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Cruise Awards

Bolsover Cruise Club were thrilled to be voted the UK’s top agent for a 31st consecutive year by P&O Cruises, receiving the coveted 'Outstanding Contribution Award' at a star-studded ceremony held at The Royal Exchange, London on Thursday 25 January 2018.

 

The UK Cruise Awards is the most prestigious event on the cruise calendar, bringing the industry's biggest names together to recognise the most successful agents of the previous year. A Venetian theme set the scene for a glamorous evening of awards, dinner and dancing, during which we were announced as winners of the 'Outstanding Contribution Award' for P&O Cruises. Bolsover Cruise Club's Sales Manager, Helen Moore, took to the stage to collect the shining new addition to our awards cabinet; our 31st P&O Cruises Top Agent award in as many years. 

Our history with P&O Cruises dates back over 30 years...

Bolsover Cruise Club was founded by the Wilson family in 1960 and began selling cruises in 1983. Derek Wilson, Business Development Manager of Bolsover Cruise Club, said:

"It all began with a tiny advert. After realising that nobody else was advertising cruise holidays, I decided to place a very small 1 column inch ad in the Mail on Sunday. The advert was quite expensive back then, about £100, and I remember us debating whether it would be worthwhile. Shops never opened on Sundays back then, so I put my home telephone number on the advert and waited."

"The response was incredible. We received constant calls from 7.00am when the newsagents opened, right through to 1.00am the following morning. Word spread from there and Bolsover Cruise Club just grew and grew. It was just really the one ship back then, the SS Canberra, and we have grown alongside P&O Cruises ever since. Others have come and gone along the way, but we have stood the test of time."

Speaking about winning an award with P&O Cruises for a 31st consecutive year, Michael Wilson, Managing Director of Bolsover Cruise Club, said:

"To be recognised as the UK's top independent agent for P&O Cruises for 31 years in a row is a huge achievement for us and one which we are incredibly proud of. Our relationship with P&O Cruises has been nurtured over a great period of time, beginning when the cruise industry itself was still in its inception and SS Canberra ruled the waves. Retaining this award for so long is testament to our unrivalled expertise of the UK’s favourite cruise line."

To Date Our Prestigious Awards Include:

2018

• P&O Cruises Outstanding Contribution Award 2018
• World of Cruising 2018 WAVE Awards – Passengers Favourite Cruise Agent
• World of Cruising 2018 WAVE Awards – The Individual Award for Best Cruise Agent - Poppy Outram
• Shortlisted in the British Cruise Awards - Best Cruise Travel Agent, 
• Shortlisted in the British Cruise Awards - Best Online Cruise Agency
• Shortlisted in the British Travel Awards - Best Independent Travel Agency
• Shortlisted in the British Travel Awards - Best Cruise Holiday Retailer

2017

• P&O Cruises Outstanding Contribution Award 2017
• Cruise International Awards 2017 - Best Cruise Agency
• Cruise International Awards 2017 - Highly Commended Cruise Agent Lifetime Achievement Award, Michael Wilson
• Cruise International Awards 2017 - Highly Commended Best Online Cruise Travel Agent
• World of Cruising 2017 WAVE Awards – Passengers Favourite Cruise Agent
• Silversea Advocate February 2017 - Helen Moore
• Agent Achievement Awards 2017 - Poppy Outram, Cruise Agent of the Year finalist
• Agent Achievement Awards 2017 - Website of the Year finalist
• Rising Star Awards 2017 - Poppy Outram, Cruise Agent Sales Rising Star
• Rising Star Awards 2017 - Poppy Outram, Overall Winner Cruise Agent

2016

• P&O Cruises Outstanding Contribution Award 2016
• Complete Cruise Solution Shining Star 2016 - Helen Moore, Reservations Manager
• Top Cruise Call Centre - Travel weekly Mystery Shopper January 2016
• British Travel Awards 2016 - Bronze Best Cruise Holiday Retailer
• British Travel Awards 2016 - Bronze Best Travel Retailer Customer Service
• Cruise International Awards 2016 - Best Cruise Agency Finalist
• World Travel Awards - Europe's Leading Cruise Travel Agent 2016 Finalist
• TTG Travel Awards 2016 - Daisy Bartram, Young Cruise Agent of the Year finalist
• TTG Travel Awards 2016 - Chloe Williams, Cruise Agent of the Year finalist

2015

• P&O Cruises Partnership Achievement Award 2015
• British Travel Awards 2015 - Silver Best Cruise Holiday Retailer
• Top Cruise Call Centre - Travel weekly Mystery Shopper January 2015
• World Travel Awards - Europe's Leading Cruise Travel Agent 2015 Finalist
• Cruise International Awards 2015 - Best Cruise Agency Finalist
• Swan Hellenic Travel Agent of the Year 2015
• TTG Travel Awards 2015 - Fiona Wheatley, Travel Seller of the Year Finalist< /p>

2014

• P&O Cruises Partnership Achievement Award 2014
• Seabourn Top Midlands Travel Partner 2014 
• Seabourn Star Award - Helen Moore, Reservations Manager
• All Leisure Awards - Swan Hellenic Agent Of The Year 2014
• Travel2 Awards 2014 - Top Cruise Plus Agent
• British Travel Awards 2014 - Best Cruise Holiday Retailer Finalist
• Cruise International Awards 2014 - Best Cruise Agent Finalist
• TTG Travel Awards 2014 - Fiona Wheatley, Travel Seller of the Year Finalist
• Agent Achievement Awards - Helen Moore, Leisure Manager of the Year Finalist
• World Travel Awards - Europe's Leading Cruise Travel Agent Nominee

2013

• British Travel Awards 2013 - Best Large Cruise Retailer
• P&O Cruises Top UK Independent Agent of the Year
• Princess Cruises Top UK Independent Agent of the Year
• Cunard - Greatest Growth
• Holland America - Best Trade Partner Midlands 2013

2012

• Top Cruise Call Centre - Travel weekly Mystery Shopper January 2012
• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Princess Cruises Best Online Usage 2012
• Cunard Top Performing Agent 2012
• Cunard Best Onboard Sales 2012
• Celebrity Cruises No.1 UK Independent Agent 2012
• Leigh Thorne - CCS Best Sales Person of the Year Finalist
• Rose Long - CCS Commodore of the Year Winner

2011

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• P&O Cruises Highly Commended - Greatest Percentage Growth
• Princess Cruises Highly Commended - Greatest Percentage Growth
• Derek Wilson - Lifetime Achievement Award presented by Complete Cruise Solution (P&O, Princess & Cunard) for significant contribution to the Cruise Industry
• Agent Achievement Awards - Finalist 2011 Call Centre of the Year

2010

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• TravelWeekly 'Mystery Shopper Commendation' February 2010 winner
• Agent Achievement Awards - Call Centre of the Year Finalist

2009

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent

2008

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Agent Achievement Awards - The UK Regional Principals Award Finalist
• Agent Achievement Awards - Cruise Retailer of the Year Finalist

2007

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Holland America Line Top UK Independent Agent
• Agent Achievement Awards - Cruise Agency of the Year Large Leisure Agent Finalist
• Agent Achievement Awards - Yorkshire and North East England Large Leisure Agent Finalist

2006

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Swan Hellenic Top UK Independent Agent
• Cruise Magazine Award for Best Cruise Booking Agent, as voted by their readers
• Royal Caribbean / Celebrity Cruises Top Performing Agent (Midlands)
• Agent Achievement Awards - Cruise Retailer of the Year Finalist

2005

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Swan Hellenic Top UK Independent Agent
• Complete Cruise Solution Top Independent Regional Agent (North East & Scotland)

2004

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent
• Swan Hellenic Top UK Independent Agent
• Radisson Seven Seas Cruises Top Agent (North of England)
• Complete Cruise Solution Top Independent Regional Agent (North East & Scotland)
• Royal Caribbean International/Celebrity Cruises Best Year on Year Increase
• Agent Achievement Awards - Cruise Specialist of the Year Finalist

1987 - 2003

• P&O Cruises Top UK Independent Agent
• Princess Cruises Top UK Independent Agent

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