Your Cruise FAQs
Cruise holidays are back on the horizon and we understand that you might have a few questions ahead of your return to sea.
Here are some of the most frequently asked questions around coronavirus and cruising in general. Still need a question answering? Our Cruise Experts are on hand to help! Give them a call today on 01246 819819.
How do I check in for my cruise online?
Whichever cruise line you are travelling with, you’ll need to use your cruise personaliser in order to check in online. Here, you can complete full check-in details such as health declarations, as well as booking any dining, excursions or entertainment. If you’re travelling with Princess Cruises, Celebrity Cruises, Royal Caribbean International or MSC Cruises, you must also download the relevant app to your smart phone from the App Store so that you can complete things like virtual muster drills and booking restaurants easily once on board.
Can I book dining and entertainment on my P&O cruise before I board?
Certain things aren’t available to book before boarding, including some speciality restaurants, Freedom dining and selected entertainment. These can be booked once onboard using the free P&O Cruises app or at the ‘My Holiday help desk which are dotted around various points of the ship. Certain entertainment venues can be booked prior to boarding via your Cruise Personaliser.
Beauty treatments can be booked before boarding. If treatments do not show as available, it means all slots are full. Spaces do sometimes become available later, so don’t forget to keep checking once onboard for late availability.
Do I have to pay for Wi-Fi to use the P&O Cruises app onboard my ship?
No. All P&O Cruises guests will receive access to free guest Wi-Fi – this is for accessing the app only and will not work for other internet browsing.
What should I do if I don’t have a mobile phone with app capabilities?
If your mobile does not have the capability to run apps including the P&O Cruises app, please go to reception once onboard and they will assist with making any bookings necessary on your behalf.
Why can’t I print the tickets and luggage labels for my P&O Cruises holiday?
You can only print your tickets and luggage labels once your cabin number has been allocated. Please wait until you receive confirmation of your cabin number, after which point you will easily access all necessary documentation ahead of embarkation.
Can I change my cabin number once it has been allocated?
No, once your cabin number has been allocated it cannot be changed if booked on an early saver or late fare.
Will I need to show proof of my vaccine to board my cruise?
Yes, proof of vaccines must be shown in order to check in for your cruise holiday. You’ll need to download the NHS app and follow the link to download the QR code and set to travel. This will update each time you access the app so the date is always valid. Unfortunately we cannot help with issues relating to downloading or using the NHS app – you’ll need to call 119 or visit the NHS website for assistance.
If our party travels to the port together and a member of the party subsequently tests positive before boarding, will we be eligible to cancel our cruise and receive a Future Cruise Credit?
Some operators will allow the whole party to cancel and receive an FCC to rebook, provided the bookings are linked. However this does vary between cruise lines, so we suggest speaking directly to yours to check their individual policy.
What time should I arrive at the port if my cruise line requires a lateral flow test ahead of boarding?
If you need to provide a negative lateral flow test at the port prior to boarding, you should arrive at the time shown on your tickets. This may differ to your actual check-in time in order to allow sufficient time for testing and results to be returned.
According to my ticket, I’m required to be at two different terminals at the port – one for my lateral flow test and one for check-in. Is this correct?
Yes. You should follow what it says on your cruise documentation and make sure you arrive on time and at the correct terminals as specified on your ticket.
How do I book my PCR test ahead of my cruise?
Some cruise lines such as Royal Caribbean and Celebrity Cruises require you to have a negative PCR test, while others such as Cunard and P&O Cruises currently do not. This can change at any time so please refer to the cruise operator’s website for confirmation. If you do require a PCR test, you will receive an email to book your PCR test around a week before your cruise. This email will include links that can be followed to book your PCR test. Your results may take several days to arrive and can be expected right up until the day before your departure date. Should you wish to chase the results of your PCR test or have any questions relating to your PCR test prior to your cruise, you will need to contact Eurofins directly on 01925 984145 or via email. Unfortunately we are unable to chase results or answer any questions relating to PCR tests.
Are masks compulsory onboard all cruises?
Yes, masks are compulsory for everyone, even those who are otherwise exempt. Face visors are not acceptable as an alternative. All cruise guests must wear masks when walking around the ship, at all times in theatre venues and until seated in restaurants and bars. Masks are not required in certain outdoor areas. This guidance is subject to change.
Do I have to book a shore excursion with the cruise line if I want to get off the ship?
No, some cruise lines have made it compulsory to join an official operator-led shore excursion to go ashore in port. This is to ensure that all guests remain in a strictly maintained and safe bubble, reducing the risk of a passenger bringing the virus onboard, however there are a number of cruise lines that do allow you to enjoy time ashore at your leisure.
Do I need six months left on my passport to travel on a cruise?
When travelling to the EU, Switzerland, Norway, Iceland or Liechtenstein, there are some new Brexit passport rules to take into account.
Firstly, you will need at least six months left on your British passport before it expires.
And second, it must have been issued less than nine years and six months ago at the date of entry into each country during your trip.
Please note a handy passport validity checker can be found here
If you are travelling on a UK staycation cruise, you only need six months remaining on your passport.
I have questions regarding coaches to the port and car parking, who can I call?
For P&O, Princess Cruises and Cunard sailings contact Intercruises on 03443 388690
For Eavesway coaches, please contact 01942 727985
For car parking for P&O Cruises, Princess Cruises and Cunard sailings, plus Fred Olsen departures from Liverpool, please contact CPS on 03450 713939.
For all other cruise operators from Southampton, call AB Parking on 02380 488870.
I have questions about my travel insurance, can you help?
For travel insurance including Covid cover, we recommend speaking to Holiday Extras on 0800 0830195 and quote reference 15805.
Cruise operator current onboard protocols
Please see the full list below of current onboard protocols