Princess Cruises has revealed it is to introduce an all-new ‘Dine My Way’ enhancement to its MedallionClass offering, making it easier for guests to pre-plan and tailor their dining experience.
Dine My Way will offer Princess Cruises guests the freedom to make reservations in onboard dining rooms and speciality restaurants at times they prefer and with whom they wish to dine. Dine My Way will also help to optimise capacities in dining rooms and restaurants on board, manage wait times, and gives guests significantly more flexibility.
Guests making a reservation through Dine My Way will be able to add additional friends or family members to their reservation, select their preferred pace of dining – relaxed or quick – and indicate their desired seating location. The feature will also enable Princess Cruises guests to share dietary preferences and allergen information.
“We believe guests are going to love the control and customisation Dine My Way offers,” said Jan Swartz, Princess Cruises president. “Instead of restricting dining choices during the pandemic, we’ve been able to expand the options for our guests and thanks to the unique, innovative capabilities of the OceanMedallion, reduce wait times and eliminate the need to stand in line.”
In addition to the introduction of Dine My Way, Princess’ OceanNew on demand service will also be expanded to enable guests to order entrees and beverage options from restaurants across the ship with delivery direct to their location.
In addition, Princess’ OceanNow on demand menu has been expanded to include entrees and beverage options from restaurants through-out the ship with guest’s requests delivered directly to their location. OceanNow orders can be made using the MedallionClass app on a smart device, via the stateroom TV, or by having a crew member place the order on the guest’s behalf.
OceanNow will also include many expanded personalisation options so guests can order their favourite coffee, select steak sauce toppings and choose pizza condiments, providing more customisation than ever.
“Guests have always appreciated the convenience of OceanNow, and because the pandemic has expanded people’s use of on demand direct delivery services, we think even more guests will embrace the ability to order what they desire and have it delivered to them wherever they are on board,” notes Mario Siebaldi, Princess Cruises senior vice president of Guest Experience. “It not only prevents unnecessary queuing, more importantly it elevates the guest experience.”