Website Terms of Use

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.bolsovercruiseclub.com (our site), whether as a guest or a registered user. Please read these website terms of use carefully before using this site.

1. Who we are and how to contact us

www.bolsovercruiseclub.com is a website operated by Bolsover Cruise Club Limited (“we” “us” “our”).  We are registered in England and Wales under company number 5729112 and have our registered office at 35 Sherwood Street, Warsop, Mansfield, Notts, NG20 0JR. Our trading address is The Cruise Centre, Barlborough, Chesterfield, Derbyshire, S43 4XE United Kingdom. Our VAT number is 295 3678 09.

We are a limited company.

To contact us, please email us at [email protected]

2. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

3. There are other terms that may apply to you

The following additional terms, also apply to your use of our site:

• Our Privacy Policy.  See further under How we may use your personal information. 
• Our Cookie Policy, which sets out information about the cookies on our
• Our Booking Conditions where you holiday products or services from our site.

4. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in May 2025.

5. We may make changes to our site

We may update our site from time to time, and may change the content to reflect changes to our holiday products  and services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

6. We may suspend or withdraw our site

We do not guarantee that our site, or any content on it will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

8. You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

9. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify any paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes or incorporate any part of our site into any other work or publication, including incorporation into an electronic work without obtaining a licence to do so from us or our licensors and/or our consent (as required).

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

10. Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

All examples and illustrations used on our site (e.g. examples using names, business names or businesses that appear on our site) are imaginary. We does not intend them to refer to or portray (in name or substance) any actual names, companies, businesses, entities or institutions. Any resemblance to any real person, company, business, entities or institutions is purely coincidental.

11. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

12. User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

13. How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us.

14. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the provision of any holidays which you book though us where we act as principal or with us where we act as agent, which will be set out in our Booking Conditions.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

• We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • Use of, or inability ot use, our site; or
  • Use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

15. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

16. Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards (below).

• You warrant that any such contribution does complies with the content standards, and you will be liable to us and indemnify us for any breach of that warranty (if you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty).
• Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
• We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
• We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
• We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out below.
• The views expressed by other users on our site do not represent our views or values.
• You are solely responsible for securing and backing up your content
• We do not store terrorist content.

• Customer Review Area
  • Certain areas of our site enable you to post reviews and photographs (collectively referred to as “Content”). You acknowledge that this Content is the sole responsibility of the person from which such Content originated. This means that you are entirely responsible for all Content that you upload, post, email or otherwise transmit via our site and, as such, we do not guarantee the accuracy, integrity or quality of such Content.You acknowledge that by using our site, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via our site.All Content containing ship, cruise and port reviews posted on our site must be based on your own experience, not second-hand information or unverified information, rumours or quotations from other sources. Reviews should reflect your honest and truthful experiences. We does not edit or control the reviews posted to or distributed on our site and will not be in any way responsible or liable for such Content.We does not tolerate fake reviews. With respect to all Content you elect to post to our site, you grant us a royalty-free, perpetual, irrevocable, non-exclusive and fully sub-licensable right and license to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, distribute, perform, syndicate and display such Content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, and you waive your moral rights to object to any derogatory treatment, or to be identified as the author, of that Content.
• Content Standards: The below content standards apply to any and all Content and all material which you contribute to our site (“Contributions”), and to any interactive services associated with it.
• You must comply with the spirit and the letter of the following standards. The standards apply to each part of any Contribution as well as to its whole.
• Contributions must:
  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.
• Contributions must not:
  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

17. We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

18. Email correspondence with us

If you send us unencrypted emails then there is a risk that others might be able to read or capture the contents of your email. If you are not prepared to accept this risk, we suggest that you contact us by alternative means.

If you contact us by email by clicking on an email link on this website and send us unencrypted email, then you consent to us replying by means of unencrypted email. If you contact us by means of a form on this web site and you provide us with your email address, then you consent to us contacting you by means of unencrypted email.

19. Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact [email protected].

20. Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction except where you are a resident of Northern Ireland, in which case you may also bring proceedings in Northern Ireland, or if you are resident of Scotland, you may bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

21. Our trade marks are registered

Bolsover Cruise Club and the Bolsover Cruise Club logo are UK registered trade marks of Bolsover Cruise Club Limited.

22. Feedback and suggestions

We welcome feedback and suggestions about this web site. However, we only accept feedback and suggestions on the basis that they do not contain confidential information and that we are not bound by any obligations of confidentiality.

23. Unsolicited Ideas

We are keen to avoid disputes or misunderstandings when our services, marketing or other business activities seem similar to ideas submitted to us by third parties. Accordingly, we have a policy not to accept unsolicited ideas from third parties. Please DO NOT send unsolicited ideas to us. If you insist on sending your unsolicited ideas, despite this policy, then Bolsover Cruise Club gives you no guarantee that it will answer your correspondence or regard your ideas as confidential.