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RiverSong

Holidaymakers admit to exaggerating bad experiences and threatening negative reviews!

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This comes as no surprise but more than a quarter of Brits have lied or over exaggerated about a bad experience on holiday, with one in eight threatening bad reviews to get what they want.

Research reveals 23% have lied about or exaggerated a bad experience with 13% having threatened to leave a bad online review.  When asked what they had hoped to achieve through their lies or threats,  many replied it was to 'save money, get a discount or to 'receive some kind of upgrade’.   More worryingly Over half said their devious actions had been successful!

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I can believe this. I've seen many people at reception desks over the years laying into staff for minimal reasons. Everyone has the right to speak up if they feel aggrieved about a situation or experience but some take it to the extreme purely for the purpose of getting an added benefit for themselves. They often don't consider the impact it has on staff members and particularly the person having to manage the situation.

 

I'm all for criticism when just but some take it too far.

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Unfortunately this seems to be the culture these days, if you have a problem in a restaurant for example say something and give them the chance to correct it. Saying the meal is fine and then complaining afterwards is a total sham and makes the complainer an idiot.

The rise of reviews from places like Trip Advisor fuels this but used in the right way with constructive comments it can be very useful for all

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People who rant and rave seem to get what they want and it's really not fair. I would only complain if I really thought it nessessery. At the end of the day you are on holiday...chill out!

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This comes as no surprise but more than a quarter of Brits have lied or over exaggerated about a bad experience on holiday, with one in eight threatening bad reviews to get what they want.

Research reveals 23% have lied about or exaggerated a bad experience with 13% having threatened to leave a bad online review.  When asked what they had hoped to achieve through their lies or threats,  many replied it was to 'save money, get a discount or to 'receive some kind of upgrade’.   More worryingly Over half said their devious actions had been successful!

angry.png

Fascinating stuff this RiverSong?

 

Let's be quite clear, I'm not doubting you at all, but please can you reveal the sources from which your comments are based, especially as you re- quote 'over half said their devious actions had been successful', given it was research driven and 23 % are also apparently deduced, or have possibly admitted, to have lied?

 

These are indeed quite remarkable statistics and quotes, whichever way we might care to look at them?

 

Are the statistics drawn from proven Court cases, or just (heaven forbid!) TA or cruise-line gossip that has somehow now become folklore??

 

Not a sensible place, and in fact a very dangerous place for the industry to go, if you or perhaps others, catch my drift??

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I usually adopt the ice skating marking approach when using reviews, that is discount the highest and the lowest and somewhere in the middle you get the reality.

 

I've no doubt that invested interests will mean both high and low scores. I too would like to know the source of the quoted figures.

 

RayO

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Fascinating stuff this RiverSong?

 

Let's be quite clear, I'm not doubting you at all, but please can you reveal the sources from which your comments are based, especially as you re- quote 'over half said their devious actions had been successful', given it was research driven and 23 % are also apparently deduced, or have possibly admitted, to have lied?

 

These are indeed quite remarkable statistics and quotes, whichever way we might care to look at them?

 

Are the statistics drawn from proven Court cases, or just (heaven forbid!) TA or cruise-line gossip that has somehow now become folklore??

 

Not a sensible place, and in fact a very dangerous place for the industry to go, if you or perhaps others, catch my drift??

Of course, it was TraveMole that publised the artical,

and the survey was carried out among 2,510 UK residents who had been on an overseas holiday in the past 12 months by Sunshine.co.uk.

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Unfortunately this is a trend in many areas of business. I was a retail manager for 25 years and we only ever got one complaint. A gentleman said he wanted a case (6) of a particular wine that was on offer,  we were unable to order stock and were allocated one case,which a customer bought  within a few minutes of delivery so when said gentleman wanted to buy a case 8 hours later there was no stock. He kicked off a fuss with our HO and was duly sent £30 in vouchers. He came into the shop gloating he didn't want the offer in the first place just thought it was a good thing to complain about and get some money back. He boasted he had got over £10,000 back from companies by complaining.

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I think they are the same people who will tell you they booked the cruise two weeks ago, and got it more than half

The price you paid.

Or they get double the amount of on board credit, up grades to suite or grill.

I think they are the ones who just tell fibs to get up your nose.

They are also the ones who are so rude to the staff, I think it is the way they enjoy themselves,

Glad they don't live near me.

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Hi   I do think a "few" passengers do complain about minor matters and definitely exaggerate the affect of  these concerns to enhance the compensation they expect.  However, the marketing departments of cruise lines are not averse to exaggerating the claims about the "luxury" product you find on board but how many cruise lines deliver their promises?  Most cruise lines do offer a decent cruise experience but very few come anywhere near offering the degree of indulgence they imply.

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So true. All the brochures go on about the fabulous food - it was a few years ago, but sadly not anymore.  After just spending several days as the guest of the NHS , I would say the food was better cooked  than the food on our last cruise. 

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I go on holiday to enjoy myself! My wife tells me I see too much good in things, and should complain more. I'm not a regular complainer, but if I have a complaint that I think is worthy, I will go on and on and on. I'm at present on about my 5th letter of complaint to BA, Every letter I've sent has been met with a reply telling me they sympathise but they will not compensate me for a cancelled flight! My latest letter was sent to the CEO, lets see what he says!

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On 8/16/2016 at 8:29 AM, seawitch said:

So true. All the brochures go on about the fabulous food - it was a few years ago, but sadly not anymore.  After just spending several days as the guest of the NHS , I would say the food was better cooked  than the food on our last cruise. 

The best food I ever had on board was on Canberra - decades ago. On my last cruise on Arcadia about 2 years ago, it was poor and got worse as the voyage continued. We found the best bet for dinner was the self service cafeteria where the food was hot and you could see what you were getting and control the portion size. We spent most of our evenings there latterly and it was quite convivial with a shifting population of fresh companions, many of whom were refugees from the MDR.

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On 8/13/2016 at 9:47 PM, Jenjen said:

I think they are the same people who will tell you they booked the cruise two weeks ago, and got it more than half

The price you paid.

Or they get double the amount of on board credit, up grades to suite or grill.

I think they are the ones who just tell fibs to get up your nose.

They are also the ones who are so rude to the staff, I think it is the way they enjoy themselves,

Glad they don't live near me.

As I pointed out to one lady on our last cruise,"If you paid a Fiver for the cruise someone will have got it for free"

The old saying is you cannot believe all the lies people tell you :rolleyes:.

We have two friends in the hotel business and they regularly get someone demanding a discount and threatening  a bad review on Tripadvisor if they do not get one, Not even a complaint.just a demand? ...Davybe

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4 minutes ago, Davybe said:

As I pointed out to one lady on our last cruise,"If you paid a Fiver for the cruise someone will have got it for free"

The old saying is you cannot believe all the lies people tell you :rolleyes:.

We have two friends in the hotel business and they regularly get someone demanding a discount and threatening  a bad review on Tripadvisor if they do not get one, Not even a complaint.just a demand? ...Davybe

I can believe this too as I've seen it with my own eyes on more than a few occasions. It's a shame that some people feel the need to do this and abuse useful tools such as Tripadvisor. It's for this type of thing that I often prefer to make up my own mind about places rather than use such tools. I used to like them a lot but they're now used as leverage by so many people to influence opinion that you never know whether a review is trustworthy or not.

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no cruise line is perfect , folks will complain about anything to try get a freebie ,

your cruise experience is all down to your attitude towards the cruise as a whole .

after 43 cruises and what do i not like . Nothing as i go with an open mind and enjoy where i go and who with .

negativity can be undone by positivity 

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On 6/4/2017 at 0:13 PM, ncc62 said:

no cruise line is perfect , folks will complain about anything to try get a freebie ,

your cruise experience is all down to your attitude towards the cruise as a whole .

after 43 cruises and what do i not like . Nothing as i go with an open mind and enjoy where i go and who with .

negativity can be undone by positivity 

I did meet a couple who loved to make themselves known ?

He would kick off at anything knowing as he booked so many cruise per year they would act.  ,they often got invited to meals with the senior staff .Nice enough bloke but flawed...Davybe

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