Home Cruise Reviews Centre Cunard Queen Elizabeth Disappointed-did not deliver expectations
Disappointed-did not deliver expectations
Linda Batty | May 7, 2023 | Cunard | Queen Elizabeth
An expensive lesson. Cunard does not deliver the excellent service it’s promotional literature suggests.
Embarkation at Singapore can only be described as chaotic.
Very poor organisation led to reduced time in port. On one occasion we lost half a day (only 2 tenders in use); on at least 2 others disembarkation was 2 hours late which meant our independent exploration was severely curtailed.
Poor customer service from shore excursions team and pursers desk where good manners and empathy were lacking.
Cunard should not assume every passenger has a smart phone, or can use one to obtain an essential visa (Phillippines) once the cruise has commenced.
Hot food in the MDR was sadly lacking.
Generally not good enough in any area except our Room Steward who was excellent.
We usually cruise on P&Os Aurora where we’ve always had good service, food and wonderful times.
Overall
Service
Condition
Cleanliness
Comfort
Explore Reviews
Or
Latest Reviews
The good and the bad
Having just finished a cruise on the Azura which we thoroughly enjoyed I would make the following observations. They have… Read more
Great cruise but a valuable day in Vienna lost to shoddy planning
The hotel in Vienna proved to be just right for us being quiet and well placed for the botanic gardens… Read more
Ups and downs of cruising.
The start and end of the cruise has been difficult. Actually the start problem was not with the cruise at… Read more
A Brilliant short cruise except for the sore feet
A short cruise to Amsterdam. Service was excellent all round. The food was good, excellent in Sindhu. We were in… Read more
Value for money
Western Med and Balearics. Excellent service starting from collection from home. Ship and our “standard cabin” was extremely comfortable and… Read more