Disappointing

Entertainment was good and food options were good. Staff were amazing, very helpful and friendly. However I went on this cruise to relax. The sun dome pool area had no atmosphere other than screaming children and every single hot tub on the ship was cold. There are no age restrictions on the hot tubs so they were constantly full of children who kick you, spit at you and generally can’t keep still or quiet. Not once when I sat in one of the cold tubs was I able to relax; in fact I left feeling even more stressed than when I got in. Some people were even forcing young children to get in the hot tub when they didn’t want to and then just allowing them to cry and scream with no regard for the other guests. I did speak to reception about the temperature of the hot tubs and was told it will be fixed but they never warmed up. So I ended up with not very much to do in the daytime since I’d hoped to spend my week lazing around in the hot tubs. I don’t know if this lack of age restrictions is a P&O wide policy. I hope not as this was my first experience with P&O and I’m also scheduled to cruise on Aurora next year which I’m now dreading. I’ve cruised with RC and MSC previously and always been impressed and had the best time. This experience has really put me off P&O.