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annieamh

Brittania cruise

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2 hours ago, HALaP&O said:

I very much doubt that a ship the size and tonnage of Britannia, would have ever gone 'alongside' in Monaco anyway, whilst always assuming the Outer was available, given that both sides of the outer harbour alongside berths are in fact, one huge floating, anchored, pontoon, with car parking beneath water level.

Prior to its building the Outer Breakwater, Monaco Harbour was already notorious for its long Easterly swell in certain weather conditions. So, I would therefore suggest that it wasn't the sea state itself that was the problem, but the likely unsafe loading/off-loading of tenders passengers within the harbour itself to a non floating land mass with a possible resulting +/- 3mtr swell. It's also possible that you can have a massive sea swell, but no noticeable 'white tops' at sea at all.

So, respectfully said, it could well have been the Monaco Capitainerie's (Harbourmasters) call, and the P&O (or any other cruiselines?) Skippers have to learn how to take these decisions on the chin, when it comes to their passenger's disappointments.  

Peter.

On our cruise onboard Britannia the maiden we dropped anchor in the bay and was tendered in to the harbour in Monaco throughout the day even though the weather was fine the notorious sea swell that affects Monaco sometimes that you mentioned got worse. The reason of cancelling tenders for a period was nothing to do with the harbour or the harbour master but taken by Captain Paul Brown that the tender journey was unsafe due to sea conditions and the docking of tenders alongside Britannia and offloading of passengers was too dangerous. Even when it was reinstated they only allowed one tender to berth alongside Britannia at a time and before anybody moved the Captain came onboard and explained the situation and for their own safety everyone was to remained seated until called and they were offloaded one person at a time. Even with this situation being carried out in the safest methods available one of the seaman broke his arm when due to the swell the tender moved and trapped his arm.

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Thus you accept that the sea is a rule unto itself, as it surely is?

Every situation will always be different, for those who go down to the sea in ships, especially small ones?

I'm truly sad to hear of the Seaman's arm being broken, and that surely why we must always accept the decisions made on our behalf at the time, rather than rue them afterwards??

Peter.

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Just now, HALaP&O said:

Thus you accept that the sea is a rule unto itself, as it surely is?

Every situation will always be different, for those who go down to the sea in ships, especially small ones?

I'm truly sad to hear of the Seaman's arm being broken, and that surely why we must always accept the decisions made on our behalf at the time, rather than rue them afterwards??

Peter.

That is the joy of cruising and I am always in full agreement of the decisions made by any Captain with regards to decisions of cancelling ports of call. These decisions are never taken lightly and I am sure they are taken after careful consideration with harbour master of the port itself and head office in Southampton. Unfortunately people don't read the T&Cs in back of brochures and straight away when it happens they want compensation.

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In the past we have missed Gibraltar, Cadiz and Rhodes, the latter being due to a medical emergency. The ship (the old Adonia, then sister ship to Oceana) was running slower than usual due to an engine problem, but we were making all ports of call, albeit a bit late on a few. But a passenger became seriously ill and needed specialist medical care, the nearest of which was at Malta. So we diverted there. This meant that there was no way we were going to make Rhodes (which was the main reason for booking this cruise). We stayed the day in Malta. We had been there several times and we are not fans. But did we hear anyone quibble? No - we eagerly awaited news that the passenger was alright, and thankfully they were - it could, after all, have been any one of us or our families. We eventually visited Rhodes on another cruise. Should we have asked for compensation? Of course not.

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On ‎14‎/‎05‎/‎2017 at 4:31 PM, annieamh said:

Just recently over easter we sailed aboard the brittania cruise ship to the western mediteranian. While we enjoyed our trip.we were bitterly disapointed that we did not call at monaco. As we were supposed to. It was on the ittinery. But the captain announced that the sea was too choppy for the tender. So we had to bypass it. As you can imagine we wernt happy. After all we all paid a lot of money for this trip and feel a bit ripped off. It has put us off going with p&o again.

It is disappointing to miss a port you've looked forward to but as others have said Captains do not make these changes lightly.  However if you use the Bolsover recommended holiday insurance Holiday Extras you can get cover for missed ports and cabin confinement in case of illness.   Don't let this one experience put you off P & O.  They are great value for money .

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Compensation does happen, depends sometimes on who and how you ask.  A couple of years ago I went on short cruise to Guernsey and Bruges on Aurora after her refit, she's my favourite ship, wanted to see how she looked plus it was my birthday.  It rained most of the day in Guernsey and we missed Zeebrugge due to high winds so never got off.  However I loved the ship and they gave me on board credit.

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On 15/05/2017 at 9:12 AM, annieamh said:

I think everyones missing my main point here its not the fact that it was too dangerous to use the tender, I understand that.its the fact that p&o should offer some kind of compensation for this, I know nobody can control the sea , and im not trying to cause trouble about this, but after all , we all paid a hell of a lot of money for this cruise and the highlight for many people was to stop at monaco .

You want compensation for the weather???

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As I understand it the Captain is ultimately responsible for the safety of the crew and passengers. If he/she decides that the tender cannot be used safely then only a fool would challenging the decision. as to compensation well ports can be missed for a number of reasons on my last cruise we missed out Tallinn (?) Estonia because the authorities would not allow the ship to leave St. Petersburg and we had to spend an extra night there.  

Compensation ? who should pay for that? Russia? The Captain? P&O? The travel Agent?   The itinerary is subject to change according to the small print which I and everyone else accepted.

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Did a world cruise to do two things. First was Sanghai to catch a plane to the great Wall. Cancelled and we lost the near £200 we spent on visas. Second was Port Elizabeth so we could do a three day safari.  Cancelled due to wind. I hate this compensation thing, a losy thing we caught from the USA.

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I have sailed with P&O and did the ship tour on Brittania. When asked if sailing through a force 10 gale was dangerous, the Captain's reply was that uncomfortable we do, dangerous we don't do. So it follows that the Captain certainly felt that it was too dangerous to land passengers ashore by tender.

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On 14/05/2017 at 4:31 PM, annieamh said:

Just recently over easter we sailed aboard the brittania cruise ship to the western mediteranian. While we enjoyed our trip.we were bitterly disapointed that we did not call at monaco. As we were supposed to. It was on the ittinery. But the captain announced that the sea was too choppy for the tender. So we had to bypass it. As you can imagine we wernt happy. After all we all paid a lot of money for this trip and feel a bit ripped off. It has put us off going with p&o again.

You need to read the small print.  The Captain has the ultimate say on whether it's safe to tender/berth.  I should consider not going to Monaco again rather than not going with P&O.

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We were once on Splendour of the  Seas,  we were due to he tendered  ashore at Santorini but due to high winds the cable car  wasn't  running.  Captain Iv said we would wait a while and if no change would instead head to Mykanos, as we were on a "back to back " and would  have been visiting  there the following  week we were  a little  disappointed  but not too bothere .  Anchored beside us was the Norwegian Jade which did leave, but then the wind dropped,  the cable  car resumed and we were thrilled.  When we met up with the  Jade at the next port we were  all very smug......haha. .......said we had the best captain! !!

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We were once on Splendour of the  Seas,  we were due to he tendered  ashore at Santorini but due to high winds the cable car  wasn't  running.  Captain Iv said we would wait a while and if no change would instead head to Mykanos, as we were on a "back to back " and would  have been visiting  there the following  week we were  a little  disappointed  but not too bothere .  Anchored beside us was the Norwegian Jade which did leave, but then the wind dropped,  the cable  car resumed and we were thrilled.  When we met up with the  Jade at the next port we were  all very smug......haha. .......said we had the best captain! !!

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This can, and does, happen with any cruise line and not just landing in Monaco. It has happened to me in many parts of the world, it is just something you have to accept if you travel by sea. It is the captain's prime responsibility too ensure the safety of his passengers and ship. Believe me, a tender landing is much more dangerous in a swell than it might appear from the ship or shore.

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I feel so sorry for you, this was your first cruise, so I am afraid to say to some of your fellow passengers will thought you fair game to wind up, no idea why people do this but they do.

They will tell you, they booked a week ago, and paid £100, booked an indie cabin, and got a ungraded to deluxe balcony! Lies lies lies.

they will wind you up missing a port, then tell you, when it happened to them, the captain gave them lots of compensation lots of on board credit more lies. Take it all with a pinch of salt, and on your next cruise, when some horrible people start the wind up, laugh inside, play the game if you want. Me I just smile and say gosh, my husband then has to walk away, because he can't keep a straight face.

thw captain will have health and safety for all the ship the crew and the passengers it does happen quite often.

enjoy your next holliday

 

 

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If Monaco is so notorious for bad sea conditions it begs the question as to why they put it on the itinerary especially as Ville France is just down the coast which never appears to suffer problems and is but a short train ride from Monaco.

They could at least refund the port charges you have paid in your fare.

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We went to Villefrance & tendered to shore. On our return the tender really struggled to get close to the ship due to the wind & they finally had to open the hatch (don't know the technical term) on the opposite side of the ship to get us on board. We felt safe on the tender as it was a lifeboat but getting from it onto the ship was not an experience that I would like to repeat.

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On 5/15/2017 at 9:12 AM, annieamh said:

I think everyones missing my main point here its not the fact that it was too dangerous to use the tender, I understand that.its the fact that p&o should offer some kind of compensation for this, I know nobody can control the sea , and im not trying to cause trouble about this, but after all , we all paid a hell of a lot of money for this cruise and the highlight for many people was to stop at monaco .

Cruising is not like a land holiday.  You are on the sea and the sea is a big, dangerous and very unpredictable entity.  It is inherent that there is always a possibility that the itinerary could be changed due to sea or weather conditions.  This area is notoriously difficult, particularly with regard to strong winds.  A few years back we called into Villefranche (a couple of miles east of Nice).  The morning was beautiful but the wind had got up at lunchtime so much so that Oriana was dragging at anchor and the local Harbour Master ordered the Captain to leave.  We were 'stranded ashore' until after 8.00pm but P&O dealt with the situation impeccably.  I do agree that the Captain or Company cannot win under these circumstances.  People were complaining that we should never have stopped there but my guess is the same people would have moaned if we had not called there as well!

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We were on the Crown Princess in May and because of computer problems??? we could not leave Southampton and therefore had half a day in Bruges. As this was the ship's fault we all got 100$ each compensation but the other place we should have visited was not visited because of a tender problem with the weather, so no compensation.

 

A couple of years ago we went to Villfranche along from Monaco and in the morning sunny and calm and all was fine and then around lunch time we saw the sky darken and waves whipping up so got the tender back on the Azura and by 3 30pm (last tender 4pm) it was horrendous they were hacking back and forth getting the passengers back on board as quickly as possible. The last two tenders had to then be hoisted up onto the side of the ship swinging wildly and our hearts were in our mouths for the staff and the danger they were in. To judge when to leap across onto the deck and struggling to get the tender back up into place was a feat in itself. We were very impressed and Paul Brown was the captain and left Azura and was honoured to be asked to sail the Britannia when it was first on the sea.

 

The year after we heard of a Cunard passenger being crushed to death against the ship and tender, admittedly not a spry young person, but nevertheless it can be really hairy judging the step across even with strong hands and a metal plank to help you. We missed an island Catarina due to (told sand bars) told later ( rat invasion) etc but apart from that in 16 cruises I would trust P and O for their safety and efficiency.

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