Regent Seven Seas Cruises Announces Fleetwide Guest Experience Enhancements
Regent Seven Seas Cruises has announced three guest experience enhancements.
Internet Bandwidth Nearly Doubles For All Guests
Significantly increasing bandwidth compared to 2018 will make free internet surfing more enjoyable, faster and reliable on all devices for Regent guests as the internet. Guests will begin to benefit from bandwidth expansion starting in April 2019.
Free unlimited valet laundry service for guests sailing in Master and Grand Suites
All guests who sail in a Master Suite or Grand Suite on the cruise line’s ships will enjoy the added benefit of free unlimited laundry service starting in April 2019.
A new Digital Guest Survey
The new digital survey will help Regent Seven Seas Cruises track guest experiences and feedback in real-time and replace the end-of-cruise paper guest satisfaction questionnaires. Guests may easily provide feedback through this web-based questionnaire during the voyage and the feedback is automatically sent to the ship’s officers and company leaders in Miami. This new system will be deployed fleetwide by October 2019.
Jason Montague, Regent Seven Seas Cruises president and chief executive officer said:
Nearly doubling bandwidth provides Regent guests with an even faster and easier free internet experience to stay in touch and share their travel experiences with their family, friends and business associates at home while sailing around the world. Across our fleet we continue to refine the small details, such as creating a faster internet, including free valet laundry service for Master and Grand Suite guests, and deploying a tool for real-time guest feedback. This significant investment demonstrates our commitment to providing guests with an unrivalled experience.