Pam Simpson has handled my booking and her service has been excellent. On occasion I spoke to other members of the team who were equally helpful. I have dealt with Bolsover from time to time over a period of many years and have always found the service to be first class.
Your staff go out of their way to deal with all the questions and arrangements in a very efficient and friendly manner.
Hopefully P&O Azura will live up to your standard. I have sailed on her twice before and I am sure it will be fine.