We have been booking cruises through Bolsover for several years now. Jay looks after us but I know should she be on leave, another agent will be able to access all our details and also give us excellent service. It is very reassuring to know that we can book through Bolsover, get a really good price and what is just as important they will deal with any queries that may arise, so much better than dealing with an anonymous person at the Cruise Line. Jay also calls us if something crops up that she thinks would interest us. It is real personal service, rare in this day and age.