Special occasion ruined.
Mr. and Mrs. K. Brumpton | February 18, 2019 | P&O Cruises | Azura
Having booked a Caribbean Cruise to celebrate our 40th Wedding anniversary, my wife and I were looking forward to cruising the Caribbean in style and comfort. Instead, we were allocated a Superior Balcony Cabin, which was filthy!!
This was a surprise to us because we were led to believe we had booked a Mini-suite. After several attempts to have our complaints acknowledged, we eventually had the cabin cleaned but only to an OK standard. As far as the grade of the cabin was concerned, the “Management” was less than sympathetic and did nothing to remedy the situation. For this reason, we feel that the customer service on this ship leaves a lot to be desired and consequently, we will not be cruising with this cruise line again!!
Be prepared to manage your expectations.
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