Richard penswick | June 4, 2023 | P&O Cruises | Arvia
The ship’s decor and facilities were lovely which you would expect for a ship that is only a few months old. The staff were helpful and professional but unfortunately, there were to few staff to cater for the amount of passengers on-board. We experienced difficulties getting a table for evening meals, using the “myholiday” app which was hit and miss. Booking a table in the MDR using the virtual queue system was problematic with long waits of up to 2 hours on busy nights. Likewise, the queues for booked evening entertainment were excessive in my opinion. I can’t see why there is a need to book for shows, it was never an issue before the app introduction. Speaking to restaurant staff it was apparent that there is not enough capacity to cater for the demands for evening dining on Arvia. Our problems were only addressed following a complaint to P&O head office, leading to a visit by the overall restaurant manager who gave our party a fixed booking time. I feel the logistical difficulties of having over 5000 passengers has lead to many issues on-board, and I will personally not be cruising on ships with this capacity.
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