Review
Robert and Jean Smith | December 17, 2018 | P&O Cruises | Britannia
We had problems with the outbound flight which I think P&O should address. It took Thomson Holidays the best part of 24 hours to put a recovery aircraft in place and as a consequence we experienced a 9 hour delay, plus we spent 2 hours 15 minutes queuing up to the check- in counter. Totally unacceptable in our opinion. Regarding Britannia we can sum up the experience by saying that our cruise last year on Ventura was a much better experience. But we understand Britannia is having a refit shortly and structures might change. Particularly we thought the standard and quantity of food was poor when compared to last year. For instance I ordered Beef Stroganoff for one main course, it contained just 6 small pieces of beef. Perhaps P&O need to review their strategy of stacking high and selling cheap, on Britannia it just didn’t feel like P&O.
Robert and Jean Smith.
Overall
Service
Condition
Cleanliness
Comfort
Explore Reviews
Or
Latest Reviews
Looking for the Northern Lights
Had a wonderful cruise all the crew was helpful and friendly even when we had bad seas. Tick somethings of… Read more
First time on P&O
Having sailed with many other companies our first time with P&O was more than acceptable. We knew that this would… Read more
Iona 4th March 2023
P&O advertised their latest ships as large, relaxed, exciting and informal, but would it suit us? Him and me decided… Read more
Disappointed
Cleanliness awful, customer service abysmal. Being able to book lounges and shows beforehand stops most people from enjoying all aspects… Read more
Arvia Caribbean
A lovely cruise and a nice ship. However, the position of the cabins on the promenade deck would not have… Read more