Our Cruise Awards and Accolades

We are proud to have been winning awards for decades, and each and every trophy is testament to the hard work of our team. For over 60 years, we have prided ourselves on knowing cruise holidays like nobody else in the business and the awards we value most are those voted for by you, our amazing customers.

Bolsover Cruise Club has consistently ranked as the top independent agent for P&O Cruises, an accolade we are ever so proud of. However, our cabinet also includes a host of other trophies, including recognition as a TTG Top 50 Travel Agency, WAVE Awards and British Travel Awards, hailed as the Oscars of our industry.

Year after year, we are shortlisted for and successful across a number of categories. For this we would like to thank our valued customers and the hard work of the Bolsover Cruise Club team, without whom none of this would be possible.

To be recognised as the UK’s top independent agent for P&O Cruises for 33 years in a row is a huge achievement for us and one which we are incredibly proud of. Our relationship with P&O Cruises has been nurtured over a great period of time, beginning when the cruise industry itself was still in its inception and SS Canberra ruled the waves. Retaining this award for so long is testament to our unrivalled expertise of the UK’s favourite cruise line.
Michael Wilson, Managing Director of Bolsover Cruise Club

The awards that say we’re the best in Britain:

2023

• UK Cruise Awards 2023 – Winner of Outstanding Customer Care Award
• UK Cruise Awards 2023 – Highly Commended for Outstanding Contribution Award
• TTG Top 50 Travel Agencies 2023 – Shortlisted for Top Cruise Agency
• TTG Luxury Travel Awards 2023 – Shortlisted for Luxury Cruise Agency of the Year
• The Wave Awards 2023 – Shortlisted for Best Specialist Cruise Agent
• The Wave Awards 2023 – Shortlisted for Favourite Travel Agent
• British Travel Awards 2023 – Best Travel Agency for Cruise Holidays Finalist
• Cruise Stars Awards 2023 – Regional Travel Agent Sales Star Finalist – Midlands – Jessica Armitage

2022

• British Travel Awards 2022 – Bronze award for Best Cruise Holiday Retailer
• British Travel Awards 2022 – Bronze award for Best High Street Travel Agent
• The Wave Awards 2022 – Shortlisted for Favourite Travel Agent
• The Wave Awards 2022 – Shortlisted for Best Specialist Cruise Agent
• Travel Advisor Cruise Awards 2022 – Shortlisted for Best Online Travel Agency
• TTG Top 50 Travel Agencies 2022 – Shortlisted for Top Ocean Cruise Travel Agency
• Agent Achievement Awards 2022 – Shortlisted for Cruise Agency of the Year – Large Agency
• Agent Achievement Awards 2022 – Shortlisted for Call Centre Agency of the Year

2021

• The Wave Awards 2021 – Shortlisted for Favourite Travel Agent
• Agent Achievement Awards 2021 – Shortlisted for Call Centre Agency of the Year
• Agent Achievement Awards 2021 – Shortlisted for Cruise Agency of the Year – Large Agency

2020

• British Travel Awards 2020 – Winner of Best Cruise Holiday Retailer
• British Travel Awards 2020 – Silver award for Best High Street Travel Agent
• British Travel Awards 2020 – Silver award for Best Online Travel Retailer
• Top Ocean Cruise Agency – TTG Top 50 Travel Agencies 2020 Awards
• Silver Award for Best Customer Magazine, Into The Blue – The Travel Marketing Awards
• P&O Cruises Outstanding Contribution 2020 – UK Cruise Awards

2019

• P&O Cruises Outstanding Contribution 2019 – UK Cruise Awards
• World of Cruising 2019 Wave Awards Winner – Passengers Favourite Cruise Agent
• World of Cruising 2019 Wave Awards – Shortlisted as Best Non-Retail Agent
• TTG Top 50 Awards 2019 – Shortlisted for Top Ocean Cruise Agency
• Leading Providers of Cruise Services 2019 – Midlands Enterprise Awards
• British Cruise Awards 2019 – Best High Street Cruise Agency
• British Cruise Awards 2019 – Best Online Cruise Agency
• TTG Travel Awards – Poppy Outram, Cruise Agent of the Year finalist
• TTG Travel Awards – Elsa Attwood, Call Centre Agent of the Year finalist
• Travel2 Best North Agency of the Year finalist
• Cruise Stars 2019 – Regional Travel Agent Sales Star – Midlands & East – Poppy Outram
• British Travel Awards – Silver award for Best Independent Travel Agency
• British Travel Awards – Bronze award for Best Cruise Holiday Retailer
• LUX 2020 Travel & Tourism Awards – Best Cruise Holiday Agent UK

2018

• P&O Cruises Outstanding Contribution Award 2018
• British Travel Awards – Best Independent Travel Agency
• British Travel Awards – Best Cruise Holiday Retailer
• Cruise Stars 2018 – Regional Travel Agent Sales Star – North East – Poppy Outram
• Cruise Stars 2018 – National Travel Agent Sales Star – Poppy Outram
• Cruise Stars 2018 – Travel Agent Marketing Star Highly Commended – Nathalie Avis
• World of Cruising 2018 WAVE Awards – Passengers Favourite Cruise Agent
• World of Cruising 2018 WAVE Awards – The Individual Award for Best Cruise Agent – Poppy Outram
• British Cruise Awards 2018 (formerly Cruise International Awards) – Best Cruise Travel Agency
• British Cruise Awards 2018 (formerly Cruise International Awards) – Best Online Cruise Travel Agency
• TTG Travel Awards 2018 – Poppy Outram, Cruise Agent of the Year
• TTG Travel Awards 2018 – Poppy Outram, Top Agent of the Year

2017

• P&O Cruises Outstanding Contribution Award 2017
• Cruise International Awards 2017 – Best Cruise Agency
• Cruise International Awards 2017 – Highly Commended Cruise Agent Lifetime Achievement Award, Michael Wilson
• Cruise International Awards 2017 – Highly Commended Best Online Cruise Travel Agent
• World of Cruising 2017 WAVE Awards – Passengers Favourite Cruise Agent
• Silversea Advocate February 2017 – Helen Moore
• Agent Achievement Awards 2017 – Poppy Outram, Cruise Agent of the Year finalist
• Agent Achievement Awards 2017 – Website of the Year finalist
• Rising Star Awards 2017 – Poppy Outram, Cruise Agent Sales Rising Star
• Rising Star Awards 2017 – Poppy Outram, Overall Winner Cruise Agent

2016

• P&O Cruises Outstanding Contribution Award 2016
• Complete Cruise Solution Shining Star 2016 – Helen Moore, Reservations Manager
• Top Cruise Call Centre – Travel weekly Mystery Shopper January 2016
• British Travel Awards 2016 – Bronze Best Cruise Holiday Retailer
• British Travel Awards 2016 – Bronze Best Travel Retailer Customer Service
• Cruise International Awards 2016 – Best Cruise Agency Finalist
• World Travel Awards – Europe’s Leading Cruise Travel Agent 2016 Finalist
• TTG Travel Awards 2016 – Daisy Bartram, Young Cruise Agent of the Year finalist
• TTG Travel Awards 2016 – Chloe Williams, Cruise Agent of the Year finalist

2015

• P&O Cruises Partnership Achievement Award 2015
• British Travel Awards 2015 – Silver Best Cruise Holiday Retailer
• Top Cruise Call Centre – Travel weekly Mystery Shopper January 2015
• World Travel Awards – Europe’s Leading Cruise Travel Agent 2015 Finalist
• Cruise International Awards 2015 – Best Cruise Agency Finalist
• Swan Hellenic Travel Agent of the Year 2015
• TTG Travel Awards 2015 – Fiona Wheatley, Travel Seller of the Year Finalist

2014

• P&O Cruises Partnership Achievement Award 2014
• Seabourn Top Midlands Travel Partner 2014
• Seabourn Star Award – Helen Moore, Reservations Manager
• All Leisure Awards – Swan Hellenic Agent Of The Year 2014
• Travel2 Awards 2014 – Top Cruise Plus Agent
• British Travel Awards 2014 – Best Cruise Holiday Retailer Finalist
• Cruise International Awards 2014 – Best Cruise Agent Finalist
• TTG Travel Awards 2014 – Fiona Wheatley, Travel Seller of the Year Finalist
• Agent Achievement Awards – Helen Moore, Leisure Manager of the Year Finalist
• World Travel Awards – Europe’s Leading Cruise Travel Agent Nominee

2013

• British Travel Awards 2013 – Best Large Cruise Retailer
• P&O Cruises Top UK Independent Agent of the Year
• Princess Cruises Top UK Independent Agent of the Year
• Cunard – Greatest Growth
• Holland America – Best Trade Partner Midlands 2013

2012

• Top Cruise Call Centre – Travel weekly Mystery Shopper January 2012
• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Princess Cruises Best Online Usage 2012
• Cunard Top Performing Agent 2012
• Cunard Best Onboard Sales 2012
• Celebrity Cruises No.1 UK Independent Agent 2012
• Leigh Thorne – CCS Best Sales Person of the Year Finalist
• Rose Long – CCS Commodore of the Year Winner

2011

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• P&O Cruises Highly Commended – Greatest Percentage Growth
• Princess Cruises Highly Commended – Greatest Percentage Growth
• Derek Wilson – Lifetime Achievement Award presented by Complete Cruise Solution (P&O, Princess & Cunard) for significant contribution to the Cruise Industry
• Agent Achievement Awards – Finalist 2011 Call Centre of the Year

2010

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• TravelWeekly ‘Mystery Shopper Commendation’ February 2010 winner
• Agent Achievement Awards – Call Centre of the Year Finalist

2009

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent

2008

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Agent Achievement Awards – The UK Regional Principals Award Finalist
• Agent Achievement Awards – Cruise Retailer of the Year Finalist

2007

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Holland America Line Top UK Independent Agent
• Agent Achievement Awards – Cruise Agency of the Year Large Leisure Agent Finalist
• Agent Achievement Awards – Yorkshire and North East England Large Leisure Agent Finalist

2006

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Swan Hellenic Top UK Independent Agent
• Cruise Magazine Award for Best Cruise Booking Agent, as voted by their readers
• Royal Caribbean / Celebrity Cruises Top Performing Agent (Midlands)
• Agent Achievement Awards – Cruise Retailer of the Year Finalist

2005

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Swan Hellenic Top UK Independent Agent
• Complete Cruise Solution Top Independent Regional Agent (North East & Scotland)

2004

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Swan Hellenic Top UK Independent Agent
• Radisson Seven Seas Cruises Top Agent (North of England)
• Complete Cruise Solution Top Independent Regional Agent (North East & Scotland)
• Royal Caribbean International/Celebrity Cruises Best Year on Year Increase
• Agent Achievement Awards – Cruise Specialist of the Year Finalist

1987 – 2003

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent