Booking a cruise should never be a chore, this is a holiday and should be a pleasurable experience from the moment you pick up the phone or visit our website. We pride ourselves on making sure your experience is hassle free and as easy as possible. There are 4 specific reasons to book a cruise with us and here’s why:
We have our own way of doing things. We’re not like other agents, when we say a One to One booking journey we mean it. There’s no being passed from one member of staff to another here or dealing with an after sales department that’s in a different county to the person you originally booked your cruise with, our aim and objective is to provide the best customer service possible and we do this by keeping your booking under the control of your own personal, dedicated cruise expert.
From the moment you pick up the phone to call us you will be looked after by the same person throughout your booking. Any problems after your booking has been made, don’t worry, just come back through to us and your dedicated cruise expert will be available to solve the issue. Thanks to this approach, 99% of our passengers said they’d book with us again.
We’re not arrogant when we say we’re the best, it’s simply true. We specialise in cruise holidays and our cruise experts receive extensive training before they even speak to you. We’ve collectively spent over 17,000 nights at sea, more than 46 years, so we know each ship, operator and destination inside out and we’ve got the awards to prove it.
Our cruise experts are put through a detailed and long spanning training schedule before setting foot on the sales floor and we do this to make sure that any question you may have for us can be answered straight away.
Book with confidence and security. It has been our privilege and pleasure to plan the perfect cruise holiday for our clients for many decades and we have achieved our goal by always staying one step ahead. We understand that although things can be planned to perfection, there is always a small chance that a problem may occur. As an ABTA member you are fully protected, covered and assured that you can travel with complete peace of mind.
Our reputation speaks for itself and if you take a look at our awards section of our website you will see we have been a multi-award winning agent for decades. We have been the number one UK independent agent for P&O Cruises for over 30 years in a row, something we strive to achieve year on year. Our customer service has also received fantastic reviews none more so than the Top Cruise Call Centre - Travel weekly Mystery Shopper January 2015. Our cruise expert earned a score of 90% score for knowledge and customer service, a score that no other agent came close to achieving. See our cruise awards here.