Meet the Team

Behind the UK’s favourite cruise agent is the industry’s most talented team. Over 150 staff make up Bolsover Cruise Club today, from cruise experts and masters of marketing to the administration team that makes sure your holidays go without a hitch.

We’re proud to set the highest of standards in terms of training and no other travel agent offers such unrivalled expertise when it comes to all things cruise. Take a look below and put a face to that familiar name at the end of the phone.

  • Alice Cruise Expert
  • I have been in the travel industry since 2013. Before that I studied travel and tourism with a focus on the cruise industry and went on to secure a BTEC diploma. I love travel and have been very lucky to visit many different destinations such as the USA, Caribbean, Northern Europe and the Mediterranean. My favourite cruise destination has to be the Caribbean for the relaxation, sunshine and beautiful beaches. I was also blown away by the Norwegian Fjords during my first visit; the scenery is beautiful, and I managed to take some great photos.

    Working for Bolsover Cruise Club has given me so many opportunities to experience different cruise lines, I honestly can’t pick my favourite. I have received extensive training and guidance which has helped build my knowledge in assisting customers find their perfect cruise holiday. In my spare time, I love spending time with my friends and family, walks in the countryside and, of course, holidays!

    Favourite cruise ship:

    Allure of the Seas

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Alaska

  • Adrian Cruise Expert
  • After many land-based holidays, I was looking for something new – and in 2012, my love of travel evolved and I took my very first cruise. It was on board Cunard’s Queen Elizabeth. On the way home from Southampton, I remember feeling so fed up until I had an epiphany … “just go on another one”! and that’s been my motto ever since. My love of cruising has now seen me complete over 200 days on board, visiting 27 countries and 75 ports of call. I have sailed with many cruise lines to some amazing destinations from Southampton to the Baltics, Northern Europe, Canary Islands, Croatia, the Amalfi coast and many other Mediterranean destinations. I have also completed many fly cruises out of America and Europe. My hobbies outside of work are, yes you guessed it, cruising! Or at least planning another one, not really bothered about all that walking and stuff. You can do that on a ship, and life is short…

    Favourite cruise ship:

    Queen Victoria

    Favourite destination visited:

    Norway

    Bucket list destination:

    New England

  • Ada Cruise Expert
  • I have 12 years’ experience in sales and customer service. I have always had a passion for cruising and started at the age of four; P&O Cruises is my favourite cruise line as they have such an amazing fleet and there is something for everyone.

    In my spare time, I enjoy relaxing and walking my black labrador, Flint. After always booking cruises through Bolsover Cruise Club, in 2022 I was lucky enough to start my career working here.

    Favourite cruise ship:

    Aurora

    Favourite destination visited:

    Valletta

    Bucket list destination:

    Singapore

  • Bella Cruise Expert
  • After being out of the travel industry for the past 15 years, I have returned joining the Bolsover Cruise Club team. I have really missed finding people their perfect dream holiday!

    I love going on new adventures, exploring new destinations and I can’t wait to tick more off my bucket list of places that I wish to visit! I am a huge fan of America having been to Las Vegas, New York, and Florida, but equally love the Greek Isles.

    I can’t wait to hear stories of the amazing cruises that you have been on, and if you haven’t been? Well, I can’t wait to help you find your first cruise (as I am sure it won’t be your last!)

    Favourite cruise ship:

    MSC Virtuosa

    Favourite destination visited:

    Las Vegas

    Bucket list destination:

    Sydney

  • Bethany Cruise Expert
  • I have been in the travel industry since 2013, but before that I secured a BTEC qualification in Aviation, Leadership and Management & Marketing. Completing these qualifications as a young adult gave me the confidence and skills to secure my first full-time job as a sales consultant in the insurance industry.

    After a few years of enjoying the fast-paced sales life, I found I missed travel too much! I joined Bolsover Cruise Club towards the end of 2013 and I have never looked back. I love the amazing opportunities my job gives me and I have been lucky enough to travel to many parts of world.

    Favourite cruise ship:

    Sky Princess

    Favourite destination visited:

    New York

    Bucket list destination:

    Thailand

  • Bridget Cruise Expert
  • I have been lucky to have travelled the world as a performer and teacher for most of my adult life, and have always had a passion for exploring and adventure. My family live both in the UK and in Australia so I am blessed to have spent a lot of time Down Under, I even worked with koalas over there in my youth!

    I now live in Derbyshire with my other half and our cat Mayer (named after John Mayer, as we are both musicians). During my time overseas, I have spent time working for operators such as TUI and Inghams Ski in an array of destinations: Egypt, Finnish Lapland, Cape Verde, Greece, Tunisia, Mallorca, Lanzarote and Cyprus. I have also spent time performing in Hong Kong, Switzerland and Ireland and have been on many theatrical tours and a cheeky stint in the West End.

    I am excited to plan your next cruise (and mine!) with Bolsover Cruise Club – here’s to creating some spectacular itineraries and memories!

    Favourite cruise ship:

    Queen Victoria

    Favourite destination visited:

    Sydney

    Bucket list destination:

    Japan

  • Chloe Cruise Expert
  • I studied Tourism and Business at university and my previous experience is in Hospitality and Hotel Management. I have been with Bolsover Cruise Club since 2007. When I started working here I knew nothing about cruising but quickly learned why it’s so popular and I am now a cruise addict! My favourite cruise line is Celebrity, but I do think there is a ship to suit everybody’s needs and budget. I like a mix of relaxing and exploring when I go on holiday, and feel that cruising is the best way to do this.

    The most memorable destination I have cruised to is St. Petersburg in Russia, as it is so interesting and different. I have been lucky enough to win ‘Sales Person of the Year’ three times since I joined Bolsover Cruise Club and have been nominated for numerous national awards. I try to take pride in my work and have a real enthusiasm for everything I do.

    Favourite cruise ship:

    Celebrity Reflection

    Favourite destination visited:

    Australia

    Bucket list destination:

    Canada

  • Darcy Cruise Expert
  • My early work life started in the finance sector and after an illustrious 10-year career, I decided to leave in order to pursue my passion for travel with Bolsover Cruise Club. Holidays have always been a hot topic between myself and my friends. I love to plan every detail of my holidays, and my previous travels taken me on the iconic tour of Le Louvre, drinks on the observation deck of the Burj Khalifa, swimming with dolphins in Cuba, and backpacking across Thailand. I wanted to use my passion to help others plan their dream holidays.

    Favourite cruise ship:

    Celebrity Beyond

    Favourite destination visited:

    Dubai

    Bucket list destination:

    Florida

  • Donna Cruise Expert
  • I joined Bolsover Cruise Club in 2006, prior to this I spent almost 20 years working in the customer service industry. I sailed on my first cruise with my husband in 2004 after years of listening to my parents talking about their cruising “adventures” and I can honestly say that I have never looked back, taking at least one cruise every year since. I have been lucky to visit some amazing destinations including Europe and the Mediterranean, Africa, America and the Caribbean, many of these on cruises. My favourite destination to date is the Baltic capitals with St. Petersburg being the highlight, closely followed by a Transatlantic cruise on Queen Mary 2 sailing from New York back into Southampton.

    During my time at Bolsover Cruise Club, I have built up a lovely customer base and I always look forward to hearing from them, whether it is to book another cruise or to tell me all about their latest one. I enjoy passing my knowledge on to clients who are new to cruise when helping them find their perfect cruise holiday.

    Favourite cruise ship:

    Queen Mary 2

    Favourite destination visited:

    Mediterranean

    Bucket list destination:

    Alaska

  • Emily Cruise Expert
  • I have over 20 years’ experience within different customer services roles, all the time putting the customer first. I love problem solving and making sure people receive the best quality and friendliest service. I always strive to do my best for both my customers and colleagues. I hope I speak to you in the future and make your cruise booking a pleasant and smooth process.

    Favourite cruise ship:

    Anthem of the Seas

    Favourite destination visited:

    Canary Islands

    Bucket list destination:

    Norwegian Fjords

  • Evie Cruise Expert
  • My name is Evie and I have worked in travel since 1987. I started on a youth training scheme after leaving school and worked my way up to assistant manager at a well-known travel agency. I was ready for a change and wanted to learn more about the cruise industry so joined Bolsover Cruise Club in 2012. The cruise industry is changing all the time with ships of all sizes, facilities and destinations, so I really feel there is something for everyone. I enjoy my job and speaking to different people every day finding the perfect cruise for them.

    I love working for Bolsover Cruise Club; it’s satisfying to be recognised with our many awards and to be so well-known for our customer service, expertise and professionalism.

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    Greece

    Bucket list destination:

    Bermuda

  • Emma Cruise Expert
  • I have always had a passion for travel and was lucky enough to join Bolsover Cruise Club in 2021 as a Cruise Expert. In my spare time, I enjoy long walks with my dog, spending time with family and friends and, of course, holidays.

    Favourite cruise ship:

    P&O Iona

    Favourite destination visited:

    Cambodia

    Bucket list destination:

    Corsica

  • Faith Cruise Expert
  • Travelling is a great passion of mine. I love to explore different parts of the world, enjoying the many cultures and foods they have to offer. I have been in sales for many years and I am very excited to have joined Bolsover Cruise Club.

    I am a mum of twins – they are my world! I love taking long walks with our dog along with baking which is another favorite pastime.

    I look forward to helping you find your dream cruise, along with hearing about your previous experiences.

    Favourite cruise ship:

    Scenic Amber

    Favourite destination visited:

    Greece

    Bucket list destination:

    Phuket, Thailand

  • Gemma Cruise Expert
  • I have had a passion for travel and tourism since an early age. I was very lucky and my nana loved to take me on her travels with her. I chose travel & tourism at A-level and then followed this with becoming cabin crew. I have had some incredible experiences including trips to Mexico, Mauritius & Singapore to enhance my destination knowledge. Since joining Bolsover Cruise club, I have the ‘cruise bug,’ and so have my family! So far I have cruised the Norwegian Fjords, the Mediterranean and Dubai to Singapore with calls to India, Thailand, Sri Lanka and Malaysia. I look forward to helping you with your adventures!

    Favourite cruise ship:

    Resilient Lady

    Favourite destination visited:

    Singapore

    Bucket list destination:

    South Africa

  • Heather Cruise Expert
  • I joined Bolsover Cruise Club in 2021 following a diverse career in the public and charitable sectors working with people and communities. This may seem like an unusual career change, but I was looking for a new challenge in an industry I am enthusiastic about. As a keen cruiser myself, I am so happy to have found a role where I am able to share my passion for cruising with others.

    My personal experience of cruising along with the extensive training provided here at Bolsover, means I am able to help our customers find and book their dream holiday. I am really enjoying the role as it is so interesting and rewarding and every day is different. It was definitely the right move for me!

    Favourite cruise ship:

    P&O Iona

    Favourite destination visited:

    Florida

    Bucket list destination:

    Alaska

  • Hayley Cruise Expert
  • My name is Hayley and I joined Bolsover Cruise Club in October 2004 after 10 years working in the travel industry.

    Outside of work I like to relax by reading a good book and maybe having a glass of wine or two. I also enjoy getting out and about walking my beautiful dog.

    Favourite cruise ship:

    Any Viking River Ship

    Favourite destination visited:

    Budapest

    Bucket list destination:

    Nashville

  • Isla Cruise Expert
  • I joined Bolsover Cruise Club in 2022 after completing a degree in Psychology and Criminology at Nottingham Trent University. I wanted to work in the travel industry, as I don’t think there is anything more special than helping someone book the holiday they have always dreamed of and being a part of that excitement. I also enjoy speaking and meeting new people, which is a perfect match for this work environment.

    I love travelling and have been lucky enough to experience some amazing places including a Princess cruise around the Mediterranean and several land-based holidays to places such as America, Greece, Cyprus. I love experiencing all the different cultures and finding out about what makes different places so special.

    In my spare time, I enjoy socialising a lot with my friends and also travelling abroad with them. I will look forward to helping you book your upcoming dream holiday.

    Favourite cruise ship:

    Celebrity Apex

    Favourite destination visited:

    America

    Bucket list destination:

    Australia

  • Jessica Cruise Expert
  • I have worked in the travel industry since 2004. I started working for the Co-Op selling all types of holidays from mini breaks and late bargains to luxury holiday and cruises. I decided that I wanted to specialise in once product and joined Bolsover Cruise Club in 2010. During my time here, I have been fortunate enough to experience some fantastic products we have to offer from P&O Cruises and Royal Caribbean to the luxury of Silversea. This has really helped me to build by knowledge, so I can guide customers from first hand experience.

    I have visited the Mediterranean, USA, Dubai and the Caribbean and still have so much more to see. My favourite cruise holiday so far is the Caribbean; I love the sunshine, relaxed atmosphere and the beautiful beaches.

    Favourite cruise ship:

    Celebrity Edge

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Maldives

  • Jodie Cruise Expert
  • I have been within the travel industry since I was 16 years old. I started my career within a travel call centre before moving on to work for Eurostar. Eventually, I applied to become an air hostess flying out of London Gatwick, before moving back to Sheffield where I worked on-board Midland Mainline trains as a first-class customer host. I really enjoyed my role, but when an opportunity came up to fly again and be based out of Manchester, I had to take it! I travelled to places that I could only dream of – Orlando was my main route, but I also went to Las Vegas, Bahrain, Ascension Island and even the Falkland Islands! I couldn’t believe that I got paid to travel to such amazing places.

    In 2006, I met my husband and decided to return to short-haul so I could spend more time at home, but the hours didn’t suit, and my contract was never guaranteed.

    I had heard of Bolsover Cruise Club so when a job opportunity came up, I grabbed it with both hands. Fifteen years on and I have never looked back! I am so privileged to work for such a professional and friendly company. I have gained so much knowledge, been on fantastic cruises including the Fjords, Mediterranean and the Caribbean and had the privilege to take my family including my two children who absolutely love it and can’t wait to get on board!

    Favourite cruise ship:

    Any P&O Cruises Ship

    Favourite destination visited:

    Cape Verde

    Bucket list destination:

    Middle East

  • James Cruise Expert
  • I travelled Switzerland for two years from, Zurich, to Bern to Interlaken. On my return, I wanted to work somewhere where the love to travel is front and centre – and Bolsover Cruise Club is that place! Helping our customers discover their dream holidays is a rewarding experience and gives me plenty of inspiration on how to plan out my own!

    I’m very keen on exotic food, and having been married a few years now, I’m looking to expand my travels over the next couple of years to Asia, wife in tow.

    Favourite cruise ship:

    MSC Virtuosa

    Favourite destination visited:

    Switzerland

    Bucket list destination:

    Texas

  • Karen Cruise Expert
  • I have a great passion for the outdoors and travel in general, and love to visit countries close to home and far away, whilst experiencing all different cultures and cuisines. One of my favourite destinations I have been to is Sorrento in Italy where I was happy wandering around taking in all the sights of the Amalfi coastline.

    Working in the travel industry is very new to me, I was looking for a big change in my life, something new to excite me and I have found that! I’m looking forward to speaking with you soon and booking your new adventures.

    Favourite cruise ship:

    Celebrity Beyond

    Favourite destination visited:

    Santorini, Greece

    Bucket list destination:

    Bali

  • Katherine Cruise Expert
  • I studied tourism at University and had a career in communications before joining Bolsover Cruise Club. I took my first cruise in 2016 and have been addicted since! Cruising helps me pursue my love of travel, and what attracts me most is the number of destinations you can visit in one holiday. My favourite place I’ve visited so far is St. Petersburg; the architecture and grandness of the palaces and churches is nothing like I’ve ever seen before. I still have plenty of places on my cruise bucket list including Alaska, a transatlantic to New York, with a world cruise being at the top of my list.

    My favourite part of the job is finding customers their dream cruise and sharing in their excitement. Away from work I like to run, go paddle boarding and I’ve recently taken up crocheting.

    Favourite cruise ship:

    Anthem of the Seas

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Rio de Janeiro

  • Kleo Cruise Expert
  • I graduated from university in 2021 with a degree in Events Management and spent a few years as a wedding and events coordinator but ultimately fancied a change of career. I’ve always loved to travel, so when the opportunity to work for Bolsover Cruise Club came up, I couldn’t say no!

    Some of my favourite childhood memories include snorkelling in the Caribbean with my family and saving sea turtles from a storm drain! My passion for travel was ignited after a three-week backpacking trip in Malawi when I was 16 years old where I climbed mountains, kayaked across lake Malawi and spent the evenings marvelling at the Milky Way. I’ve also spent time living in Spain and Colorado, USA.

    My favourite thing about holidays and travelling is immersing myself in the culture, seeing sights that I can’t see at home and trying new food! Whilst I’m in the UK, I like to spend time outside – either swimming in reservoirs or rock climbing in the Peak District!

    Favourite cruise ship:

    Arvia

    Favourite destination visited:

    Norwegian Fjords

    Bucket list destination:

    Japan

  • Kristina Cruise Expert
  • Growing up, I was lucky enough to see many parts of the world cruising with my family. I love to visit new places and explore new cultures any chance I can get. Before my time at Bolsover Cruise Club, I completed my degree in Policing and Criminal Investigation at the University of Derby. Although I loved my degree, when I was given the opportunity to work for Bolsover Cruise Club, I jumped at it as cruising and travel is my passion.

    My favourite place in the world to travel to is the Caribbean, it is the perfect place to relax but also have a lot of fun. The place I would most like to visit next would be either Hawaii or the Maldives. I am looking forward to helping you find your next perfect holiday whether you are a new or experienced cruiser.

    Favourite cruise ship:

    Britannia

    Favourite destination visited:

    Barbados

    Bucket list destination:

    Hawaii

  • Laura Cruise Expert
  • I joined Bolsover Cruise Club in March 2006 after completing a business degree at Sheffield Hallam University. I have always had a passion for travel and have been lucky enough to visit many places including Asia, the USA, Caribbean, Australia, Dubai, Mediterranean and the South Pacific.

    My favourite destination would be the Caribbean islands as I am a real sunseeker. However, my travels have also allowed me to experience some amazing, once in a lifetime moments. These include a helicopter ride over the Great Barrier Reef, a RIB ride on the reversing rapids in Saint John, New Brunswick, horse riding in Jamaica in the Caribbean, sailing under the Sydney Harbour Bridge, visiting the Sistine chapel in Rome, and canoeing to the Seven Sisters waterfall in Geiranger – all of which I’ve done on a cruise holiday!

    Cruising is my favourite way to travel as you can see so many different destinations in one holiday, enjoy luxury accommodation, great food, entertainment and only unpack once! I enjoy planning these adventures whether it is for my own travels or others.

    Favourite cruise ship:

    Britannia

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Alaska

  • Leanne Cruise Expert
  • I have been in the travel industry since 2008 where I began my career with Thomas Cook and have been with Bolsover Cruise Club since 2019. I have been on many different ships with different cruise operators and always have a future cruise booked, as I believe it’s the best way to travel to see different parts of the world. My favourite destination has to be the Caribbean, myself and my husband thoroughly enjoyed this trip and the wide range of things do while in port. We have now started cruising with our little boy as it’s the perfect holiday for both couples and families.

    Favourite cruise ship:

    Britannia

    Favourite destination visited:

    Barbados

    Bucket list destination:

    New York

  • Lexi Cruise Expert
  • I joined Bolsover Cruise Club in 2022 having started my travel journey at college doing travel and tourism. I moved into the travel industry straight after, so I have lots of customer service experience. I’ve always loved to travel and explore new places. I’m slowly ticking off more places and I will be putting a few more cruises under my belt! Some of my favourite places are New York, Barbados, and San Francisco. Outside of work, I love socialising with friends, going out and walking my chocolate labrador.

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    New York

    Bucket list destination:

    Hawaii

  • Layla Cruise Expert
  • I live on the edge of the beautiful Peak District in Matlock with my partner and my boxer dog, Honey. I have been at Bolsover Cruise Club since 2014 and I love it! Not only do we have a great team but I get to spend all day speaking to wonderful people, hearing about their amazing adventures on cruise holidays!

    I have experienced some fabulous ships and enjoyed many itineraries. I have been to the beautiful Caribbean on Norwegian Spirit, Athens on P&O Cruises’ Oceana visiting the breathtaking Acropolis, the lovely Honfleur on P&O Cruises’ Azura and Amsterdam on Cunard’s Queen Mary, to name a few.

    At first, I struggled to get my partner on his first cruise and now he won’t do anything else … where else do you get everything under one roof? Delicious food choices, speciality restaurants for a little indulgence, so many different places and experiences throughout your voyage and there’s a ship for everyone!

    I’m really looking forward to speaking to you in the near future and helping you plan your next wonderful cruise holiday.

    Favourite cruise ship:

    Wonder of the Seas

    Favourite destination visited:

    Barbados

    Bucket list destination:

    New Zealand

  • Leigh Cruise Expert
  • I have worked in the travel industry since 2002 and apart from a few years working in a retail travel agent, the rest of my career has been specialising in cruise holidays. Travel is my greatest passion and I have been incredibly lucky to travel to many destinations throughout my career.

    Some of my favourite places include Italy for the food, architecture and wine; Hong Kong for the vibrancy; Thailand for the beaches and culture, and Las Vegas for the nightlife and entertainment.

    I have cruised with P&O Cruises, Cunard, Royal Caribbean, Celebrity, Azamara, APT, Princess and Oceania. My most memorable cruise experience was without a doubt sailing into Venice and taking in the beautiful sights of the Doge’s Palace and St Mark’s Square, before hopping onto a gondola and cruising down the Grand Canal.

    Other cruise highlights include snorkelling in Barbados with the turtles, wine tasting in the Beaujolais region, wandering around the beautiful streets of Paris and driving along the stunning Amalfi coastline.

    Outside work I enjoy socialising with friends and family, watching live music, walking my dog and retail therapy (especially shoes)!

    Favourite cruise ship:

    Celebrity Beyond

    Favourite destination visited:

    Bali

    Bucket list destination:

    Portofino

  • Lola Cruise Expert
  • I recently joined Bolsover Cruise Club after spending the past 10 years working in education. I started cruising at the age of 13 and have been fortunate to sail with Celebrity, Princess, Cunard and P&O Cruises. I have sailed to a variety of destinations including the Mediterranean, Fjords, Canary Islands and the Baltic. I love adventure and my favourite cruise memory is hiking Pulpit Rock on an excursion whilst on my recent cruise to the Fjords.

    My favourite part about cruising is waking up in a new place everyday. I hope to be able to use my travel experience and knowledge of cruising to find you your perfect cruise.

    Favourite cruise ship:

    Iona

    Favourite destination visited:

    Jordan

    Bucket list destination:

    Antarctica (to see the Penguins!)

  • Lottie Cruise Expert
  • I’ve been passionate about the travel and tourism industry since my studies at university. I have been lucky enough to travel to many countries and gain work experience in some of the world’s leading tourism and hospitality companies such as Walt Disney World.

    Since joining Bolsover Cruise Club, I’ve become fascinated by the ships and unique destinations we can offer. I understand the importance of a great holiday and feel privileged to be helping you create your voyage.

    Favourite cruise ship:

    Independence of the Seas

    Favourite destination visited:

    Florida

    Bucket list destination:

    Alaska

  • Lucy Cruise Expert
  • I have worked in the travel industry since leaving college. I started my career working for a travel agency on the high street before joining Bolsover Cruise Club in April 2008.

    Favourite cruise ship:

    Britannia

    Favourite destination visited:

    Portofino

    Bucket list destination:

    Alaska

  • Maisie Cruise Expert
  • I have recently just joined Bolsover Cruise in 2024, Before joining this industry, I worked in hospitality for four years, before deciding to combine my customer service experience and interest for travel with a sales consultant role. I have been fortunate enough to travel on many different cruises with the company Royal Caribbean. The most recent cruise ship I have been on was Harmony of the Seas. One of the reasons this is an incredible ship is because I was lucky enough to have the opportunity to stop at Royal Caribbean’s own private island, Perfect Day at CocoCay … twice! I am fortunate enough to say I will be on board Icon of the Seas at the end of 2024 which I personally cannot wait for as this is currently the biggest cruise ship in the world!

    Being passionate for travel, I am grateful to be a part of the journey to book cruises for others as each destination is so unique. I’ve been on countless different cruises during my childhood, it is one of my favourite type of holidays creating new memories and experiencing different destinations. Travel has always been a big part of my life and have visited destinations such as Florida, Jamaica, Cyprus, Greece. My all-time destination I would love to visit would have to be Japan. The reason for this is because in my lifetime I would love to experience a culture completely opposite to my own, whether this be the variety of foods or cultural dress.

    Favourite cruise ship:

    Harmony of the Seas

    Favourite destination visited:

    Nassau, Bahamas

    Bucket list destination:

    Japan

  • Maddison Cruise Expert
  • I have been working in the travel industry since 2013, starting out my career with a high street agent before joining Bolsover Cruise Club four years later. I really enjoy helping customers find their dream cruise holiday, and love hearing all about their amazing experiences on return.

    I love to travel and like to get away three times a year – both package holidays and cruising. My favorite land locations are New York and Santorini. My favourite cruise to date would be a river cruise sailing the Danube, and I would love to experience more river cruises in the future.

    During my spare time, I love to watch my local football team and I have now been to over 80 football league grounds. Other than this, you will find me socialising with my friends sampling a cocktail or two!

    Favourite cruise ship:

    Iona

    Favourite destination visited:

    Santorini

    Bucket list destination:

    Caribbean

  • Matthew Cruise Expert
  • I have been in sales for several years, and I finally have found a job that lets me combine my passion of travel and sales. I have been lucky enough to visit many destinations USA, Thailand, Cyprus, Italy, Spain, Kenya, Bali and I even lived in Australia for a few years.

    My biggest passion in life other than travel is Disc golf, and I often play in tournaments all over the UK and in the future I hope I am able to visit other countries and compete in tournaments all over the world.

    Working for Bolsover Cruise Club has given me a lot of inspiration to visit lots of new destinations and I hope I’m able to pass this knowledge on to help other people find their dream cruises.

    Favourite cruise ship:

    Icon of the Seas

    Favourite destination visited:

    Jamaica

    Bucket list destination:

    Rocky Mountains

  • Morgan Cruise Expert
  • I have cruising for over 20 years and truly believe that this is by far the best way to travel. My first cruise was on the Oriana when I was just 11 years old and ever since then I have been completely captivated by the industry. A few years ago, I was lucky enough to have the opportunity to work onboard P&O Cruises ships, which enabled me to travel extensively. I loved seeking out those little hidden gems that both the ships and ports have to offer. I can guarantee that I will always have at least one cruise booked! Cruising is a passion of mine and I adore being at sea. Watching the sunset on the horizon whilst sailing past is nothing short of magical.

    Favourite cruise ship:

    Aurora

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Alaska

  • Melissa Cruise Expert
  • I have been in the travel industry since I left school. I did a BTEC in Business and Finance then went on to do a Travel and Tourism qualification. After college I secured a role in a large high street travel agent and in my first six months I was mystery shopped by a travel magazine, scoring 98%! As a result, I was rewarded with a multi-centre trip to Egypt. I worked my way through the many years on the high street to become a store manager. I then decided to start a family so had a year away from work and moved closer to my family.

    Whilst I was off, a job opportunity came along at Bolsover Cruise Club. I had heard of them before and during my time in the high street customers frequently sang their praises, so I thought why not find out more? After a tough interview I was lucky enough to be offered a role and I started at Bolsover in 2006. I work in the main office at Barlborough, from where we all help to deliver exceptional customer service and go above and beyond to make the whole cruise experience a memorable one. I also love that we have a very busy Cruise Bureau where clients can come in to see us to discuss their requirements and get their queries answered and we can put a face to a name!

    Favourite cruise ship:

    Britannia

    Favourite destination visited:

    Fjords

    Bucket list destination:

    Canada

  • Maria Cruise Expert
  • I love cruising my favourite ship so far is Royal Caribbean’s Independence of the Seas. I’ve also sailed with MSC and P&O Cruises. I have cruised in the Caribbean, Mediterranean and also Singapore and Thailand I prefer cruising to land holidays although I have travelled to many different destinations including Dubai, Florida, Vegas, San Francisco my favourite destination is always the Caribbean. My bucket list includes Hawaii, Canada, and New Orleans, Maldives and Bali. I can’t wait to cruise to these new destinations!

    Favourite cruise ship:

    Independence of the Seas

    Favourite destination visited:

    Malaysia

    Bucket list destination:

    New Orleans

  • Nathan Cruise Expert
  • I have worked at Bolsover Cruise Club since 2013, and in the travel industry since 1996. I started as a trainee travel consultant soon after leaving school and progressed to store manager. In between I also worked overseas in Greece as a holiday rep for three summer seasons. I decided to learn some of the Greek language at college and gained some vocational qualifications.

    I have visited some amazing holiday destinations including Sri Lanka, Mexico, the Maldives and Cuba. Cruising is a passion of mine and I have been lucky enough to experience several cruise holidays. My favourite so far was a P&O Cruises holiday in the Mediterranean on-board Oceana – I had never visited Venice or Croatia before and I wasn’t disappointed. I have also experienced a river cruise down the Danube taking in both Austria and Germany; it was great to try out a different style of cruising, especially with how popular they are becoming.

    In the time I have been at Bolsover Cruise Club, I have built a regular customer base and enjoy catching up with my customers and helping them with their latest cruise plans. We also have a lot of new members that have never cruised before, so I’m able to explain how it all works and pass on my personal experiences. It’s always great to hear how much they enjoyed their first ever cruise and how they’ve developed the cruising bug from then on!

    Favourite cruise ship:

    Celebrity Beyond

    Favourite destination visited:

    Rio De Janeiro

    Bucket list destination:

    Panama Canal Cruise

  • Noel Cruise Expert
  • My background is mostly travel related with over 15 years’ experience in high street travel agencies before joining Bolsover Cruise Club in April 2003.

    My first cruise was on P&O’s Canberra, and I guess that many of our customers can say the same. Since then I’ve travelled for over 260 nights on ships of all shapes and sizes. This has given me a great insight into different countries and ports of call, helping me to give first-hand knowledge in my role as a cruise expert. My favourite ships are small ships which tend to offer the less visited ports of call and have great cuisine.

    Favourite cruise ship:

    Seadream II

    Favourite destination visited:

    Llafranc, Catalonia

    Bucket list destination:

    French Polynesia

  • Nicola Cruise Expert
  • I have worked in travel since leaving school, working my way up from a 16-year-old trainee to manager of my own branch. My first cruise was on Royal Caribbean’s Splendour of the Seas and after that I was hooked!

    I joined Bolsover Cruise Club in 2001 and I’ve cruised many times since, experiencing different ships and cruise lines as well as seeing some fabulous places; the Panama Canal, the Amazon, the Caribbean, Australia, the Norwegian Fjords and the Arctic Circle, the Baltic Sea and of course the Mediterranean Exploring new destinations is a real passion of mine and so cruising is just perfect, several destinations and you only need to unpack once.

    Fortunately for me, my husband and daughter love cruising as much as I do so our family holidays are always a cruise. For us, no land-based holiday has ever come close.

    Favourite cruise ship:

    Celebrity Silhouette

    Favourite destination visited:

    Florence

    Bucket list destination:

    Canada

  • Olivia Cruise Expert
  • After graduating with a BA(Hons) degree in Business Enterprise from The University of Birmingham, I joined the Bolsover Cruise Club team in 2022, with a passion for travel and all things cruise. In the past I have been lucky enough to visit some beautiful places and sights around the world, and now I’ve got the chance to help others experience these destinations too. What I love about cruising is that there are so many activities and things to do whilst on board as well as visiting many different countries all on the same holiday. There’s nothing better than waking up in a different country every morning!

    The next destination on my bucket list has got to be the Caribbean but sill have lots of places to check off.

    Favourite cruise ship:

    Celebrity Apex

    Favourite destination visited:

    Portugal

    Bucket list destination:

    Canada

  • Rebekah Cruise Expert
  • I have always worked in a people-oriented environment, my jobs ranging from customer service to teaching abroad, so I feel I’ve grown so much in confidence throughout my working life, often taking leaps of faith which have led me down very interesting paths. Ever since I booked my first ever cruise with Bolsover Cruise Club way back in 2019, I had a feeling this was not going to be my last. I had the most magical experience on P&O Cruises Aurora sailing to Norway – I learned ballroom dance, I saw the most beautiful lakes and mountains, and I met my now-husband onboard! So Bolsover Cruise Club truly has a special place in my heart.

    I now hope to share my newfound love of cruising and help our customers to experience their own magical dream holidays. My motto is: you must always have at least one holiday booked.

    Favourite cruise ship:

    Aurora

    Favourite destination visited:

    Norway

    Bucket list destination:

    Antarctica

  • Rose Cruise Expert
  • I have worked in the travel industry since 2001, but joined Bolsover Cruise Club in 2006. Since then there have been many changes; some ships are getting bigger, but there are still lots of different options including small, large, family and adult-only ships. There is something for everyone and I would be very happy to help you find the right cruise holiday for you.

    I have been very lucky over the years to travel to many destinations and cruise on a variety of cruise lines. I have visited many places in Europe and America and feel cruising is the ideal way to visit new places. Since joining Bolsover Cruise Club, I have built relationships with a lot of regular customers who I have come to know really well. With my experience and knowledge of ships and destinations, be assured I can explain how it all works and find the best options for you and your family.

    Favourite cruise ship:

    Anthem of the Seas

    Favourite destination visited:

    New York

    Bucket list destination:

    Australia

  • Alex Senior Sales Support
  • I have been part of Bolsover Cruise Club since 2015, initially working within the administration department. I then joined the Sales Support Team where I enjoy speaking to customers, resolving any issues they may have and answering questions regarding their upcoming holiday. I enjoy helping others and ensuring everything is in place for our clients to have the best experiences possible. When I am not at work, I love nothing more than spending time with my family and our two dogs. Before working here, I had never been on a cruise holiday – and now that I have, I can’t imagine a different type of holiday for my family!

    Favourite cruise ship:

    Iona

    Favourite destination visited:

    Canary Islands

    Bucket list destination:

    Florida

  • Angela Sales Support
  • My passion for travel has led me to join Bolsover Cruise Club. I have plenty of customer service experience and in my Sales Support role, I find I’m always using my past experiences to fulfil customers’ needs. My spare time is taken up creating new memories and exploring new places with my husband and three children showing them the world, and I cannot wait to try cruising with them.

    Favourite cruise ship:

    Icon of the Seas

    Favourite destination visited:

    Mexico

    Bucket list destination:

    Caribbean

  • Anne Sales Support
  • I have had many years’ experience working within customer service and have always thoroughly enjoyed talking to clients and helping them. What could be better than enabling people to arrange their dream holidays? I myself have been lucky enough to visit some fabulous locations and tick many off my bucket list. One of the best aspects of world travel is the different cuisine and, as a keen cook, I especially love to sample all the famous dishes of each new country. To relax in my spare time, I have a passion for knitting, am an avid reader and I love photography.

    Favourite cruise ship:

    Any of the Explora ships

    Favourite destination visited:

    Dordogne Region, France

    Bucket list destination:

    Arctic

  • April Sales Support
  • I moved to the travel industry after enjoying 18 years in retail. I have a passion for customer service and helping people; I love to travel and am always looking for new and exciting places to go. In my spare time, you’ll find me in a nice restaurant with a glass of red or at the park with my little boy. I love showing him the world and can’t wait to take him cruising.

    Favourite cruise ship:

    Any Oceania ship

    Favourite destination visited:

    Sydney, Australia

    Bucket list destination:

    Caribbean

  • Chelsi Sales Support
  • After graduating from Nottingham Trent University with a degree in Primary Education, I decided to follow my passion and work in the travel industry. I have always loved travelling and have been lucky enough to experience destinations such as New York, Thailand and the Mediterranean. My dream destination is Japan and I look forward to travelling to new parts of the world. I’d like to use my passion and customer service experience to help others plan and experience their own dream holiday.

    Favourite cruise ship:

    Icon of the Seas

    Favourite destination visited:

    Thailand

    Bucket list destination:

    Japan

  • Christian Sales Support
  • I joined Bolsover Cruise Club in 2022 and I can say it’s a fantastic company to work for where you get the chance to help others. I am dedicated to ensuring you have all the detail you need for your journey of a lifetime. When I’m at home, I enjoy spending time with my family and little girl, Lily.

    Favourite cruise ship:

    Any Royal Caribbean ship

    Favourite destination visited:

    Las Vegas

    Bucket list destination:

    Alaksa

  • Clara Sales Support
  • Although I trained in Travel & Tourism during the early 90s, my career path took me in a different direction into the banking industry. I looked after a client base for 18 years and during this time, my passion for travel I’d had since childhood shone through, not least because conversations with customers always deviated to the world of travel and holidays!

    I have been lucky enough to travel to some amazing destinations including a safari in Kenya and flying over the Angel Falls. I believe that the world of cruising opens the world up to see many places and experience varied cultures.

    I am so pleased to be working within the industry and look forward to talking to taking care of all your travel needs.

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    Kenya

    Bucket list destination:

    Sri Lanka

  • Davena Senior Sales Support
  • I left college in 1990 with qualification in Travel and Tourism and quickly joined a high street store selling an array of holidays. I had the pleasure of managing my own store before becoming a mother to two girls and making the decision to move abroad, so I went to work as a representative for a hotel and villa company looking after British holidaymakers. In July 2010, I came back to the UK and joined Bolsover Cruise Club as a Cruise Expert . Recently, I was asked to move departments to mentor some of our newer employees to pass on my knowledge and my desire to help answer any questions that may occur on our existing guests’ bookings. Over the years I have found my love for cruising trying new cruise lines and experiencing new ports.

    Favourite cruise ship:

    Queen Mary 2

    Favourite destination visited:

    Madeira

    Bucket list destination:

    Iceland

  • Danielle Senior Sales Support
  • I joined Bolsover Cruise Club in 2004; there’s nowhere better to feed the cruise bug! It was soon after I joined Bolsover Cruise Club that I experienced my first P&O Cruises holiday, which was also my first Caribbean cruise, and I haven’t looked back.

    My husband Alex, daughter Evie and I now cruise as much as possible. We have been lucky enough to enjoy many different destinations on a variety of cruise ships.
    From cruising around the Mediterranean on Symphony of the Seas, one of the largest ships in the world, to sailing the Norwegian Fjords on one of the smaller ships, Balmoral, I’ve loved them all.

    And not forgetting the sailing from New York on the iconic and refined Queen Mary 2, just in time for Christmas. It was magical.

    I love being here for our customers both face to face in our Cruise Bureau or over the phone in our contact centre. I work hard to build a genuine rapport to help you find your perfect cruise.

    Favourite cruise ship:

    Symphony of the Seas

    Favourite destination visited:

    New York

    Bucket list destination:

    Malaysia

  • Florence Sales Support
  • After graduating with a degree in Psychology with Criminology, I decided to combine my customer service experience and passion for travel with a sales support role at Bolsover Cruise Club. As someone who has enjoyed many family holidays on cruise ships, I thought this would be the ideal job for me! I can’t wait to visit more parts of the world and find my new favourite places to explore! When I’m not working, you can find me attending as many concerts as possible or at home, watching films.

    Favourite cruise ship:

    Navigator of the Seas

    Favourite destination visited:

    Mykonos

    Bucket list destination:

    Tomoso, to see the Northern Lights

  • Frankie Sales Support
  • My 10 years’ experience in the recruitment sector gave me pleasure matching clients to the right position. The time came when I wanted to transfer those customer service skills and the joy of helping people over to the travel industry – which is when I moved to Bolsover Cruise Club. I now work in the Sales Support department and am really enjoying my role.

    Favourite cruise ship:

    Symphony of the sea

    Favourite destination visited:

    Iceland

    Bucket list destination:

    Antarctica

  • Freya Sales Support
  • My interest in travel started when I did a travel and tourism course at college. After college, I worked in the coaching industry for 10 years. Since then I have worked in various jobs which have all been in customer service but in different sectors. I wanted to get back into my real interest of travel again which bought me to Bolsover Cruise Club. I like to travel, visit new places and create memories. I am looking forward to being able to provide you with great customer service and provide assistance with any queries you have.

    Favourite cruise ship:

    Celebrity Apex

    Favourite destination visited:

    New York City

    Bucket list destination:

    Caribbean

  • Georgia Sales Support
  • I have recently moved over to the travel industry, though I do have several years of customer service experience. Being part of the journey of each booking is incredibly satisfying and interesting as each holiday is so unique.

    I do have a real passion for travel and have been lucky enough to tick many locations off my bucket list, including New York, Paris and Florida. Outside of work, I am a keen football fan, and aim to visit as many grounds as I possible can.

    Favourite cruise ship:

    Britannia

    Favourite destination visited:

    New York City

    Bucket list destination:

    Santorini

  • Hannah Sales Support
  • I joined Bolsover Cruise Club in the spring of 2013. Like any other travel agent, my desire to work here came from my love of travelling. I worked in the Sales Team until 2021 then I moved to our Sales Support Team, assisting with existing booking queries with both customers and operators. My years of working on sales has given me extensive cruise knowledge so it felt right to then assist in the Support Department.

    Since joining Bolsover Cruise Club, I have been lucky enough to sample many different cruise lines for both educational and personal holidays. One of my most memorable cruises must be a river cruise on the Danube. Visiting Passau, Vienna, Salzburg, Nuremburg. Cruising down a river was just such a magical experience, so picturesque and the amount of time you get in port exploring was incredible.

    Favourite cruise ship:

    Ventura

    Favourite destination visited:

    Saltzburg

    Bucket list destination:

    Alaska

  • Hollie Sales Support
  • After working in healthcare for three years, I decided it was time for a change, and what better industry to work in than travel! Having travelled on cruise ships as a young child and spending some time working on P&O Cruises I knew that I wanted to indulge my passion for cruising into a career, and now here I am ready to cater to all your travelling needs.

    Favourite cruise ship:

    Any Seabourn ship!

    Favourite destination visited:

    Skjolden, Norway

    Bucket list destination:

    Galapagos Islands

  • Isabel Senior Sales Support
  • I joined Bolsover Cruise Club working in the Sales Reservations Department in which has been a great adventure. My love for cruising started when I was 21 and I have never looked back; my partner and my three children also enjoy cruising and exploring the world. I recently made the move from the Reservations team to join the Sales Support Team; I enjoy the customer services aspect and this team will give us more time to dedicate to our customers.

    In my spare time you will find me walking my doggy Barney and taking him for a bite to eat with a glass of wine.

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    St Thomas Virgin Isles

    Bucket list destination:

    Alaska

  • Jeanette Sales Support
  • I have been in the travel industry for over 24 years now, after completing my degree in Business and Tourism. I started my career working for a tour operator where I was able travel and work in the Caribbean and Australia. I first joined Bolsover Cruise Club back in 2005, after leaving to have a family and recently re-joined the company working in the Sales Support team. I am thrilled to be back in the cruise industry where my true passion lies. I love working for Bolsover Cruise Club where customer service is central to everything we do. In my spare time, I enjoy landscape painting and yoga.

    Favourite cruise ship:

    MSC Virtuosa

    Favourite destination visited:

    Barbados

    Bucket list destination:

    Queensland

  • Jane Sales Support
  • Prior to joining Bolsover Cruise Club, I worked in a Nottinghamshire secondary school for over 20 years. I love travel, discovering new places and particularly enjoy cruising. Outside of work. I enjoy spending time with my family and trying to train our dog!

    I look forward to answering your questions and providing assistance with your post booking experience.

    Favourite cruise ship:

    SS Uganda

    Favourite destination visited:

    Egypt

    Bucket list destination:

    Queen Mary 2

  • Kelsey Sales Support
  • In 2014, after five years in the UK travel industry, I joined the team at Bolsover as I wanted to branch out into worldwide travel. I have cruised ever since I was a small child and now continue my love for cruising with my partner and our little boy, Jude. I have now made the move from the Reservations team to join our Sales Support team. I have always loved the customer service aspect of the role and this team gives us more time to dedicate to customers after the initial booking stage, helping with any queries that may arise. In my spare time you’ll find me in a nice restaurant with a glass of Sauvignon in hand or on a walk in the peaks with my family and our little Cockapoo, Bobby.

    Favourite cruise ship:

    Celebrity Edge

    Favourite destination visited:

    Mykonos

    Bucket list destination:

    South Africa

  • Maddie Sales Support
  • My name is Maddie, I am 45 years young. My experience is mainly travel from being a rep to cabin crew for Thomas Cook Airlines and Tui. My passion in life is F1 and my bucket list is to go to every race, oh and to swim with Great White Sharks. I am a huge Marvel geek so my son and I go to Universal Orlando for the rides and the food. I have got back into the gym and am riding my bike. Travel is my life, so I get a buzz thinking about going away. I am lucky that my best friend lives in West Hollywood, so I tend to spend time in LA. Looking forward to being part of the family and making our guests have the cruise of a lifetime.

    Favourite cruise ship:

    Aurora

    Favourite destination visited:

    Orlando, Florida

    Bucket list destination:

    South Africa

  • Molly Sales Support
  • Prior to joining Bolsover Cruise Club, I worked in a Police Control Room for 20 years. However, I have always enjoyed travelling both UK and overseas and customer service is very important to me so this role is perfect! I look forward to answering your questions and helping you to get the most from your Cruise.

    Out of work, I enjoy walking around the local areas with my springer spaniels and exploring the UK with them and my husband in our touring caravan. I am also a keen baker.

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    Athens

    Bucket list destination:

    Cunard Transatlantic on Queen Mary 2

  • Lauren Sales Support
  • I’ve recently joined the Sales Support team after moving from the administration team at Bolsover Cruise Club, prior to which I worked over 20 years in the public sector. My family and I first discovered cruising in 2018 and now have the cruise bug as we are hoping to book number six! I live with my husband, two children and our Cavapoo called Woody. When I was younger, I travelled Australia and New Zealand for a year and did a skydive and bungee jump! Not sure I’m brave enough nowadays! I love all sorts of holidays and we often go away in our campervan to Devon and Cornwall.

    Favourite cruise ship:

    Independence of the Seas

    Favourite destination visited:

    Australia & New Zealand

    Bucket list destination:

    Japan

  • Ruby Sales Support
  • I began my career in travel in 2009, when I started as an apprentice for a high street travel agency and eventually joined Bolsover Cruise Club in 2013. I love finding clients their perfect cruise holidays and I have been lucky enough to experience cruising myself.

    There are so many different ships to choose from, all with their own style and unique facilities that cruising is now great for all ages, families and couples, there is nothing better than waking up every morning to a different destination!

    My favourite cruise destination has to be the Caribbean where you can have the best of both worlds! From a day relaxing on the beach at Carambola Beach Club in St Kitts to the wet’n’wild river tubing in the rainforests of Grenada.

    At home, I enjoy spending time with my husband, friends and family, long country walks with my cockapoo Milly and planning my next holiday!

    Favourite cruise ship:

    Britannia

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Canada

  • Susan Sales Support
  • After nine years working as part of the Reservations Team here at Bolsover Cruise Club, I have moved over to our new Sales Support Team assisting our guests with questions about their existing bookings. My first cruise was over 30 years ago on P&O’s Canberra and following that cruise I certainly caught the bug for cruising and love being at sea.

    Outside of work and cruise holidays, I love to holiday in Menorca or you can find me a couple of times a year on the gorgeous Holkham Beach in North Norfolk.

    Favourite cruise ship:

    Celebrity Eclipse

    Favourite destination visited:

    New York

    Bucket list destination:

    New Zealand

  • Scott Sales Support
  • I have several years’ experience in customer service, and I am always happy to help.

    I have a passion for cruising and travel in general and I love sharing the excitement that a new travel adventure can bring. My favourite places I have visited so far are Norway, Germany, and the Caribbean.

    A personal highlight was my Caribbean adventure on board the Britannia P&O Cruises ship for my honeymoon, which so far has been my favourite ship. I would really love to visit Australia and New Zealand; you could say these are on my travel bucket list.

    In my spare time at home, I enjoy getting crafty, going for a walk with my partner and watching a good old film.

    Favourite cruise ship:

    Britannia

    Favourite destination visited:

    Norway

    Bucket list destination:

    New Zealand

  • Stacey Sales Support
  • I have worked in the travel industry since leaving college in 2002. I started working for a coach holiday company, then moved onto a high street travel agent. It was not until I moved to Bolsover Cruise Club in 2011 that I realised I had a love for cruising!

    During my time at Bolsover Cruise Club, I have been lucky enough to visit some wonderful destinations. From the beautiful Norwegian Fjords to the Caribbean and the Mediterranean. I love how cruising means you can visit so many different places in one holiday. So far, the Fjords were our favourite destination as we love the chance to walk and explore. The scenery was just stunning!

    My dream destination would have to be Alaska, or maybe even sailing round the South Pacific islands. To be honest, with that much choice in cruising, I rethink my dream destination pretty frequently!

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    Thailand

    Bucket list destination:

    Alaska

  • Tracey Sales Support
  • After leaving school in 2007 I went on to study travel and tourism for two years at college. I then went on to a two-year apprenticeship at a high street travel agent. I developed a huge passion for cruising thanks to time spent with my family on cruise ships when I was growing up, so when a job came up at Bolsover Cruise Club, I was delighted to be given the opportunity to join the sales team.

    I love traveling and visiting new and exciting destinations. I have been lucky enough to travel to many places but my favorite cruise destination must be the Caribbean – the beaches are postcard perfect. We made some amazing memories such as climbing the Dunn’s River Falls in Jamaica, swimming with Dolphins in Amber Cove and paddle boarding in Antigua to a name a few.

    Since having children, I made the decision to move from the sales department after over 10 years and join our Sales Support team to help and assist our customers with all of their cruise queries.

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Arctic

  • Zoe Sales Support
  • I joined the travel industry in 1997 and worked on the high street until 2006 selling various aspects of holidays from Butlins to Worldwide tours! I have been with Bolsover Cruise Club since April 2009. I have an all-round knowledge of many cruise destinations which I use to ensure my customers receive the information they require to make their cruise holiday most enjoyable.

    Favourite cruise ship:

    Oasis of the Seas

    Favourite destination visited:

    Dubai

    Bucket list destination:

    Cook Islands

  • Brooke Cruise & Stay Expert
  • Prior to starting at Bolsover Cruise Club, I hadn’t actually delved into the wonderful world of cruising, despite having a whole bucket list and a love for travel. It has been so eye-opening learning about the level of service people receive from us, as well as the destinations you just can’t get to and experience on a normal flights and hotel holidays, in comparison to a cruise or cruise and stay holiday.

    My favourite destination visited so far would have to be Orlando, Florida. I have such a soft spot for Disney, you’ll quite often witness me singing my heart out whilst driving, reminiscing over my time in America.

    I would love to visit South Korea; it has been on my bucket list for some time! I would consider myself a ‘foodie’, being able to taste all that Asian cuisine and immerse myself in the culture just ticks so many boxes for me. I am generally quite an active person, enjoying hiking holidays in the Lake District, Peak District, and Scotland. Being an Explorer Scout Leader has influenced this a lot and encourages me to push myself out of my comfort zone and try different activities to make the most out of each destination.

    Favourite cruise ship:

    Disney Dream

    Favourite destination visited:

    Orlando, Florida

    Bucket list destination:

    South Korea

  • Charlie Cruise & Stay Expert
  • I worked in retail for eight years, but my heart has always been with travel. I love adventure and getting to have new and exciting experiences. My favourite place to visit will always be Greece – I instantly fell in love with the scenery, food and people. Other places I have visited and would love to go back to are Switzerland, Lake Maggiore and Verdon Gorge.

    This year, I decided to follow my heart and dive head first into the travel industry and so I am excited to see where this path takes me.

    Favourite cruise ship:

    Iona

    Favourite destination visited:

    Greece

    Bucket list destination:

    New Zealand

  • Elaine Cruise & Stay Expert
  • I joined Bolsover Cruise Club in 2024, throughout my Career I have gained a wealth of experience within travel and customer service. I am passionate about travelling and organising travel for customers I believe that there is no better feeling than building bespoke holidays for those special moments that last a lifetime. One of my favourite places to visit is Mexico and I have so many more destinations that I want to add to my travel list.

    I am a very family oriented, and I love to spend time with family and friends my best holiday memory is having us all together for our wedding day in Cyprus.

    Favourite cruise ship:

    Explorer of the Seas

    Favourite destination visited:

    Mexico

    Bucket list destination:

    Santorini, Greece

  • Elizabeth Cruise & Stay Expert
  • I began my career with Bolsover Cruise Club in 2023, shortly after graduating from Newcastle University. I have a huge love for travel; from exploring European destinations such as Prague, Italy and Montenegro, visiting elephant sanctuaries in Thailand and joining the hustle and bustle of Vietnam’s elaborate cities, I am still so eager to explore more of the world and learn different cultures values and way of life.

    My favourite holiday destination in undoubtedly Greece, due to its most breathtaking sea views, although my favourite city-break will always be Paris where I can indulge myself in the glamour, French cuisine and beautiful architecture. Next on my bucket list is a brand-new experience for me of Alaska, which I hope to explore on my personal favourite cruise ship, Celebrity Edge.

    As I am originally from Durham, moving to a new city of Sheffield was a little scary for me, but working in a top-rated travel industry where I can apply my love for travel to designing outstanding itineraries for our exclusive clients makes it all worth it.

    Favourite cruise ship:

    Celebrity Edge

    Favourite destination visited:

    Alaska

    Bucket list destination:

    Greece

  • Josie Cruise & Stay Expert
  • I worked in retail for six years but have always had a passion for travelling. I studied travel and tourism at college which made me love it even more. I’ve visited 30 countries including the USA, the Maldives, Thailand, Indonesia and Cape Verde. I did my first solo trip in 2022 with Contiki, travelling around Europe for six weeks. I got to meet some amazing people from all over the world and I took on lots of new adventures. I went on a cruise to Amsterdam back in 2018 and loved it, so I am looking forward to going on more in the future. I recently decided to take up my passion and delve into a job within the tourism industry.

    Favourite cruise ship:

    Oasis of the Seas

    Favourite destination visited:

    Thailand & Austria

    Bucket list destination:

    Galapagos Islands

  • Kirsty Cruise & Stay Expert
  • I have worked in the travel industry since leaving college in 2009, when I joined a high street agency where my love for travel really developed. I came to Bolsover Cruise Club in the spring of 2013.

    Before starting at Bolsover Cruise Club I had never been on a cruise though it’s safe to say it’s now one of my favourite ways to holiday. I got my husband to go on his first cruise in 2016 on board Oceana and since then we try to fit a cruise in each year.

    Like every travel agent, I love to travel and have been lucky enough to visit quite a few destinations. My favourite long-haul spot is Orlando (who doesn’t love Mickey Mouse?)
    A destination that surprised both myself and my husband whilst sailing on P&O Cruises Oceana was Ajaccio in Corsica; the beaches were simply amazing. Rome amazed me with its history and beauty and it’s definitely a place I can’t wait to go back to.

     

    Favourite cruise ship:

    MSC Virtuosa

    Favourite destination visited:

    Orlando

    Bucket list destination:

    Alaska

  • Libby Cruise & Stay Expert
  • I have worked in the travel industry since leaving college in 2015 having always having a passion for travel, and have been with Bolsover Cruise Club now since February 2022.

    After going on my very first cruise, I hoped it would become the first of many with so many experiences and memories to come! One of my favourite destinations to visit is the USA and I am looking forward to exploring it in much greater detail in the years to come.

    Favourite cruise ship:

    Queen Victoria

    Favourite destination visited:

    Florida

    Bucket list destination:

    Australia

  • Lisa Cruise & Stay Expert
  • My passion for travel started back in the early 90s as an overseas representative on the island of Majorca, where I enjoyed several summers of hard work and fun. When I came home, I started working for a leading travel agency and progressed to a role in customer services at head office. It was around this time I experienced my first cruise on board Airtours’ Sunbird and I quickly realised that the cruise industry was the direction I wanted to follow.

    In 2002, I started working for Bolsover Cruise Club when we were still fairly small, just 15 Cruise Experts! I’ll never forget the time Mr Wilson closed the office to take us all on board  Queen Mary 2 for her launch. I’d honestly never seen anything like her and she remains one of my favourites to this day.

    I commute a long way each day to the office and I’m often asked why I do this journey. The answer to that is easy; I love my job and couldn’t work with a better team. I’ve been proud to watch Bolsover Cruise Club go from strength to strength each year, yet still maintain the family feel and high service levels that have won us numerous awards.

    Favourite cruise ship:

    Celebrity Solstice

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Nashville

  • Lucia Cruise & Stay Expert
  • I have always had a love of travel, immersing myself in new cultures and languages.  I have a particular love for Italy, having lived, studied and worked there – my home from home! I speak fluent Italian and am currently attempting to learn the Sicilian dialect. From the history and architecture of Florence, where every turn just takes your breath away, the rolling the hills of Tuscany, the expanse of vines in the prosecco region of Valdobbiadene, magical, starry evenings at the Arena di Verona to boat rides along the Amalfi Coast, I have so many amazing memories there and am looking forward to a road trip along the east coast of Sicily.

    I recently discovered Morocco and have been back twice since. The vibrancy of the cities, stunning landscape, warmth of the people, amazing weather and delicious food just blew me away.

    Planning holidays for my family and friends has always been my passion and I am so excited to work at Bolsover Cruise Club! I can’t wait to help people create their dream holidays!

    Favourite cruise ship:

    Resilient Lady

    Favourite destination visited:

    Marrakech

    Bucket list destination:

    Cappadocia

  • Mae Cruise & Stay Expert
  • Before joining Bolsover Cruise Club in 2024, I worked for a motor finance broker for four years. I have yet to experience my first cruise holiday, but I am excited to indulge in all the things these ships have to offer. From being a child, travel has always been a part of my life and something over time I grown to become very passion about. After studying travel and tourism at college, I decided I wanted a career in the industry and wanted to help clients create their dream holidays and make sure that every holiday was as special as the last.

    My favourite destination I have been to is Pafos, Cyprus as its one I have travelled to many times and always seem to find new things to try and hidden places to see. My favourite city break would have to have Paris, as I was fortunate enough to do an afternoon cruise down the river Seine and see Notre-Dame Cathedral. My top two destinations I have always wanted to travel to is the beautiful, tranquil area of the French Polynesia and the breathtakingly stunning Petra in Jordan. Some other places I have wanted to visit is Egypt (Valley of the Kings/Queens), New Orleans, Palace of Versailles (France) and Japan.

    Favourite cruise ship:

    Majestic Princess

    Favourite destination visited:

    Greece

    Bucket list destination:

    French Polynesia

  • Phoebe Senior Product Developer (Cruise & Stay)
  • I have been with Bolsover Cruise Club since 2013, following studying tourism management at university. I have been very lucky and have grown up cruising with my family through Bolsover Cruise Club, and it has become my passion. I enjoy everything cruise, from a relaxing day on deck to the newer activities such as ice skating and sky diving, nothing beats the options at sea! My favourite destinations so far the Caribbean and fantastic European cities, too many of both to pick an outright favourite!

    Favourite cruise ship:

    Anthem of the Seas

    Favourite destination visited:

    Dubrovnik

    Bucket list destination:

    Sydney

  • Rachel Cruise & Stay Expert
  • After studying travel and tourism at college I have worked in the travel industry for the past 27 years, working for various travel agents and tour operators, covering both sales and customer service. I have been lucky enough to travel to many parts of the world with family and friends, and have experienced many different cultures.

    Travelling is my passion and hope to visit more destinations on my bucket list, ranging from the USA, Far East and the Mediterranean.

    Favourite cruise ship:

    Iona

    Favourite destination visited:

    Mexico

    Bucket list destination:

    Canadian Rockies

  • Sienna Cruise & Stay Expert
  • I have a huge passion for travel, having visited numerous destinations across Europe such as Rome and Paris, as well as some destinations further afield. My favourite long-haul holiday was when I went on safari in Botswana, seeing Africa’s native wildlife in the wild was a dream come true, especially tracking a herd of elephants on foot through a ravine. I also volunteered at a wildlife rehab centre in Canada for a month, spending a week in Toronto afterwards visiting Niagara Falls and kayaking around the Toronto Islands on Lake Ontario.

    My bucket list holiday has to be island hopping around Southern Thailand, exploring all the beautiful beaches, kayaking round the islands and swimming amongst the coral reefs. My dream cruise would have to be visiting the Galapagos on Celebrity Flora, as I love wildlife so visiting an area with such a wide range of species would be a dream for me.

    Favourite cruise ship:

    Celebrity Flora

    Favourite destination visited:

    Botswana

    Bucket list destination:

    Thailand

  • Alison Receptionist
  • I joined Bolsover Cruise Club in 2023, having previously worked in variety of industries from retail to automotives. I have one grown-up son, and I love spending time with my family, holidaying, dining out and going to the theatre. I enjoy helping people and providing great customer service, so working on reception means I get to do this every day!

    Favourite cruise ship:

    Ventura

    Favourite destination visited:

    Corfu

    Bucket list destination:

    Monaco

  • Amy Senior Administrator
  • I have worked as part of our fab administration team since 2008. I process paperwork and send documentation for new bookings as well dealing with changes made to existing reservations. In my spare time I enjoy singing in a choir, crocheting, jewellery making or whatever new craft has inspired me that week! Most important to me though, is spending time with my husband and daughter, especially making memories in our campervan.

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    Cornwall

    Bucket list destination:

    Tahiti

  • April Senior Administrator
  • I joined the team as senior administrator in April 2022, I love travel and have visited some beautiful places including the Caribbean. Out of work I enjoy swimming, seeing my friends and family and getting stuck into a good series!

    Favourite cruise ship:

    Celebrity Apex

    Favourite destination visited:

    Antigua, Caribbean

    Bucket list destination:

    Switzerland

  • Angela Senior Administrator
  • I have recently joined the team as a senior administrator. Travel has always been a passion of mine so joining Bolsover Cruise Club is a perfect job for me. Away from work I love spending time with my children and long walks with my dog.

    Favourite cruise ship:

    Carnival Horizon

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Sorrento, Italy

  • Carly Senior Administrator
  • I have recently joined the team as a Senior Administrator. I love to travel when I can, and my favourite place so far is Lanzarote! I have always wanted to travel to New York, so hoping one day I will get there.

    In my spare time, I love spending time with my family and friends.

    Favourite cruise ship:

    Symphony of the Seas

    Favourite destination visited:

    Lanzarote

    Bucket list destination:

    New York

  • Charlotte Senior Administrator
  • I am a Senior Administrator and joined the admin team in April 2022. Outside of work, I enjoy going to the cinema but also I love cosy nights in and enjoy spending time with my husband, family and friends.

    Favourite cruise ship:

    Disney Cruise lines

    Favourite destination visited:

    Sorrento, Italy

    Bucket list destination:

    Iceland

  • Gail Senior Administrator
  • I work in the administration department having returned to the travel industry in November 2021 after a career break bringing up my children.

    My job role involves the checking and issuing of documents and paperwork once the sales team have completed the initial booking and any further ongoing administrative work that is involved with bookings. I also have taken on additional ticketing responsibilities within the administration department.

    Outside of work I love getting away on holidays, reading and enjoying great food and drink.

    Favourite cruise ship:

    Wonder of The Seas

    Favourite destination visited:

    Orlando

    Bucket list destination:

    Hawaii

  • Heather Senior Administrator
  • I joined the team in September 2022. I love to travel and explore new places, with New York being a favourite. I have been lucky enough to visit the other side of the world spending a bit of time in New Zealand. In my spare time I love going to the gym, anything animal related and spending time with my family and friends.

    Favourite cruise ship:

    Disney Cruise

    Favourite destination visited:

    New York

    Bucket list destination:

    Pig Beach, Bahamas

  • Jacob Administrator
  • I joined the admin team in late 2021, and most of my day is spent dealing with bookings and issuing tickets. I like to spend my weekends travelling around the country to play airsoft at various sites and environments. Whenever I’m not doing this, I also enjoy building and painting models.

    In recent years, I have been fortunate enough to travel to several of my bucket list destinations, including Spain, Disneyland Paris and Lapland in Finland.

    Favourite cruise ship:

    Wonder of the Seas

    Favourite destination visited:

    Lapland

    Bucket list destination:

    Orlando, Florida

  • Jade Senior Administrator
  • I joined the Administration Team at Bolsover Cruise Club in 2024. In my spare time, I like to crochet, play D&D and spend time with my partner and our 2 cats. I’ve gone on many family holidays to France and Spain, but I would love to go to America and visit Disneyland.

    Favourite cruise ship:

    Celebrity Summit

    Favourite destination visited:

    France

    Bucket list destination:

    New York

  • Joanne Cancellations Administrator
  • I have worked for Bolsover Cruise Club within the Administration Support Team since 2006, Recently I have moved to the administration department where my role is to deal with cancellations.

    I am happily married and have a dog who I adore. In my spare time I enjoy playing guitar, walking my pooch and holidays of all kinds, especially cruising.

    Favourite cruise ship:

    Celebrity Beyond

    Favourite destination visited:

    Norway

    Bucket list destination:

    New England

  • Mandy Receptionist
  • I have worked at Bolsover cruise club since 2019. I enjoy meeting new people and being as helpful as I can be so working on reception is my perfect job, and working with such lovely colleagues
    makes coming to work very pleasant . Outside work my husband and I are proud parents and grandparents and we enjoy socialising with friends and family along with walks in the countryside with our collie Pepsi.

    Favourite cruise ship:

    Britannia

    Favourite destination visited:

    Mediterranean

    Bucket list destination:

    Swiss Alps

  • Marie Senior Administrator
  • I joined the Administration Team in 2021 and spend the day carrying out admin duties and dealing with invoices. I have been working in customer service since 2014 and have a degree in Tourism. In my spare time, I love to spend time with my family and walking my two dogs.

    Favourite cruise ship:

    Liberty of the Seas

    Favourite destination visited:

    New York

    Bucket list destination:

    Caribbean

  • Meryl Senior Administrator
  • I have been a Senior Administrator at Bolsover Cruise Club since November 2000.

    When I am not working, I enjoy spending time with friends and family. My husband and I are adjusting to ‘empty nest syndrome’ as our daughter is now at Winchester University.

    Favourite cruise ship:

    Aurora

    Favourite destination visited:

    Madeira

    Bucket list destination:

    Jamaica

  • Sara Cancellations Administrator
  • Hello my name is Sara and I work as a Cancellations Administrator. Originally, my background is in the military where I served at sea with the Royal Navy before relocating to Derbyshire and moving into administration in the legal sector. I have always loved the sea and I took my first cruise in 2018. I was completely bitten by the bug and it catalysed another career change into the travel industry with Bolsover Cruise Club. I am now part of a small team dealing with the day-to-day administration of cruise cancellations which can happen for various reasons – some happy and some sad – and delving into the small print of cruise operators’ terms and conditions.

    In my spare time,I like walking and running in the beautiful Derbyshire countryside and planning my next great cruise adventure!

    Favourite cruise ship:

    Silver Dawn

    Favourite destination visited:

    Corfu

    Bucket list destination:

    Canada

  • Vikki Finance Executive
  • I have worked in various roles within the company since I first joined in 2004 but my latest shift into our lovely Finance team has been a good move. I enjoy the investigative nature of the work.

    Outside of work, there is nothing I enjoy more than spending time with good friends, experiencing new things and exploring the local area with the best Border Terrier in the world!

    Favourite cruise ship:

    Star Clipper

    Favourite destination visited:

    Azores

    Bucket list destination:

    Douro River Cruise, Portugal

  • Vicki Reception
  • I Joined Bolsover Cruise Club in February 2024 previously I worked as a Special Educational Needs Teaching Assistant for 13 years. I have 2 grown up children so looking forward to holidays not in the school holidays. In my spare time I like cruising and eating out.

    Favourite cruise ship:

    Grand Princess

    Favourite destination visited:

    Corsica Ajaccio

    Bucket list destination:

    World Cruise

  • Wendy Receptionist
  • As a relative newcomer to Bolsover Cruise Club, I’m really enjoying learning all about the different cruise lines and exciting destinations on offer.  Working within the Reception Team and chatting to customers as they leave the Bureau with big smiles, excited for their next holiday, definitely makes my day! I love to travel and explore new countries and have done a couple of solo holidays which took a bit of courage initially but were worth every sleepless night!  Out of work, my favourite pastime is walking in the Peak District with my Border Collie, Walter and then refuelling afterward with a good meal and a glass of red wine or two.

    Favourite cruise ship:

    Queen Elizabeth

    Favourite destination visited:

    South Africa

    Bucket list destination:

    Canada & The Rocky Mountains

  • Charlotte Digital Marketing Executive
  • I work closely with our Cruise & Stay team who put together our incredible packages, then it is my job to bring them to life on the website and by email. I’m also a cruise geek, and always have some kind of cruise holiday booked and have been lucky enough to sail on a wide range of ships. Out of work, I have a gorgeous golden retriever who keeps me busy. I love to travel and have visited some unbelievable places in the world. Australia is up there with one of my favourites and Asia has a special place in my heart! New Zealand and the Maldives are on my bucket list.

    Favourite cruise ship:

    P&O Cruises Iona

    Favourite destination visited:

    Australia

    Bucket list destination:

    Maldives

  • Chloe Marketing Executive
  • Working alongside our Assistant Marketing Manager, my role is to help prepare the deals and offers for mailers and weekly postcards. When I am not in the office I enjoy travelling, crafts and reading a good book. My bucket-list destination would be to visit Hawaii.

    Favourite cruise ship:

    Celebrity Edge

    Favourite destination visited:

    Cancun

    Bucket list destination:

    Hawaii

  • Daniel Graphic Designer
  • My growing passion for design and marketing has spanned from years of experience in the industry. I joined Bolsover Cruise Club’s Marketing Team to manage and produce the Into The Blue magazine, and my mission is to keep improving this magazine for members to enjoy.
    I’m also responsible for producing and editing promotional videos, which you see on social media, using a variety of filming and audio equipment to get the right footage.
    At home I like to spend time with my family, enjoying the outdoors and going to the gym. I’m also a keen photographer and enjoy turning my hand to a DIY project.

    Favourite cruise ship:

    P&O Cruises Iona

    Favourite destination visited:

    Antigua

    Bucket list destination:

    Vietnam

  • Eliana Assistant Marketing Manager
  • I manage a fantastic team who create the email and mailed activity for some of our best-known cruise operators, bringing the best deals and destinations to our customers. Outside of the office I’m often reading, running, or attempting to bake (with varying degrees of success). Some of my favourite places to have visited are Italy, Australia, Laos, and Croatia. Next, I’d love to go to the Philippines for some incredible scuba diving.

    Favourite cruise ship:

    P&O Cruises Arvia

    Favourite destination visited:

    Italy

    Bucket list destination:

    Philippines

  • Ewa Marketing Executive (Cruise & Stay)
  • As a Marketing Executive in the Cruise & Stay department, I focus on developing and rolling out digital marketing campaigns across multiple platforms, all designed to spotlight the unparalleled experiences our packages deliver. When I’m not shaping the next campaign, you’ll find me chasing my passion for photography, venturing off the beaten path to discover hidden travel gems, and tackling new trails in the Peak District with my camera in tow.

    Favourite cruise ship:

    Celebrity Ascent

    Favourite destination visited:

    Costa Rica

    Bucket list destination:

    Argentina

  • Emma Editor & Marketing Copywriter
  • I’m Bolsover Cruise Club’s Editor and Marketing Copywriter, which means I’m responsible for planning and creating content for Into the Blue, as well as our blogs and other marketing collateral. I started cruising when I was 13 years’ old and have been hooked ever since. I’ve been lucky enough to have explored some of the world’s most amazing places, from Machu Picchu, Table Mountain and the Alaskan glaciers, to the Burj Khalifa, Sydney Opera House and the Taj Mahal … but I’m always planning my next adventure!

    Favourite cruise ship:

    Norwegian Prima

    Favourite destination visited:

    Vietnam

    Bucket list destination:

    Madagascar

  • Ian Marketing Insight Specialist
  • I joined Bolsover Cruise Club in 2018 to help analyse the performance of the marketing we do and feed these insights back to the business. I have worked in digital marketing for many years specialising in analysis and optimisation across a number of industry sectors, and I can confidently say that none of these industries is as exciting to work in as is the cruise industry.
    I am discovering a fantastic diversity of customers with loyalty to their cruise brands and holiday destinations as well as the motivations our customers have to book their next fantastic cruise holiday with Bolsover Cruise Club. Outside of work I enjoy hill walking & running as well as cruising of course. My favourite cruise destination so far are the Norwegian Fjords with their magnificent landscapes and clean air.

    Favourite cruise ship:

    Arcadia

    Favourite destination visited:

    Peru

    Bucket list destination:

    Yellowstone National Park

  • India Marketing Executive
  • I am a Marketing Executive here at Bolsover Cruise Club and I prepare exciting offers for mailers and weekly postcards, enticing our lovely customers to embark on a new adventure.

    It’s safe to say I love a good cruise and prior to joining Bolsover Cruise Club I had been on six cruises with three different cruise lines. Each cruise offered something unique, helping to create a memorable experience for me and my family. I think the best thing about a cruise, aside from the amazing food, is the fact that you get to wake up in a different country each day and have the opportunity to explore what each place has to offer.

    Favourite cruise ship:

    Celebrity Equinox

    Favourite destination visited:

    Grand Cayman

    Bucket list destination:

    Antarctica

  • Ivannah Marketing Executive
  • I work as part of our Marketing team and my main duties include arranging email marketing for our core brands. I love spending time with my friends and family, along with getting stuck in at my little allotment and of course planning future holidays. I also enjoy the occasional gin and getting stuck into a good book. Some of my favourite destinations would have to be Puerto Vallarta in Mexico, Ölüdeniz in Turkey, Kotor in Montenegro and Tuscany in Italy, a mixed bag but I love the relaxed atmosphere and culture that these places offer. Next on my list for travel would be The Caribbean, Dubai and Croatia.

    Favourite cruise ship:

    Iona

    Favourite destination visited:

    Puerto Vallarta, Mexico

    Bucket list destination:

    Caribbean

  • Katie Luxury Account Manager
  • My role is to oversee our luxury cruise offering. I work closely with many luxury and river cruise lines to ensure we have the very latest offers and destination inspiration to share with you. Having worked in the travel industry for 20+ years, it’s my passion to travel, both abroad and in UK. I’m fortunate to have experienced 18 different cruise ships and can’t wait to explore even more. Outside of work I’m happiest taking country walks with my husband, three children and our labrador puppy.

    Favourite cruise ship:

    Oceania Vista

    Favourite destination visited:

    Banff, Canadian Rockies

    Bucket list destination:

    Hawaii

  • Maddy Social Media Executive
  • I’m the Social Media Executive within the marketing team. I manage all our social media channels, create and design content and run all our paid ads, working with all of our cruise lines to produce and publish the latest content. I’ve worked in social media for many years, and I’ve been loving being part of the cruising industry.

    I love to get out of my comfort zone and check out the latest activities cruises have onboard from flying down the longest dry slide, soaring over the ship on a rollercoaster and racing down zip wires across the entire ship. The world of cruising really does offer it ALL!

    Favourite cruise ship:

    Celebrity Apex

    Favourite destination visited:

    Southern Caribbean

    Bucket list destination:

    Maldives

  • Matthew Website Manager
  • I’ve been working in creative roles within the marketing industry for nearly two decades in digital and UX designer roles and as a Front-end Developer. I joined Bolsover Cruise Club in September 2022 to bring all of my skills and knowledge as their Website Manager. Although I’m new to the travel industry, I’m excited to be able to help take Bolsover Cruise Club’s online presence forward and make our website something to really be proud of. Outside of work, I used to be a rock DJ but these days I’m more interesting in baking, video games, running and kickboxing. My travel experiences aren’t as extensive as I’d like – though I once drove through Death Valley, camped in the montains of Albuquerque and flew over the Grand Canyon in a helicopter. But I’ve never been on a cruise before, though I’m sure that will change now!

    Favourite cruise ship:

    Arvia

    Favourite destination visited:

    Yosemite, California

    Bucket list destination:

    New Zealand

  • Russell Graphic Designer
  • After leaving college in 2004 with a HND in Graphic Design and working in corporate design industries, I joined Bolsover Cruise Club’s marketing team in early 2016. As one of the team’s in-house graphic designers, my role is to design printed literature, promotional emails and website offer banners, from content and offers provided by other team members. I enjoy travelling and visiting new places and spent many holidays taking in the sights of the West Coast of North America. But my favourite destination is the island of Maui (Hawaii). Outside of work, I enjoy spending time with my wife and son, watching films and trying new food and drink.

    Favourite cruise ship:

    P&O Cruises Ventura

    Favourite destination visited:

    Maui, Hawaii

    Bucket list destination:

    Rio de Janeiro

  • Samantha Senior Marketing Executive
  • I’m a senior member of the marketing team with an abundance of passion for all things cruising. With many years’ experience in the travel industry, I bring my knowledge of what makes holidays exciting and eye-catching, from the latest offers and deals, new itineraries, ships and entertainment to keeping the website as up to date as humanly possible. When I’m not getting excited about holidays, you’ll find me on the trails of the Peaks enjoying my other passion of running – oh and not forgetting my family life too, of course.

    Favourite cruise ship:

    MS George Eliot

    Favourite destination visited:

    Rhine Region on a river cruise

    Bucket list destination:

    Antarctica

  • Adele Sales Team Leader
  • I have worked in travel for many years. After working as a shop manager for two years I was successful in being offered a position at Bolsover Cruise Club in 2004. I have a real passion for travel and have enjoyed cruising to many places from the Caribbean to the beautiful Italian cities of Florence and Rome. Outside of work, I love to go walking in Derbyshire with my husband and our boys.

    Favourite cruise ship:

    Celebrity Eclipse

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Maldives

  • Amber Sales Team Leader
  • I’m a Marketing Executive, which means I capture all the best offers for our printed mailers and email marketing. Prior to this, I worked as a Cruise Expert within the sales team for over 13 years and have built an extensive product knowledge of all things cruising. In my spare time – and when I’m not transporting my daughter to and from her various sporting activities – we enjoy family time walking our sausage dog Otis.

    Favourite cruise ship:

    Independence of the Seas

    Favourite destination visited:

    Tortola

    Bucket list destination:

    Hawaii

  • Daryl Cruise & Stay Team Leader
  • I have worked in the travel industry for over 10 years and have been fortunate enough to travel to some amazing destinations. I have a real passion for travel and like nothing better than exploring new places and meeting the local people.

    I am always looking for the next adventure to cross off of my ever-increasing bucket list.

    Favourite cruise ship:

    Celebrity Beyond

    Favourite destination visited:

    India

    Bucket list destination:

    Galapagos Islands

  • Ellie Support Supervisor
  • As a team leader for the Sales Support team, I am delighted to be sharing this role with my good friend and colleague Sharon Tucker. My role is to maintain quality control, support the team in resolving large programme changes with the cruise operators and monitor administration on bookings.

    I have worked in travel for nearly 35 years and am very lucky to have sailed on many fantastic cruises and seen some wonderful countries. Before cruising, I travelled extensively and one of my highlights was joining a safari in Zimbabwe and Botswana. Outside of work, I am a passionate animal lover and love being outdoors so I’m especially lucky to live in Derbyshire and have the Peak District on my doorstep.

    I’m an avid reader, enjoy keeping fit, eating out and watching live music.

    Favourite cruise ship:

    Queen Elizabeth

    Favourite destination visited:

    Norway

    Bucket list destination:

    Alaska

  • Francesca Sales Team Leader
  • I have worked in travel since 2003 and joined Bolsover Cruise Club in 2012. I have a passion for travel and love helping people plan their holidays. I love taking the time to research destinations and match the best ship to my customers’ requirements. I have been lucky enough to travel extensively and my favourite destination is Singapore – I loved the mix of old and new and would definitely recommend it as a bucket list place to visit.

    I have cruised with lots of different operators over the years and my favourite cruise line is Princess Cruises. I love the glitz and glam on board and feel that they have a great variation of itineraries.

    In my spare time, I enjoy spending time with my family and walking my dog.

    Favourite cruise ship:

    Wonder of The Seas

    Favourite destination visited:

    Singapore

    Bucket list destination:

    Mekong River

  • Grace Training Supervisor
  • I have been at Bolsover Cruise Club for several years, progressing from sales into the training and recruitment side of the business. I love being a part of the training and development of staff, encouraging staff to learn and watching them grow and develop as an experienced cruise specialist. I enjoy cruising with my family; my favourite destination to sail is the Adriatic. I also love travelling to North America, which I try to do with my husband and two children every summer.

    Favourite cruise ship:

    MSC Virtuosa

    Favourite destination visited:

    Ibiza

    Bucket list destination:

    Thailand

  • Joseph Training Supervisor
  • I originally came to Bolsover Cruise Club as part of my work placement in 2011. My experience at Bolsover Cruise Club stayed with me and this is the reason why I re-joined the company in 2018.

    My love for travel came from my parents who were always looking for our next adventure (always booking with Bolsover Cruise Club, of course). Having travelled to many parts of the world from a young age, I gained an appreciation for the travel industry and this influenced my career choices moving forward. It has also helped with my role because I have insight into the places our customers are traveling to and I can advise on the best things to do in their chosen destinations.

    My favourite adventure was a road trip around California, seeing iconic places such as Yosemite, Monterey Bay and Lake Tahoe.

    Favourite cruise ship:

    Celebrity Beyond

    Favourite destination visited:

    New York City

    Bucket list destination:

    Galapagos Islands

  • Linzi Sales Team Leader
  • I am a Sales Team Leader at Bolsover Cruise Club and have been with the company since 2006. My main role is to guide a team of Cruise Experts to ensure they can become the best possible. To help with this I quality control, conduct in-house sales training and have regular one-to-one’s with my team. I really enjoy interacting with my team and supporting them in their role. Outside of work, I love spending time with friends and family and other interests include travelling and shopping.

    Favourite cruise ship:

    Seven Seas Splendour

    Favourite destination visited:

    New York

    Bucket list destination:

    Hawaii

  • Nel Assistant Administration Manager
  • I joined the Bolsover Cruise Club administration team in 2017. In my spare time, I enjoy spending time with my husband and going out on countryside walks with our two dogs. I have been fortunate enough to travel to some fabulous places, including the Norwegian Fjords and Central America.

    Favourite cruise ship:

    Valiant Lady

    Favourite destination visited:

    Bruges

    Bucket list destination:

    Bar Harbor, Maine

  • Nina Sales Team Leader
  • Having worked in sales previously at Bolsover Cruise Club, I am now responsible for a team of Cruise Experts. I have been with the company since May 2014 and, in those years, I have been fortunate to try many different cruise lines and visit many destinations. I believe cruising has no limitations and there really is a perfect holiday available for anyone. A highlight of my career was winning a nationwide competition to become an Iona insider for P&O Cruises – that experience enabled me to visit some of Iona’s key ports in her itinerary including Olden and Gran Canaria, where I also did some fantastic shore excursions (imagine me in a wet suit!) which gave me an insight into what’s on offer in port.

    My varied background in customer service has given me irreplaceable relationships with customers here at Bolsover Cruise Club and I aim to pass those relationships onto our ever-growing sales team.

    Favourite cruise ship:

    Wonder of the Seas

    Favourite destination visited:

    Caribbean onboard Britannia

    Bucket list destination:

    Dubai

  • Sophie Sales Team Leader
  • I am a Sales Team Leader looking after a fantastic team of Cruise Experts. I have worked in the travel industry since finishing college in 1998. I have a love for cruising and I joined Bolsover Cruise Club in December 2007. I enjoy travelling with my family and I have been lucky enough to travel to some fantastic places. I love sharing my knowledge and helping my team and clients to find the perfect holidays.

    Favourite cruise ship:

    Seven Seas Explorer

    Favourite destination visited:

    Maldives

    Bucket list destination:

    Bora Bora

  • Shauna Cruise & Stay Team Lead
  • My love for cruising started back when I was seven years old. Ever since taking that first cruise with my parents, I wanted to go on more and more and experience different ships and destinations. In 2011, I graduated from Birmingham City University with a BA Hons in Primary Education and taught a range of ages for four years.

    In 2015, I decided I needed to travel and what better way than working on board a beautiful cruise ship. In July 2015, I started working as Youth Staff on board the Carnival Dream. After starting out a six-month contract, I ended up staying for three-and-a-half years cruising the Caribbean with a promotion to Youth Director and also meeting my Canadian husband on board.

    We both moved back to the UK in 2018, where we now live happily with our four-year old Maltipoo, Teddy. After delving back into my teaching routes for a further four years, I missed the travel industry too much and wanted to get back into cruising whilst living on dry land. I started working in the Cruise & Stay department at Bolsover Cruise Club in March 2022 and have never looked back! I am always looking for my next cruise adventure, this time as a passenger though so I can enjoy all the benefits (and cocktails) they have to offer!

    Favourite cruise ship:

    Carnival Magic

    Favourite destination visited:

    Southern Florida

    Bucket list destination:

    A Singapore to Hong Kong cruise

  • Sharon Support Supervisor
  • My name is Sharon, and I am a Sales Support Team Leader. I have been at Bolsover Cruise Club since the year 2000 and in this time I have developed a wide knowledge of cruising and travelled with many different operators.

    In my spare time, I enjoy socialising, have a passion for horse racing and always enjoy a glass of most things.

    Favourite cruise ship:

    Seven Seas Explorer

    Favourite destination visited:

    Arizona

    Bucket list destination:

    South Africa

  • Carla Sales Admininstration Manager
  • I am a Sales Admin Manager looking after a Cruise Sales Team of 12. I’m also responsible for staffing the department. Out of work I love Leicester Tigers, Manchester United and the Maclaren Formula One team. I also enjoy an occasional glass of red!

    Favourite cruise ship:

    SS Canberra

    Favourite destination visited:

    New Zealand

    Bucket list destination:

    Been everywhere I want to!

  • Claire Office Manager
  • I have been PA to the Managing Director since 2004. As well as supporting Mr Wilson, I am also responsible for accounts, HR, FM, post-cruise Customer Relations and any other jobs that no-one else wants to do!
    I have been lucky enough to enjoy many cruises over the years; I love the Caribbean but recently visited Kotor in Montenegro which is my new favourite destination!
    Outside of work I enjoy walking the dog, watching my son play rugby and socialising with friends and family.

    Favourite cruise ship:

    Any Oceania ship

    Favourite destination visited:

    Caribbean

    Bucket list destination:

    Alaska

  • Danny Marketing Manager
  • Working alongside our expert sales and admin teams, my role is to head up the marketing team and ensure that we continue to provide our customers with the very best destination inspiration, along with the unbeatable cruise deals to take them there. Considering my own travels, my favourite place in the world (so far) has to be Mauritius where my wife and I were lucky enough to honeymoon… turquoise blue waters, white sandy beaches lined with palm trees, fascinating culture and mouth-watering food – I can’t wait to go back someday. Away from work, I’m tasked with entertaining 3 energetic boys, so it’s always action-packed, mixing various sporty and social commitments with seeking out our next family adventure.

    Favourite cruise ship:

    P&O Cruises Iona

    Favourite destination visited:

    Mauritius

    Bucket list destination:

    Caribbean

  • Gina Head of Finance
  • As a Finance Executive at Bolsover Cruise Club, my role is all about the numbers. Growing up with a keen interest in mathematics and having always dreamt of travelling the world, has made this the perfect role. I am currently qualified with the Association of Accounting Technicians and I am working towards getting my Chartered Institute of Management Accountants (CIMA) qualification to further my knowledge and experience. Since working at Bolsover Cruise Club, my love for travel and especially cruises has only grown. I was lucky enough to go on my first cruise with my family in 2022 to Norway, onboard the beautiful Iona. Outside of work I enjoy yoga, playing video games, spending time with my loved ones and creating an extensive excel sheet to plan and save up for my next holiday.

    Favourite cruise ship:

    Celebrity Beyond

    Favourite destination visited:

    Norway

    Bucket list destination:

    Japan

  • Julie Director
  • I joined the family business at 19 working with just my parents and brother in our busy Travel Agency in Bolsover. I have been fortunate enough to watch us grow to the impressive Cruise Club facility we now operate from. My involvement has enabled me to cover all aspects of the day to day running of the agency which has led to my position as Director.
    Outside of work I enjoy taking a well-earned holiday with my husband and two daughters, walking our dog and looking after our pony.

    Favourite cruise ship:

    Seven Sea Splendor

    Favourite destination visited:

    Cinque Terre, Italy

    Bucket list destination:

    Australia

  • Katie Chief Operations Officer
  • Bolsover Cruise Club is my family business and I am proud to be driving it forward into a new era, with my focus on the development and growth of our Cruise and Stay department established in 2019. My team of 12 create bespoke package holidays to destinations all around the world, and bring an accumulative wealth of travel, destination, and cruise knowledge. I have personally sailed with 18 different cruise lines a proud accomplishment for me, as I love being able to provide a first-hand perspective of what each brand represents. Across these 18 brands I have sailed onboard 34 different ships, and it is genuinely a love of mine, experiencing the different cruise products we offer and the destinations they visit across the globe. From Antarctica to Saudi Arabia, cruising has taken me to corners of the world I never dreamed were possible.

    Favourite cruise ship:

    Silver Dawn

    Favourite destination visited:

    Antarctica

    Bucket list destination:

    Bolivian Salt Flats

  • Louise Customer Services Manager
  • After 15 years with Bolsover Cruise Club as a Cruise Expert, I was excited to be offered the opportunity to move to the Customer Services Department. I live in Nottinghamshire with my husband and our two girls, and I have been lucky enough to travel to some wonderful countries and cities including Quebec, Langkawi, Krabi and my favourite, Hong Kong.

    Favourite cruise ship:

    Celebrity Eclipse

    Favourite destination visited:

    Hong Kong

    Bucket list destination:

    The Yukon

  • Michael Managing Director
  • I am the Managing Director, having built Bolsover Cruise Club from a simple rural travel agency in Bolsover, which was then a small coal mining town in Derbyshire. Now I lead a team of well of over 140 members of staff and firmly believe we operate the most efficient cruise operation by far in the UK.
    When I am not at work, my main passion is shooting and I love a building project, so I am always up to something that involves bricks and mortar. I also love my greenhouse and kitchen garden, where I spend many hours when the sun shines.

    Favourite cruise ship:

    Iona

    Favourite destination visited:

    Cape Town

    Bucket list destination:

    Galapagos

  • Oliver Trainee Cruise & Stay Manager
  • Prior to my current role in Bolsover, I worked as a joiner for four-and-a-half years. However, when I received the opportunity to start working for the family business putting together F1 packages with cruises, I couldn’t say no. You see, I am probably the biggest F1 fan out there, and being able to combine my passion with my work was an opportunity I couldn’t resist.

    Cruises have always been a significant part of my life, even from a young age. I’ve been on countless cruises during my childhood, although I can’t remember all of them due to my young age at the time. Nevertheless, whenever I step foot on a cruise ship, it feels like my second home – it’s one of my favourite types of holiday, creating memories and experiencing new adventures.

    If I had the chance, my dream holiday would be a road trip to the Italian Alps and around the world. There’s just something about driving from the comfort of your own home and ending up in the stunning landscapes of the Italian Alps or the south of France that appeals to me. The journey itself becomes part of the adventure, leading to breathtaking destinations.

    Favourite cruise ship:

    Independence of the Seas

    Favourite destination visited:

    Antarctica

    Bucket list destination:

    To drive my car from home all around the world

  • Sarah Sales Support Manager
  • As Training and Recruitment Team Leader, I have the privilege of recruiting excellent people to join our amazing Sales Department.
    My role also includes training and developing the new recruits ready for joining their teams.
    Travel is one of my greatest passions but I love to cruise. Cruising has enabled me to experience some of the world’s most amazing destinations on some incredible ships.
    I am married with two gorgeous girls, Olivia and Sienna, and I love lots of family time.

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    Amalfi Coast

    Bucket list destination:

    Maldives

  • Wendy Head of Sales
  • Having been with Bolsover Cruise Club for 21 years and have worked in many of the departments before becoming the Head of Sales of which I am very proud of both myself and my great team.

    Outside of working hard I enjoy winter sports, van life and of course holidays abroad whether it be land based or cruising.

    I’ve been lucky enough to have travelled extensively with my husband of twenty years and always happy to get home to my little dog Jess.

    Favourite cruise ship:

    Silversea Discoverer

    Favourite destination visited:

    Seychelles

    Bucket list destination:

    Australia

  • Wayne Administration Manager
  • I run the Administration Team, which includes all the less exciting side of travel such as invoicing, ticketing, visas and vaccinations and all things paper (or email I should say these days) as approximately 70% of our paperwork goes via email.

    In my spare time, I like to tread the boards and perform musicals with a local amateur operatic society.

    Favourite cruise ship:

    Azura

    Favourite destination visited:

    Salzburg

    Bucket list destination:

    USA