I was given the phone number of Bolsover Cruise Club several years ago, & 3 years ago decided to give cruising a go. The first person I spoke to at Bolsover Cruise Club was Kay Lancashire, she was so knowledgeable & very helpful, always able to answer the questions of this “cruise-virgin”! 4 cruises down & soon to be 5, Kay is still my “go-to girl”. Over the years she has worked out what I like or don’t like & will advise me accordingly. Obviously I have spoken to other agents at Bolsover Cruise Club (usually to ask if Kay is available), & each time I have received the same professionalism. I know that it is a minor thing but one of the things I like most is that the staff use your name as soon as they speak to you. OK it’s on their computer screen but I feel that I’m having a virtual meeting in an office.