton on 09 May 2015
The H2o of the ocean.

Bolsover Cruises are a very caring and have helpful staff full of knowledge. The customer service is excellent . I can thoroughly recommend booking with this company and I always use them. One of there offices is called the Ocean Suite.
Angelo
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By angelo on 09 May 2015
Travel agent that cares

We have cruised a number of times using a variety of travel agents. We were introduced to Bolsover by a friend who is a travel agent with a well known company he said they were the best and they are,helpful caring nothing is too much trouble we would never consider using any other company
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By KEvin and Elicia rogers on 05 May 2015
Simply the Best

We have used Bolsover for a few years now ever since we booked a holiday with a well-known high street travel agent and found we paid more than twice as much as those passengers who booked through Bolsover. Furthermore, the staff at Bolsover are always nice and they treat you like a human not a number and also they are efficient where they think of everything and print of your tickets etc (we ha…
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By Christine Mills on 04 May 2015
First class

Very helpful staff full of knowledge. All aspects of the customer service is excellent . I can thoroughly recommend booking with this company and will definitely use them again .
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By Janice hucknall on 03 May 2015
Ocean waves

We’ve used Bolsover as our cruise agents for some years. Whoever we speak to is helpful, patient, informative and enthusiastic about our proposed cruise selection……and they get it right!!!
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By Mr & Mrs Keith Bratt on 03 May 2015
Our Cruise Experience

We are so pleased we have used Bolsover Cruise Club for at least twelve years of cruising. They have always given us first class service. Nothing has been too much trouble. They always have a smile in their voices and are so helpful. Thank you, all of you for your help in making our cruises so trouble free.
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By Patricia Read on 29 April 2015
1st timers

Recommended by cruise friends. Could not believe the speed of response and the speed at which our enquiry was dealt with.
As a result we have not only booked one cruise but two. 1st time on P/O although we are seasoned cruisers with smaller ships.
Have been kept informed all the way in addition to forum news. Looks as if we will stay with Bolsover for the foreseeable future.
Thank you Bolsover for…
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By Peter lathbury on 29 April 2015
Efficient every time

I would like to comment on the efficiency of all bolsover staff every time I book. I have travelled many times with them and always get excellent service. My Daughters also book with them and are just as satisfied. I’m getting ready for my first holiday on ‘ Brittania ‘ and can’t wait. Well done everyone.
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By Christine Sinar on 25 April 2015
Excellence - Bolsover Cruise Club

We would like to thank you for your excellent service over several years. Every one of your Agents are helpful, patient and understanding.

We always recommend you to all friends and family, and will continue using you ourselves in the future.
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By Mr/Mrs R. G. Williamson on 25 April 2015
1st Rate Status/5

I have been booking with Bolsover Cruise Club for a number of years now and they have never faulted with their service. Friendly and most helpful to deal with. First class !
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By Moira Andrews on 20 April 2015
service

I have used Bolsover now for a number of cruises.The staff are very knowledgeable and extremely helpful to people who have cruised before and for the first timers.
I rate their service as first class.
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By NEIL WARREN on 19 April 2015
Po cruise

I booked my holiday with Lotte who was most helpful and pleasant. I have no complaints whatsoever and up to now all has progressed very well. We look forward to an enjoyable holiday.
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By Eric Bilham on 18 April 2015
pre cruise organisation

Advice and support first class.
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By colin reynolds on 06 April 2015
How i feel

My friend recommended Bolsover to me and i consider its the best thing he ever did. Having booked a few cruises i found the booking team always helpful and willing to go the extra mile to help. I certainly would not hesitate to recommend Bolsover to all my friends.
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By Ron Ellis on 05 April 2015
Our recent booking on P&O

We have now booked many cruises with Bolsover and we have always been treated with courtesy and professionalism. It amazes me (though it shouldnt with all this nEw technology) that the Bolsover Rep knows who is calling before we even introduce ourselves, so its a very friendly service as well! We are talked through the different cabins we can have etc, and its all very stress free. So no…
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By David McGraa on 04 April 2015
Wish P AND O WERE LIKE BOLSOVER

The admin on this cruise has been sloppy and a disorganised by P AND O, They had to cancel Jacksonville due to the inability of their staff to know the size of the Bridge before publication. Then they sent a booklet which had three ports missing11 Then they took bookings for the dining room after it was full!!! Then they send out an email telling us that we would soon be enjoying the beauty of Bru…
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By Mrand Mrs D Taylor on 28 March 2015
Great service

I have used Bolsover cruise club for many years,the excellent service they provide as never wavered since our very first cruise to our recent cruise.Well Done Bolsover.
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By John Gale on 21 March 2015
Sales handling and follow up

The first but not the last time we have used your esteemed company.
I am totally convinced by the professionalism and superior service that you have shown in all areas.
Keep up your good work and you will always have our business.
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By Jack lester on 21 March 2015
Maiden Voyage

Just like to pass on my grateful thanks to Bolsover and Tracey in particular who successfully booked my husband and I on Britannia’s Maiden Voyage, such a long time ago. As the holiday is fast approaching now realise how lucky we were to get a berth. Well done Bolsover, we will never use another cruise agent! Soon be ready to pack our cases and be a very small part of ” history” ..lol couldn’t h…
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By Jan Elener on 10 March 2015
From decision making to sailing away !

My wife Lily and I have been lucky enough to have enjoyed many cruises and apart from a couple of early exceptions, all have been discussed, organised and processed in conjunction with Bolsover Cruise Club. Everyone that we have come into contact with over the years have been nothing but professional and a pleasure to deal with and we always enjoy visiting their office. They are our first point of…
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By Alistair Inglis on 08 March 2015
hugh kay

we have been helped by Bolsover for a number of years now and have always found that every member of staff have been really helpful and efficient.

At times we must have driven them mad with our changes of mind about which cruise to take and dealing with my wife’s special requirements -all we can say is THANK YOU as we leave for the maiden voyage on Britannia next saturday
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By COMMANDER H.S. KAY. ROYAL NAVY on 07 March 2015
Coral Princess

Bolsover staff as helpful as ever, first class service and attention to detail.?
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By G hitchin on 03 March 2015
Thank You Wendy

We would like to say a ‘big thank you’ for everything you have done for us to make our cruise very special. You are so kind and Bolsover Cruise Club are lucky to have you on board. You are so special to us.
Best wishes
Mr & Mrs Price, Chesterfield
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By Mr & Mrs G Price on 26 February 2015
Many Thanks

Hi All at the Cruise Club.
I have got to that age when things take a bit of sorting. Booking a cruise through your ladies is so easy though. Always calm and so helpful.
Making last minuet changes to your booking does not phase them at all they take it in their stride and sort out the problem for you.
Thank you so much Ladies
Alan Wood
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By Alan Wood on 17 February 2015
Gratitude

I must put on record the amazing service I received from Phoebi today. She sorted out my gripe with P& O within the hour with amazing success and a cheery voice. This confirms why we have always booked with Bolsover and whilst we are not able to cruise as often as many we have been dealing with you since 1998. Please ensure that the owners of the your Bolsover cruise clubs are made aware of how…
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By A Sedgman on 10 February 2015
Caribbean cruise dep 6 Feb plus side trip to Toronto before returning to uk on 24/25Feb

As always our holiday has been dealt with initialy with Adele in a most professional manner. Every concern has been dealt with kindly and efficiently. Thank you
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By Mrs Barbara Parker on 31 January 2015
Bolsover cruise club holidays

We have used Bolsover cruise club for several years. The staff have always been very helpful and friendly.
Jackie has always been our first point of contact and has always provided us with EXCELLENT service. Always there to help with any questions.
Have already sent a review but forgot to submit the correct stars
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By Mrs Jennifer Bennetts on 31 January 2015
Best Rates with Best Service!

Our age range is 45-50 and experienced our first cruise in 2014 through Bolsover Cruise Club. Enjoyed it so much booked 2 more for 2015! For the last decade I have been used to booking great deals from the internet but I was so surprised at the rates Bolsover Cruise Club can offer and the service and advice is exceptional. We live locally and to be able to sit face to face is so reassuring but …
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By MARIA CLARKE on 23 January 2015
Excellent service as usual

Have used Bolsover for over 10 years mostly with Lisa Kennedy who is always great, very knowledgeable and helpful and she is the reason we come back to Bolsover rather than other agents as she knows us and what we what and tries each time to get the cruise that we want.
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By mrs helen dobie on 20 January 2015
Oceana 26th. 2015

As always first class service, what else can I say. Well done and every success.
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By Abe Hill on 19 January 2015
Your Service

I thank you for your help and service. It is unusual these days for any company to go the extra mile and consider its customers. We are finding as we get older that most companies just want your money and having got this they don’t want to know you anymore.

Yes we will most certainly be loyal to you and book our next cruise via you although loyalty to P & O is a dirty word.
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By Raymond O'Donnell on 19 January 2015
Simply the best

Utterly dependable and reliable, with lovely friendly and efficient staff. Recent experience with a land based holiday firm brought home just how outstanding Bolsover are in terms of efficiency, not only when making your booking but also in keeping you informed throughout the lead up to your holiday. First rate around.
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By Carol Waine on 17 January 2015
Cruise review

very helpful members of staff who answered all my questions no matter how stupid they may have been. Thank you.
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By Mr Alan Jarvis on 16 January 2015
jJUST THE BEST

We cruise Quite often and used bolover cruse club as our preferred option.without doubt it is the best company on the market as we have never encountered any difficulty and receive only efficiency courtesy in a friendly manner from all of their agents.
Nothing seems to be too much trouble I personally am not too good at using my Internet and they will print tickets and help out with any queries I…
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By Ian McCreary on 13 January 2015
Brilliant Staff!

Thank you so much Fiona and Jess for your patience in answering all my questions and your advice on the best way to proceed.
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By Caroline French on 27 December 2014
Good Service

Bolsover gave us excellent service and great communication. Highly recommended.
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By Malcolm Hall on 22 December 2014
Calm Seas

We have learned over several years how smooth operating and reliable Bolsover Cruise Club is. We recommend them wholeheartedly!
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By Arthur Moore on 20 December 2014
my thing

My Wife and I have used Bolsover cruise club for a few year now, and have always been highly satified, both by phone and visits the staff have always been polite and helpful.We would recomend Bolsover cruise club to anyone.
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By Brian Waller on 10 December 2014
Always A Pleasant Cruise Booking Experience

We have been using Bolsover Cruise Club for many years to book our cruises and have never experienced a problem with bookings or cruises. The staff are very courteous and prompt in their dealings with us and exhibit a great deal of understanding and knowledge of the cruise lines and general business matters. It is always very comforting when promised actions and phone calls are carried through i…
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By Mr. N. Chatterton on 05 December 2014
Cruise booking experience

Bolsover has been, as ever, efficient, helpful, professional, willing and always pleasant – no matter the silliness of the question. A first-class experience. Thank you.
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By jan garnett on 05 December 2014
Trouble Free Booking

I have booked cruises through Bolsover Cruise Club for many years and I have never experienced any problems. They were first recommended to me by a friend. Ever since I have recommended them to friends and other people. I carry their small cards about to pass on to others.
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By Hary Myles on 04 December 2014
Happy cruising with Bolsover & P&O

After many years travelling literally the whole world on cruises booked through Bolsover Cruise club which never fails to find us a great cruise for an affordable price with personal service that is hard to better anywhere else in the UK.
Now about to start our seventh cruise on the P&O Arcadia which after travelling on Azura, Aurora and Ventura, we have enjoyed so much we are again travelling ab…
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By Douglas Robinson on 02 December 2014
Excellent Customer Service

We have always been extremely happy with the service received from Bolsover. The efficiency, helpfulness and friendliness of all the Staff we have dealt with has been excellent. Nothing is too much trouble and if we have had any query, no matter how small, everyone has been more than happy to help. We have recommended friends and family who are now using Bolsover as their Cruise Travel Agent as…
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By Diane & David Warren on 30 November 2014
Testimonial

Always found Bolsover to be professional, friendly, helpful, efficient and always there to help. Excellent service! Keep up the good work.
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By Malcolm Howitt on 28 November 2014
Thank you

We have used Bolsover to arrange our cruises many times and have found them very professional and helpful. I have no doubt that we will continue to use Bolsover for all future cruises.
Thank you Bolsover
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By Delyth Shotter on 23 November 2014
General efficiency

We were always with Columbus Cruise Club until they went into liquidation.

Since we have been with Bolsover, we have found them to be proficient and professional in all aspects of our bookings.
There is a friendliness which makes one think you are dealing with someone you know personally.

Tony & Brenda Cathcart
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By Anthony Cathcart on 17 November 2014
very good

Very helpful and polite staff, thank you very much, nothing was too much trouble.
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By Margaret J. Hawkes on 13 November 2014
Fantastic Customer service Bolsover

I have used Bolsover for the last 6 years to book my holidays. I have also tried Thomson and used Thomas Cook for my Cruise holidays.
The Customer service and efficiency of Bolsover staff has been exceptional. They are always polite, informative, professional and answer any queries or problems. The Consultants have good knowledge of the ships and Cruises and are always very friendly with no push…
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By Karen Deacon on 08 November 2014
Customer service

We’ve being using Bolsover for some years now and they still deliver an outstanding personal service.
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By John Ford on 06 November 2014
5

very good service and very friendly, could not be better
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By douglas bunt on 02 November 2014
Professional service

Having used Bolsover cruise club for many years I can recommend anyone booking a cruise to contact them. They always provide a personal knowledgable service and price match other cruise companies when possible. In the cruise market they are the best.
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By Sandra Ware-Lane on 02 November 2014
the best

you are simply the BEST number one in the cruise world
MANY THANKS
John Barke snr.
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By john barke on 01 November 2014
Bolsover is the best

Dear Sir

I felt that I must write to you about your service and staff. You are very lucky in this day and age to have staff who care. I was in retail senior management for 30 years and I was happy to deal with your company. The person we dealt with was Lucy Turner. She never gave up until she booked our cruise. She is a credit to your company and could not do enough for us. No wonder Bolsove…
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By Mr Sneath on 31 October 2014
Heartfelt Thanks

Dear Mr Wilson
We have been cruising with Bolsover now for some considerable time both with Swan Hellenic and Azamara to name but a few.
I just wanted to write and express my heartfelt thanks to you and all the staff at Bolsover for providing us with such an excellent service.
Nothing is too small for your staff to undertake and their care, kindness and overall commitment is without equal.
In part…
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By Mr Sneath on 30 October 2014
Sorted any problems I have

Hi all
To all the staff at Bolsover I have dealt with they all have given me a great service they have all sorted any problems I have come across
a great team thank you
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By B Tattersall on 28 October 2014
quite an experience

Fred Olson cruise on braemar to Altwerp Amsterdam and Rueon. First Fred Olson cruise,

Initial impressions of ship not good, no food when we arrived on ship with soiled table cloths in Palm Court. Self service. Cabin was very clean but shabby and in need of a makeover. However by the end of the cruise we had warmed to the Fred Olson experience, very helpful staff, excellent food and good atm…
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By Helen on 27 October 2014
CELEBRITY REFLECTION

This is the first time I have used your company following a recommendation from a friend. I was lucky enough to have Adam Blake look after my booking. Out of all the travel agents both small and large well know companies I have every used I have to say Adam is the most professional and efficient travel agent I have come across. Just before we were due to travel he was still checking my booking…
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By DEE HOWELLS on 15 October 2014
Upcoming cruise

Thank you to you all, everyone I have spoken to has been very helpful and patient – as I am sure you get the same questions and queries from everyone going on a cruise. I can recommend your company, particularly if you , like me, are going on an intital cruise with the company. It is very reassuring to know that you will be well looked after. I will certainly book further cruises with you ,…
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By Charlotte Caldwell on 11 October 2014
Celebrity Equinox, Venice

Dear Mr Wilson

We originally met in recent years when I was Managing Director for both Swan Hellenic and Hebridean Island Cruises and I was familiar with the reputation of Bolsover as a cruise specialist.

Most recently we booked a Celebrity cruise through your organisation and received excellent service from your staff – the pre-cruise documentation and information was dealt with efficiently by …
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By Colin and Valerie Stone on 08 October 2014
Golden WeddingCruise February 2014

The service you provide is past being excellent. That is why we keep coming back to you 2 and sometimes 3 times per year.
The next cruise on Queen Mary 2 which sails on 8th October completely blew me away when we had notification from you that we had been upgraded to a PRINCESS SUITE WOW didn’t expect that. We will contact you on our return and let you know how we got on.

Our last cruise in F…
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By Marion on 04 October 2014
Another excellent cruise and service from Bolsover

We arrived home Sunday after The Baltic cruise on Adonia. This was our first cruise on a small ship and we were impressed from the start with Adonia. She may be small but this does not detract from the atmosphere whilst on board. We were extremely apprehensive after reading so many adverse reviews.

Would we sail on Adonia again? Bet your life we would she gores to places other ships are not a…
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By Mr & Mrs R Shaw on 03 October 2014
Best Yet

Having completed 10 cruises and about to embark on number 11 in October 2014 this will be our third booking with Bolsover Cruise Club.
From our initial enquiry through every stage of our bookings we were kept informed and assisted with up to date information.
The friendly and professional approach by the staff at Bolsover CC was very reassuring.
Having encountered a problem regarding one booking …
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By An Wilesdrew on 28 September 2014
A good standard of efficiency

After a good number of cruises that we have booked through BOLSOVER, the service and attention to detail has been ideal.

When dealing with them they are always efficient and make you feel confident that everything is under control.

Spending several thousand pounds needs the assurance of an efficient and honest business who is keen that you should

have what you were looking for.
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By Mr. & Mrs. Webster on 26 September 2014
Disappointment

Last week we contacted P and O as we needed 3 cabins on the Azura on the 1st of October 2014. We were told that they only had one cabin available. We then called yourselves and as you will know we have used you before. Service was great both Fiona and Grace very helpful. However on Saturday I booked 2 cabins (and at this point you only had 3 inside cabins available). To find today that the pr…
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By Sue Furniss on 24 September 2014
Excellent service

We have had excellent service from Bolsover cruise club.
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By Pat Taylor on 24 September 2014
Service

I think the service you give is excellent, and thank you for my 70th birthday card. Looking forward to our cruise with MSC and our cruise in February on Boudicca.
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By Veronica higgins on 21 September 2014
First class customer service

I have used Bolsover cruise club on many occasions and have to say the customer service and the knowledge of the staff is absolutely first class .Booked again today for February 2016 the consultant was Gemma she was absolute delight to deal with she even rang me two hours after booking to let me know that she was able to book me the cruise and cabin that I wanted at a discounted price that saved…
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By Paul Bell on 17 September 2014
fantastic

Bolsover cruise club staff are fantastic. Whomever answers a call the reception is polite and enquiries are always dealt with speedily and satisfactorily. it is a pity they only deal with cruises. As a holiday booking company I would use them every time.
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By Hartridge on 17 September 2014
Simply the Best

Congratulations Bolsover on your professional but friendly service. Although I love going on a cruise, I do have a problem with the old ‘mal de mer’ in the first day or so until my sea legs start working. I have found that having a cabin somewhere in the middle of the various ships we use helps me revive quicker. Your staff always make sure that , in appreciating my difficulties, they can recommen…
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By Dave Gilbert-Hill on 15 September 2014
A very satisfied customer

We have been welcomed every time we come to book our cruise with you!….your staff are always willing to go the extra mile, they have been a great help to us when choosing a cruise and desired ship. all I can say is well done! keep up the good work, we shall be back again and again thank you very much.
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By Mrs M Cartrwright on 14 September 2014
Review

What can i say excellent service would use again.
If the the cruise is as good we will be well pleased.
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By RICHARD CROMPTON on 12 September 2014
Cruise

The service we have received from Bolsover has been out standing we will be using them again and recommending them to all our friends.
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By Mr. & Mr. Lacey. on 08 September 2014
Testimonial

We’ve used Bolsover Cruise company for many years, and I can honestly say, they have looked after us very well.
I would recommend them to any future cruisers, they will make you very welcome.
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By Dorothy Greenhalgh on 07 September 2014
Truly a 5 star company

Is there a better cruise club not in our opinion my wife and I have booked with BOLSOVER for many years and have always found the staff and especially Jamie Bond to be most helpful , caring and pleasant with what ever booking or query that we have they will always ring back they have the time and do there utmost to get the cruise for us , a pleasure to do business and book our cruises with BOLSOV…
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By Harry & Joyce Holland on 24 August 2014
Wonderful......

Great company great staff great service……..
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By John robinson on 23 August 2014
Bolsolver Cruise Club Service

We have booked a number of cruises through Bolsover Cruise Club (would never use a different one!). On every occasion we have received courteous, pleasant and efficient service. We recommend Bolsover to all our friends for its superb service. Thank you.
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By Lesley Earnshaw on 22 August 2014
our first dealings with bolsova cruise club

its just a thank you for l all you did making our booking so easy. a special thank you to Gemma. Thank you again , for all she did . And we booking for next year with you.
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By mr+mrs morgan on 18 August 2014
Satisfaction

As always excellent service from Bolsover. Very attentive service from sales consultants. We have booked many of our cruises with Bolsover and hope to do so in future.
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By Mrs N Keeping on 17 August 2014
cruising

excellent all round service, that’s it 10 out of10
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By john wormull on 12 August 2014
Bolsover simply the best

Bolsover are so experienced in every detail you need to know,nothing is too much trouble a first class service,that I always recommend to all on our cruise and give them one of your cards. Kind regards Eric Carr
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By eric carr on 07 August 2014
bolsover cruise club

we have been on many cruises on various cruise lines. however this time i decided to use Bolsover. this company made my booking ever so simple. the only work i had to do was call and they did the rest. very professional, polite, with lots of patience. being a senior with hearing problems they had to be. we cannot thank them enough, we hope these few words give them comfort. needless to say we will…
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By d.congleton on 06 August 2014
FRIENDLY BOLSOVER

I have used Bolsover for several years and find that their staff are extremely efficient and friendly.
Will always use their services as they are very reliable.
Well done Bolsover!!
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By Christine Dudman on 29 July 2014
Bolsover Cruise Club Customer Service

This is the second time we have used BCC and we have been totally satisfied with the service and all the agents there. The phones are answered quickly and everyone is friendly and efficient. Even when we had a query on the way to boarding our cruise and their offices were closed, we got a call back as soon as they opened saying they had seen a missed call from us and asking if there was anything…
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By Judy Weisser on 27 July 2014
EXCELLENT SERVICE

FANTASTIC SERVICE WOULD RECOMMEND BOLSOVER CRUISE CLUB TO EVERYONE. KAYE AS HANDLE OUR LAST TWO CRUISES AND AS
BEEN THE MOST HELPFUL PERSON I HAVE EVER SPOKEN TO NOTHING AS BEEN TO MUCH TROUBLE VERY POLITE AND HELPFUL WE WILL ALWAYS USE BOLSOVER IN THE FUTURE.
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By DAVID RAWSON on 26 July 2014
Cruising the Baltic

My husband and I had an absolutely fabulous time on board the Queen Victoria – Cunard Line. From the minute we embarked until our disembarkation 14 days later we were made to feel special. We met some wonderful people and ate fantastically well throughout the cruise. I couldn’t fault a thing!
Our cruise was made even more special by the Bolsover Cruise Club offering us an upgrade a few days befo…
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By Anne Macacoy on 22 July 2014
First Class

This our first booking with Bolsover Cruise Club,our friends from Cardiff recommended you.
The selection of cruises was excellent, the service was first class.
Every query was answered and we had peace of mind regarding our booking,
All paperwork was sent with no delay so we were able to have a clear picture of everything quickly
Thanks again for having excellent staff, who dealt with any problem…
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By Joan + Malcolm Harry on 20 July 2014
No better cruise club

We have booked with bolsover cruise club for quite a number of years and would recommend them to any one wanting excellent service and friendly staff who are very informative on booking your cruise for you I will be using them for all my future cruises that’s for sure thanks bolsover
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By Mrs P Davies on 18 July 2014
'''''Aurora Cruise

Thank you Bolsover staff for your your handling of our booking. You have all been most efficient and helpful.

Sid & Sylvia Pizer
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By Mr. & Mrs.S. Pizer on 18 July 2014
Everytime

Always treated with courtesy,politeness and efficiency no matter how naive or inane the request.Would recommend highly.The only travel agent we now consider on our regular voyages abroad.
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By David Braithwaite on 18 July 2014
Pleasure

Pleasure is being able to book a cruise with people that have a sense of humour,are efficient and always phone you back when they say they will, this has always been the case . This is when the holiday starts . Would like to say a special thanks to Zoe who has been a Jem and all the other people we deal with.
R & L Shadbolt
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By Rosina & Leslie Shadbolt on 13 July 2014
Consistently excellent

We have used Bolsover for many years now and they are unfailingly brilliant. They find us what we want, we we want in a lovely manner. All staff are pleasant and cheerful and experts in their work. Well done Bolsover.
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By Carol Waine on 11 July 2014
Excellent service

I book most of our cruises with Bolsover because even though I can be very indecisive and rig them a few times before I book the staff are very helpful and always take time and trouble to give me the best advice!

Well done all the staff at Bolsover for putting up with me!

I would recommend Bolsover for all cruise company’s what they can’t tell you about cruising is not worth knowing.
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By Penny Buswell on 06 July 2014
Service received for our cruises

We would like to thank you for your assistance when we requested it. We are pretty independant and like to do our own things however, knowing that Bolsover Cruise Club is one call away is a gem. For instance, P&0 cruises wanted us to go on line to get our tickets but for whatever reasons, we could not – we just had to call Bolsover and this young very helpful lady put us at ease and told us that…
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By Nadine PAGEAUD on 04 July 2014
excellent service

Have used Bolsover for many years now. We get a dedicated cruise consultant who looks after us. They are very helpful and we will continue to use them for future cruises.
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By Carole Moran on 02 July 2014
Wonderful Service

Once again fantastic service from Bolsover especially HALEY AND JACKIE whom when ever you make a phone call never make any fuss and bother whether it is a minor or major enquiry.

Thank you!!
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By Juliet on 02 July 2014
Excellent customer service

My husband and I have booked several cruises with Bolsover and on every occasion we have received excellent customer service !!!
Nothing is too much trouble for the staff and they make you feel as though you are their only client and you have their undivided attention.
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By Ann McHugh on 28 June 2014
Exceptional Care from Bolsover Cruise Club.

We have been cruising for the past 20 plus years and have had what we thought exceptional service from several agents , however the exceptional service and attention we have received from Bolsover exceeds all expectations.
Thank you all for all the TLC in particularly Sophie who has been so reassuring and helpful in all aspects ,from the first phone call regarding enquiries etc to our…
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By Fay and David White on 28 June 2014
Equinox

We have just returned from a Mediterranean cruise aboard Celebrity Equinox. It was a fabulous cruise and the places were wonderful,as was the weather
We cruise twice a year,and always book with Bolsover. They are always so efficient and friendly when booking,and we’ve never had a problem with them all the years we have been with them.
Keep up the great standard !
Yours sincerely
Brenda Benardout …
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By Brenda Benardout on 22 June 2014
Wonderful Service

Dear Sirs

Having booked with Bolsover before I once again returned for my latest cruise.

I was dealt with by Jamie who went the extra mile and beyond to help me with a voucher problem issued by RCI. She politely, efficiently and cheerfully completed my booking after quite a few calls by her to RCI.

I am delighted with the wonderful service and helpfullness received on this occasion.

Please pass o…
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By Deborah Hinton on 16 June 2014
Good advice

I have found Bolsover cruise club very good to deal with. They give good unbiased advice and have been quick and efficient with any queries I have had. I will use them again.
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By frank altomare on 09 June 2014
Excellent Service

I have been booking P&O Cruises through Bolsover Cruise Club for very many years now following a recommendation of a friend. I am delighted with the service I Have received. Each consultant has been very professional, knowledgable, helpful and very friendly.Nothing has ever been too much trouble and they have always gone out of their way to oblige.I often book on board and then when I return home…
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By Patricia Williams on 09 June 2014
Satisfied Cruisers

We have booked with BOLSOVER for many years and have always had an excellent and personal service , it is always a pleasure dealing with JAMIE and she has always gone that extra mile to get us what we want ,her enthusiasm and experiance for BOLSOVER and the cruise industry make her a true embassador for your company.
I DO and always will recommend BOLSOVER to friends and family keep up the…
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By Harry Holland on 08 June 2014
A big thank you

Can’t fault the service. from Bolsover Cruise Club, will continue to use them all the time. Thanks to all concerned.
Dave and Mary
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By Mr. and Mrs. D. Rowe on 08 June 2014
Affordable cruising

We have always been very satisfied with the service provided by Bolsover. A great selection of cruises at sensible prices and very helpful staff.
Many thanks.
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By D. Harris on 06 June 2014
Love Cruising

My wife and I have been cruising for some 10 years and have always booked through Bolsover Cruise Club.We have visited their offices on one occasion and were treated like kings. We are both in our 80,s and are still in love with cruising. On several occasions when my computer was misbehaving, or was it me, your friendly staff have come to my rescue and saved the day. Just keep on doing the things …
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By john peck on 04 June 2014
Super service- again!

Yet again we have had wonderful service from Bolsover Cruise Club. The staff are always ready to help with a ‘smile’ in their voices, nothing seems to be too much trouble, we are always grateful for the wonderful service (and calling back when they say they will!!!).
Carry on the good work .

We will carry on recommending you to all we meet.
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By Me& Mrs K.A.Taylor on 04 June 2014
Cruises

The best holiday company ever would not book with any one else they look after their customers like we are the part of one big family better than all the rest
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By Margaret .parkinson on 30 May 2014
Ventura Cruise in the Adriatic

We have been very pleased with the way that we have been looked after by Bolsover Cruise Club on both the run up to this cruise and our previous ones.
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By David Johnson on 28 May 2014
Bolsover

My husband and I have been with Bolsover for many years,and have always had exceptional service with all the staff being so friendly and efficient at all times,and always do their very best to please.
We hope to continue to book our holidays with them for many years to come.
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By Brenda Benardout on 26 May 2014
Comments on holiday arrangements.

We have relied upon Bolsover over the past ten years to advise and arrange our cruising holidays and

your courteous and helpful attention has never varied. We find you totally reliable, efficient and

friendly and would not dream of using any other Agency. Here’s to the next time!!!
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By John H Holland on 25 May 2014
Cruise Satisfaction

We have used your company for many years and you have never failed to deliver a first class service. We can always rely upon your excellent co-operation when we have any problems and have recommended your company to friends and relations. Many thanks and looking forward to the next time……Linda Pownall
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By Mrs. Linda Pownall on 25 May 2014
Thank you

I would like to thank the Bolsover team for a great service and would like to thank Ruby for booking our cruises she has been a lovely person to talk to and understanding what you are looking for and to sorting things out. she is a asset to the company Regards D Woore
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By David woore on 24 May 2014
Happy Cruisers

We were advised back in 2010 to book our first cruise through Bolsover Cruise Club. The experience was so helpful,pleasant and exciting for us we wouldn’t want to go anywhere else. Four cruises on we still use Bolsover. All staff go out of their way to offer a very efficient service in very friendly manner. Full marks Bolsover.
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By Alan&Margaret Lee on 24 May 2014
great cruise club

We are due to go to Venice on Arcadia on the 30th May. We always use Bolsover as we feel we get the best deal
possible. Staff always very helpful and knowledgeable.
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By geraldine berrisford on 24 May 2014
The understanding cruise Club.

We have been with Bolsover for a few years now and found them excellent at organising and correspondence. We booked this year with P&O but due to unexpected Family commitments we had to cancel. I rang Bolsover telling them of our decision, and was prepared to lose 50% of our costs, but within hours they were able to reorganise a cruise to the same destinations and on the same ship 6 weeks later. …
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By George Davidson on 23 May 2014
The Best

We have booked with Bolsover cruise club for quiet a few years now and found them to be an excellent service lovely friendly staff and so helpfull and know we shall be booking with them in the future next time we book another cruise thank you bolsover
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By Mrs Davies on 23 May 2014
Service at Bolsover

We are very impressed with your efficient service, would certainly recommend Bolsover Cruise Club to our cruising buddies.
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By Jennifer Ryder on 23 May 2014
P&O Ventura fly cruise

Thank you for the excellent arrangements for our cruise. We had all the information we needed & every thing was carried out professionally . Hope to use again!
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By Mrs M Savage on 21 May 2014
Ventura 28thMay

Ease of booking with professional expert advice with very good communication throughout the booking process.
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By Roy lines on 21 May 2014
Excellent

We have booked with Bolsover for a number of years now & always received excellent customer service. My husband was unwell on our recent cruise on Arcadia & on our return felt that it would be wise to cancel a fly & stay cruise to Hawaii that we had booked on Princess Cruises. I contacted Bolsover & explained the circumstances & the cancellation was dealt with speedily by Vicky. …
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By Patricia Martin on 20 May 2014
Plain old 5* Agent

Just a very simple 5 Star travel agent. Time again.again & Again!
Leigh is our star but there are many others in the crew!
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By Anthony & Christina Ticehurst on 17 May 2014
Round Britain Cruise

Excellent service again We have always been very happy with the help you have given us and hope we can continue booking holidays through you.

Our queries are always dealt with promptly and kindly. Thank you.

Mary Browne
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By Arnold & Mary Browne on 16 May 2014
Satisfied Customer

We have used the services of Bolsover Cruise Club for a number of years; once again our experience when booking our latest cruise is one of simple, effective and efficient service, thank you.
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By T. Hope on 13 May 2014
Customer Service

I have given a five star rating to the overall service provided by Bolsover Cruise Club, and this is certainly well deserved.
My experience in my dealings with the team have always been very positive and all representatives are extremely helpful, friendly and most of all professional. I would always recommend your company without any hesitation whatsover, and thank you for the service provided to …
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By KEITH MITCHINSON on 12 May 2014
Action at reservation

I have always found the staff dealing with the enquiry or reservation to be swift and polite. Should they be busy there is always a return telephone call. Your follow up letters or E-mails are excellent!
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By Valerie Cann M.B.E. on 11 May 2014
Various cruises

Always and excellent and friendly service to ensure the perfect cruise
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By Vince Mc Donagh on 10 May 2014
GREAT Service

Looking forward to our cruise on may 13th to Italy Bolsover have been great as usual.Adel has been very good easy to get hold of .Excellent service.
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By Colin Williamson on 08 May 2014
Customer service

If you are looking for any type of cruise, I would highly recommend that you ring these guys first
We have always had great service
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By Allan Cuttell on 05 May 2014
Great efficient service

This is the fourth time we have used Bolsover to book a cruise holiday.
We have found them extremely friendly and efficient every time.
They are great at contacting you with any queries and process your booking very efficiently –
We would highly recommend using their service – it is always our first point of call for value and efficiency!
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By Di Coldrake on 29 April 2014
Cruise organisation

The service, organisation, value for money and follow up from Bolsover is exemplary
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By P Crowcroft on 28 April 2014
Testimonial

I have booked many cruises through Bolsover Club and each they looked after every detail efficiently on each occasion . Staff are all polite and helpful and dealt with any problems i had that came up. But I am surprised that they didn’t notify me of a change of the terminal change for departure and also another on return. Having said that in the 12years I have been booking with Bolsover it’s a …
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By John Miles on 26 April 2014
Bolsover - No.1

I would like to say that the service we receive from Bolsover just gets better and better. From the moment the phone is answered, the attitude of all the staff is cheerful, helpful and knowledgeable. As an independent family run company, you are not happy to sit back and let others race ahead, but always improving.

We have dealt, long term, with Grace Oxley who is a great assett to the company. …
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By Brenda Storey on 22 April 2014
A Life On the Ocean Wave!

My husband and I are about to embark on our 7th cruise with P&O and all 7 have been booked through Bolsover Cruises.
If this one is as successful as the previous ones we shall have a ‘whale of a time’.

Throughout the booking process, down to the Bon Voyage and Welcome Home messages we receive, the whole procedure is faultless.

Bolsover staff are experts in their field and, to top that they are th…
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By Margaret Taylor on 21 April 2014
Best cruise club

I have always booked my cruises with Bolsover Cruise Club, I find them to be very professional. The staff are very friendly and helpful any problem they sort out as soon as they can. Would not book with anyone else we recommend them to so many people when we are on a cruise.
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By jacqueline smith on 19 April 2014
Excellent service

We have just booked 2 cruises with Melissa to add to the several previous ones booked with her and once again she has managed to get us our requested cabins. She is always very friendly and efficient and phones when she says she will, unlike some other companies who do not return calls. Thank you Melissa
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By David Jenkins on 18 April 2014
7day cruise

TOP OF THE CLASS 5 STAR

Stacey Talbot first class

regards
A Baker
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By A Baker on 13 April 2014
Booking a cruise

Always use Bolsover Cruise Club for booking cruises. Their helpfulness, advice and reliability cannot be faulted. Bolsover Cruise Club is No. 1 to book cruises with and cannot be overtaken. Enjoy cruising.
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By Lorraine. Thomas on 10 April 2014
Magnificent Service

We have just returned from our first fly cruise of which we enjoyed very much. The service and information given before hand from Jackie at Bolsover was invaluable. Even when ringing up Bolsover with what must seem a minor enquiry Jackie executed the solution with total professionalism. To everyone Thank You for helping make our cruise the best. Cheers here’s to the next cruise.
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By j shaw on 09 April 2014
Excellent Service

We are people who in general don’t use Travel Agents and prefer to use the Internet to find, review and book holidays to ensure we get what we want so that we are fully aware of any pro’s and con’s about a place, resort, hotel etc. However after discovering cruising and especially Bolsover Travel I am extremely happy with their service.
They are very knowledgeable about almost all cruise lines and…
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By Barry Kendall on 06 April 2014
Thank you very much

My wife Margaret and I have today returned from our cruise on Island Princess through Panama Canal. It was an excellent cruise on a super ship. Thank you very much. We look forward to using you in the future especially as we are now ƒ??Eliteƒ? members of the Captains Table.

Regards

Derek and Margaret Burgess
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By Mr Burgess on 03 April 2014
Praise for Bolsover Cruise Club

Excellent service from Bolsover Cruise Club – no complaints at all.
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By Maureen Davies on 29 March 2014
"Golden" Service

Golden Princess – 31 January

Dear Sir/Madam
A little while ago we returned from this wonderful cruise, which we had booked through Bolsover Cruise Club.
At all times when I phoned Bolsover both the Reservations and Administration Departments, I was advised by extremely helpful and friendly staff.
We do not have email and in order to book on line and make our excursion bookings on line, I turned by…
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By Mrs A Glanville on 07 March 2014
Love Bolsover

We have been booking with Bolsover for 12 years a total of 30 cruises and have had our Jackie Fish deal with them all,so very pleased with her help…..
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By Mrs Elaine Freeman on 06 March 2014
Thanks to Bolsover Team

May I take this opportunity to thank all the staff at Bolsover Cruise Club for all their help and advice in relation to my upcoming cruise.
Every time I contacted the staff I was treated as a valued individual and nothing was too much trouble even when some of my queries might have seemed quite puerile.
Thanks again to everyone.
Will be back and no doubt will visit HQ in the near future.
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By Bob Coxhead on 06 March 2014
Tribute

Top class service I can’t honestly fault you thank you.
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By Fraser turner on 01 March 2014
holiday booking 7D5XGG

Thank you so much for managing my holiday booking so efficiently and in a nice personal way. This is the first time I have done it myself because I lost my dear husband last July, so I needed your assurances.
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By Barbara Parker on 25 February 2014
Complete Satisfaction

My wife and I have cruised with you for 12 Fabulous years.We cannot fault your customer service and efficient administration.Our one to one Sales Consultant over this period has been Lisa Kennedy,whose knowledge and advice has been invaluable.Wecannot thank her enough.
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By Andrew mcmillan on 22 February 2014
jess at Bolsover

We booked our cruise through Jess she verypleasant and helpful with us. advising us on certain matter of interest to us Whenever we rang her and asked her a query about things she had the answers right at her finger tips, but then all you reservations staff are all first class and we recommend you to lots of people who are interested in sailing

Such a good travel business. and we hope to to be …
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By marian peterson on 21 February 2014
Caribbean Cruise aboard the Celebrity Eclipse

To the Bolsover Cruise Club Team – thank you all very much for all your efficiency in helping us prepare for our coming cruise. We look forward to contacting you again for future cruises.
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By Mr & Mrs Benjamin on 16 February 2014
booking through Bolsover Travel

We have booked five cruises to date through Bolsover Travel and their attention to detail and knowledge is second to none.

Well Done
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By Molly Gilman on 14 February 2014
Booking to go on Boudicca.

Thank you for an efficient and pleasant booking experience.
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By Mrs.M.R.Williams on 14 February 2014
No Problem Booking

I was recommended by friends several years ago to try Bolsover. During this period I have booked numerous cruises without any problems. One thing that initially surprised me was, if I was unable the have my call answered at the time of calling, Balsover would record that I had tried to contact them and contact me at a more conveniant time when an Agent was free. I do not have a favourite Agent as …
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By Harry Myles on 09 February 2014
Happy days

A first class service well done
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By Roy Askham on 09 February 2014
Bolsover Cruise Club - Customer Service

The customer service is excellent at Bolsover Cruise Club. Staff have been very professional, helpful and efficient in booking our cruise on the Azura cruise ship to the Caribbean for two weeks in February 2014. We would definitely recommend Bolsover Cruise Club for advice on helping to choose and book a cruise.

Judith and Eric
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By Judith and Eric Nortcliffe on 02 February 2014
Bolsover service

We always use Bolsover for the staff who are always friendly, helpful, and efficient, and you feel you are talking to someone you know.
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By Mr W Corby on 31 January 2014
Great Service

I recently booked a last minute deal on P&O cruise and understood all too well that the terms and conditions meant that they could allot us any cabin on the ship. Unfortunately P&O gave us a cabin right at the front end – virtually the very place I would find most difficult due to the fact I get seasick. Frequent cruisers will know that the worst place to be on a ship if you are prone to seasi…
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By Rosemary Fisher on 31 January 2014
Bolsover veteran

When I started cruising I booked through another agent, where one girl was tremendous but others were hopeless in returning calls and acting swiftly when needed to bag bargains. I started with Princess, have used Holland America, Cunard, Royal Caribbean and Fred Olsen together with Cruise and Maritime who Bolsover do not book for.

But our preferred line if the itinerary is exciting and the price …
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By Bob Radford on 24 January 2014
Many thanks!!

Just returned from an excellent cruise to South America with Princess Cruises. Many thanks for the very efficient and professional way the booking process was administered by Bolsover Cruise Club. Information forwarded by e-mail up to the departure date was first-class.
Special thanks to Natasha for doing this for us and for arranging a pre-cruise stay in Rio. The Astoria Palace Hotel overlooking …
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By Richard Butterfield on 23 January 2014
Thank you

Mr Wilson

Many thanks for your help. We can assure you that we will not hesitate to continue to book any further cruises through your cruise club. We will also not hesitate to recommend you to other people as we have done in the past. Your team are a credit to you, they are so
understanding and helpful. Once again thank you. Kind Regards.
Yours sincerely. Mr P & Mrs.L Adams
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By Mr P & Mrs.L Adams on 20 January 2014
QM2 Christmas 2013 agents Zoe and Melissa

Thank you for the great service from Zoe and Melissa in securing us the type of airline seats we requested. We didn’t get to use the ones with BA that Melissa had reserved because the Polar Vortex (!) on disembarkation in New York resulted in cancellation of our BA flight.
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By Alberta Swan on 11 January 2014
IntotheBlue

Dear Mr Wilson

Last night my husband and I had finished reading your latest magazine and we were both very excited with the contents. We found it very informative and challenging for future Cruises. It gave us lots of ideas and the one that caught our eye most was a “42-night Holland America Line Arabia, India & Mediterranean Explorer”. This sounded very exciting to us but were sorry that it was f…
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By Carol Wooten on 10 January 2014
customer service given by Dawn Nuttall

Dear Bolsover

I would like to record my satisfaction with the customer service given by Dawn Nuttall on 8/9 January 2014.

While we were on Fred. Olsen’s ship Balmoral in December, via the Future Cruise Sales desk, I changed the cabin for our cruise in February 2015. On receiving your invoice I was surprised to learn that the bed configuration in the new cabin was not as per the original cabin, as …
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By Carol Wooten on 10 January 2014
QV dec - Jan 2013-4

WE enjoyed our journey on QV from Southampton to the canaries and back despite some bad weather in the bay of biscay. One aspect we feel cunard should review is the provision of handrails in the theatre. As a rather wobbly 80+ year old I found considerable difficulty getting into and out of the arena.
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By mr b w midgley on 09 January 2014
1st Time Cruisers

Superb service from Bolsover (Lisa Kennedy) many thanks for informing us of cancellation on Odonia 28 day caribbean cruise, will certainly use Bolsover Cruise Club again.
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By Jan Ayre on 09 January 2014
Lisa - A real asset to your company

GOOD AFTERNOON HELEN,
HAVE JUST BOOKED A CRUISE WITH YOU COMPANY. YES, EVEN JOURNALISTS HAVE TO GO ON HOLIDAY AND LIKE MOST CRUISE JOURNALISTS SELECT A CRUISE AS THE HOLIDAY. IT WAS DEALT WITH BY LISA WHO WAS EXCELLENT. PLEASE PASS MY GENUINE THANKS TO HER, SHE IS A REAL ASSET TO YOUR COMPANY.
KIND REGARDS,.
ALAN
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By Alan on 17 December 2013
Professional Help

Claire, Angela and Team

Many thanks indeed for all your very professional help in organising my mini-cruise with P&O to Guernsey and Bruges … I was a true “rookie” and now I’m hooked!!! … so will be back to BCC for my next trip.

Sue
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By Mrs Wilson on 22 November 2013
Ventura fab Caribbean cruise

Thank you for booking our cruise, everything went like clockwork from the coach from Manchester to Southampton, great time on board Ventura and good flight home from Barbados
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By Denise hibberd on 14 November 2013
magic

We booked a last minute cruise and it was brilliant.we booked a obscure view and we were upgraded to c deck on the oriana ,it is a lovely ship and we had a lovely time.Big thank you to Bolsover cruise club for finding us a good holiday.x
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By janice brunt on 09 November 2013
The service this time was as excellent as ever

Dear Sirs

We would like to put on record how helpful Dawn Nuttall has been in booking our cruise with P&O. She managed to get the Christmas Hamper offer after we had booked and then this morning we learned that we had been given an upgrade to a cabin in a really good position on the ship.

We could have booked this cruise directly with P&O but chose to book via Bolsover because you have been so go…
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By Madeleine and Keith Watkins on 07 November 2013
Dawn is a true ambassador for Bolsover Cruise Club

Dear Mr Wilson

I have today finally managed to book a cruise with your company via your consultant Dawn.

I would like to place on record just how helpful Dawn has been in dealing with our booking today, particularly as it wasn’t completely straightforward and the fact that your offices closed at 5.00 pm. and at that time we hadn’t completed all the details required.

Dawn is a true ambassador for B…
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By Olive I Barnett on 21 October 2013
THANKS TO GRACE OXLEY

Iƒ??d like to express my sincere thanks to GRACE OXLEY for the service received. My wife and I are more than fully satisfied with the deals she has found out for us and the trouble she has taken to answer our queries about dates and prices immediately by phone and by e-mail. Please extend our thanks to her in person.
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By Mr & Mrs Bamberger on 30 September 2013
Celebrity Reflection.

Recently returned from a 10 night cruise package flying from Leeds/Bradford airport to Rome and joining the ship at port; the ports of call were Messina,Athens,Pireous,Rhodes,Santorini,Myconos, and Naples. What a fantastic holiday on an amazing ship,we enjoyed every minute, and everything went smoothly as arranged.The ” Celebrity Reflection ” deserves the 5 star rating as the stateroom,the food …
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By Les Chatterton on 16 September 2013
Welcoming and Professional

Dear Sir
We feel we should write to you to thank all at Bolsover Cruise Club for the excellent service they have given us over the years.
We prefer to deal with people face to face and we are lucky enough to be able to do this with you and feel very welcome on each visit.
Our introduction some six years was with Fran Groom and via many advisors our latest meeting was with Lisa Kennedy. All have be…
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By mr & mrs longden on 06 September 2013
Highest Standard

Dear Rebecca

Just a line to express our sincere thanks for your most helpful travel arrangements ensuring us a most enjoyable cruise holiday.

The civility/well mannered staff right across the ship, excellent food, music etc were of the highest standard.

We look forward expectantly to enjoying a further booking with you and your excellent staff in the very near future.
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By Mr Wetherup on 05 September 2013
WONDERFUL SERVICE

Dear Stephanie,
We had a wonderful time, the weather being better than we had anticipated, and as usual the care taken by your Bolsover staff, especially Leigh, was second to none, and also as usual, the P.and O. crew of all departments could not have been more helpful, especially as Viv is disabled, they could not do enough for us, and certainly added to our enjoyment of cruising, our favoured fo…
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By Mr Longmate on 20 August 2013
twice on oceana in one year

I am just back from my second cruise on Oceana, 24 cruises with P&O and never before on this ship, first time in April (see my letter in “our World”), both times I had an exellent holiday, cabin steward, first class,food the very best, weather wonderful, Italian Captain, a man of good hummour, the entertainment was awful, the Heasliners, my table called them ” binliners because they were rubbish c…
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By peter hullyer on 16 August 2013
employee of the month

I would just like to inform you that Kay has done a fantastic job in helping me with my cruise booking and if you operate any reward/employee of the month scheme I would appreciate it if this email could count towards it.

Her service was fantastic and she went beyond requirements to ensure that our cruise was organised efficiently and exactly to what we wanted.

It is safe to say that Kay provided …
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By Marco Sassoli on 13 August 2013
Well done Bolsover - you've excelled yourselves

My husband and I returned from our latest cruise last week and I felt that I must write and thank you all for your part in what was another fantastic holiday.

From our initial enquiries made with Stacey, who has helped us in the past, to our “Welcome Home” email, you have again excelled yourselves. Stacey is a true professional who guided me through the whole process of booking with a friendly, h…
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By Mrs Taylor on 02 August 2013
Top Company

I have used Bolsover Cruises a number of times and have always found them to be efficient and pleasant. The last cruise I went on was Azura A317N to the Med in July 2013. I found out a few days before that when I had booked the complimentary cruise parking with CPS online some nine months earlier, the booking had not actually gone through. I initially contacted CPS and was told I would have to pay…
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By Martin Wheatley on 02 August 2013
Pleased with Bolsover`s service

Good morning,

I’ve just finished speaking to Donna, having received an email from P and O outlining various discounts which I am entitled to receive, and would like to tell you that her service was absolutely exemplary. She went through P and O’s pricing process very carefully and very patiently at the end of which explanation, I understood that all was well with my booking.

I have never…
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By MRS MANNING on 25 July 2013
Golden Anniversary Celebration Holiday

My apologies for not writing sooner to say how much my husband and I enjoyed our cruise on Aurora to the Scenic Fjords in June. We had never been on a cruise before and were a bit apprehensive but from the moment we spoke to your staff we were put at ease. I must mention in particular, your lady Danielle, who helped so much and advised us on what to do and when. We had a wonderful holiday and as i…
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By Mr & Mrs Broome on 23 July 2013
Smitten!

Just a short line to say a BIG thank you for all you did for us in booking the cruise on Artemis up to St Petersburg. We enjoyed this immensely. This was our first cruise but we are smitten and will be coming to see you soon to book another one. Thanks again for your help.
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By Mr & Mrs Gilbert on 23 July 2013
Genuinely Interested

We felt we must write to you to thank everyone at Bolsover Cruise Club for their efforts in making our first cruising experience so enjoyable. Our special thanks go to Julia for her knowledge and patience in ensuring we got the holiday we hoped for. As first time cruisers we were naturally unsure as to what to expect but she really put our minds at rest. On our return we were so grateful for her h…
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By Mr & Mrs Clark on 23 July 2013
Most Grateful

WOULD LIKE TO SAY THAT, HAVING RETURNED FROM OUR CRUISE LAST WEEK, WE ARE MOST GRATEFUL TO YOU FOR ALL THAT YOU AND YOUR COLLEAGUES DID LEADING UP TO IT. WE ALL ENJOYED IT SO MUCH, ALTHOUGH IT WAS OBVIOUSLY SAD NOT TO HAVE MY MUM WITH US. WE THOUGHT THE SHIP, THE FOOD, THE CREW, THE ENTERTAINMENT AND EVERYTHING ABOUT THE HOLIDAY WAS ABSOLUTELY WONDERFUL. ALL CREDIT TO FRED OLSEN. EVERYTHING RAN EX…
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By Mrs Aldrich on 23 July 2013
Wouldn't consider booking anywhere else

Dear Sirs I should like to thank Lauren for all her patient endeavours on my behalf. Her help, sympathy and efficiency were outstanding in sorting out my predicament. All I can say is that you have been our cruise agent for many now and there is nowhere/no-one else i could think of booking with.
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By Mrs Arnott on 23 July 2013
Expectactions Fulfilled

Dear Wendy Thanks to all your efforts on our behalf, we have enjoyed a wonderful family holiday, our expectations fulfilled. The grandchildren in particular never having cruised before were thrilled, so much to so, so much to see, but all have been ruined for future cruise holidays having a balcony cabin coupled with fantastically hot weather! A slight hiccup at the start when 2 tables of 6 were a…
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By Mr & Mrs Woodhouse on 23 July 2013
Considerable Efforts

Dear Mr Wilson I would like to express my sincere appreciation and thanks to your company for the considerable efforts made on our behalf by Jacqueline Fish over the past few days. Jacqueline has resolved a problem for us in a most efficient and courteous manner which is really appreciated.
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By R.A. Freeman on 23 July 2013
OCEANA MINI CRUISE

Just to say thank you very much to Zoe and everyone who dealt with my booking on the Oceana mini-cruise recently.

I had the time of my life, it was absolutely wonderful and I particularly liked the fact that you could be as formal or informal as you wished. The whole P & O checking-in experience was really efficient and I was so lucky to get an upgrade to a balcony cabin. Like the rest of Oceana…
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By mrs burgess on 18 July 2013
Recommending Bolsover Cruise Club

Dear Donna

Having just returned from the cruise arranged by your good self, to the Norwegian Fjords, I felt I must write to thank you most sincerely for a really enjoyable time.

The arrangements made for our whole party were really first class. To have all our cabins close by was really appreciated. We have been on several cruise ships owned by P&O and we felt the food served on this ship was by…
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By Mr Armes on 08 July 2013
Extremely Helpful and Obliging

I write to express my appreciation of the way I have been treated by Tracy Riley. She has been extremely helpful and obliging on every occasion that she has dealt with my many queries and questions and nothing has been too much trouble for her.

I am sure she deals with everyone in the same manner but I just felt I wished to bring this to your attention.

I would add that over the years of dealing …
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By Mrs I Lovett on 21 June 2013
Thank you

Last week I rang your sales team line to get some prices on a number of cruises in the summer holidays. we had just had to cancel our Oceana cruise at the last minute and wanted a cruise to replace it. When I rang, Leigh answered the phone and I have never had anyone as helpful – she was fantastic. She gave me every price I asked for, told me cruises that were full for children and even sorted …
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By Mrs Warne on 06 June 2013
Wonderful Adonia

Dear Sir
I had to write about our wonderful cruise on Adonia 17th April.

I had a slight hiccup on embarkation due to having a nail file in my overnight case it showed as a sharp knife. Never happened before but I know they are only looking after the safety of the passengers.
We boarded no problem. We sailed down the Channel and it was very rough. I kept thinking we are not even in the notorious Ba…
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By Mr & Mrs Watkinson on 01 May 2013
Excellent service

Dear Mrs Rogers
Thank you so much for dealing with our problem with P&O.
As always your impeccable service came to the fore and is much appreciated.
Rest assured our next cruise will most certainly be booked through you as we have always received excellent service. Thank you again.
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By Mr & Mrs Farmer on 01 May 2013
Hurtigruten exceeding expectations

Dear Pam,
I promised that I would give you a review of our Hurtigruten Classic Voyage but first of all can I thank you and Bolsover Cruise Club for exceeding expectation again!
Hurtigruten also exceeded expectation! We were looked after very well, the ship (MS Trollfjord) was of higher standard than expected, it was very clean and comfortable with plenty of space in public areas for everyone to s…
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By Mrs Backhouse on 01 April 2013
Supporting BCC Customers

I don’t believe you know how good a company is till something goes wrong
Any company can simply book a holiday in fact I can and do book them direct
The measure is how they manage when a holiday goes wrong
Well my cruise did go wrong horribly wrong
And I must say you stepped up to the mark
The support I received in getting a solution was first class
I would like to single out Wendy Flegg who has b…
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By Mr & Mrs Parkin on 01 April 2013
Cancellation assistance

Dear Vikki
Thank you for replying so promptly to our email. Your service and kindness at Bolsover is first class. We have booked another cruise with Azamara next year and I hope that my husband will be a’new man’ after his operation and able to cruise for many more years booking with Bolsover of course.

Once again thank you for looking after our booking so well
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By Mrs Anderson on 01 April 2013
Mini cruise thanks

Hello,

Just a few lines to express our very sincere appreciation for a wonderful mini cruise that we experienced recently. 3 nights, Southampton, Zeebrugge, Guernsey, Monday 22nd April to Thursday 25th April, 2013 on the P and O ship Azura.

What a fabulous time we had, seasoned Bolsover travellers Steve and Marcia and ‘first timers’, my wife Elizabeth and me.

From the moment we stepped on board …
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By Mr Mizen on 01 April 2013
Sincere gratitude

Dear Sir

I wish to inform you of our complete satisfaction with your staff concerned.

Your receptionists made us feel welcome and ensured we were comfortable whilst waiting for a member of your staff to make our reservation.

Fiona Wheatley was excellent in explaining all the various details re our initial reservation. This was followed up later when we returned to make our final payment and reque…
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By Mr & Mrs Ashton on 01 March 2013
Praise for BCC

Dear Mr Wilson,
Thank you for showing interest and for taking the time to respond to me. It has prompted me to do something I have long contemplated, that is to praise the your company.

On every occasion I have contacted anyone at Bolsover I have had superb service and attentive people looking after me. I am sure that you recognise that your type of company are very few and far between these days…
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By Mr Warr on 01 March 2013
Thank you

Dear Helen

I am writing to say how helpful one of your assistants, Dawn, was in arranging the wonderful cruise we have just had on the Oceana.

We had been on the standby list and she kindly held an offer over for 24 hours to enable me to get in touch with my partner who was not available at the time due to a hospital appointment, thus enabling us to accept the offer.

She certainly by her helpful a…
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By Ms Newman on 01 February 2013
Thank you

Dear Mr Wilson

I would just like to say how cheerful and helpful the staff have been over booking my holiday with a friend who has never been on a cruise, nothing was too much trouble, keep up the good work.
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By Mrs Wilson on 01 January 2013
Well Done!

Dear Sir

I would like you to be aware of two members of your staff who went
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By Mr & Mrs Troop on 01 January 2013
Thank you

Dear Mr Wilson

I would like to bring to your attention an excellent example of customer care/relations by one of your employees, Danielle Randle.

The circumstances are the just recently I had to consider the implications of having to cancel two cruises. I could have looked up the relevant booking conditions but at a traumatic time I just wanted to speak to someone and for them to give me the info…
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By Mr & Mrs Waud on 01 November 2012
Thank you

Dear Emma

I have pleasure in returning the pre cruise information that you requested.

I would like to take this opportunity to compliment and thank Bolsover
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By Mr & Mrs Byrne on 01 October 2012
Braemer - Postcard from Helsinki

Just a few lines to thank you and all concerned for making this cruise special for us and so enjoyable. Everyone, crew, cabin steward, have been marvellous and so helpful. So many highlights but to name just one – Swan Lake in St Petersburg. Fantastic. just great seeing new places. The trips were excellent, food out of this world, entertainment excellent and the weather was kind apart from 2n…
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By Mr Hawker on 01 September 2012
Thank you

Dear Bolsover

Please find enclosed forms now completed. Can I please also say thank you to all the girls I have had the pleasure to talk to. They have all been cheerful, very helpful and speedy with any return calls. My first time with Bolsover – certainly not my last.
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By Mrs Holmes on 01 September 2012
Thank you

Many thanks to all at Bolsover Cruise Club for another lovely cruise! Thank you for all your sterling efforts again on our behalf.
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By Ms Beres on 01 September 2012
Thank you

To Whom It May Concern

I would just like to write a letter of sincere thanks. We were both delighted with the cruise and very happy with your recommendation of Azamara Cruises and we look forward to travelling again with them next year.

You have been booking our cruises for us for many years now and it never ceases to amaze me the service you give, always a cheerful and informative voice on the o…
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By Mrs Walton on 01 September 2012
Thank you

Dear Sir

I am writing to thank Bolsover and Samantha Webster for the excellent service we have received in the past few years.

Samantha is always very attentive, very much on the ball and always willing to go the extra mile. Nothing is every too much trouble for her. Excellent!

Please accept our thanks.
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By Mrs MacGregor on 01 September 2012
Thank you

Dear Mr Wilson

I am writing to say how pleased I was with the service given to me regarding my up and coming cruise with P&O.

Becky has made the process of visas both for me and my daughter (ie Nicola
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By Mrs Reeves on 01 September 2012
Thank you

Dear Mr Wilson

Could I thank you and all your staff for the way they deal with all my requests and particularly my recent complaint with P&O. No matter whom I speak to they are all polite, knowledgeable and efficient, particular thanks to Claire. I have now booked a P&O Cruise for 2013 and I am looking forward to my cruise on Oceana in 4 weeks time.
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By Mrs Williams on 01 August 2012
Thank you

Dear Sir

We would like to express our appreciation for the help given by one of your staff, Jackie, with our booking on Adonia – December to the Canaries.

She was most helpful and efficient with a couple of queries that we had. Our landline has gone down and she managed to get through to us on our mobile.

We would be grateful if you would pass on our thanks to her.
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By Mr Dziedzicki on 01 August 2012
175th Anniversary Cruise

Dear Abbie

I think I made my original booking with Abbie in April 2011, for the 175th anniversary cruise with P&O. It’s been a long time coming and now it’s over.

Thank you all, from myself and my travelling companion. Everything went like clockwork, including the Sailaway in Southampton (I saw your banner being towed by a light aircraft). Pity the Red Aoorws were unable to fly past but the wea…
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By Mrs Sabin on 01 July 2012
Thank you

Hi Customer Service

I wanted to take the time to write to you to commend Jamie for the excellent service that she has given us during our recent booking with Cunard.

We have been clients of Bolsover for a number of years now, and have come to expect nothing less than the highest standards from your staff (and they have never disappointed us), however every now and then somebody comes along who rai…
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By Mr McNeill on 01 July 2012
Thank you

I would like to thank everyone at Bolsover Cruise Club for their help and kindness in arranging my Baltic Cruise. Have just returned and had a wonderful time.
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By Mrs Guppy on 01 July 2012
Thank you

My wife and I have just returned from the above cruise and are writing, at the first opportunity, to congratulate your staff, particularly Emily and Louise who dealt with the
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By Mr Sugden on 01 June 2012
High Praise Indeed!

Dear Mr Wilson

Thank you so much for the letter we received from you yesterday, together with the letter from Princess Cruises informing us that they will allow us
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By Mr & Mrs Whitham on 01 June 2012
Thank you

Dear Mr Wilson

I have just booked a holiday for a cruise on the Azura for my daughter and myself and would like to place on record my sincere appreciation for the very excellent service I received from your Ms Zoe Wordsworth.

Zoe was extremely helpful, courteous and went to great lengths to find just the right cruise for us.

I have dealt with Bolsover for a number of years and have been very satis…
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By Mr Smethurst on 01 May 2012
Thank you

Some time ago I wrote to you to express thanks for the service from Andy Chance who always went the extra mile with our bookings, mainly but not exclusively with P&O. While delighted with his promotion, we were sorry to lose him!

I am very happy now to be able to say the same about Rose Long. We attempted to make two bookings with P&O whilst on the last leg of Arcadia
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By Mr Radford on 01 May 2012
Thank you

Dear Mr Wilson

MSC Cruise Ltd – 17 February 2012

Thank you so much for such a speedy reply to my letter. Thank you also for forwarding my letter to MSC Cruises regarding what happened at Marco Polo airport in Venice.

This is the first time I have booked a cruise with you and I have to say it was a delightful experience. The cabin upgrade was a lovely surprise and it was wonderful, such a large c…
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By Mrs Stanley on 01 March 2012
Thank You

Dear Sir/Madam

I have just booked a cruise with yourselves as I have done three time before and have been using your since 2000 and would just like to show you my appreciation for your wonderful service from everyone, this time being Amber. I have recommended you to my two friends who are very interested in a cruise. Thank you again.
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By Mrs Shillingford on 01 February 2012
Thank You

Dear Jay

My wife and I had a wonderful trip on the Grand Princess to the Caribbean in February. We met up with our friend who we had met on a previous cruise and she joined us this time once again and we spend some enjoyable days and evenings together.

Aruba was our favourite island, beautiful beach. A tip is to take the bus just outside the pier to Palm Beach and then walk through one of the ho…
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By Mr Base on 01 February 2012
Thanks

I am writing to express my thanks to the people in your organisation who I have dealt with to arrange a cruise to Hawaii. We go on 30 March.

My particular thanks go to Kay Lancashire, whose customer service skills are absolutely fantastic.

As a director of training and development for the best part of 20 years, and run numerous workshops on customer care, it is encouraging to see that it does wor…
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By Mr Dear on 01 February 2012
Thank you

Just a short note to say thank you all. Our travel documents arrived yesterday – earlier than we expected which is good.

In May – June we will be visiting our friends that live in your area and will probably pop in to your office to say thank you in person (after all these years)
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By Mrs Gardiner-Taylor on 01 February 2012
Azura Caribbean

Dear Lauren

We’re writing to tell you what a great cruise we had on Azura in the Caribbean over Christmas and the New Year. We thoroughly enjoyed ourselves and returned with lots of lovely memories.

We would like to thank you and the administrative staff at Bolsover for booking the cruise for us and making all the necessary arrangements. The organisation by P&O from East Midlands to Barbados was…
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By Mr & Mrs Wood on 01 January 2012
Hamper Thanks

Dear Sir

I am writing to thank you for arranging our holiday in October/November on the Oceana and also for the splendid Christmas hamper that arrived safely a few days ago.

All the arrangements went well and we had a very comfortable cabin as well as excellent food.

Thank you again for ensuring that had a successful holiday.
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By Mrs Coles on 01 December 2011
Thank you

Hi

We were booked on the above cruise. Just wanted to say a huge thank you to your staff who dealt with this nightmare of a situation for them, in the most professional manner. I should add that I was dismayed with Pa and O’s attitude when I called them, they were totally dismissive.

In particular my thanks must go to Leigh who ‘phoned me re. the cancellation. She could not have been more polite o…
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By Mrs Coles on 01 December 2011
Congratulations!

My wife Betty and I were delighted to read about your awards at the recent ceremony in Southampton., We have been booking with you for over 20 years and have always received excellent advice on the various options open to us. The service has always been great. Please also pass on our congratulations to Derek on his individual award – he looks good for 76! Best wishes to all for a Merry Christm…
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By Mrs Coles on 01 December 2011
Well Done!

Congratulations Michael to you and all the BCC team on your silver anniversary. I always knew you were the best – now for Gold!
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By Mrs Spence on 01 December 2011
Highly professional and friendly service

Dear Mr Wilson

My wife and I wish to thank you for the Christmas Hamper and we are impressed by the quality of its contents.

Whilst writing we would like to take this opportunity of congratulating you on the quality of your staff who, without exception, have always provided over the years a highly professional and friendly service.

We have not hesitated to recommend your company to our friends, on…
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By Mr Parkes on 01 December 2011
Hamper thanks

Dear Michael

Just a few lines to thank you for the very nice hamper, it will be appreciated this Christmas.

The last time I spoke to you (many moons ago) when you and Derek used to take our bookings, you have come a long way since.

My partner and I have been very happy with the way your girls respect the customer and are very helpful especially Trish and Jess who are top notch.

So, once again, t…
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By Mr Pearson on 01 December 2011
Professional and quick

Dear Sirs

I just wanted to write and say how impressed I am with the exemplary service that I have had from Leigh with regards to my booking.

I have just converted to using your company having used Cumbria Cruise Club for many years and have never received such good service before.

I have really messed Leigh around with regards to this booking having changed the flights and wanting endless informa…
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By Mr Pindus on 01 November 2011
Kind and courteous staff

Dear Sirs

Having booked many cruise holidays with you over the past years and always had good service, this year we were due to travel on Fred Olsen Balmoral in October but unfortunately we had to cancel because of the sudden death of my wife’s brother.

Both my wife and I would like to say a very big thank you to all your kind and courteous staff who dealt with our cancellation affairs which have …
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By Mr Richmond on 01 November 2011
A pleasure to deal with Linzi

My wife and I are celebrating our Golden Wedding Anniversary of 31 March next year and to mark this special occasion we have booked a world cruise on Arcadia leaving on 9 January. The cruise was booked at the beginning of July last year and we have dealt with Linzi Robinson throughout. Linzi could not have been more helpful and it was a pleasure to deal with her.

Most of the arrangements have be…
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By Mr Middup on 01 October 2011
Thanks to Hayley

I wish to express my thanks to Hayley in helping me to find a cruise. Throughout she was patient, polite, helpful and most of all she had a thorough knowledge of her fact.
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By Mr Humphreys on 01 October 2011
Thanks Poppy

Dear Poppy

I would like to thank you very much for all your help in booking our forthcoming cruises. I was a bit nervous of booking on the phone. You managed to put me at ease and we got the job done so thank you once again.
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By Mrs Jenkins on 01 October 2011
Outstanding customer service

Dear Mr Wilson

My father in law books cruises with Bolsover and since he has trouble with his hearing I have been assisting him with arrangements, working with your Diane Atkinson. Diane also helped book a cruise in 2010 which was celebrating his 90th birthday and I worked with her than.

I want to strongly commend Diane to you for her outstanding customer service, great attitude and prompt attent…
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By Mr Duffy on 01 October 2011
Second to None

Dear Sirs

I am writing this letter to you in order to save you money and time in sending us brochures and other information re cruises.

We have; unfortunately, both reached 83 years and because of physical disabilities, are unable to enjoy all the things that make a cruise enjoyable, such as sight-seeing, dancing, even walking around the ship etc. Much as we would like to cruise again, we have to…
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By Mr Andrews on 01 October 2011
Rose Long

Dear Mr Wilson

I am contacting you as we would like to make you aware of the outstanding Customer Service we have received from Bolsover Cruise Club and, in particular, Rose Long. I am only sorry that I have not contacted you sooner as Rose is such a lovely lady and provides a totally professional service. She always keeps her promises and ensures that everything is dealt with to the highest sta…
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By Ms Clarke on 01 October 2011
Friendly receptionists

Dear Angela

Thank you for your letter of 11 October with the revised changes to our reservation for our Canary Island cruise 2 September 2012. We are very grateful to Natasha and Bolsover for arranging the cabin change and also the Peninsular Club discount which was a lovely surprise for us.

As you will know we have recently cruised on the Oceana around the Western Mediterranean. It was our firs…
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By Mr & Mrs Bagshaw on 01 October 2011
Gold star!

Dear Sirs

This has taken me a little while to get round to doing but at last I know have found time to write to you about Dawn Nuttall. It is a good job she didn’t take her time like I have!!

I contacted BCC and Dawn was the unfortunate person on the end of the phone. I was enquiring about a cruise for our 25th anniversary around June 2012. Dawn took all my details and went work on finding the …
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By Mrs Garrison on 01 October 2011
Your staff were, as always, most help, efficient and friendly.

Dear Sir

Thank you very much for your prompt and courteous attention to my request for a refund in respect of the deposit for the above cruise.

I confirm that this has been safely received in my account.

It was unfortunate that we were not able to select a suitable replacement cruise at this time but the cancelled cruise had been selected to match our requirements which were time specific and need…
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By Mr Jackson on 01 September 2011
Above and beyond the call of duty

Dear Mr Wilson

Can I congratulate you on a magnificent member of staff you have, namely Gemma Shepherd.

My wife and I, although seasoned travellers including long haul, called in to the Cruise Centre on Friday initially to discuss fly cruises. We have never actually been on a cruise at all in our lives and we are both in our sixties.

We were unsure and apprehensive as to what the protocol etc wou…
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By Mr & Mrs Poskett on 01 September 2011
Enjoyable Experience

Having just returned from our cruise I feel it is only fair to send a letter of appreciation of the above cruise following our experience in June 2010. The ship looked wonderful, service was excellent and you must be congratulated on the first class entertainment. Having a smaller number of children on board, all of whom were delightful, certainly helped the atmosphere of our cruise.

This cruise…
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By Mrs Dickinson on 01 July 2011
Enjoyable Baltic cruise

We have just returned from a most enjoyable Baltic cruise on board Holland America’s Eurodam which was arranged through your company and would like to thank Zoe Wordsworth with whom we made our original reservation, and the rest of the team, all of whom made our holiday problem free and thus enjoyable.

We would especially thank you for your time and patience in helping us overcome our lack of comp…
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By Mr & Mrs Creswell on 01 July 2011
Brilliant staff

Once again we write after a very enjoyable cruise holiday to Norway on Crown Princess booked with Bolsover Cruise Club, to thank all in the company for the excellent service they have provided from the moment we made our enquiry a year ago with Carla to embarkation at the end of last month.

Whenever we have telephoned we have been greeted without exception by a cheerful clear voice and the person …
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By Mr & Mrs Smith on 01 July 2011
Farewell Artemis

Dear Mr Wilson

We have just returned from our trip and would like to thank you very much for being able to book a cabin for us especially in the light of the speed at which the ship was fully booked.

We had an excellent holiday with great ports of call, and enjoyed the friendly atmosphere on the ship.

Many thanks again for all the help given, as always, by your friendly and helpful staff.
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By Mr David on 01 May 2011
Friendly and courteous

Dear Mr Wilson

Thank you for your letter of 30 March expressing your appreciation at our choice of Bolsover Cruise Club.

My sister and I are booked on Aurora, arranged by Anne Burbidge, who has been a real delight to deal with. Anne has been friendly and courteous and, more importantly, so helpful discussing our requirements re cabin etc.

This letter is purely to show our appreciation of her effo…
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By Mrs McKenzie on 01 April 2011
Thank you

Dear Sir/Madam

Just a note to say thank you for arranging our recent cruise on Ventura to the Caribbean. We had booked an inside cabin nearly a year before we sailed as that was what we could afford. Just a day before we sailed we were given a complimentary upgrade to a balcony! We were delighted and would like to thank whoever arranged it.

Thanking you once again for your professionalism in or…
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By Mr & Mrs Statham on 01 March 2011
Delighted with the attention received

Dear Sir

Thank you for your letter. We are unable to holiday at this time because of my husband’s illness.

If we ever return to cruising we shall book with Bolsover Cruise Club because we have always been delighted with the attention received.
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By Mrs Coles on 01 March 2011
Pleased with the service

Dear Sir/Madam

I have just booked a P&O cruise with you. My consultant was Megan and I was so pleased with the service I received from her that I felt I must write and tell you.

She was very professional, had a lovely nature and certainly knew her job inside out. I have always had good service from Bolsover Cruise Club in the past which is why I keep coming back to your firm and I recommend you …
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By Mr & Mrs Harvey on 01 February 2011
Friendly service

May I take this opportunity to say a warm and sincere thank you to Noel and Grace whom have both helped me organise my holiday. They have consistently provided an excellent, friendly service and have quickly answered the questions and queries I have had over the past few months.

I also like the fact that your system recognises my home phone number and goes that extra mile for a personal service.
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By Miss Rush on 01 February 2011
With gratitude

Dear Sir

As a customer over many years, I have always found your sales personnel both friendly and helpful.

It is therefore with gratitude that I write to thank, through you, Pam, for her attention and research in order to meet my requirements. It was indeed a pleasure to discuss the variations with which I was presented.

Unfortunately due to family circumstances I was not able to proceed with a …
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By Mr Coleman on 01 February 2011
Exceptional service

Dear Mr Wilson

Thank you for your letter of 16 February.

I have not booked a cruise since my wife died in 2008 and I do not think I will go on a cruise on my own so will you please take my name off your mailing list and cancel my membership.

My wife and I booked numerous cruises through your office and the service we received was always exceptional and I always give a good recommendation of your p…
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By Mr Eite on 01 February 2011
Excellent customer service

Dear Sir/Madam

I am writing to thank you for the excellent customer service I received today from Trish.

I am part of a group of 9 travelling to the Caribbean this Easter for a 2 weeks cruise on Celebrity Constellation.

Yesterday we received revised flight times which meant we would have a 7 hour stopover in Charlotte USA waiting for a connecting flight to Miami.

We were obviously not happy with t…
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By Mr Gaches on 01 February 2011
Professional appraoch

Dear Ms Newbutt

Over the last couple of weeks my husband or I have spoken to various members of your telephone sales team and wish to compliment Bolsover on the selection and obvious training of the staff. A most professional approach to customers sadly somewhat rare these days!

Bolsover appear to have the John Lewis mantra “Customer is king”. I state this as a compliment.

Sadly, due to work lif…
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By Mr & Mrs Tibbetts on 01 January 2011
Brilliant staff

Dear Mr Wilson

I thought I should write to you personally to express my praise for the excellent service received by a couple of members of staff.

Last year I had booked on J103 Arcadia April 2011 to Alaska but around June this year and thoughts that I would like to cancel and change to a major round the world in 2012. I was informed that P&O would transfer my deposit less the admin charge to ano…
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By Miss Bird on 01 December 2010
Super Staff

My husband and I would like to say how pleased we have been with the high levels of service we have received from your staff. In particular Jon Town, Ivannah Worker and Amy Bennett.

They have been so helpful and pleasant to deal with, answering our queries and solving our problems. In these days when people are so quick to complain when service is below expectations, it is a real pleasure to say …
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By Mr & Mrs McPherson on 01 November 2010
Satisfied Customers

Dear Roland

We have now returned to the chilly UK from our trip to Australia, part of which was a cruise on the Volendam which was our first booked through Bolsover Cruise Club.

We enjoyed every part of the cruise although the weather could have been better.

Following our visit to you in August, we have already booked a second cruise through Bolsover from China next year and introduced friends to …
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By Mr & Mrs Budden on 01 November 2010
Thank you

Dear Sirs

My husband and I have booked cruises with Bolsover for over ten years. We have always been pleased with the service and particularly with the help and service by Diane. We are off on the Arcadia in November and have another cruised booked for next June. Diane went to endless trouble to adjust a price which we were unhappy with.

We are now two very satisfied customers and we continue a…
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By Mrs Hole on 01 October 2010
It's a pleasure

Dear Sirs

Thank you for your letter and enclosures dated 27 October received today. As requested, the updated pre cruise information is enclosed.

As always, it is a pleasure dealing with your company when booking a cruise.
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By Mrs Taylor on 01 October 2010
Professional attention

Thank you for looking after us so well. As indicated to you on the telephone at an earlier stage, we feel confident when booking through Bolsover, from our previous experiences and reservations with you. We are much looking forward to the cruise, and thank you for your professional attention to our arrangements.
With best wishes
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By Mr Mcmillen on 01 September 2010
Excellent service

I am writing to compliment your company on the excellent service which I have received from your company in making our arrangements for our fly/cruise this coming October.

The service we received from Grant Colgate – who I believe is now unfortunately unwell –
was in itself excellent and then, when I faxed through a request seeking to have my tickets issued earlier than the normal date, the fast r…
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By Mr Le Vesconte on 01 August 2010
Knowledgeable and Attentive

Sirs

I booked E019 with your company on 22 May. Due to other commitments this is the first opportunity I have had to write a letter to comment on the professionalism of your cruise advisors.

This is our first cruise and so we had numerous questions and queries. We visited your offices and were dealt with by Katie Renshaw. Katie was extremely knowledgeable and attentive, dealing with all our que…
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By Mr McCready on 01 August 2010
Pre-registration thank you

Dear Mr Wilson

Thank you for your recent circular and enclosure regarding the above. As you have been kind enough to let us know about the P&O Cruises I thought I would take this opportunity to inform you that we have already booked a 2012 voyage with Bolsover a few days before receiving the brochure.

Now is an ideal occasion to say how impressed we have been with Bolsover over the last few years…
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By Mr & Mrs Fynn on 01 August 2010
Going Solo

To Bolsover Cruise Club

I returned last Friday from a wonderful cruise to Norway on the Oriana, Cruise Nr X102. I feel the need to write and say thank you to Leigh who made the booking for me. It was the first time I had travelled solo and I have to say that I had no problems at all. The cabin which Leigh booked for me was excellent and all the arrangements made for me were just perfect in ever…
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By Mrs Handley on 01 August 2010
Picnic Hamper thanks

Dear Mr Wilson

My wife and I have recently returned from a cruise on Arcadia. Part of the package was a summer picnic hamper to be delivered after our return. The hamper arrived yesterday and is absolutely magnificent! The combination of travel rug, cool bag, picnic items and sumptuous food and drink will be greatly enjoyed. Many thanks.

Whilst writing to you, we would also like to acknowledge…
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By Mr Miles on 01 August 2010
Picnic Hamper thanks

Dear Diane

Thank you very much for booking our recent cruise which we thoroughly enjoyed. Your attention to detail is greatly appreciated.

We have recently received our hamper which is an extremely good product with which we are very delighted.

As always, it is a pleasure to deal with Bolsover Cruise Club.
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By Mr & Mrs Routledge on 01 August 2010
Efficient and Helpful staff

Dear Mr Wilson

We have been in to your Cruise Centre today to book a cruise and feel we must say how efficient and helpful we found your staff. The receptionists friendly and hospitable as usual, but this cruise we booked with Pam Simpson, she was super. When we left the building she was at least two hours late for her lunch, but kept smiling. What a valuable member of staff you have in Pam. N…
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By Mr & Mrs Sabin on 01 August 2010
Hamper thanks

Dear Bolsover Cruise Club

Thank you so much for such a beautifully presented hamper received in tip top condition. Eugene and I had a lot of fun as we discovered the delicious contents some reserved for Christmas and some already enjoyed.

The cruise on the Ventura was a delight especially when the Portunus Club luncheon happened to be on my birthday. The company and food made it a day to remembe…
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By Mr & Mrs Maloney on 01 July 2010
Highly Impressed

Dear Michael Wilson

Just a quick note to say a big thank you for your prompt and efficient handling of my complaint re our recent cruise.

As I am sure you are aware, future cruise vouchers were supplied by Royal Caribbean. Please be assured that our future cruises will be booked through your good selves as I have been highly impressed with the handling of this issue.

Again many thanks.
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By Mrs Bulmer on 01 July 2010
First Cruise

Dear Andy

My wife and I have just returned from our first cruise. We thoroughly enjoyed the trip to Spitsbergen and although the itinerary was changed (for the better) by the Captain, I can certainly recommend this cruise with Fred Olsen.

We very much appreciated the last minute upgrade given to us and the whole experience is one we’ll never forget.

Our sincere thanks to you and Stephanie Tomlins…
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By Mr & Mrs Ward on 01 July 2010
Impressed with Bolsover Cruise Club

Dear Mr Wilson

As requested, I am returning the completed pre cruise information sheet and would like to take this opportunity to say how impressed we are with Bolsover Cruise Club.

By way of background, to celebrate my retirement I had booked a holiday of a lifetime for all my family at Disney World Florida. To make it special for my grandchildren we were going to stay in Disney World. Unfortun…
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By Mr & Mrs Batterbee on 01 May 2010
Cape Town Tour

Dear Mr Wilson

My wife and I would like to express our most sincere thanks and appreciation to you and Bolsover Cruise Club for the above tour you provided for us at the end of our cruise and which came to an end yesterday, 7 April.

We arrived home this morning from Cape Town after four most enjoyable days which we believe was the best four days of the time we spent away from home. I do not belie…
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By Mr Freeman on 01 April 2010

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