Never Again Christmas & New Year Cruise
Janet Forbes | February 6, 2023 | Cunard | Queen Victoria
This was our 10th Cunard cruise but never again. The lack of checking vaccination status or health questionnaire prior to cruise led us to what we feared. Ship was full of cold/cough virus and Covid. All 3 of us caught the nasty cold/cough and are still suffering with it.
The lies about change of itinerary to Cadiz are just unacceptable.
The noise of the repairs in dry dock were horrendous, one night going on until 2.30 in the morning, second night until midnight, we couldn’t use our balcony for any of the days in dry dock because of this and the toxic smell of industrial paint and varnish whilst Cunard took the opportunity to paint the outside. We reported this and were told they weren’t painting on our side of the ship and that in any case they had finished 2 hours before and not to go out on the balcony for the rest of the day/evening.
Add to this a back injury caused by mattress being upside down and not joined together, urine stain covering at least 40% of the other mattress, bed bugs, huge stain on duvet.
We have evidence by video and photos of all of this and it was reported to Purse’s desk. Cunard’s response on our return was to apologise and say it was a one off and in fact the Purser’s reports were full of untruths.
Have offered to go to Head Office with our supporting proof of everything but declined by Cunard.
There is so much more I could say but it would turn into a book.
£8,000 for a nightmare cruise, insulting response from Cunard to our complaint.
Cunard have lost our trust and cruise was not fit for purpose and provided improper performance as per their terms and conditions.
Looking for the Northern Lights
Had a wonderful cruise all the crew was helpful and friendly even when we had bad seas. Tick somethings of… Read more
First time on P&O
Having sailed with many other companies our first time with P&O was more than acceptable. We knew that this would… Read more
Iona 4th March 2023
P&O advertised their latest ships as large, relaxed, exciting and informal, but would it suit us? Him and me decided… Read more
Cleanliness awful, customer service abysmal. Being able to book lounges and shows beforehand stops most people from enjoying all aspects… Read more
A lovely cruise and a nice ship. However, the position of the cabins on the promenade deck would not have… Read more