A Message For Our Cruise Club Members
We’re all negotiating unchartered waters at present and the situation remains ever-changing. We just wanted to let you know how we’re making our employees and our community a priority, whilst continuing to deliver the customer service you know and love.
In addition to closing both the Cruise Bureau and The Cruise Holiday Shop at Meadowhall for the time being, we have now shifted call centre operations too. Our Cruise Experts are now working from home, with only essential management in the office. While this means we can still be here to take your calls at a time when you need us most, it does mean that we are stretched. Please bear this in mind and consider contacting us at cruise.admin@bolsovercruiseclub.co.uk for any enquiries with existing bookings.
Our website remains open and poised to offer travel inspiration 24 hours a day, 7 days a week. Because, when all this is over, we’re all going to need a holiday.
Finally, we’ll continue paying our employees at Bolsover Cruise Club. They’re the ones keeping the cogs turning and they’ll be the ones welcoming you back with a smile when all this is over.
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I am disappointed with both your website errors and customer service whilst seeking a cruise for October 2022.
Bolsover was recommended but the first cruises I looked at appear to have errors.
I sent a 'chat' today which was picked up by Poppy at approx 12:55hrs.
I alerted her to the fact that Princess Cruises 2219 (21 Oct 2022) you show that the cruise is going to Cartagena, Columbia and suggested that this should be Cartagena in Spain.
She said that the cruise is going to the Caribbean, not Spain.
Before I could raise this, she ended the conversation.
Had she not done so, I also intended raising another issue regarding P&O Britannia B223 (2 Oct 2022) on the initial search screen it shows that the cruise includes Florence/Pisa. However, this is not reflected in the itinery page, nor on the P&O website.
I have tried to attach screen prints from both errors but an unable to do so
Good Morning Karen,
Thank you for bringing the cruise errors to our attention, we are looking to resolve this straight away. I'm sorry that there was a technical error with the chat system. After looking into this for you, I can see Poppy stayed on the line, but there was a connection error. If you'd like any further assistance, please don't hesitate to call one of our Cruise Experts on 01246 819 819.
This is a message for Michael Wilson MD of Bolsover
Hello
I've been a customer for some years and never heard a word from you - disappointing and unbusinesslike, but bearable.
Your staff are generally well-informed and courteous.
But during times of my irritation and disappointment with cruise operators, they have offered little assistance, other than "passing my comments" on to the cruise line.
The latest saga, with Regent SSC, was the straw that broke the camel's back.
Other passengers on the 16 day "Grandeur" cruise in December/January have told us that their agents represented them vociferously with Regent and were able to gain a great deal more compensation than Bolsover (which was NIL!)
You have let us regular customers down badly by your disinterest..
My family and I shall not be using your Company again.
Laurence Rosen
Dear Mr Rosen,
Thank you very much for your recent comments, we’ll absolutely take those on board.
Your itinerary being changed so close to departure was naturally something out of our control. However, as you’re aware, we escalated the matter with our contacts in the US and were successful in gaining you both additional onboard credit as well as a future cruise credit.
We can assure you that our team worked very hard to achieve this outcome for you and we were assured from the cruise operator that there was nothing more we could do to influence the matter, their decision was final.
We’re naturally disappointed to hear that this resolution isn’t to your satisfaction and would welcome any further feedback that might help us to improve in the future.
Kind regards,
The Bolsover Cruise Club Team