Robert and Jean Smith | December 17, 2018 | P&O Cruises | Britannia
We had problems with the outbound flight which I think P&O should address. It took Thomson Holidays the best part of 24 hours to put a recovery aircraft in place and as a consequence we experienced a 9 hour delay, plus we spent 2 hours 15 minutes queuing up to the check- in counter. Totally unacceptable in our opinion. Regarding Britannia we can sum up the experience by saying that our cruise last year on Ventura was a much better experience. But we understand Britannia is having a refit shortly and structures might change. Particularly we thought the standard and quantity of food was poor when compared to last year. For instance I ordered Beef Stroganoff for one main course, it contained just 6 small pieces of beef. Perhaps P&O need to review their strategy of stacking high and selling cheap, on Britannia it just didn’t feel like P&O.
Robert and Jean Smith.
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