appalling thomson treatment

On the day we were due to fly there was a smattering of snow, not enough to stop flight taking off and landing all day. We were due on a Thomson flight to barbados at 12.05. started boarding at 11.45 approx.. When all were on and seated captain announced we had to wait for deicing, were third in the queue and should be away in about 40 mins. Half an hour later he announced we were now 22 in queue and he could not find anything out. After three or four hours he claimed they could not supply any refreshments due to the law (even though the people in premier were supplied with fizz. The repeated message was he could not get any information to pass on == strange because the guy sat at my side had internet connection to a Manchester evening paper and the airport sight where we were being told the flight could not take off before 6. 00 After six hours the crew decided they could serve us with a snack but it would have to be the snack we should have received at the end of our flight. We eventually left after almost 7 hours sat on the tarmac. I wait the response from Thomson to my email with interest.
The cruise itself was good the only complaint I have is, we were told there would be water and sandwiches in our cabin — there were but too dry and curled to eat, the crisps were so soggy I could tie them in knots. On our last cruise with P. O. the buffet shut at 10.00 no one told us this one was open till 2.00