P & O fail to measure up!!
Paul Batchelor | December 21, 2013 | P&O Cruises | Ventura
We decided to give P & O another try after being disappointed with them on Arcadia about 10 years ago. Our principal issue then was concerning the staff “take it or leave it attitude” and unfortunately it hasn’t changed. With very few exceptions they simply do not appear to enjoy their jobs and tending to passengers is a real chore. Another annoying trait is the habit of bar and restaurant staff to talk in their own language to each other. It is evident that 90+% of passengers are British and they should therefore be instructed to speak English when on duty. P & O have a lot to learn on on-board customer care from the likes of Celebrity, Royal Caribbean etc. it was interesting, and amusing, that people we met who sang the praises of P & O had never sailed with any other cruise company!!!!!
On a positive note embarkation and disembarkation arrangements were brilliant. Thompson’s Dreamliner was also a superb flying experience.
First time cruise with Azamara, on Onward
What a cruise line, all the staff are great, can't do enough for you. The food was fantastic. We did… Read more
A lovely MSC Cruise, but room for improvement with food.
My fourth cruise with MSC, this time on the MSC Seaview was a 5-night Mediterranean cruise from Barcelona. Overall there… Read more
Great ports in Caribbean
This cruise had some great ports, particularly St Martens and Aruba. Had a lovely time at each of them. Staff… Read more
Great ships, no customer service
We originally booked pre covid for med cruise but this was obviously cancelled due to covid, we kept money with… Read more
Australia and NZ
Great trip with Celebrity Eclipse on back to back cruises, the staff onboard were particularly great especially the state room… Read more