Canadian road cruise with Brewster.
Peter Harrison | April 4, 2019 | Celebrity Cruises
We booked a combined Rockies road cruise with an Alaskan cruise. The Cruise element was excellent.
I wish to register complaint about the following aspects of the road cruise organised by Brewster.
1/ After a long flight there was no one to meet us at Calgary airport and show us where we should be going.
2/ When we arrived at the Hotel in Calgary around 9 PM, there was no one from the Brewsters Meet and Greet team to meet us.
3/What was the point of a voucher for the Calgary Tower, when it was shut(and due to be shut) at our arrival time at the Hotel?
4/ After an long flight , jet lag, we were required to get up at 5 AM to be ready for the coach at 6 AM for the coach to Banff.Even the driver had no idea why such an early departure was necessary.If we had been given a extra couple of hours that would have still given us plenty of time in Banff in the afternoon.
5/ During the floods in Alberta,when we were delayed two extra days in Banff, we never had any contact from anyone at Brewster or indeed Celebrity to keep us informed-if only to say we dont know yet.Our only contact was the coach driver who really did his best -but he was not a management rep for Brewster or Celebrity.
The cruise was not too good. P and O have taken away the things that make the cruise special. Plus… Read more
The Baltic on Ambassador’s Ambiance
The ship and all it entailed was very good, including staff, facilities, food, amenities, shows and comfortable lounge areas. The… Read more
Not worth the price
The start of the process for booking the cruise went really well, moreover to be able to book the excursion… Read more
Unfortunately had to be abandoned due to heavy storms.
Good Cruise, Rubbish balcony cabin and NO Customer Service from P & O
Good Ship, crew and food on Aurora No customer service from reception to a complaint, you have to email after… Read more