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Gratuities, I Would Like Your Views On This Subject.

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Guest shilly3191

I HAVE DONE BOTH WAYS, BUT THINK I PREFER TO TIP INDIVIDUALLY TO THE PEOPLE WHO HAVE GIVEN GOOD SERVICE.

doesnt make any difference because if you remove auto gratuities and do it that way they dont keep the money its handed in.

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how can we be sure staff get the cash, when we leave it to the companies to distribute it.  I  was told by  a steward they would lose money if everyone of their cabins did not tick the excellent box at the end of the cruise,  and when you have 14 to do you always get some people who are never happy. 

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I am not going to get involved in the rights or wrongs of tipping.

 

What is interesting is that the original poster has not responded to any one since the original post.

 

Total wind-up merchant.

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I too have heard the rumour that if you do not tick excellent on the customer survey form the cabin steward does not get their full gratuity. It is very seldom that I tick excellent as this is perfection, a level few rarely reach so usually put very good which is truthful. Secondly by ticking excellent when it is not just means that the cruise lines concerned can use these figures in their advertising which could lead to a false perception. Perhaps this is a question that should be asked of the Hotel Director on the ships and see what replies we get.

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Guest shilly3191

I too have heard the rumour that if you do not tick excellent on the customer survey form the cabin steward does not get their full gratuity. It is very seldom that I tick excellent as this is perfection, a level few rarely reach so usually put very good which is truthful. Secondly by ticking excellent when it is not just means that the cruise lines concerned can use these figures in their advertising which could lead to a false perception. Perhaps this is a question that should be asked of the Hotel Director on the ships and see what replies we get.

 

Being the cynical in me thinks that is why P&O say to cabin stewards you must get excellent on your customer survey forms or else you will not get your full gratuity knowing that very few ever give excellent and therefore a reason for P&O to keep some of the gratuities.

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Guest Solent Richard

I presume this is a wind up!  But if you really think P&O gratuities are high for goodness sake don't look at Cunard, RCI Celebrity etc.

 

Nice one Lohengrin.

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Guest Solent Richard

I too have heard the rumour that if you do not tick excellent on the customer survey form the cabin steward does not get their full gratuity. It is very seldom that I tick excellent as this is perfection, a level few rarely reach so usually put very good which is truthful. Secondly by ticking excellent when it is not just means that the cruise lines concerned can use these figures in their advertising which could lead to a false perception. Perhaps this is a question that should be asked of the Hotel Director on the ships and see what replies we get.

 

 

Being the cynical in me thinks that is why P&O say to cabin stewards you must get excellent on your customer survey forms or else you will not get your full gratuity knowing that very few ever give excellent and therefore a reason for P&O to keep some of the gratuities.

 

Rumours are just that.

 

Do we really think that P&O, or any other cruise line for that matter, would risk word getting out that they were being underhand with the distribution of gratuities.

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Guest shilly3191

Rumours are just that.

 

Do we really think that P&O, or any other cruise line for that matter, would risk word getting out that they were being underhand with the distribution of gratuities.

To be totally honest when I know for a fact some of the things P&O (Carnival) have done these last 2-3 yrs  I dont think they would care.

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I'm a cruiser & have just finished reading through this thread.  Tipping is a very emotive topic - always has been & no doubt always will be.

I've read the blurb where it states to help me, an automatic deduction will be added to my account & will be shared between my cabin steward, waiter, head waiter & wine waiter.   I personally remove the automatic charge because I don't use the wine waiter & I don't generally see the head waiter until he interrupts my meal on the penultimate day of each cruise.   I therefore split the amount of the full recommended tip between my steward & waiter >> so not a skinflint as one of the posters likes to accuse.

I don't know the validity of comments in this thread about cash tips having to be pooled - if it's true then I would be extremely disappointed.

I'm not happy with the whole tipping thing but 'comply' as I'm sure lots of others do.   Tipping anywhere is meant to be for better than expected service.   I expect my room to be clean with linen changed (as I would in any hotel) & I expect the meals I've paid for to either be delivered (club / freedom) or made available (buffet).   Other than getting a towel animal left on my bed at least once during a cruise I really don't feel that I've had anything more than I've actually paid for but I'm made to feel guilty so I pay up.

I really can't understand why this industry is so closed & secretive - it's all "I've heard" or "I was told ***" - the operators or crew should open up & put all this speculation to bed once & for all.

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I'm a cruiser & have just finished reading through this thread.  Tipping is a very emotive topic - always has been & no doubt always will be.

I've read the blurb where it states to help me, an automatic deduction will be added to my account & will be shared between my cabin steward, waiter, head waiter & wine waiter.   I personally remove the automatic charge because I don't use the wine waiter & I don't generally see the head waiter until he interrupts my meal on the penultimate day of each cruise.   I therefore split the amount of the full recommended tip between my steward & waiter >> so not a skinflint as one of the posters likes to accuse.

I don't know the validity of comments in this thread about cash tips having to be pooled - if it's true then I would be extremely disappointed.

I'm not happy with the whole tipping thing but 'comply' as I'm sure lots of others do.   Tipping anywhere is meant to be for better than expected service.   I expect my room to be clean with linen changed (as I would in any hotel) & I expect the meals I've paid for to either be delivered (club / freedom) or made available (buffet).   Other than getting a towel animal left on my bed at least once during a cruise I really don't feel that I've had anything more than I've actually paid for but I'm made to feel guilty so I pay up.

I really can't understand why this industry is so closed & secretive - it's all "I've heard" or "I was told ***" - the operators or crew should open up & put all this speculation to bed once & for all.

I must say I agree with a lot you say. As a fairly new cruiser and having spent most of my life taking different holidays, there are quite a lot of things I absolutely dislike about the way cruise companies operate. I agree about the secrecy aspect. Also with P&O once you have booked your cruise any form of customer service seems to go out of the window. I've never had such trouble getting anything resolved when I've booked other types of holidays. The only contact a customer has is with someone in a call centre who couldn't care less. If I resort to my personal cruise specialist who is very helpful, he seems to have no more success than me in getting anything sorted.

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Guest Solent Richard

To be totally honest when I know for a fact some of the things P&O (Carnival) have done these last 2-3 yrs  I dont think they would care.

 

Care to share any of these facts Shilly?

 

I always think that making accusations against folk or organisations that aren't on here to defend themselves is grossly unfair and a trifle scurrilous.

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Well at least everybody here is being civil with their observations of tipping , pro or con.

Yes, we experienced the Excellent or very good request bit that was in the day of filling out forms the day prior to disembarkation and some supervisors used it to keep a tight rein on their employees or a hung over as a threat.

Being told you might be sent home  without a job would be a major family loss of income for those back in ones home country. This request where you now get a random email request to fill in once home seems to have gone.

 

As to tipping,, my basic argument to folks is two fold, would you not tip at the pub or a good hotel on land so why all the fuss on a cruise ship.

I accept what ever the cruise line request of me for the PPD amount as I believe it is shared as published and when warranted we tip extra in cash or sailing card to those we come across for good service. We also give a small tip for a meal or drink brought to our room,, a long walk down the corridor :) Yes, we know we can opt-out but we choose not to.. our way.  I could not work 12-16  hours a day for seven days for four months or more with perhaps a few hours free on a port day.

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