Notes on cruises L1506,L1507 and L1508
Mr R.Walker | August 2, 2019 | Fred Olsen Cruise Lines | Balmoral
On arrival at Southampton on the 9th of June,we were informed that antiviral restrictions were in place.This was unfortunate because we did not bring enough clothes for a 25 day cruise as we assumed we could use the laundrettes.This problem was solved by the cancellation of L1507 to allow the ship to be cleaned etc. This decision we understood and agreed with. We recieved good compensation for this,and also the offer of a taxi home which we declined due to the lack of public transport at home.Itwas arranged for our car to be retrieved from the car park and agreed that any additional costs would be reimbursed (this is now under consideration by Customer Relations)On our return to Southampton for cruise L1508 we enquired whether restrictions were in place.We were told “Yes,for 72 hours” We wonder if all passengers were told this because after unpacking we went to Palms Cafe and found staff trying to prevent people helping themselves.Later on we were very surprised to find the library open and people taking books out,we think someone slipped up there. The virus eventually returned and even the Captain complained that people were not obeying instructions.How is the virus getting on board? simple -people. Passengers not obeying the rules,dockside baggage handlers not wearing gloves (did any of them become ill?) Fred Olsen are doing all they can and we will carry on cruising.Cast off!!
The good and the bad
Having just finished a cruise on the Azura which we thoroughly enjoyed I would make the following observations. They have… Read more
Great cruise but a valuable day in Vienna lost to shoddy planning
The hotel in Vienna proved to be just right for us being quiet and well placed for the botanic gardens… Read more
Ups and downs of cruising.
The start and end of the cruise has been difficult. Actually the start problem was not with the cruise at… Read more
A Brilliant short cruise except for the sore feet
A short cruise to Amsterdam. Service was excellent all round. The food was good, excellent in Sindhu. We were in… Read more
Value for money
Western Med and Balearics. Excellent service starting from collection from home. Ship and our “standard cabin” was extremely comfortable and… Read more