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No service charge on P&O Cruises

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2 hours ago, piphardy said:

I am not worried at all. The point I was trying to make is the abolition of the service charge is not as good as it first sounds

but better than laying out £200 for a cple on 14 nt cruise when others are paying nothing at least its fair now.

Edited by sinbad10

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9 hours ago, mitch said:

oh no it was never going to be a straight reduction but at least now its the same for everyone apart from singles still get shafted.

We all get shafted Mitch, just think of fluid pricing!!

While we continue to pay it, they'll charge it.

HLM.

 

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3 hours ago, HLM said:

We all get shafted Mitch, just think of fluid pricing!!

While we continue to pay it, they'll charge it.

HLM.

 

I am not sure how you can avoid fluid pricing, unless the Govt. steps in and bans it which is very unlikely.  I booked a family cruise on Independence for summer 2020, we booked on launch because we need an accessible cabin and our son needs a 4 berth, we took less than 2 days to decide, but by then the price had gone up and cost me an extra £1000.  I might be able to better the price in January's "Wave" offers, but probably would not get the accessible cabin and might not even get a 4 berth cabin.  

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I agree about fluid pricing. When on the cruise and you find out someone has paid substantially less for the same thing, its more than annoying. I would like cruise lines to revert back to the good old days, the earlier you book the better the deal, although I do realise the cruise line have to sell the cabins.

Pip

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1 minute ago, piphardy said:

I agree about fluid pricing. When on the cruise and you find out someone has paid substantially less for the same thing, its more than annoying. I would like cruise lines to revert back to the good old days, the earlier you book the better the deal, although I do realise the cruise line have to sell the cabins.

Pip

How do you find out if others paid less than you unless you ask? If you don't think you'll like the answer, don't ask! 

Ah yes. The good old days. When only people who knew what they were doing two years in advance could go on cruises. 

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i have no real objection to fluid pricing its supply and demand if a cruise is selling fast they will push the price up to extract as much as possible.likewise if its not selling they will reduce the price until it starts to sell. what i do object to is having to pay more for a single cabin than for single occupency of a double cabin esp when the single supplement for a double is 100%.

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i also sympathise with those needing an adapted cabin not being able to get one because able bodied people have booked them. the cruiselines should insist on having medical evidence of need. on the 28 night cruise on arcadia there were many able bodied in accessible cabins because they were bigger and they got in first. but likewise there were also over 20 undeclared mobility scooters on board mostly from the too fat to walk brigade. there were allsorts of problems with daytrips etc because they had far more "disabled" passengers than they knew about in advance so they were scrambling to get enough or any suitable transport for the numbers wanting it and caused delays at the gangplank etc. scooters etc are supposed to be declared on booking but a majority on that cruise were not. it led to a lot of problems.

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Fluid pricing has been a common practice throughout the whole travel industry for many years but only really been bought to our attention due to the internet. In the good old days you would go into local TA book a holiday and pay the price and you would never know what happens later with prices. Unfortunately its human nature to moan if a price goes up unless you have booked prior to increase but if the price goes down and we then book we are "over the moon" because we have got a bargain we cannot have it both ways. 

I booked a ski holiday less than 2 weeks ago for January and the price is now £80 lower but equally it could have gone up its the gamble you take.

 

 

Edited by sinbad10

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2 hours ago, mitch said:

i have no real objection to fluid pricing its supply and demand if a cruise is selling fast they will push the price up to extract as much as possible.likewise if its not selling they will reduce the price until it starts to sell. what i do object to is having to pay more for a single cabin than for single occupency of a double cabin esp when the single supplement for a double is 100%.

Single supplements, auto grats (as it was) and fluid pricing are all "rip offs" as far as I'm concerned but ultimately we know it's going to be there when we book, we either accept it or don't book.

In your case Mitch it probably comes down to onboard spend, I suspect the cruiseline would assume that you'll spend a lot less than a couple or family, hence the additional cost of a single cabin.

HLM.

 

 

 

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2 hours ago, mitch said:

........ what i do object to is having to pay more for a single cabin than for single occupency of a double cabin esp when the single supplement for a double is 100%.

I can only assume that this results from a poorly specified algorithm, which is par for the course with P&O's IT dept. If it were the other way round it might be more sensible but really their prices should be the same, and that would be the same for any other cruise line.

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4 hours ago, HthrEdmndsn said:

How do you find out if others paid less than you unless you ask? If you don't think you'll like the answer, don't ask! 

Ah yes. The good old days. When only people who knew what they were doing two years in advance could go on cruises. 

You don't have to ask. Passengers who think they have got a bargain are ready to tell you

Pip

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1 hour ago, HLM said:

Single supplements, auto grats (as it was) and fluid pricing are all "rip offs" as far as I'm concerned but ultimately we know it's going to be there when we book, we either accept it or don't book.

In your case Mitch it probably comes down to onboard spend, I suspect the cruiseline would assume that you'll spend a lot less than a couple or family, hence the additional cost of a single cabin.

HLM.

 

 

 

that would be a false assumption HLM esp in my drinking days i guarentee i would spend more than a couple lol. unfortunateley they wouldnt include casino spend as even now if you did i spend far more than your average couple. in fact the last 2 cruises the casino have issued me with a letter giving me free chips on my next cruise taken within 6 months.unfortunately i wont be able to take them up on it this time unless they can sort my back out before april.

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4 hours ago, mitch said:

i also sympathise with those needing an adapted cabin not being able to get one because able bodied people have booked them. the cruiselines should insist on having medical evidence of need. on the 28 night cruise on arcadia there were many able bodied in accessible cabins because they were bigger and they got in first. but likewise there were also over 20 undeclared mobility scooters on board mostly from the too fat to walk brigade. there were allsorts of problems with daytrips etc because they had far more "disabled" passengers than they knew about in advance so they were scrambling to get enough or any suitable transport for the numbers wanting it and caused delays at the gangplank etc. scooters etc are supposed to be declared on booking but a majority on that cruise were not. it led to a lot of problems.

Mitch, how did over 20 mobility scooters get onboard, the booking conditions say that if you do not have a accessible cabin you are not allowed to take a scooter onboard. I do wish they would stick to the rules.

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thats what they were trying to sort out they were appearing everywhere.it was like wacky races at times. several times they broadcast asking people not to leave them in corridors otside cabins.not just scooters but ordinary wheelchairs. i was on sky deck which is quite a tight area none of which are adapted as far as i know and there were 3 wheelchairs and a scooter up there and at night the scooter was put in the corridor to charge. the cabin opposite mine they had a wheelchair and the mess they made of the door trying to get in in the wheelchair was horrendous i reckon the door would need taking off sanding down and repolishing etc. because we were at the end of the corridor next to the door out onto deck 10 there wasnt much manouvering room to get an angle into the cabin without hitting the door.

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I understand that there are people who need to use mobility scooters and wheelchairs but my point is that the cruise companies should never have allowed them onboard if the had not booked the appropriate cabin, what if the alarms had gone off, the problems that would caused !

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I truly feel sorry for anyone who is a wheelchair/scooter user but rules are rules and if someone like Towny is forced to book early to secure an adapted cabin then I think it is very wrong of P&O ( or any other line ) to then bend the rules and allow scooters on, obviously without knowing the facts it would be wrong to judge but if someone turns up with a scooter which has not been declared at the time of booking then they should have been refused boarding unless they were prepared to leave it in Southampton.

There are reasons P&O brought these rules in and it wasn't just to make life difficult for people who need to use a scooter tbh if I had been on that cruise and forced to pay an inflated price only to discover P&O then moved the 'goal posts' I would be demanding a substantial refund !! 

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3 hours ago, mitch said:

that would be a false assumption HLM esp in my drinking days i guarentee i would spend more than a couple lol. unfortunateley they wouldnt include casino spend as even now if you did i spend far more than your average couple. in fact the last 2 cruises the casino have issued me with a letter giving me free chips on my next cruise taken within 6 months.unfortunately i wont be able to take them up on it this time unless they can sort my back out before april.

There are always exceptions to the rules Mitch, but on average I suspect that other singles don't spend like you do, hence the reason they are giving you casino chips.

As you said "in your drinking days" you'd spend more that the average couple,  but that appears to suggest you don't drink as much nowadays, therefore cruiselines can't predict who's going to spend and who ain't so I suspect they'll add the single supplement to all single cruisers just in case.

HLM.

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3 hours ago, mitch said:

thats what they were trying to sort out they were appearing everywhere.it was like wacky races at times. several times they broadcast asking people not to leave them in corridors otside cabins.not just scooters but ordinary wheelchairs. i was on sky deck which is quite a tight area none of which are adapted as far as i know and there were 3 wheelchairs and a scooter up there and at night the scooter was put in the corridor to charge. the cabin opposite mine they had a wheelchair and the mess they made of the door trying to get in in the wheelchair was horrendous i reckon the door would need taking off sanding down and repolishing etc. because we were at the end of the corridor next to the door out onto deck 10 there wasnt much manouvering room to get an angle into the cabin without hitting the door.

We always try and book our cabin on Sun deck. If we had found scooters and wheelchairs in the corridor then I am afraid I would have been down at reception complaining about our health and safety rights.  From past experience they should also apply a speed limit when onboard. 

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On 12/10/2018 at 6:14 AM, HLM said:

We all get shafted Mitch, just think of fluid pricing!!

While we continue to pay it, they'll charge it.

HLM.

 

If I do not like how a  is being run I do not use that business (Amazon in my case) .

I would suggest you do the same ??......Davybe 

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14 hours ago, *Dancing Queen* said:

I truly feel sorry for anyone who is a wheelchair/scooter user but rules are rules and if someone like Towny is forced to book early to secure an adapted cabin then I think it is very wrong of P&O ( or any other line ) to then bend the rules and allow scooters on, obviously without knowing the facts it would be wrong to judge but if someone turns up with a scooter which has not been declared at the time of booking then they should have been refused boarding unless they were prepared to leave it in Southampton.

There are reasons P&O brought these rules in and it wasn't just to make life difficult for people who need to use a scooter tbh if I had been on that cruise and forced to pay an inflated price only to discover P&O then moved the 'goal posts' I would be demanding a substantial refund !! 

Hi DQ.

P&O introduced the no scooter rule for standard cabin's as the corridors were littered with the damm things ,parked outside stopping us at the cleaning staff from getting about.

Imagine a fire and the lights going out ,and a load of scooters between us and safety ,whilst the selfish beggars try to get their scooters out of danger.

Then how good would it look in the press if P&O stopped anyone cruising because they had not read the booking T&Cs properly when booking, though some would deliberately book a cabin knowing they were not supposed to.

We will be taking a collapsable wheel chair next time we cruise which we can store in the room.

Celebrity have lots of wheelchairs you can borrow ,if you need to ,perhaps P&O should offer the same to passengers at least they will have some control over them....Davybe

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We have moved way off the service charge issue but will add my twopenn'orth to the scooter discussion. As someone who needs  to book a fully  accessible cabin, I do not want to deprive anyone who has walking difficulties of having a scooter on holiday to help them enjoy their holiday.  However I think that forcing scooter users to book an accessible cabin or suite is not the best way for P&O to proceed.  Perhaps a fairer way would be for P&O to have on board a fleet of scooters for hire which are collapsible and narrow enough to fit in a standard cabin, and be stowed there overnight.  In this way they could limit the number of scooters on board to an acceptable level, and the user would have no excuse for leaving it in the corridor.  

This would leave all accessible cabins for passengers who genuinely need them, and I would have no issues with providing P&O with full details of why my wife needs one of these cabins.

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i think it is something they need to look at as in my case if things get any worse i will need to consider a wheelchair or scooter. but i would not need a fully accessable cabin as i can still use a normal bathroom etc i just cant walk far. so i do think they need to restrict accessable cabins to those that need them. the problem with some of the scooters was that they were huge. access in lifts was rediculous at times. i think because it was a 29 night cruise the average age was mid 70's so mostly retired etc i imagine on shorter cruises the demographic may be different but as people have said how did so many get on board surely someone noticed that someone booking in for a sky/sun deck cabin was in a wheelchair/scooter?

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1 hour ago, mitch said:

i think it is something they need to look at as in my case if things get any worse i will need to consider a wheelchair or scooter. but i would not need a fully accessable cabin as i can still use a normal bathroom etc i just cant walk far. so i do think they need to restrict accessable cabins to those that need them. the problem with some of the scooters was that they were huge. access in lifts was rediculous at times. i think because it was a 29 night cruise the average age was mid 70's so mostly retired etc i imagine on shorter cruises the demographic may be different but as people have said how did so many get on board surely someone noticed that someone booking in for a sky/sun deck cabin was in a wheelchair/scooter?

The thing the scooter users fail to see they are blocking their own safe exit if there was any emergency.

Like Towny's idea P&O renting out suitable sized scooters for those who need them....Davybe

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