At Bolsover Cruise Club our renowned customer service is at the heart of everything we do. Here you can read what some of our customers have to say about the service we provide.
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The very best service
Bolsover cruises are our ‘go to’ company whenever we need a cruise booking.
The staff are lovely, friendly and professional. We can’t fault them
I want to congratulate two of your staff on the 5* service I have obtained.
Whilst Emily was on maternity leave I was transferred to Tracey but I have spoken to Emily on her return. Both Tracey and Emily have both helped in an outstanding way to book the cruise I have chosen yesterday.
Please be assured that you should be proud at the exceptional service levels they have given and if you give staff awards I would nominate these two individuals who were quite happy to work together in the interest of the customer.
Taking you for granted
There is a danger that we shall be taking you for granted!!! You are so fantastic. You deal with everything so well and put us at our ease. Very friendly voices, always willing to go the extra mile.
We would like to thank you all, for your efficient service always.
We always dealt with Fiona, sadly she is no longer working with you. But all of you, always go out of your way to help us. That is why we do not book with any other company.
Looking forward to booking with you, for 2019. We are off on Brittania, this Friday. New ship for us. Cannot wait!
Excellent Service from Bolsover Team Again
We had excellent service from the Bolsover staff which is what we have always received when booking many cruises from you. Always polite and helpful and very efficient in a friendly but professional manner.
Another great customer service just booked my 2020 cruise got excellent price and cabin I requested. just registered what I was after and left all my requests with Bolsover and just waited for the confirmation. Always have booked with Bolsover and see no reason why I should change keep up the good work.
If you want to deal with the best travel ageny look travel no further than Bolsover!!! Simply the best …..
Pre-registered for a family cruise onboard Iona for 2020, just wanted to thank Sue in particular for excellent informative information on the cruise, made the whole booking process a complete breeze, first time booking via Bolsover wouldn’t hesitate in future, thanks again Sue.
As always Bolsover has proved to be excellent. Thank you for all your help.
We have used Bolsover Cruise Club for 4 cruises and have 3 more booked through them. The service is second to none! Personal cruise advisor throughout, nothing too much trouble and will always call back when they say! Usually within 15 minutes! Personal message a few days before sailing which is lovely! Will not use anyone else! You’re an amazing team
I’ve used Bolsover Cruise Club for last 5 cruises. I must say the service is outstanding. They can’t do enough for you. If there is a problem, and they can help, they will.
It was quick efficient polite service paper work came through well in advance giving time to prepare was well pleased would use them again
First class service
From start to finish Bolsover are the very best. We have been booking for many years and never had a single problem. As soon as we think about booking a cruise the phrase is” let’s phone Bolsover ” The staff are always cheerful, have excellent knowledge and do anything they can to help. Nothing is too much trouble.
So it’s a big Thank You to all the team and expect a call from us soon to book.
Bolsover has always given us 100% satisfaction and service’
Service and Reward
Excellent service and the complimentary bottle of wine was a lovely surprise.
The best!! We lead others follow,
When we book with Bolsover we know that everything is taken care of.
We always recommend Bolsover to our friends ( new to cruising) and now members of our family which are going to start their holidays with cruises obviously booked through Bolsover ,
One other point they do NOT sales pressure like other cruise agents
Excellent service and second to none
Bolsover Cruise Club is the only agent I use and have been doing so for many years. Their service, follow up and end service is second to none. Mandy for this cruise and two more to come has been brilliant and always there when you need advice and questions answered If you want an Agent to look after your needs and requirements for any of the cruise lines you wish to travel with, I recommended them whole heartedly
I would like to say a big thank you to Poppy and all the staff at Bolsover Cruise I am more than satisfied with everything that they have done for me and I will be booking my next cruise with them, Oceana here we come
Well done and thank you Elsa.
Made lots on enquiries recently to book our next cruise but didn’t manage to sort anything it was quite specific and a bit of a challenge. In desperation today I tried again and I struck lucky and got Elsa. She listened and understood what I needed and took the time to look into options. She is friendly, professional and very efficient. I would even say outstanding. I have had a few bad experiences lately whilst making enquiries, so you have made me more confident in Bolsover again.
A massive thank you for getting us our cruise today and a huge well done we are so excited. 15/04/20181 person found this helpful.Read more
Polite and Efficient Service
The cruise agents at Bolsover are always polite and have our details in front of them instantly when we phone up so they can help us with our questions. Always cheerful so that talking to them is always a pleasant experience.
We have used Bolsover Cruise Club for several years now and cannot praise them enough. We deal with Leigh Doyle whenever possible as she is extremely friendly, helpful and professional, always returning our calls in a timely manner and going out of her way to get us the best deal possible on our many bookings! We hope to continue cruising and using Bolsover for as many years as possible. Thoroughly recommend!
Excellent Oceana cruise
Excellent service from Elsa at Bolsover, thanks
Always friendly, helpful and efficient. What a lovely touch and a pleasant surprise for my wife to receive a 70th birthday card from you. This is why will never cruise through anyone else.
Bolsover - the best!
My wife and I have used the services of Bolsover for many years and we have never been disappointed with the 1st Class service they provide- our particular thanks must go to Lisa who has carried the Bolsover Banner superbly – well done Lisa.
We shall continue to avail ourselves of this friendly &, efficient Cruise Club with the utmost confidence.
Jean & Jim Fretwell
Excellent as always, Thank you
Looking forward to booking again soon.
Excellent Service Once Again
Daisy Bartam looked after our booking and it could not have gone better. Even though we made a late booking, Bolsover personalised the luggage labels to show our cabin number – and we were given an upgrade ! I did the usual price comparison with the competition before booking, but Bolsover came out best – again.
An extremely efficient cruise agent.
This is a professional company who not only deliver on service but also employ pleasant, knowledgeable and competent staff who appear to have the best interests of the customer as their priority. It’s a pleasure to arrange a cruise with this company. Little wonder they have won top awards for the past 30 years plus.
This is the first time I have used Bolsover but from the first phone call to book a cruise we had seen we have been dealt with professionally. Things have arrived as promised from the first confirmation and the travel documents. We have yet to go on the cruise next week but having been on the Oriana I know we will have a nice time. Looking forward to dealing with Bolsover again for my next cruise later in the year I hope
We always receive outstanding customer service with bolsover with every question answered , Bolsover gives the whole package and we are particularly impressed with your agent Poppy
A Great Company To Deal With
Our dealings with Bolsover Cruise Club have been second-to-none. It is a cliche to write this in a sentence, but it is true. Their commitment to us has been wonderful. A classic example occurred following a cruise to the Galapagos and a tour of Macchu Pichu when one of the events wasn’t available. This was quite an important aspect and we asked Bolsover if they could get some form of compensation. They dealt with the relevant company and we received a substantial payment. We would not have been so successful by ourselves. The staff at Bolsover are always amazingly helpful and willing to sort out the most trivial of problems. We have booked this year’s cruise with them and shall continue to do so. Well done!
What a fantastic booking team always straight advice, always promptly returned call
I have confidence.
I have been booking cruises with Bolsover Cruise Club for some years and always found them to be very knowledgeable and efficient.
You get a dedicated cruise consultant to look after you so they know your preferences each time you make a booking.
This personalises the whole experience which gives you confidence that you get exactly what you are looking for on a cruise.
I am very happy to recommend them.
Brilliant service with Bolsover cruise Club
Every time we book with Bolsover, the price is right, the service from the staff 1 st class, so knowledgable and helpful too. Booking is a pleasure not a trial. Thank you. Looking forward to our next booked cruise with you.
Ever efficient and friendly
Cannot fault Bolsover and their personal interest, overseen for me by Yvonne, but when she’s away, someone automatically takes over my queries and gives most efficient advice. They are a brilliant organisation.
Outstanding Service - again!
From the moment of first contact Bolsover provide a friendly and very professional service. If your preferred Sales Agent isn’t available there is always somebody else who can ensure a very personal service.
Lisa Kennedy has once again provided exceptional service. In the last few years Lisa has booked countless holidays for our families but the biggest challenges occur when we all want to go away together. Thirteen of us, three generations, travelling with varying accommodation requirements and individual requests. Nothing is too much trouble. Your advice is always appreciated. Thank you for getting 2019 sorted for us – I know it wasn’t easy, but you kept us informed and we are delighted with the outcome.
We have been booking cruises through Bolsover for several years now. Jay looks after us but I know should she be on leave, another agent will be able to access all our details and also give us excellent service. It is very reassuring to know that we can book through Bolsover, get a really good price and what is just as important they will deal with any queries that may arise, so much better than dealing with an anonymous person at the Cruise Line. Jay also calls us if something crops up that she thinks would interest us. It is real personal service, rare in this day and age.
Bolsover staff always there to help.
We have used Bolsover Cruise Club on a number of occasions and have always found the staff, extremely knowledgeable and keen to help with any aspect of our future Cruise holiday. We have used a number of other companies in the past, but can honestly say that Bolsover are our preferred company to deal with and will always try to use them in the future.
Every time I book with Bolsover Cruise Club the service is outstanding I never have a query or slight moan as absolutely everything is done for me.
“Outstanding service”, “First Class Service”, ” Very Competent” all these apply.
First class travel agent, if you want your favourite cabin on P&O Cruises, have a chat with Bolsover Cruise Club, would recommend them.
Booking the cruise in December 17
As usual we are very satisfied with the level of service provided by the Bolsover Cruise Club including disseminating all the relevant information on-line before our departure. They are top professionals with friendly attitude you can always relay on! Thank you!
A Big Thank You to Lorraine Senior our Senior Cruise Consultant
Lorraine was great with the booking of of our Recent P&O Azura Caribbean Cruise – November 2017 . She was very kind and patient in helping us with our cruise booking and our many questions. Lorraine kindly even helped us with our cabin relocation. We would thoroughly recommend Lorraine and Bolsover and look forward to booking another cruise in the near future.
Again a Big Thank You and wishing everyone at Bolsover A Very Merry Xmas
John & Ann H .
Excellent service from Bolsover
Bolsover were recommended to us by our daughter. We were immediately struck by how friendly and helpful they were. The price was excellent. Between booking our cruise and embarkation they kept us well informed via post and email. They are by far the best booking company we have dealt with and the most efficient. We can’t recommend them highly enough and we will definitively use them when we book our next holiday. Thank you Bolsover.
Queen Mary 11
Thank you for the help and advise that your staff provide. They are also polite and curteous.
I would recommend them.
Thanks for all your help once again could not wish for a better service.
We have used Bolsover for all our cruises since December 2010 – Excellent Company with Excellent staff who always go the extra mile to ensure that they cover all your needs and requirements!
Special mention to Ruby Chambers – superb!!
I have used Bolsover to book this cruise as I have done in the past. Their service is excellent as always, keep up the good work.
Bolsover Cruise Club
Thank you so much for the outstanding service you have given us over the years we have been with you. Nothing is too much trouble to you any problems we ever had you sorted it straight away. It’s a pleasure to have a cruise club that not only give you first class service but from the moment you contact them either by phone or call in you feel at home. The staff are amazing. Thank you once again Bolsover you are marvellous.
Your staff really looked after us.
A simple thank you
We have been delighted with the totally efficient and pleasant way Bolsover staff have dealt with our cruise booking and all the relevant documentation.
We are reluctant to “run off ” vital documents on a computer printer and Bolsover did not hesitate to simplify matters for us by dealing with all the documentation for us.
Thank you to all involved
Great service everytime
Bolsover always make you feel comfortable when booking with them. We have used them for many years and never been disappointed.
Thank you Bolsover for your excellent service.
We have been using Bolsover for over 25 year we have always had excellent advice and service.
Have used Bolsover for many years and have always found them to be friendly, helpful and reliable wouldn’t use any other.
Always Good Service
I have been a customer of Bolsover for more than 20 years and have always had fantastic service from them. My Dentist first recommended them and every check up he used to drill in into me that I should use Bolsover (sorry).
All of the staff are really helpful and patient.
We are looking forward to our cruise, and would like to thank your Company for the very efficient service we have received throughout.
It is a few years since we last booked with BCC but the standard of service has not diminished at all. The staff all go that little extra to make your holiday perfect. Well done and it’s good to be back with you all.
Top of the class for Bolsover
Cannot recommend Bolsover Cruise Club enough for their prompt and very friendly efficient service. Just tell them what you would like and leave the rest to them.
After finalising my cruise I found I needed to bring a wheelchair as my husband’s health had deteriorated and they were so obliging and had it all sorted for me. Cannot thank you enough, I am always singing your praises to my friends.
It is always a pleasure to speak to Bolsover staff when booking your cruise. They are so knowledgeable about the ships, itinerary, cabins etc that they make the choice so much easier.
The paperwork and contact is great.1 person found this helpful.Read more
The first of many!
Having never been on a cruise before, my partner and I decided one very wet and windy Sunday afternoon in January to embark on our first cruise this year. Having been put in touch with Adam Blake at Bolsover Cruise Club, it was the best decision we’ve made this year! Adam and his team were absolutely fabulous and couldn’t do enough for us. They answered every little query and question I had with such patience. We are now ‘hooked’ on cruising and hopefully it’s the first of many and we’ll definitely be using Bolsover Cruise Club again and going with the Azamara Cruise Club. A massive thank you to all! Paul & Linda
Ship and River cruises
Since 1990 I have always used Bolsover Cruise Club to book about 30 cruises by now, and am still doing so. They are efficient and friendly and always know all the options. The discounts they offer are usually good and better than a credit against some future cruise you may not want.
The best cruise company ever. We have been booking now for many years. Not once have we had a bad experience all staff very helpful. Carry on the good work.
What a superb team at Bolsover Cruise Club, everyone and everything is excellent, nothing is too much trouble for the team, even the slightest things get sorted or the questions (often quite unusual) that travellers ask get quickly answered. The team are always so very courteous helpful and very cheerful- well done to all
We hadn’t used Bolsover for several years as we changed address. We recently got back in touch and were so happy with the service we received. They were so obliging and couldn’t do enough for us. We couldn’t have had a better service elsewhere. We will certainly be using them again.
Super efficient and friendly service. Stacey is first rate.1 person found this helpful.Read more
Well done Bolsover Cruise Club
Good evening, just need to say that we have booked several cruise holidays with Bolsover Cruise Club including our current one and have always been pleased with their service we will be using them always in the future.
Thank you Bolsover Cruise Club you do a good job1 person found this helpful.Read more
First class service
Have booked with Bolsover Cruise Club for many years and their service is first class.
Impressed with their personal attention, and if you have a problem (as we have had ) they could not be more helpful and professional.
A pleasant place to visit..all staff so friendly..and a lovely cup of coffee!
Five stars all round.
Praise to Bolsover
Usual friendly efficient service. Nothing seems too much trouble.
Bolsover and all the staff deserve praise indeed and are worthy of any awards bestowed upon them
Problem free with Bolsover Cruise Club
Bolsover Cruise Club are always there for you. They are very polite, and nothing is too much trouble. They answer all your questions, without rushing you or making you feel as if you may be wasting their time. All the ladies I have spoken to by phone, have been pleasant and helpful at all times.
Thank you Bolsover
The Best Cruise Club Ever
I cannot praise Bolsover Cruise Club enough, what really really great people we deal with over the phone. I have never known people so helpful and nothing is too much trouble even little things they will help you with, so thank you once again on behalf of myself and husband you are the best.
I’ve used Bolsover lots times over the years, they are always so helpful and really look after me. Thank you all.2 people found this helpful.Read more
Big thank you
Best agent to book with, so helpful and friendly.
We have had 1st class service from Amber at Bolsover Cruise Club for our forthcoming cruise. Nothing is too much trouble for any of the consultants . As I am not confident with a computer it has not been too much trouble to get assistance and to have documents sent by post. We will always use Bolsover Cruise Club with confidence whenever we are booking a cruise.
Bolsover fantastic cruise bookings
Just to say we have used Bolsover to handle our cruise bookings over the past 12 years, and we have always found them to be excellent in sorting our accommodation, getting us good value for money, in giving us helpful hints and useful information, Bolsover operatives always return phone calls when promised, and send our tickets/luggage labels promptly, they are cheerful and a pleasure to talk to. We recommend Bolsover to friends and family, and would not hesitate in the future.
They know the Bow from the stern!
Brilliant service from Bolsover our previous travel agent when we asked for an outside cabin at the Bow end of the ship tried to book us a cabin at the stern, I had to explain that the Bow end is the “pointy ” end ! Four days later she rang to say that she had forgotten to book our flight from Gatwick, I explained that we were going on a cruise from Southampton and as we live in Chatham we did not require a flight, so she said “well how are you going to get there then, I said drive! She said “am I making a fool of myself ” I said yes, she put the phone down. None of this from Bolsover! Just a very professional service.2 people found this helpful.Read more
Like always the service we received when booking and afterwards was second to none
Booking cruises with Bolsover.
We have booked cruises with Bolsover Cruise Club a number of times and the service has always been excellent. The staff are always friendly and very easy to deal with. They make the booking process very simple and the follow up service is super. We shall continue to use them in the future and can recommend them.
I would like to thank Bolsover for all their attention to every detail on our holiday . Nothing seems too much trouble for them and any problems are sorted out immediately. Special thanks to Lisa Kennedy who helped with problems that we have had previously and on this one.
Once again thank you.
Happy cruise holidays
We were given your Cruise Club details many years ago and have always received excellent service and advice. We like the offer of having 1 to 1 service with one of your team and Lorraine has always helped us with our requirments.
Only use the best
Here we go again yet another cruise . booked and organised by Bolsover Cruise club .The great thing is that thay are excellent ,you know that if you have a book with bolsover everything will be hunky-dory. It doesn’t really matter all the operatives .all seem to be equally as efficient and helpful . We have learnt to rely on them .we don’t even feel it’s necessary to look round for anybody else to book our cruises ,all deal with our needs I can only highly recommend To anybody out there. Just fantastic .
Bolsover is the best
We have now been booking with Bolsover for over 10 years and cannot fault their service. The staff are so professional and helpful and always take the time to make sure you are happy with all aspects of the booking. We wouldn’t book elsewhere.
Booking cruise on Azura (2 -9 Sept)- La Rochelle to St. Peter Port
Pam Simpson has handled my booking and her service has been excellent. On occasion I spoke to other members of the team who were equally helpful. I have dealt with Bolsover from time to time over a period of many years and have always found the service to be first class.
Your staff go out of their way to deal with all the questions and arrangements in a very efficient and friendly manner.
Hopefully P&O Azura will live up to your standard. I have sailed on her twice before and I am sure it will be fine.
This is our first cruise and the staff at Bolsover Cruise Club helped us to book the cruise that best suited our needs.
They have supported us with all the requirements such as tickets/luggage labels/parking/etc.
They even sent a birthday card, as they knew the cruise was to celebrate a significant birthday.
This is exceptionally good service.
My great thanks to Mandy Maddison
Service of Bolsover Cruise Club
I have cruised about 17 times all booked through Bolsover. On my first cruise I spoke with two agents. Both agreed to find some options and would ring back in 30 mins. Bolsover did, still waiting to hear from the other!!! Get a first class service from pleasant staff who are very helpful and will assist with any problems, I recommend them without any reservations.
Very reliable company
We’ve always used Bolsover Cruise Club and always been satisfied
Wonderful Travel Agency
We have already booked another cruise through Bolsover for next year. Always extremely helpful their knowledge of the ships is great. Would recommend their services to everyone
Regent Seven Seas (and others) Cruising
Friendly efficient service of Lorraine Senior, given with patience, is now what we’ve come to expect. Lorraine and Bolsover, are very much deserving of our recommendation.
We’ve used Bolsover to book our cruises for many years as we’ve always found them to be friendly, efficient and satisfactory. Normally I would have rated them as excellent, but this time there has been our first glitch in that we received neither luggage labels nor details of the dress code for the cruise we are going on in four days time. When I approached Bolsover about this they passed the blame on to P&O – which may be the case, but the reason we use an agent is to handle all the details for us. Accordingly we have had to chase around, make ‘phone calls to P&O, print and make up our own luggage labels and find out how many formal nights will be included in our cruise. This is extra hassle we did not expect as we have always been fully satisfied with leaving all arrangements to Bolsover. They’re still very good, but have fallen short of excellent on this particular occasion. We have another cruise booked via Bolsover in December, so we will expect them to have regained their usual, impeccable service.
Professional cruise company
As usual Bolsover Cruise Club have come up trumps, swapping a cruise booked for October for sooner, as we felt we needed a short break. They are always very helpful on the phone, nothing is to much trouble, plus the added bonus of cruise booklet, then e-tickets and luggage labels printed for you.
Nothing is too much trouble
We have always had very good service and advise when phoning Bolsover Cruise Club. Recently we learnt that the cruise we had previously booked had been reduced by £1,700 and Leigh tried everything to get a reduction for us but everything offered by P&O was not acceptable. She was absolutely estatic for us when P&O honoured the reduction after a letter from us. What we really like is having a personal representative of Bolsover dealing exclusively with us and have always recommended Bolsover to fellow cruisers.1 person found this helpful.Read more
We always book our cruises via Bolsover Cruise Club. The staff are helpful and friendly and we are never disappointed with the excellent service they provide. Thank you Davena for sorting out our latest trip.
Years of service
Probably well over thirty years of excellent service has been received from Bolsover Cruise Club for my late husband and myself. There has been Janet, Rachel and now for many years the wonderful Natasha. All the administration staff when they need to contact us are always so good, giving plenty of time with utmost courtesy. I have recommended Bolsover to so many people over the years and they have all been overwelmed by the service received. May I be given many more years to cruise, which have been organised for me by Bolsover.
The very best service anyone could provide
Always received the very best service from Bolsover Cruise Club staff, who are polite and efficient.
Simply the best
Not sure how many cruises Bolsover Cruise Club have booked for us, but it does not matter who you speak to everyone gives a first class service. Would not go anywhere else now. You deserve all the praise customers give you.
Cruise four with Bolsover Cruise Club
First class service as usual. Communication cannot be faulted. Even in this internet age, I cannot see myself by passing your excellent customer service. Face to face booking and a familiar voice on the phone, brilliant
We have been booking through Bolsover Cruise Club for many years now and have always found the staff delightful to deal with and very efficient. Can’t praise them highly enough.
Cruising with Bolsover Cruise Club
Bolsover Cruise Club have been looking after my cruise bookings with P & O for many years.
I really appreciate the personal touch always having the same person at the agency looking after me who knows exactly what I need. If they are not available I also get very good service from another member of staff, and if I ring and they are busy they will always ring me back.
I recommend them to anyone I meet who is interested in cruising.
Only good things to say about Bolsover Cruise Club.
We have only ever booked two cruises, one last year and one we are about to go on to celebrate a landmark birthday, both bookings were made with Bolsover Cruise Club. Our experience has been a very positive and pleasant one. On both occasions we have dealt with Daisy Bartram, who has looked after our needs and answered any questions or concerns we had extremely well, also a reliable point of contact and an absolute pleasure to deal with. If we are to cruise again in the future we will definitely consider using B.C.C. to make the booking. A special mention for Daisy who, in our experience, is excellent at her job and an absolute credit to the company, a star, many thanks Daisy.
Thank You Again
Once again have booked with Bolsover Cruise Club I am 100% satisfied with all their involvement and help in booking my Cruise. I have tried others but have not experienced the quick – helpful – prompt response.
They have all my (and my friends) details to hand so we do not have to repeat ourselves every year, in other words they do the work and we just turn up at the Cruise Terminal – what more could you wish for. Thank you all the Staff at Bolsover including their “Training Staff” which is where the good service commences.
Off we go again.
You always give the most excellent and helpful service. Well Done