Booking a cruise should never be a chore, this is a holiday and should be a pleasurable experience from the moment you pick up the phone or visit our website. We pride ourselves on making sure your experience is hassle free and as easy as possible. There are 4 specific reasons to book a cruise with us and here’s why:
We have our own way of doing things. We’re not like other agents, when we say a one2one booking journey we mean it. There’s no being passed from one member of staff to another here or dealing with an after sales department that’s in a different county to the person you originally booked your cruise with, our aim and objective is to provide the best customer service possible and we do this by keeping your booking under the control of your own personal, dedicated cruise sales expert. From the moment you pick up the phone to call us you will be looked after by the same person throughout your booking. Any problems after your booking has been made, don’t worry, just come back through to us and your dedicated cruise consultant will be available to solve the issue. Customer service to us is not just necessary but paramount, it is what we have built our successful business on and we will never waiver from our goal.
The second reason is our top quality product knowledge. We are not being arrogant when we say we’re the best, it’s simply true. Our cruise sales experts are put through a detailed and long spanning training schedule before setting foot on the sales floor and we do this to make sure that any question you may have for us can be answered straight away. We work with a huge amount of cruise operators and as such we need to be ready to answer a variety of different questions depending on the cruise line you are interested in. We do this by training our cruise experts on each separate operator individually until we are completely confident they have the knowledge to take care of our clients.
The third reason to book with Bolsover Cruise Club is our reputation. It speaks for itself and if you take a look at our awards section of our website you will see we have been a multi-award winning agent for decades. We have been the number one UK independent agent for P&O Cruises for over 30 years in a row, something we strive to achieve year on year. Our customer service has also received fantastic reviews none more so than the Top Cruise Call Centre - Travel weekly Mystery Shopper January 2015. Our cruise expert earned a score of 90% score for knowledge and customer service, a score that no other agent came close to achieving. See our cruise awards here.
Book with confidence and security. It has been our privilege and pleasure to plan the perfect cruise holiday for our clients for many decades and we have achieved our goal by always staying one step ahead. We understand that although things can be planned to perfection, there is always a small chance that a problem may occur. As an ABTA member you are fully protected, covered and assured that you can travel with complete peace of mind.