DISAPPOINTING 2nd CRUISE
GREET | February 21, 2017 | Celebrity Cruises | Celebrity Eclipse
If this ad been our first cruise it is unlikely we would have booked another ..our first in December 2012,, with Celebrity, around New Zealand was memorable for all the right reasons.
We booked suite 2150 on Deck 12, aft. The size was perfect and our butler and steward could not be faulted. However our cruise was marred daily with the cleaning, shoving of chairs, and heavy footsteps from the Bar leading from the Ocean View Restaurant above. We had expected noise from guests late as night not noise sometimes from 2.40 am and persisting at intervals thought the night. Didnt take part in as many activities as we were always so tired. At first not being believed by the concierge, the Assistant Customer Relations Manager took over and offered us alternative accommodation of a lesser quality,and position which we declined, just requesting that the noise to be postponed until after 7am. This did not happen and there does seem to be a lack of communication between departments on the ship. She also told us that it was a design fault on the ship and that a large number of staterooms on Deck 12 are subject to noise ….fine if you are a heavy sleeper or hard of hearing, but customer beware of Deck 12 on the Eclipse!
So disappointed to find all the quality shops closed in Copenhagen due to BankHoliday. Led to understand as we disembarked, that shops would be open until 12 , but no, all closed. It would have been helpful if we had been advised earlier in the cruise. We also found that the shuttle causes were expensive, and that it was more cost effective to take local transport or the Hop on Hop off buses available at every port. Trip Advisor was very helpful in planning our time ashore. The exception was St Petersberg, where we took advantage of the complimentary 2 day excursion that was on offer with the cost of our cruise. Tiring but excellent. .
As we were in a suite, we were able to eat in Blu, subject to space available. Service was superb, and less noisy that the MDR. We also ate in Murano which is well worth visiting. We found the buffet to be very crowded. We also agree that the 15% gratuity on drinks is excessive, and the drinks packages are expensive if one is a moderate drinker.
The good and the bad
Having just finished a cruise on the Azura which we thoroughly enjoyed I would make the following observations. They have… Read more
Great cruise but a valuable day in Vienna lost to shoddy planning
The hotel in Vienna proved to be just right for us being quiet and well placed for the botanic gardens… Read more
Ups and downs of cruising.
The start and end of the cruise has been difficult. Actually the start problem was not with the cruise at… Read more
A Brilliant short cruise except for the sore feet
A short cruise to Amsterdam. Service was excellent all round. The food was good, excellent in Sindhu. We were in… Read more
Value for money
Western Med and Balearics. Excellent service starting from collection from home. Ship and our “standard cabin” was extremely comfortable and… Read more