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RiverSong

Costa New Robotic Crew

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No it’s not a joke, or even a dis towards their current staff.  The world's first humanoid robot will join Costa Cruises staff from spring 2016.  The multi-lingual Pepper robots are designed to interact with people by communicating through intuitive interfaces including voice and touch, according to Costa Pepper  will even be able to provide recommendations on restaurants, events and excursions.  What next?

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I don't think I've heard anything about this new robotic crew on board Costa... Have to say it is all a little unusual and it takes away from the personal face-to-face service. Pepper is also an intresting choice of name haha.

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Costa also announced they are dropping travel agents and only dealing direct with customers almost immediately.  V interested to see how that

works out for them, not sure what percantage of their sales come via agents but I bet its quite high

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