Guests travelling with P&O Cruises are being made aware of a new policy brought into force to for anyone who tests positive for Covid-19 while on board.
Previously, any passenger who received a positive test was required to be medically disembarked, and make their own travel arrangements to return to the UK. However, under the updated P&O Cruises Covid policy, this is no longer the case.
The new policy states:
If you’re required to disembark the ship, we’ll always work with the local authorities to secure the most appropriate accommodation for your period of isolation. In most instances, these will be pre-determined hotels which have been identified as ones able to accommodate positive cases of Covid-19. Our dedicated support team will help you to contact your travel insurance provider. However, if your insurance doesn’t cover your required disembarkation arrangements, we will organise and pay for your isolation stay and journey home.
If you’re required to isolate/quarantine, or in some cases disembark the ship, due to testing positive for Covid-19 during your holiday, you’ll be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of days lost from your booked holiday with P&O Cruises. This FCC (which for UK guests is not ABTA or ATOL protected) can be used on any new booking and is valid for two years from the date of issue.
The change has been introduced to give customers added reassurance when travelling with P&O Cruises. In the event that costs incurred are not covered by travel insurance, the cruise line will ensure its passengers are not left out of pocket.