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WShutt

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WShutt last won the day on March 21

WShutt had the most liked content!

About WShutt

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  1. WShutt

    Bolsover Cruise Club

    The information above was correct when I replied to your email and as things stand are still correct. If the government change the regulations or plan to change the regulations in the near future then we would have no knowledge of this in advance. As an agent all we can do is pass on the latest information given to us by our cruise operator partners. What I think you need to appreciate is that this is a situation that has never happened before in the world and as such plans and regulations need to adapt with the ever changing pandemic, whilst there is no imminent danger some of these companies may be fighting for their survival if the situation continues for a lengthy period of time. Whilst I understand you are unhappy, our customers have always been and will remain our number one priority, we have been battling this situation since January, when the first cruises across Asia were cancelled, including the complex repatriation of stranded clients, to then facing global cruise suspensions as many countries closed their borders, our team is very fatigued, but they are all here together, battling along and with a team spirit that remains strong with lots of staff from all departments giving up their own time to help man the phones. So to suggest that we are only protecting our self interest is quite frankly very insulting and completely untrue. This will be my last reply on the matter as I have thousands of other customers to help who do appreciate the help and advice we are giving.
  2. WShutt

    Bolsover Cruise Club

    Hi Sinbad. In these unprecedented and uncertain times we as a Travel Agent can only deal with the terms that the Cruise Operators are setting and we have no knowledge or foreword if they are going to change these. Bearing in mind the thousands of customers and phone calls that we are dealing with then we communicate the changes of terms to the best of our ability to our customers, this is in addition to the communication that the cruise operators are sending direct to passengers. As the government have advised that the peak of this pandemic is not going to be for 10-12 weeks then the chances of your cruise actually running are slim to none, so the best advice would be to hang fire with any action, if Cunard cancel the cruise you would then get a full refund, if it is still running and you choose not to go then at that stage you could still cancel and get the same future cruise credit that you would get by cancelling now. I am sorry if you think we haven’t offered you good customer service, However, I have to respectfully disagree, our team is working flat out to the best of their ability to deal with this once in a lifetime event and we are amazingly proud of how great they are.
  3. WShutt

    Istanbul

    I have just spoken to Cunard and yes they are moving everything. The calls to Istanbul will be replaced by Thessaloniki, Greece and an additional call to Volos. Should get official notification Monday onwards they promise me. Celebrity and RCI also look like they are pulling out, i am on with those right now.
  4. WShutt

    Tripashore

    Hi MB alone. At this point in time they dont offer a programme for Fred Olsen but it is something we have asked them to look at going forward.
  5. WShutt

    Tripashore

    Hi yes these would include visas for Russia
  6. WShutt

    Tripashore

    I wouldn't say that we don't recommend them, we have just chosen to move our partnership to Tripashore, we feel it offers a better experience for our customers.
  7. WShutt

    Tripashore

    Hi There, Thanks for the post hturtle, this is a pretty new partnership we started this week. Tripashore are new to the Shore Excursion market but has been set up by a former MD of Cunard & MSC so has huge experience of the market, they are concentrating on mainly European cruises for now. Although its been set up for our customers to experience, there is no reason why anyone booked on those cruises they service cant also book via the link. If you follow www.tripashore.com/bolsover you can check out your cruise, its a very easy to use website, much easier than cruise personaliser.
  8. WShutt

    Saver Price Cabin Allocation...........?

    At the minute KaptainKarl we are receiving cabin allocations about 14 days before departure, a couple of days before we receive travel documents.
  9. WShutt

    Carnival Shareholder Benefits.

    Good Afternoon All, I would like to back up what Popsicle has said, we will gladly manage this for you and see it as part of our award winning service to you our customers. Give us a call and your dedicated sales consultant will organise this and once we receive proof of your shares they will forward them on to your operator and get the extra OBC added.
  10. Just a quick note to apologise if anyone is waiting to recieve a P&O or Cunard booking confirmation, the operators have a major system error that is preventing them from sending out any invoices to any agents, they are looking at this with the highest priority and i am in constant communication with their systems team awaiting a resolution. Please bear with us whilst we wait for P&O and Cunard to sort this out, then we can resume our normal award winning service. Wayne - Bolsover Cruise Club Administration Manager
  11. WShutt

    Vias's For China & India

    Bolsover recommend you use CIBT as the process is easy and problem free through them, we can alway send you up to date packs if you contact us. Two tips for you when applying for these Visas. 1) You can only apply 3 months before entering India or China, it doesnt go from the date you board the cruise, so for full world cruises you should be looking at December before the embassies will accept your application. 2) Shhhh its a secret, Even though both us and P&O use CIBT and the same people process you visa, you will find that our application packs have a much cheaper price, again just ask and we can send you a pack through
  12. that's what the noise is, I thought we had installed a bowling alley above my head
  13. Just add a gallery of the new shop for you all to view, one here as a taster
  14. WShutt

    Cruise Holiday Shop - Meadowhall

    New Bolsover Cruise Club Shop in Meadowhall Shopping Centre Sheffield
  15. WShutt

    Poor Service

    I am sad to read on this posting that someone is unhappy with our service, Customer Service is paramount to us and I feel that our Administration is second to none so it genuinely saddens me when something goes wrong and we fail to deliver this service to our customers. If we have let any customer down then my apologies go out to them. Our ticketing procedure with Cunard and also P&O Cruises is that approximately 12-14 days before Departure date we are sent all e-tickets for Customers who haven’t viewed their own on Cruise Personaliser, if they do view them then the operator assumes they are doing their own as they have no way of knowing if these have been printed or not. I think it is worth adding that a growing majority of passengers are now choosing not to take any travel documents with them and just quoting their booking reference on arrival at the check-in desk, although if you are like me then you will probably feel more assured with a bit of paper in your hand.
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