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MJ75

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  1. Our last Celebrity booking was an aquaclass room on Consteallation and booked through Bolsover Cruise Club. With their discounts and classic beverage and gratuities included the cost per person per night was just under £130. I thought that to be a very good deal.
  2. At the risk of sounding like a real anorak I created a spreadsheet to compare US vs UK pricing which took into consideration all of the differences of the two booking types. I felt like I'd completed a training course once I understood all of the differences. It looks like Celebrity are now wanting continuity across the board. The 'new' UK website now mirrors the US .com website. I've read rumours that UK bookings can now take advantage of price drops too, though I'm yet to confirm this. Maybe the admin at BCC could confirm? I don't opt out of gratuities (I actually think they should just add the cost of them to the base cruise fare and pay their staff a fairer wage). I would however consider it if service onboard was poor. That said I've never had an issue which wasn't remedied onboard after escalation. Stiffing the staff who work so very hard just doesn't sit well with me. However according to threads on Cruise Critic you can cancel gratuities at any time. It requires a visit to Guest Relations. When this occurs the staff affected such as your room steward, butler, waiter, assistant waiter, somellier and maitre d' are informed. Without real justification it is considered very bad form though.
  3. It looks like Celebrity UK are now trying to mirror their cruise deals in the US. Now when booking in the UK you'll have the same options as those booking in the US. Sadly this means UK bookings will now also be subjected to additional charges if selecting the beverage package as a perk under the 'Sail Plus' option. Passengers booking might now need a calculator to work out the true value of the perks depending on the length of their cruise and any loyalty status discounts applicable to perks received. For example, pre booking an internet package gives you 10% discount. An Elite + membership gives you a 35% internet discount and the two can be combines so if you're Elite + and plan ahead you'll qualify for a 45% discount on your internet package anyway which devalues this as a perk. Hope that makes sense.... It will be interesting to see how this affects what deals Celebrity UK offer going forward. Original article here :- https://www.travelmole.com/news_feature.php?c=setreg&region=2&m_id=_rnY!s~vd&w_id=36893&news_id=2040084 Celebrity introduces 'personalised' pricing structure Celebrity Cruises is launching a new pricing structure that will allow guests to select the onboard options they want. The cruise line said Sail Your Way, which launches on November 19, is its most flexible pricing structure to date and will allow passengers to 'truly personalise their cruise experience'. It has been designed in response to feedback from guests who have asked for more flexibility when choosing their cruise holiday. The pricing structure consists of three different packages, which allow guests to select elements, such as onboard credit, drinks packages, wi-fi and gratuities. The three packages are available to all guests from inside to AquaClass staterooms. Guests who opt for the top package, Sail All Included, get premium drinks, gratuities, unlimited wi-fi and $300 onboard spend included. Suite Class guests automatically receive this package as standard. Passengers booking Sail Plus can choose two options. Sail All Included costs £65 per person per day. Sail Plus costs £25 per day if the two chosen extras do not include drinks or £35 per day if drinks are included as part of the two chosen perks. The third option, called Sail, is the lowest available fare with no extras. Jo Rzymowska, vice president & managing director, UK & Ireland and Asia Celebrity Cruises commented: "Sail Your Way gives guests the ultimate choice, flexibility and value when booking their holiday. "We've listened to guest feedback and decided to give them the power of choice to curate and personalise their perfect holiday. We have also extended this offer to Inside staterooms, previously only available to OceanView and above, to ensure this is truly inclusive. "We're particularly proud of our 'Sail All Included' package as it reflects the touches of modern luxury that are at the very heart of our brand. We're confident this truly luxurious offering will become a popular selling tool for agents as we know that guests love the convenience of having everything looked after from the moment they step aboard." Celebrity Cruises will support the launch with new training assets and collateral created for travel partners, including a new selling guide, toolkit collection, social assets and dedicated flyers. A dedicated Sail Your Way video will also be available for agents, highlighting the key offers and benefits for guests. A new module on Celebrity Passport will be introduced to encourage partners to learn about the new pricing structure, with webinars and Facebook Live sessions also available. Commission is payable on all perk options.
  4. MJ75

    Guaranteed Cabin "Worth booking"

    It now only offers Gold. They made changes some time ago. Independence has a lounge way too small for the number of people in there.
  5. MJ75

    Guaranteed Cabin "Worth booking"

    The Elite status is also interchangeable with LCV on Azamara at an equivalent level. However all three lines have subtle differences. Personally when sailing on RCL I found the Diamond Lounge to not offer any high end brands of alcohol. I also thought the room was far too small for the number of people trying to get in there. However as we pretty much always have a beverage package it's not an issue. There's also the possibility of claiming Gold status on MSC cruises if you're an Elite member on Celebrity. It is a completely separate company to RCCL but they now allow you to register with their loyalty status as long as you can provide proof of your status with Celebrity or other lines for that matter. The main draw being a 5% discount on the cost of your cruise...
  6. MJ75

    Guaranteed Cabin "Worth booking"

    The captains club drinks are from a VERY limited menu and are only available between 5pm to 7pm. This Elite benefit isn't bad obviously but people should understand the limitations before choosing to book a guaranteed cabin. All guaranteed suites will allow access to Michael's Club which serves premium alcohol and other beverages during it's opening hours regardless of Captains Club status so you don't need to be Elite or above to blag free booze! Interestingly if you book a guaranteed room in the US you can request a change of cabin once you have been assigned your room. In the UK you cannot do this. It would be nice if Celebrity UK caught up with the levels of service offered to passengers making reservations in the US. Perhaps BCC could lobby them and get them to make the change?
  7. Sailed both a few times. Silhouette is slightly larger despite them both being S class ships. Silhouette accommodates 2886 pax and weighs 122,400 tonnes. Eclipse like Solstice and Equinox is a little smaller with 2850 pax and weighing 122,000 tonnes. It's unlikely anyone onboard would notice the extra passengers though. Silhouette does have the Lawn Club Grill and The Porch. Both are specialty restaurants with additional charges for all other than those staying in royal and penthouse suites. Celebrity Reflection is now sailing from Dublin. This is the fifth and final S class ship Celebrity built and is bigger still than Silhouette. With 3046 passengers and additional suite rooms including Signature suites and the rather impressive looking Reflection Suite she has a slightly different design. Some passengers have complained that these additional suites have reduced the amount of public space and that this ship can feel a little crowded due to the increased passengers as the Aquaclass and Suite restaurants, Blu and Luminae respectively are the same physical size but have to accommodate the additional aqua and suite guests.
  8. MJ75

    Celebrity Cruises Speciality Dining - QSINE

    I appreciate this is a very old thread but for those considering booking Celebrity and thinking about dining in Qsine I have some bad news. Qsine has been replaced with a new specialty dining restaurant called Le Petit Chef. I'd also agree that Qsine was a lot of fun if in a large group or great for those people who like a tapas type meal where you have a lot of different dishes to try. But it's gone. Well it's technically onboard Celebrity Summit but will be replaced within the next couple of weeks by LPC. Anyway, LPC is unusual because you sit at a table which acts as a TV screen with one of two shows being projected onto your table from above. The wait staff then serve three courses at intervals. It currently has a $55 cover charge per person. Courses can only be served when everyone has finished their previous course and their table cleared. So if you do have a slow eater in the restaurant you will be delayed... I know you thought Qsine was quirky right? Anyway if you want an idea of what to expect watch this...
  9. MJ75

    Responsible drinking

    Celebrity are particularly bad for massively inflating their drink prices in an attempt to force you to buy their drinks packages. Percentage wise some of their continental beers are inflated even more than your bottle of wine example. So I'd agree with your thoughts 100%. At least their Classic and Premium packages include waters, juices, teas, coffees, frozen drinks, cocktails, mocktails, beers, wine and spirits though. Other cruise line packages are a lot more limiting. The premium package has some fairly reasonable scotches, ports and other spirits included. Just make sure you specify your desired brand if ordering a cocktail otherwise the sneaky bartenders will use budget brands (The yanks call these well brands). It also annoys me a little how they have several wines and beers priced at $16 per serving so if you have the premium package where the current drink limit is $15 you have to sign for and are charged $1 for the 'upgraded' drink. This seems a bit cheap to me but the nickel and diming we're seeing on this line is really down to the current CEO Lisa Lutroff-Perlo.
  10. MJ75

    BCC and Celebrity Cruises

    Great. Perhaps you can have your staff advise all sales people of this because I was told "We get asked this question a lot" and a staunch response of Celebrity UK do not offer B2B discounts.
  11. MJ75

    BCC and Celebrity Cruises

    Hi thanks for the reply. This covers the included flights but what about back to back discounts given by Celebrity. I have confirmation from Celebrity UK (And not Celebrity USA as Alice seemed to think) that they do offer them. If we do choose to book a B2B cruise with yourselves would this be included or not?
  12. Hello We booked our first cruise with yourselves this year onboard Celebrity Constellation. When booking your description of the ship referenced the Retreat lounge. As we're very familiar with the Celebrity Cruise product I was aware that this ship will not have gone through the upgrade / revolution process until 2020. I also know that bottles of water are not delivered to aquaclass rooms daily any more and have not done for some time. I fed this info back to your company and you have since updated your website which will avoid any confusion for other guests. I'm now looking at booking back to back cruises on the same line. I'm aware that Celebrity UK do offer back to back discounts. However when querying this via your online chat facility with Alice I am advised that they do not and that you guys get asked this question "all the time". This doesn't seem correct to me so I have just asked Celebrity UK (Please note the UK) via social media who have confirmed that they do offer back to back sailings. I also enquired about which European sailings include free flights via the current Celebrity UK offer to be told you are unable to provide a list of sailings but will only confirm a yes or no answer in response to an individual itinerary enquiry. I do appreciate that Celebrity are constantly expanding, evolving and even changing things and that it can be a challenge to keep up. But based on my experience there's room for a lot of improvement between your communication and this cruise line. I wonder how many cruisers have missed out on back to back discounts all because of poor advice from your staff? Finally it would be good if you could be more helpful by clearly detailing which European sailings do include free flights and which do not. For your info Celebrity Cruises offer B2B discounts of :- 7-9 Night Sailings - £32.00 10 Night or Greater Sailings - £64.00 The savings are per cruise and not per person so if you booked a 7 night cruise followed by a 10 night sailing you would receive a total saving of £96.00 per cabin. Thanks
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