Balmoral a honest review

As gold members, we decided to do a Christmas and new year on the Fred Olson Balmoral a very bad mistake. For a Christmas cruise, the whole experience was very poor for the price we paid £5000.00, with bad food and poor entertainment a nightmare leaving the ship at Portsmouth only 4 wheelchairs available then having to descend a 45-degree gang plank to safe ground. Never again will we cruise with this company which has gone from a highly respected company to a very poor and expensive cruise experience. We have waited a month for an outcome to our complaint to their CEO Peter Deer, Customer services has been in contact today and said things could have been better with an offer of £700.00 towards a future cruise no thank you. If Fred Olson cruise lines carry on in this manor their name will be a distant memory to cruising within 2 years. This is the worst cruise we have ever booked in a total of 120 cruises. Save your money this is a clapped-out company going no where only the scrap yard where the Balmoral is descend to go. For us it is back to the big name companies which are far cheaper and offer a better cruise experience. Don’t be fooled by their adds on LBC Radio this once respected company has big problems and is on its way out. This is a honest review by loyal customers who always looked forward to cruising with Fred Olson cruises when the cruising experience was paramount. We were never told what went so wrong with this cruise? The best part of this cruise was getting off this dated ship the worst part was the food in the palms cafe Fred’s transport cafe named by passengers, far better food served in the Salvation Army soup kitchens