We're looking for a new Commercial Manager - Cruise Specialist
About Bolsover Cruise Club
Located near Chesterfield, just off the M1, Bolsover Cruise Club is a leading player in the cruise industry. Our modern headquarters is a hub of innovation and excitement, and we’re seeking a Commercial Manager – Cruise Specialist to lead our strategic partnerships with our cruise line partners into new and prosperous waters.
Why Bolsover Cruise Club?
• Dynamic Work Environment: Immerse yourself in a vibrant workplace where your strategic insights and commercial acumen will shape the future of our cruise offerings.
• Rewarding Earning Potential: Enjoy a competitive salary reflective of your key role in driving our business growth.
• Invaluable Experience: Gain firsthand experience of our products through educational cruises, enhancing your understanding and ability to negotiate effectively.
Your New Role:
As our Commercial Manager – Cruise Specialist, you’ll be at the helm of crafting and executing strategies that align with our business goals. In addition to working closely with the marketing and sales teams, you will play a pivotal role in building and nurturing relationships with our suppliers. Your expertise and strategic insights will guide not only our internal teams but also our external partnerships, as you analyse our data and booking trends to set new company strategies that will inevitably drive business growth and enhance our overall profitability.
Your Responsibilities:
Strategic Relationship Management:
• Develop and nurture strategic relationships with our cruise lines partners for mutually beneficial deals.
• Regularly meet with senior cruise line representatives to review targets and manage ongoing or new commercial agreements.
Marketing and Sales Collaboration:
• Guide the marketing team on tactical opportunities and secure joint marketing agreement funding.
• Collaborate with the Head of Sales and Sales Administration Manager, directing sales priorities and strategies.
• Lead the commercial cruise input to support marketing activities and align with commercial goals.
• Instruct the sales team on what needs selling, guiding them on tactical offers and implementing discounts to enhance conversion rates.
• Ensure cruise fares and promotions are managed and distributed effectively through relevant systems.
Market Analysis and Strategy Development:
• Analyse market trends, competitor activities, and sales performance for strategic planning.
• Monitor the cruise travel market to assess competitor activities and their potential impact.
• Provide clear monthly intelligence on cruise revenue predictions versus targets and entry sales by cruise line.
Negotiation and Cost Management:
• Lead negotiations for special rates, fare reductions, and value-added services with cruise lines.
• Secure compensation or alternate arrangements during disruptions or crisis situations.
• Obtain fare reductions or value-added services through negotiation.
• Reduce overall business costs utilising tactical discounts and exclusive offers.
Operational Support:
• Manage escalated queries, disputes, and legal investigations related to cruise line partnerships working alongside the Customer Services Manager.
• Liaise with cruise lines to resolve contract queries and fare-related issues.
Product and Brand Understanding:
• Work closely with Bolsover Cruise Club to fully understand the brand and its unique market positioning.
• Identify the right cruise products or product mix to meet the company’s growth needs.
Who You Are:
• A strategic thinker with a passion for the cruise industry.
• An experienced negotiator and relationship builder.
• Skilled in analysing data and market trends to inform business decisions.
• A leader who thrives in a collaborative environment.
This is What You’ll Get:
• Competitive Salary: Based on experience from £43,000 per year, reflecting the significance of this role in our company.
• Additional Benefits: Including a company pension, employee discounts, and a comprehensive health and wellbeing program.
Job Types: Full-time, Permanent
Salary: From £43,000.00 per year
Benefits:
• Company pension
• On-site parking
Schedule:
• Monday to Friday
Education:
• Bachelor’s (preferred)
Experience:
• Commercial: 4 years (required)
Ability to Commute:
• Barlborough, S43 4XE (required)
Ability to Relocate:
• Barlborough, S43 4XE: Relocate before starting work (required)
Work Location:
In person