Our Sales, Administration, and Support Teams have been carefully expanded over the years and in excess of one hundred personnel combine to form Bolsover Cruise Club today. The Directors take recruitment and training very seriously and set the highest standards to ensure our staff continues to offer an unrivaled level of knowledge and service. Click on the “Team Group Name” to meet the staff or put a face to that familiar name.
Abbie - Cruise Expert
My name is Abbie and I will be your dedicated Cruise Expert.
I joined Bolsover Cruise Club in 2009 but have worked in travel since 2003 so have been lucky enough to experience lots of destinations on a wide range of cruise lines.
Travelling is one of my favourite things to do. I enjoy experiencing the different cultures and cuisine the world has to offer.
My favourite cruising destinations are the Caribbean and Italy: Venice, Rome and, in particular, the Amalfi Coast.
Outside work I enjoy spending time with my little boy who keeps me very busy! He also loves his holidays and has been cruising quite a few times.
I have a passion for cruising and look forward to helping you with future cruise holidays.
Contact Abbie today on 01246 819 819
Adele - Cruise Expert
My name is Adele and I will be your dedicated Cruise Expert. I have worked in travel for many years. After working as a shop manager for 2 years I was successful in being offered a position at Bolsover Cruise Club in 2004.
I have a real passion for travel and have enjoyed cruising to many places from the Caribbean to the beautiful Italian cities of Florence and Rome.
Outside of work I love to go walking in Derbyshire with my husband and our boys.
Contact Adele today on 01246 819 819
Alice - Cruise Expert
My name is Alice and I will be your dedicated Cruise Expert.
I have been in the travel industry since 2013, when I joined Bolsover Cruise Club.
Over the years cruising has grown in popularity and the industry is changing all the time with ships of all sizes and more destinations than ever, so I really believe there is something for everyone.
I have been lucky enough to experience many different cruise lines like P&O, Cunard, Princess, Royal Caribbean, Celebrity Cruises and Holland America as well as many destinations such as the Mediterranean, Caribbean and Northern Europe. My favourite destination has to be the Caribbean; I have been on two Caribbean cruises so far and they are my idea of the perfect holiday!
Contact Alice today on 01246 819 819
Amber - Cruise Expert
My name is Amber and I’m your dedicated Cruise Expert.
I have worked in travel since 2008 when I joined Bolsover Cruise Club and I thoroughly enjoy finding my customers their perfect cruise holiday and looking after their needs right up to travelling.
I believe cruising is the best way to travel and with so much choice for all age groups, there really is something to suit everyone.
I have cruised many times with my family and enjoy nothing more than visiting new destinations, meeting people and sampling the wonderful food and entertainment on board.
Contact Amber today on 01246 819 819
Ashley - Cruise Expert
I have always had a strong passion for travel and adventure and feel there is always something new to see and experience.
I was lucky enough to work as an entertainment rep in Greece in my early twenties which enabled me to combine my love of singing and performing, with the opportunity to explore a whole new culture and ensure guests had the very best holiday and service.
I feel extremely privileged to have travelled to many places over the years, my favourites including Jamaica, New York and Italy and I love anything from a long relaxing beach holiday, to a cosmopolitan city break, a rambling cultural expedition or of course a fabulous cruise holiday to combine them all!
Contact Ashley today on 01246 819 819
Bethany - Cruise Expert
My name is Bethany and I will be your dedicated Cruise Expert.
I have been in the travel industry since 2013, but before that I secured a BTEC qualification in Aviation, Leadership and Management & Marketing.
Completing these qualifications as a young adult gave me the confidence and skills to secure my first full-time job as a sales consultant in the insurance industry. After a few years of enjoying the fast sales life I found I missed travel too much!
I joined Bolsover Cruise Club towards the end of 2013 and I have never looked back. I love the amazing opportunities my job gives me and I have been lucky enough to travel to many parts of world.
Contact Bethany today on 01246 819 819
Charlotte - Cruise & Stay Expert
Marketing Assistant keeping our website up-to-date and emailing members with the latest cruise news and offers.
When I’m not at work, I love to travel and I’m always planning where I’m going next!
Chloe - Cruise Expert
It was nice to speak to you recently. My name is Chloe and I will be your dedicated Cruise Expert.
I studied Tourism and Business at university and my previous experience is in Hospitality and Hotel Management. I have been with Bolsover Cruise Club since 2007. When I started working here I knew nothing about cruising but quickly learned why it’s so popular and I am now a cruise addict!
My favourite cruise line is Celebrity, but I do think there is a ship to suit everybody’s needs and budget.
I like a mix of relaxing and exploring when I go on holiday and feel that cruising is the best way to do this. The most memorable destination I have cruised to is St Petersburg; so interesting and different.
I have been lucky enough to win ‘Sales Person of the Year’ three times since I joined Bolsover Cruise Club and have been nominated for numerous national awards. I try to take pride in my work and have a real enthusiasm for it.
Contact Chloe today on 01246 819 819
Danielle - Cruise Expert
My name is Danielle and I will be your dedicated Cruise Expert.
I joined Bolsover Cruise Club in 2004; there’s nowhere better to feed the cruise bug! It was soon after I joined Bolsover Cruise Club that I experienced my first P&O Cruises holiday, which was also my first Caribbean cruise, and I haven’t looked back.
My husband Alex, daughter Evie and I now cruise as much as possible. We have been lucky enough to enjoy many different destinations on a variety of cruise ships.
From cruising around the Mediterranean on Symphony of the Seas, one of the largest ships in the world, to sailing the Norwegian Fjords on one of the smaller ships, Balmoral, I’ve loved them all.
And not forgetting the sailing from New York on the iconic and refined Queen Mary 2, just in time for Christmas. It was magical.
I love being here for our customers both face to face in our Cruise Bureau or over the phone in our contact centre. I work hard to build a genuine rapport to help you find your perfect cruise.
Contact Danielle today on 01246 819 819
Daryl - Cruise & Stay Expert
I have worked in the travel industry for over 10 years and have been fortunate enough to travel to some amazing destinations.
I have a real passion for travel and like nothing better than exploring new places and meeting the local people.
I am always looking for the next adventure to cross off of my ever increasing bucket list.
Davena - Cruise Expert
My name is Davena and I will be your dedicated Cruise Expert.
I left college in 1990 with a qualification in travel and tourism and quickly joined a high street store selling an array of holidays. I had the pleasure of managing my own store before becoming a mother to two girls and making the decision to move abroad. I went to work as a representative of a hotel and villa company looking after British holidaymakers.
In July 2010 I came back to the UK and joined Bolsover Cruise Club as a Cruise Expert. I helped open the Cruise Holiday Shop, our first retail outlet, where over the years I have found my own love for cruising. I especially love trying different cruise lines and experiencing new ports, destinations and cultures to pass on my knowledge for this fast growing and changing market.
Contact Davena today on 01246 819 819
Dawn - Cruise & Stay Expert
My name is Dawn and I have been with Bolsover Cruise Club since 2009 and I currently work in the Cruise and Stay department. Prior to my time at Bolsover Cruise Club I worked in travel for 5 years holding various positions from reservations to customer service and administration.
I always knew I wanted to do something in travel as it really is my passion in life. I have been incredibly lucky to visit some amazing places, both through work and in my personal travel. My favourite place in the world is Vietnam. I’ve visited several times and I still can’t get enough of the people, culture and the food.
Having been in the cruise industry for a long time now I have been fortunate to sail on many different cruise lines. My favourite cruise line is Azamara Club Cruises as the intimacy of the small ships really is worth every penny and I have managed to sail on some fabulous itineraries.
Donna - Cruise & Stay Expert
My name is Donna and I will be your dedicated Cruise Expert.
I joined Bolsover Cruise Club in 2006, prior to this I spent almost twenty years working in the customer service industry.
I sailed on my first cruise with my husband in 2004 after years of listening to my parents talking about their cruising “adventures” and I can honestly say that I have never looked back, taking at least one cruise every year since.
I have been lucky to visit some amazing destinations including Europe and the Mediterranean, Africa, America and the Caribbean, many of these on cruises.
My favourite destination to date is the Baltic capitals with St Petersburg being the highlight, closely followed by a Transatlantic cruise on Queen Mary 2 sailing from New York back into Southampton.
During my time at Bolsover Cruise Club I have built up a lovely customer base and I always look forward to hearing from them, whether it is to book another cruise or to tell me all about their latest one.
I enjoy passing my knowledge on to clients who are new to cruise when helping them find their perfect cruise holiday.
Contact Donna today on 01246 819 819
Elsa - Cruise Expert
My name is Elsa and I will be your dedicated Cruise Expert. I joined Bolsover Cruise Club in 2015 and have worked in travel for my entire career. Cruises are a firm passion of mine and I have been cruising since I was a child.
I have been very lucky to visit many countries around the world already but I still have a very long bucket list! I believe travel is the only thing you can buy that makes you richer as a person.
My travel highlights include watching the sunrise at Angkor Wat in Cambodia, swimming with dolphins at Atlantis, the Palm in Dubai, having a water fight with an elephant in Thailand, watching the sunset sipping cocktails from the rooftop infinity pool at Marina Bay Sands, Singapore and kayaking the Colorado river in the Grand Canyon.
I also LOVE hearing travel stories so please do keep in touch and let me know your experiences and highlights from your cruise!
Contact Elsa today on 01246 819 819
Emily - Cruise Expert
My name is Emily and I will be your dedicated Cruise Expert.
I first cruised at the age of six months old, on board the famous QE2!
Growing up I travelled extensively around the world and I knew this passion for travel would continue into adulthood. Having graduated university, I wasn’t quite ready for a life on land and went to work for P&O Cruises as an entertainment officer eventually working my way up to assistant cruise director.
I met my husband at sea and after deciding we wanted to settle down on land, I happened to meet our Managing Director, Michael Wilson, on board and plucked up the courage to ask him for a job! Luckily, he said yes, and I haven’t looked back since!
Whilst working on board I was fortunate enough to travel round the world twice on World Cruises and spend many a winter soaking up the sun in the Caribbean. This makes choosing my favourite destination very hard; nothing will beat sailing into Sydney with the amazing harbour bridge coming into view.
However, my favourite place would have to be Cape Town; it’s just breathtakingly beautiful!
I have two gorgeous little boys who appear to also have the travel bug. Hopefully the experience I have from working at sea combined with cruising now with my own children puts me in a fortunate position to be able to help you choose and book your next cruise holiday; wherever that may be!
Contact Emily today on 01246 819 819
Erin - Cruise Expert
My name is Erin and I am your dedicated cruise expert.
Before I came to Bolsover Cruise Club , I spent 10 years working as a professional dancer on board Princess Cruises ships .
Whilst working on board, I was lucky enough to travel the world, visiting the most amazing destinations. I also met my husband onboard.
After getting married in Camps Bay, his home land of South Africa, we have settled in the UK. I was delighted to find a job as a cruise expert, so I can share my love of cruising and hopefully can help you make the perfect choice for you, through my experience at sea .
Contact Erin today on 01246 819 819
Evie - Cruise Expert
My name is Evie and I have worked in travel since 1987. I started on a youth training scheme after leaving school and worked my way up to assistant manager at a well-known travel agency.
I was ready for a change and wanted to learn more about the cruise industry so joined Bolsover Cruise Club in 2012.
The cruise industry is changing all the time with ships of all sizes, facilities and destinations so I really feel there is something for everyone.
I enjoy my job and speaking to different people every day finding the perfect cruise for them.
I love working for Bolsover Cruise Club; it’s satisfying to be recognised with our many awards and to be so well-known for our customer service, expertise and professionalism.
Contact Evie today on 01246 819 819
Faye - Cruise & Stay Expert
I have always been interested in travel and experiencing new cultures, so after graduating from University I knew I wanted to take the time to travel. I have been lucky enough to live and work in various places around the world including South East Asia, Australia and the Maldives. Some of my most memorable experiences during my adventures include hiking and camping on The Great Wall of China, sky diving over the Great Barrier Reef and learning to dive in the Maldives. During my time overseas I realised I wanted a career in the travel industry.
I am incredibly excited to be a part of the Cruise & Stay team and be able to use my past experiences to create the perfect package for our customers.
I am always thinking of my next adventure, next on my bucket list is Indonesia and Malaysia.
Francesca - Cruise Expert
My name is Francesca and I will be your dedicated Cruise Expert.
I have worked in travel since 2003 and joined Bolsover Cruise Club in 2012. I started my first job at First Choice but after having my daughter Jessica decided I wanted to specialise in cruise and I’ve never looked back!
I have a passion for travel and love spending time helping people plan their holidays, whether it’s a once in a lifetime round the world trip or a family break, I love taking the time to research the destinations and match the best ship to my customers.
I have been very lucky and have travelled extensively over the years on both land-based and cruise holidays.
My favourite cruise line is Celebrity, however my favourite cruise was a river cruise that I did on AmaVenita along the Danube. I loved sailing leisurely along the river and waking up each day right in the heart of the destination ready to explore a new city.
I will be looking after your booking from start to finish so please don’t hesitate to contact me if there is anything that I can help you with.
Contact today on 01246 819 819
Gemma - Cruise Expert
My name is Gemma and I am pleased to be your dedicated cruise expert.
I have been within the travel industry since a young age; I started up in the skies as an air hostess, before moving onto the high street as a travel agent and now specialising in cruises.
I am thrilled to work in travel as I have always enjoyed learning about amazing places and investigating all the great things to see and do. I particularly enjoy being able to use this knowledge to help customers celebrate significant life events. Most of all, I feel privileged to be involved, although in a small way, in the celebration of substantial anniversary milestones – which is a personal goal of mine and I am always in awe of those who achieve them.
I have been lucky enough to have travelled to some incredible destinations, my favourites being Mexico, Singapore and Mauritius, and I have a mighty long list of destinations that I am looking forward to experiencing.
Call Gemma today on 01246 819 819
Hannah - Cruise Expert
My name is Hannah and I will be your dedicated Cruise Expert.
I have worked in the travel industry since 2013. Before that, I worked in sales and customer service but my love for travel led me to Bolsover Cruise Club. It has been lovely to build friendships with clients. It’s nice to deal with repeat clients, I get to learn what they all like and I’m able to offer a much more personalised experience.
I have been lucky enough to experience several different cruises, sailing from Southampton as well as fly cruises, with a variety of cruise lines. My most memorable experience to date must be the river cruise I did in November 2016 on the Danube, starting in Vienna and cruising through to Budapest.
It was like no other cruise I had experienced before and felt like a story. I learnt so much about each port I visited with huge thanks to the cruise tour guides!
Contact today on 01246 819 819
Harriet - Cruise Expert
My name is Harriet and I will be your dedicated Cruise Expert.
Prior to joining the team at Bolsover Cruise Club I completed my A-levels, including one in travel and tourism. I enjoyed this so much I decided to further my
education in travel and undertook an apprenticeship. Over two years I achieved an NVQ Level 2 in Travel and Tourism Services and after five years of working in retail I decided it was time to have a change and go see the world!
During the few years I had away from the office, I lived and worked in the French Alps and Canada.
I spent several months in the United States on some very exciting road trips visiting Seattle, San Francisco Yosemite, Las Vegas and San Diego, to name a few, as well as ticking off many Caribbean islands.
My first taste of cruising was a river cruise along the Nile, which was an amazing experience and really opened my eyes to what cruising is all about.
Since joining Bolsover Cruise Club I have had the opportunity to see what so many different cruise lines have to offer, each one providing very different experiences. In recent years I have cruised around the British Isles, Mediterranean and the Norwegian Fjords. There are still so many places I cannot wait to visit, and I couldn’t think of a better way to see them all than on a cruise.
I have so many amazing stories from family and friends about their time onboard, which I would love to share with you alongside my own experiences.
I can’t wait to hear all about your previous holidays and I look forward to helping you arrange your next cruise adventure.
Contact Harriett today on 01246 819 819
Hayley - Cruise Expert
My name is Hayley and I will be your dedicated Cruise Expert. I joined Bolsover Cruise Club in October 2004 after 10 years working in the travel industry.
Outside of work I like to relax by reading a good book and maybe having a glass of wine or two. I also enjoy getting out and about walking my beautiful dog.
Contact Hayley today on 01246 819 819
Isabel - Cruise Expert
I joined Bolsover Cruise Club at the beginning of 2019. I have worked in the travel industry since 1999 and I can honestly say it’s a pleasure to be working with such a great team here at Bolsover.
My love for cruising began when I was 21, when I was taken on my first cruise around the Caribbean. I have had a love for cruising and travelling ever since.
Here at Bolsover, we pride ourselves on the service we provide. I enjoy speaking with customers old and new, love finding the perfect cruise and I am here from your initial enquiry until you return home and look forward to speaking to you again.
In my personal life I am kept on my toes with my partner, three children and our doggy Barney. They definitely keep me active and my family also love exploring the world and going on new adventures. It is a pleasure to see they enjoy travel as much as I do and they just wished we owned a ship!
I have a passion for cruising and travelling, and I look forward to helping you with your future cruises.
Contact Isabel today on 01246 819 819
Jay - Cruise Expert
My name is Jay and I will be your dedicated Cruise Expert.
I have worked in travel since 1997 when I gained my NVQ in Travel and Tourism while working as an apprentice for a high street agency. I worked with this agency for nine years and worked my way up to a managerial role.
I joined Bolsover Cruise Club in 2005 as a dedicated cruise expert and I thoroughly enjoy finding my customers the perfect cruise holiday and looking after their needs right up to travelling. I have also had the pleasure of cruising with many different cruise lines and I’ve enjoyed each and every one of them, they all have their own individual character and style. In my opinion cruising is one of the best ways to travel and the perfect choice for all ages with more choice now than ever before.
My favourite destinations include the Caribbean for relaxing, sun, beaches and cocktails. For culture and interest, one of the best places I’ve cruised is the Baltic capitals and the Kiel Canal.
Contact Jay today on 01246 819 819
Jennifer - Cruise Expert
My name is Jennifer and I will be your dedicated Cruise Expert.
I have had many roles within the travel industry. I started at sea working in the children’s youth club on board Aurora and Oriana. Whilst onboard I was lucky enough to see the world, visit some amazing places and meet amazing people.
Cruising is a real passion for me which is why I have done many cruise holidays myself.
I have great knowledge on the different cruise lines we book. There are lots of places I have visited, but my favourite destination would have to be New York.
I have worked at Bolsover Cruise Club since April 2011 and I really don’t know what else I would do as I love my job. I will look after my customers throughout their booking journey and I have so many lovely customers who come back to me time and time again. It’s such a pleasure to hear from them.
Contact Jennifer today on 01246 819 819
Jessica - Cruise Expert
My name is Jessica and I will be your dedicated Cruise Expert.
I have worked in the travel industry since 2004. I started working for the Co-Op selling all types of travel and holidays from mini breaks and late bargains to luxury holidays and cruises.
I decided that I wanted to specialise in one product and joined Bolsover Cruise Club in 2010. During my time here, I have received extensive training and have been lucky enough to experience some of the fantastic products we have to offer. This has really helped me build my knowledge, so I can guide customers from first-hand experience.
I have visited the Mediterranean, USA, Dubai and the Caribbean and I still have so much more to see. My favourite cruise holiday so far must be the Caribbean; I love the sunshine, relaxed atmosphere and the beautiful beaches!
Here at Bolsover Cruise Club we pride ourselves on the service we provide. I will be here for you from initial enquiry until you return home and will look forward to speaking to you again to arrange your next cruise.
Contact Jessica today on 01246 819 819
Jodie - Cruise Expert
My name is Jodie and I will be your dedicated Cruise Expert.
I have been in the travel industry since I was 16 years old, starting my career in a travel call centre before moving on to work for Eurostar.
Eventually, I applied to become an air hostess flying out of London Gatwick before moving back to Sheffield where I worked on-board Midland Mainline trains as a First-Class customer host. I really enjoyed my role but when an opportunity came up to fly again and be based out of Manchester I had to take it!
I travelled to places that I could only dream of – Orlando was the main route but I also went to Las Vegas, Bahrain, Ascension Island and even the Falkland Islands! I couldn’t believe I got paid to travel to such amazing places.
In 2006, I met my husband and decided to return to short-haul so I could spend more time at home.
I had heard of Bolsover Cruise Club so when the opportunity came up, I grabbed it with both hands.
10 years on and I have never looked back! I am so privileged to work for such a professional company.
I have gained so much knowledge, been on fantastic cruises including the Mediterranean and the Caribbean and had the privilege to take my family, including my 2 children, on cruises too, which they love!
Contact Jodie today on 01246 819 819
Joseph - Cruise & Stay Expert
I originally came to Bolsover Cruise Club as part of my work placement in 2011. My experience at Bolsover Cruise Club stayed with me and this is the reason why I re-joined the company in 2018.
My love for travel came from my parents who were always looking for our next adventure (always booking with Bolsover Cruise Club of course). Having travelled to many parts of the world from a young age, I gained an appreciation for the travel industry and this influenced my career choices moving forward. It has also helped with my job role because I have insight into the places our customers are traveling to and I can advise on the best things to do in their chosen destination.
My favourite adventure was a road trip around California, seeing iconic places such as Yosemite, Monterey Bay and Lake Tahoe.
Next on my bucket is Asia, with my first stop being Japan.
Contact Joseph today on 01246 819 819
Kaitlyn - Cruise Expert
My name is Kaitlyn and I will be your dedicated Cruise Expert. I’ve worked in travel since leaving school. I qualified with a NVQ Level 3 in Travel and Tourism and before completing a 2-year apprenticeship at a high street travel agent.
My greatest achievement so far was being awarded the Young Leisure Agent of The Year Award in July 2016 at the industry’s Agent Achievement Awards in London. I followed that up with an Apprentice of the Year Divisional Award in December 2016 at a ceremony in Cyprus!
I love the sunshine and like to get away as much as I can and I’m lucky that my job gives me the opportunity to travel to places most people only see on postcards or magazines!
Contact Kaitlyn today on 01246 819 819
Kelsey - Cruise Expert
My name is Kelsey and I will be your dedicated Cruise Expert.
I started in the travel industry when I left school at the age of 16 working for a UK-based coach travel company. Whilst I really enjoyed the role, I felt there was a little something missing so I started looking for a career in worldwide travel. I had cruised many times as a child with my parents and siblings, mainly to the Mediterranean which I absolutely loved.
After a long search I finally found the perfect job here at Bolsover Cruise Club. I joined in 2014 and have been here ever since. I’ve discovered there is so much more to cruising than first meets the eye and I love to share my knowledge and experiences with my customers.
My favourite destinations are Norway and the Mediterranean so far, but there are so many more places I want to see, Alaska and Australia being top of the list!
In my spare time I love to spend time with my family and friends, travel and generally make the most of every day. I hope I can make the experience of booking your dream cruise holiday as easy and simple as it should be.
Contact Kelsey today on 01246 819 819
Kirsty - Cruise Expert
My name is Kirsty and I will be your dedicated Cruise Expert.
I have worked in the travel industry since leaving college in 2009, when I joined a high street agency where my love for travel really developed. I came to Bolsover Cruise Club in the spring of 2013.
Like every travel agent I love to travel and have been lucky enough to visit quite a few destinations. My favourite long-haul spot is Orlando (who doesn’t love Mickey Mouse?)
A destination that surprised both myself and my husband whilst sailing on P&O Cruises Oceana was Ajaccio in Corsica; the beaches were simply amazing.
Rome amazed me with its history and beauty and it’s definitely a place I can’t wait to go back to.
Before starting at Bolsover Cruise Club I had never been on a cruise though it’s safe to say it’s now one of my favourite ways to holiday.
I got my husband to go on his first cruise in 2016 on board Oceana and since then we try to fit a cruise in each year.
Contact Kirsty today on 01246 819 819
Laura - Cruise Expert
My name is Laura and I will be your dedicated Cruise Expert. I joined Bolsover Cruise Club in March 2006 after completing a business degree at Sheffield Hallam University.
I have always had a passion for travel and have been lucky enough to visit many places including Asia, USA, Caribbean, Australia, Dubai, Mediterranean and the South Pacific.
My favourite destination would be the Caribbean islands as I am a real sunseeker.
However, my travels have also allowed me to experience some amazing, once in a lifetime moments. These include a helicopter ride over the Great Barrier Reef, a RIB ride on the reversing rapids in Saint John, New Brunswick, horse riding in Jamaica in the Caribbean, sailing under the Sydney Harbour Bridge, visiting the Sistine chapel in Rome, and canoeing to the Seven Sisters waterfall in Geiranger – all on a cruise holiday!
Cruising is my favourite way to travel as you can see so many different destinations in one holiday, enjoy luxury accommodation, great food, entertainment and only unpack once!
I enjoy planning these adventures whether it is for my own travels or others.
Contact Laura today on 01246 819 819
Lauren - Cruise Expert
My name is Lauren, your dedicated Cruise Expert. I have a passion for any kind of travel, particularly cruising having sailed from the age of 10 months old on a wide range of ships from P&O’s Canberra to the very latest with Royal Caribbean International and Norwegian Cruise Line. My experience will help me provide you with the very best service.
When I’m not counting down to my next holiday, I enjoy spending time with family, friends and my adorable cockapoo!
Contact Lauren today on 01246 819 819
Layla - Cruise Expert
My name is Layla and I will be your dedicated Cruise Expert. I live on the edge of the beautiful Peak District in Matlock with my partner and my boxer dog, Honey.
I have been at Bolsover Cruise Club since 2014 and I love it! Not only do we have a great team but I get to spend all day speaking to wonderful people, hearing about their amazing adventures on cruise holidays!
I have experienced some fabulous ships and enjoyed many itineraries. I have been to the beautiful Caribbean on NCL’s Spirit, Athens on P&O Cruises’ Oceana visiting the breath-taking Acropolis, the lovely Honfleur on P&O Cruises’ Azura and Amsterdam on Cunard’s Queen Mary, to name a few.
I struggled to get my partner on his first cruise and now he won’t do anything else…. Where else do you get everything under one roof? Delicious food choices, speciality restaurants for a little indulgence, so many different places and experiences throughout your voyage and there’s a ship for everyone!
I’m really looking forward to speaking to you in the near future and helping you plan your next wonderful cruise holiday.
Contact Layla today on 01246 819 819
Leigh - Cruise Expert
My name is Leigh and I will be your dedicated Cruise Expert.
I have worked in the travel industry since 2002 and apart from a few years working in a retail travel agent, the rest of my career has been specialising in cruise holidays.
Travel is my greatest passion and I have been incredibly lucky to travel to many destinations throughout my career.
Some of my favourite places include Italy for the food, architecture and wine; Hong Kong for the vibrancy; Thailand for the beaches and culture, and Las Vegas for the nightlife and entertainment.
I have cruised with P&O Cruises, Cunard, Royal Caribbean, Celebrity, Azamara, APT, Princess and Oceania.
My most memorable cruise experience was without a doubt sailing into Venice and taking in the beautiful sights of the Doges Palace and St Mark’s Square before hopping onto a gondola and cruising down the Grand Canal.
Other cruise highlights include snorkelling in Barbados with the turtles, wine tasting in the Beaujolais region, wandering around the beautiful streets of Paris and driving along the stunning Amalfi coastline.
Outside work I enjoy socialising with friends and family, watching live music, walking my dog and retail therapy (especially shoes)!
Contact Leigh today on 01246 819 819
Lily - Cruise Expert
My name is Lily and I will be your dedicated Cruise Expert.
I joined Bolsover Cruise Club in 2013 after travelling and working in a variety of countries since the age of 18.
I have been very lucky over the years to travel to many exciting destinations and cruised with different operators.
Since joining Bolsover Cruise Club I sailed on my first river cruise which did not disappoint. I cruised along the beautiful Danube through Germany and Austria, which is a completely different style of cruising to ocean cruises but was an amazing trip and something I never thought of doing until starting my career at Bolsover Cruise Club.
Another first for me was a Cunard cruise, something I never thought would be my cup of tea. Turns out the tea they serve has a cup to suit everyone; first lesson learned, never judge a ship by its brochure!
My favourite destination is the United States and it’s my aim to visit as many states as possible; up to now Nashville has been my favourite stop.
Over the years I have got to know a lot of customers and enjoy helping them plan their next cruise. My absolute favourite part of my job though is when clients return and give me a call to tell me what a great time they had.
Contact Lily today on 01246 819 819
Lisa - Cruise Expert
My name is Lisa and I’ll be your dedicated Cruise Expert.
My passion for travel started back in the early 90’s as an overseas representative on the island of Majorca where I enjoyed several summers of hard work and fun. When I came home I started working for a leading travel agency and progressed to a role in customer services at head office. It was around this time I experienced my first cruise on-board Airtours’ Sunbird and I quickly realised that the cruise industry was the direction I wanted to follow.
In 2002 I started working for Bolsover Cruise Club when we were still fairly small, just 15 Cruise Experts! I’ll never forget the time Mr Wilson closed the office to take us all on board the Queen Mary for her launch. I’d honestly never seen anything like her and she remains one of my favourites to this day.
I commute a long way each day to the office and I’m often asked why I do this journey. The answer to that is easy; I love my job and couldn’t work with a better team. I’ve been proud to watch Bolsover Cruise Club go from strength to strength each year, yet still maintain the family feel and high service levels that have won us numerous awards.
Contact Lisa today on 01246 819 819
Lottie - Cruise Expert
My name is Lottie and I will be your dedicated Cruise Expert.
I joined Bolsover Cruise Club in November 2013 as a Cruise Expert but originally started out in travel in 1996. I had a short break from the industry to complete an Honours Degree in Tourism at the University of Derby.
I love to travel and have been lucky enough to visit long-haul destinations including Australia, the Caribbean and the Middle East. I have experienced a variety of ships. both large and small over seven different cruise lines.
During my time at Bolsover Cruise Club I’ve received a number of awards, including a Top Agent Award for Celebrity Cruises as well as the top score in a Mystery Shopper competition in a trade publication.
Contact Lottie today on 01246 819 819
Louise - Cruise Expert
My name is Louise and I will be your dedicated Cruise Expert. I live in Nottinghamshire with my husband Lee, our two girls Isabella and Emilia and our two cats Martha and Hugo.
I’ve been at Bolsover Cruise Club since 2007 having worked in the Leisure and Tourism industry since leaving college in 2000. With my previous job I was lucky enough to live along the South coast, as well as Devon and Cornwall. Being by the sea became a way of life and after relocating back to the Midlands a job linked with the sea seemed natural.
I have been lucky enough to travel to some wonderful countries. Many places in North America, Quebec, Malaysia, Thailand, Hong Kong and numerous European cities, the best being Krakow in Poland. My all-time favourite holiday must be my honeymoon. We travelled around Sri Lanka with a private guide, immersing ourselves in local culture, staying in luxury hotels carved into rock formations, all followed by total relaxation in the Maldives.
I love working for Bolsover Cruise Club. I feel the reason we are such a successful company is due to the way we look after our customers throughout their booking experience and for all after sales. This is different to most of our competitors and I am sure is why we have such a high level of repeat business.
Contact Louise today on 01246 819 819
Lucy - Cruise Expert
My name is Lucy and I will be your dedicated Cruise Expert.
I have worked in the travel industry since leaving college. I started my career working for a travel agency on the high street before joining Bolsover Cruise Club in April 2008.
Contact Lucy today on 01246 819 819
Maddison - Cruise Expert
Hi, my name is Maddison and I am your dedicated Cruise Expert.
I have been working in the travel industry since 2013 starting out my career with a high street agent, before joining Bolsover Cruise Club four years later. I really enjoy helping customers find their dream cruise holiday, and love hearing all about their amazing experiences on return.
I love to travel and like to get away 3 times a year – both package holidays and cruising. My favorite land locations are New York and Santorini. My favourite cruise to date would be a river cruise sailing the Danube and I would love to experience more river cruises in the future.
During my spare time, I love to watch my local football team. I have now been to over 80 football league grounds. Other than this, you will find me socialising with my friends sampling a cocktail or two!
Contact Maddison today on 01246 819 819
Melissa - Cruise Expert
My name is Melissa and I will be your dedicated Cruise Expert.
I have been in the travel industry since I left school. I did a BTEC in Business & Finance then went on to do a Travel & Tourism qualification, both at college.
After college I secured a role in a large high street travel agent and in my first 6 months I was mystery shopped by a travel magazine scoring 98%! As a result, I was rewarded with a multi-centre trip to Egypt.
I worked my way through the many years on the high street to become a store manager. I then decided to start a family so had a year away from work and moved closer to my family.
Whilst I was off a job opportunity came along at Bolsover Cruise Club. I had heard of them before and during my time in the high street customers frequently sang their praises, so I thought why not find out more? After a tough interview I was lucky enough to be offered a role and I started at Bolsover in 2006.
I work in the main office at Barlborough, from where we all help to deliver exceptional customer service and go above and beyond to make the whole cruise experience a memorable one.
I also love that we have a very busy Cruise Bureau where clients can come in to see us to discuss their requirements and get their queries answered and we can put a face to a name!
Contact Melissa today on 01246 819 819
Nathan - Cruise Expert
I have worked at Bolsover Cruise Club since 2013, and in the travel industry since 1996.
I started as a trainee travel consultant soon after leaving school and progressed to store manager. In between I also worked overseas in Greece as a holiday rep for three summer seasons. I decided to learn some of the Greek language at college and gained some vocational qualifications.
I have visited some amazing holiday destinations including Sri Lanka, Mexico, Maldives and Cuba.
Cruising is a passion of mine and I have been lucky enough to experience several cruise holidays. My favourite cruise so far was a P&O Cruises holiday in the Mediterranean on-board Oceana. I had never visited Venice or Croatia before and I wasn’t disappointed.
I have also experienced a river cruise down the Danube taking in both Austria & Germany. It was great to try out a different style of cruising, especially with how popular they are becoming.
In the time I have been at Bolsover Cruise Club, I have built a regular customer base and enjoy catching up with my customers and helping them with their latest cruise plans. We also have a lot of new members that have never cruised before, so I’m able to explain how it all works and pass on my personal experiences. It’s always great to hear how much they enjoyed their first ever cruise and how they’ve developed the cruising bug from then on!
Contact Nathan today on 01246 819 819
Nicola - Cruise Expert
My name is Nicola and I will be your dedicated cruise expert. I have worked in travel since leaving school, working my way up from a 16-year-old trainee to manager of my own branch. My first cruise was on Royal Caribbean’s Splendour of the Seas and after that I was hooked!
I joined Bolsover Cruise Club in 2001 and I’ve cruised many times since, experiencing different ships and cruise lines as well as seeing some fabulous places; the Panama Canal, the Amazon, the Caribbean, Australia, the Norwegian Fjords and the Arctic Circle, the Baltic Sea and of course the Mediterranean
Exploring new destinations is a real passion of mine and so cruising is just perfect, several destinations and you only need to unpack once.
Fortunately for me, my husband and daughter love cruising as much as I do so our family holidays are always a cruise. For us, no land-based holiday has ever come close.
Contact Nicola today on 01246 819 819
Nina - Cruise Expert
My name is Nina and I will be your dedicated Cruise Expert. I have been with Bolsover Cruise Club since May 2014 but came from a varied background in hospitality with a focus on customer service.
Working in a specialised industry and developing such specialised knowledge has given me the confidence to advise on all kinds of cruise holidays for all kinds of people, and I strongly believe there is a cruise for everyone.
I have been very lucky in recent years to experience cruise lines such as Fred.OIsen, P&O Cruises, Princess Cruises and Holland America Line, while visiting some amazing destinations.
My most memorable cruise holiday was to the Caribbean with P&O Cruises which really was the holiday of a lifetime.
Contact Nina today on today on 01246 819 819
Noel - Cruise Expert
My name is Noel and I will be your dedicated Cruise Expert.
My background is mostly travel related with over 15 years’ experience in high street travel agencies before joining Bolsover Cruise Club in April 2003.
My first cruise was on P&O’s Canberra and I guess that many of our customers can say the same. Since then I’ve travelled for over 260 nights on ships of all shapes and sizes. This has given me a great insight into different countries and ports of call, helping me to give first-hand knowledge in my role as a cruise expert .
My favourite ships are small ships which tend to offer the less visited ports of call and have great cuisine.
Contact Noel today on 01246 819 819
Phoebe - Cruise & Stay Expert
My name is Phoebe and I’m part of the cruise & stay team.
I have been very lucky to have travelled on cruises with my family since I was very small, in fact I have sailed on cruises far longer than I have sold them! I have had the very good fortune to experience cruising as a family and while travelling with my husband, so I do consider myself a cruise aficionado!
Since joining Bolsover Cruise Club in 2013 I’ve been lucky enough to broaden my cruising horizons even further, having now sailed with eight different cruise lines.
My favourite cruise destination must be a tie between Venice and Dubrovnik. The sail into and out of Venice is one of those surreal, never forgotten experiences. Dubrovnik is such a beautiful place.
At home, I live with my husband Craig who I married in 2016, and our mini zoo of 2 dogs and (so far) 4 rabbits. When we aren’t on holiday we spend time away with our dogs, enjoy weekends of cricket in the summer and seeing our families.
Contact Phoebe today on 01246 819 819
Poppy - Cruise Expert
My name is Poppy and I will be your dedicated Cruise Expert. I worked in a high street travel agency for four years before joining Bolsover Cruise Club in September 2010.
My passion is for all things cruise, and along with my family, I go on as many cruise holidays with different cruise lines as I can!
Contact Poppy today on 01246 819 819
Rose - Cruise Expert
My name is Rose and I will be your dedicated cruise expert.
I have worked in the travel industry since 2001 but joined Bolsover Cruise Club in 2006.
Since then there have been many changes; some ships are getting bigger, but there are still lots of different options including small, large, family and adult only ships. There is something for everyone and I would be very happy to help you find the right cruise holiday for you.
I have been very lucky over the years to travel to many destinations and cruise on a variety of cruise lines. I have visited many places in Europe and America and feel cruising is the ideal way to visit new places.
Since joining Bolsover Cruise Club I have built relationships with a lot of regular customers who I have come to know really well. With my experience and knowledge of ships and destinations, be assured I can explain how it all works and find the best options for you and your family.
Contact Rose today on 01246 819 819
Roxy - Cruise Expert
My name is Roxy and I will be your dedicated Cruise Expert.
I have worked in travel my entire career. Prior to joining the team at Bolsover Cruise Club, I completed a two-year apprenticeship in a well-known high street travel agency. I qualified with a NVQ Level 3 in Travel and Tourism.
I have a huge passion for travel and I have been lucky enough to visit some spectacular places. However, my bucket list is still nowhere near complete. With that much choice of where to go in the world, I rethink my dream destination frequently.
I truly believe travel is the only thing we can buy to make us richer as a person.
“Jobs fill your pocket, adventures fill your soul”
I think it’s important to love what you do and I am proud to say that I love my job! My highlight is helping my customers plan their next holiday and then hearing about their amazing experiences on their return. So please do keep in touch and let me know your experiences from your cruise!
Contact Roxy today on 01246 819 819
Ruby - Cruise Expert
My name is Ruby, and I will be your dedicated Cruise Expert.
I began my career in travel in 2009, when I started as an apprentice for a high street travel agency and eventually joined Bolsover Cruise Club in 2013.
I love finding clients their perfect cruise holidays and I have been lucky enough to experience cruising myself.
There are so many different ships to choose from now, all with their own style and unique facilities that cruising is now great for all ages, families and couples, there is nothing better than waking up every morning to a different destination!
My favourite cruise destination has to be the Caribbean where you can have the best of both worlds! From a day relaxing on the beach at Carambola Beach Club in St Kitts to the wet’n’wild river tubing in the rainforests of Grenada.
At home I enjoy spending time with my husband, friends and family, long country walks with my cockapoo Milly and planning my next holiday!
Contact Ruby today on 01246 819 819
Sophie - Cruise Expert
My name is Sophie and I will be your dedicated Cruise Expert. I have worked in the travel industry for various travel companies since finishing college in 1998.
I joined Bolsover Cruise Club in December 2007. I enjoy travelling with my family and have been lucky enough to visit some fantastic places. I love sharing my knowledge and helping clients find their perfect holiday.
Contact Sophie today on 01246 819 819
Stacey - Cruise Expert
My name is Stacey, and I will be your dedicated Cruise Expert. I have worked in the travel industry since leaving college in 2002. I started working for a coach holiday company, then moved onto a high street travel agent. It was not until I moved to Bolsover Cruise Club in 2011 that I realised I had a love for cruising!
During my time at Bolsover Cruise Club, I have been lucky enough to visit some wonderful destinations. From the beautiful Norwegian Fjords, to the Caribbean and the Mediterranean. I love how cruising means you can visit so many different places in one holiday. So far, the Fjords were our favourite destination as we love the chance to walk and explore. The scenery was just stunning!
My dream destination would have to be Alaska, or maybe even sailing round the South Pacific islands. To be honest, with that much choice in cruising, I rethink my dream destination pretty frequently!
Contact Stacey today on 01246 819 819
Susan - Cruise Expert
My name is Susan and I will be your dedicated Cruise Expert.
I have worked in customer services and sales for many years and now love being a member of the team at Bolsover Cruise Club.
I have been cruising for over 27 years and my first cruise was on P&O Cruises Canberra when my ocean view cabin had a tiny window that looked in to a corridor and from there you could see out of a communal window! We at least had our own bathroom facilities as some passengers had to share! I have cruised on all the P&O Cruises ships except Arcadia and I am really looking forward to the addition of Iona to the fleet.
The largest ship I have sailed on is Royal Caribbean’s Harmony of the Seas and I could not believe how slick the embarkation was considering there was over 5,000 passengers on board. My favourite ship is Celebrity Eclipse, although to be honest I am just happy being at sea!
I am so fortunate to speak to so many different people every day to help them plan and book their dream cruise holiday.
Contact Susan today on 01246 819 819
Tara - Cruise Expert
My name is Tara and I will be your dedicated cruise expert.
I joined Bolsover Cruise Club in the summer of 2018.
Since leaving school over 10 years ago I completed a Travel & Tourism course at college and I have always loved travelling and chasing the sunshine!
I always wanted to be an air hostess since being a child and I got my dream job working for an airline which was a great life experience for me. After leaving the airline I joined the motor industry.
I worked for a prestigious brand and I made a lot of fantastic lasting relationships with my customers and gained a lot of experience from the industry, which I have brought with me to Bolsover Cruise Club. I have always loved cruising since being young and I love helping my clients find their perfect holiday.
Some of my travel highlights have got to be working with children in Brazil, swimming with dolphins in Mexico, making it to the top of the Burj Khalifa in Dubai and taking a helicopter tour over the strip in Las Vegas. I have been lucky enough to travel to many destinations around the world and cruising round the Caribbean is an all-time favourite for me. Australia and the Maldives are the next on my bucket list when I’m not spending time with my sausage dog Arthur!
Contact Tara today on 01246 819 819
Tracey - Cruise Expert
My name is Tracey and I will be your dedicated Cruise Expert.
After leaving school in 2007 I went on to study travel and tourism for two years at college. I then went on to do a 2-year apprenticeship at a high street travel agent.
I developed a huge passion for cruising, thanks to time spent with my family on cruise ships when I was growing up, so when a job came up at Bolsover Cruise Club I was delighted to be given the opportunity to join the sales team.
I love travelling and visiting new and exciting destinations. I have been lucky enough to travel to many places, but my favourite cruise destination must be the Caribbean. The beaches are postcard perfect.
We made some amazing memories such as climbing the Dunns River Falls in Jamaica, swimming with dolphins in Amber Cove and paddle boarding in Antigua, to name a few.
A close second favourite was a cruise I recently did to the Norwegian fjords with my partner, our son and extended family.
Norway is so beautiful and has the most amazing scenery. My favourite place was Flam, I would highly recommend the Flam railway to anyone. I love sharing my knowledge and experience with my customers and aim to give them the best service possible.
Contact Tracey today on 01246 819 819
Yvonne - Cruise Expert
My name is Yvonne and I will be your dedicated Cruise Expert.
I have been in travel all my working life, now over 45 years and I’ve had the privilege of travelling to some amazing countries during this time.
I joined Bolsover Cruise Club in 2001 and have experienced some fabulous cruises during this time. In 2014 we opened The Cruise Holiday Shop in Meadowhall and I love the variety of serving customers in the shop and working in the Cruise Centre at our Bolsover Cruise Club Head Office.
At home I’m kept busy with my family, especially my 10 grandchildren. I also enjoy going for long country walks, gardening, singing with the Rock Choir and of course warm sunny holidays!
Contact Yvonne today on 01246 819 819
Zoe - Cruise Expert
My name is Zoe and I will be your dedicated Cruise Expert. I joined the travel industry in 1997 and worked on the high street until 2006 selling various aspects of holidays from Butlins to Worldwide tours! I have been with Bolsover Cruise Club since April 2009.
I have an all-round knowledge of many cruise destinations which I use to ensure my customers receive the information they require to make their cruise holiday most enjoyable.
Contact Zoe today on 01246 819 819
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